--- title: Lime Connect (formerly Userlike) Reviews meta\_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 453 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Lime Connect (formerly Userlike) Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) Users find the product **expensive** , which may deter some despite its functionality. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Lime Connect (formerly Userlike) ##### 1. Call Management Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 2. Case Management Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 3. Contact Management Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 4. Easy Implementation Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 5. Easy Integrations Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ### Top Cons or Disadvantages of Lime Connect (formerly Userlike) ##### 1. Expensive Users find the product **expensive** , which may deter some despite its functionality. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ##### 2. UX Improvement Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") LivePerson 4.3/5(207) ](https://www.g2.com/products/liveperson/reviews) [ View All Alternatives ](https://www.g2.com/products/lime-connect-formerly-userlike/competitors/alternatives) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 6/30/2023 "Userlike to improve CTR" 5/5 What do you like best about Lime Connect (formerly Userlike)? The possibility of being able to insert more contact channels. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Integration with WhatsApp Business within the platform. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Get in touch with the prospect immediately. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 2/13/2023 "Easy and fast" 5/5 What do you like best about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Userlike helped us integrate a chatbot to our website Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AK Al K. Marketing Consultant Small-Business (50 or fewer emp.) 1/10/2023 "Great tool works perfect" 5/5 What do you like best about Lime Connect (formerly Userlike)? No bugs, easy to use and good help, and you can add call-to-action buttons on the widget easily Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Absolutely nothing at all it's excellent Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Saving time and money by providing such a chatbot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 12/8/2022 "A really useful set of chat tools" 4/5 What do you like best about Lime Connect (formerly Userlike)? The number of integrations for live chat including messenger and whatsapp Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Nothing major at this point. We're only in an initial live testing Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We're keen to offer Whatsapp chat directly from our website chat. Userlike makes this very easy to set-up Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JF João F. Head of audiovisuals Small-Business (50 or fewer emp.) 10/20/2022 "All the things you need from a chat plugin are in userlike! Just awesome!" 5/5 What do you like best about Lime Connect (formerly Userlike)? The easy way of customizing things and the looks of the plugin! Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Missing a mobile app for operators to use. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Userlike helps me to be closer to my clients and convert! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MO Matthias O. CEO Small-Business (50 or fewer emp.) 2/8/2022 "Good chatbot, simple to use" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? Until now, it was quite easy to use and everything is explained well. I use a chatbot for the first time and we tried a few different but userlike was the best one. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? I cannot say until now. The pricing is okay, could be a bit cheaper but what couldn't? So until now I am quite happy. Let's wait and try a bit and then I'll tell you again. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Until now, nothing ;) Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Our homepage is just for passive working, so we we're searching for a tool to help us contact our users more easy than email and make it more personal. I hope that'll work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FW falling w. PM Mid-Market (51-1000 emp.) 11/2/2021 "nice addon for customer support" 5/5 What do you like best about Lime Connect (formerly Userlike)? Getting in touch with my customer personally on a Low-threshold level. If there are any problems, I will be there. Once I have a full sample I will attempt to talk with the customer directly which will be successful as I will be able to contact them in advance, after a detailed inspection of the item. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? To be honest, I really like it. Maybe a few more customize options would be nice. You could go a little further and do a similar build to give your client more options. That's quite the big one. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): try to stay nice in the conversations ;) Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? hands on login problems or navigation issues on our website. benefit: way less emails on our support email accounts and monitoring our support requests. really great! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FA Fadega A. Web Developer &Technology Consultant Small-Business (50 or fewer emp.) 7/14/2021 "Userlike is one of the best chat bots I used" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? The software is packed with features including AI-enabled automatic language translation, smart notification, integration with Whatsapp, messenger (and other messaging apps), built-in analytics dashboard, filtering, and quality check measure, goal setting, ease of use, and many more. Basically, this piece of software has features for users of different levels. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Userlike is an excellent product, however the price is very expensive compared to its alternatives. Moreover, the pricing gaps between packages and the feature distribution seems uneven in my honest opinion. While I think that the free plan is good enough for a website that is operated soley by an individual or two who may be taking turns, it is pretty limitting in terms of felxible use of the product when you need to interact with more than one client at a time. I don't like, but of course this is designed to push potential clients to go for the paid plans, which I already said are pretty expensive for small and solely operated small businesses. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Communication is key for customer acquisition and retention for my agency. By using userlike, I capture the attention and the basic contact details of users and send the details to a marketing tool where I apply certain techniques to identify potential customers and market my services. The quick and intutive nature userlike's design is welcoming and helps to grasp the attention of a website viewers and prompts them to act thus solving the problem of bouncing viewers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/9/2022 "Easy Chatbot for fast integration" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? Easy set up and big range of apps to integrate Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? I would prefer it if you could customize it more. E.g., there are 3-4 templates for the background. I want to use one that fits my website. Or an App for iOS, so I get the messages directly on my phone. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Userlike gets me faster into communication with my customers and enables me to deliver an individual and personal UX Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andreas L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreas L.") AL Andreas L. Mindjet VAR Platinum Partner Small-Business (50 or fewer emp.) 8/24/2020 "easy to install and very helpful" 5/5 What do you like best about Lime Connect (formerly Userlike)? it was so easy and quick to integrate it on our website Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? as far as I work with Userlike I can't say what I don't like about it Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): have a trial, it's easy and very helpful Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? our website visitor can easily connect with us. They don't have to search for a specific contact page Review collected by and hosted on G2.com. 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