--- title: Lime Connect (formerly Userlike) Reviews meta_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. (1 reviews) - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. (1 reviews) - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. (1 reviews) - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , which may deter some despite its functionality. (1 reviews) - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. Powerful - even in the free version. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Lime Connect (formerly Userlike)?** The support answers very quickly, onboarding was a pleasant experience. **What do you dislike about Lime Connect (formerly Userlike)?** There are some parts of the messaging-widget which could be more customizable. Misses a real elementor-integration. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are generating more leads while also reducing our support-tickets. ### 2. Amazing Web Chat Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The default configuration options are the best. **What do you dislike about Lime Connect (formerly Userlike)?** Everything is great about the Userlike offering. There's nothing missing. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We're quickly conversing with customers, government officials, subcontractors and vendors more easily. ### 3. Setup and Preferences for Chat Function **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Lime Connect (formerly Userlike)?** Very intuitive interface, clear structure, logical sequence **What do you dislike about Lime Connect (formerly Userlike)?** first price tier above the free version quite expensive **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are trying to open up another channel for customer engagement to achieve high satisfaction. ### 4. Simple binding and many configuration options **Rating:** 4.5/5.0 stars **Reviewed by:** Claus L. | Leiter IT und Produktmanagement, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Very quick integration via the tag manager into the online shop **What do you dislike about Lime Connect (formerly Userlike)?** So far, I have liked everything, but I haven't tested much yet. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** So far, just a test. ### 5. Well thought out, maybe the future of communication for our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The simplicity of the integration and the easily configurable operator settings **What do you dislike about Lime Connect (formerly Userlike)?** Integration of email as an additional channel is not straightforward. **Recommendations to others considering Lime Connect (formerly Userlike):** Give it a try! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Direct, quick and easy help for our customers and - more important - for interested people who could become customers. ### 6. Five Star Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The software enables direct communication across various channels. Good usability. Very good support. **What do you dislike about Lime Connect (formerly Userlike)?** The order of operators for accepting chats should be made controllable. **Recommendations to others considering Lime Connect (formerly Userlike):** Try it **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Website Chat ### 7. Easy to Setup & Use **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander S. | Sysadmin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The straightforward tutorials by Userlike. With their help, it is easy to set up the broad palette of its functions for use. The custumizability. You have a lot of tools to individually customize widgets' chat functions for your needs. Create topics for your operators to sort chats into. That way you have a grat overview of The intuitive UI. You find everything where you'd be searching, so you spend less time doing that. **What do you dislike about Lime Connect (formerly Userlike)?** It's pretty pricey for a chat solution, so that small to medium-sized businesses probably won't profit too much from it. **Recommendations to others considering Lime Connect (formerly Userlike):** Make sure your use case justifies the need for live chat functionality. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We wanted a simple live chat for integration into an online job faire hosted by the local school/training chamber for recruiting purposes. ### 8. Userlike is a very smart tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dirk R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The user guidance and the structure of the tabs is very clear and logical. It is very nice that almost every change in the settings is displayed directly.If you do need help, it is very quickly provided by the very good tutorials, the chat or the direct personal contact. **What do you dislike about Lime Connect (formerly Userlike)?** We are only testing very intensively for a week. However, we have not found any weaknesses or shortcomings in this time. I assume that it will stay that way. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We can get in direct contact very quickly and establish a certain commitment. It is also possible to quickly build trust in the capabilities and skills of our employees. ### 9. Unique use for research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** We use userlike to conduct interviews for research. It’s easy for my students to set up the widgets and insert them onto a website or even into one of our online surveys. For participants, the process is seamless and they are familiar with other customer service chats so it is easy for them to figure out how to use the widget for an interview. It saves the transcripts making the data cleaning part of our research much easier. **What do you dislike about Lime Connect (formerly Userlike)?** I suppose for my students who are less tech savvy it can take them longer to figure out how to build a widget- but even then I can just build it for them and then they can still use it after it is built. I don’t like the login process. Because of the pop up window my password savers don’t recognize it and I am always forgetting my password and locking myself out. I also don’t like that you got rid of the login with Google feature. It’s also annoying that when I have trouble logging in I get an error in German that I have to translate in order to figure out the rules that my password needs to meet. **Recommendations to others considering Lime Connect (formerly Userlike):** Think outside the box - there is so much more that this program can be used for beyond customer service. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It helps us to have a way to interview participants online. It keeps participants anonymous and provides a secure chat-based method as an alternative to phones or video chats. We also use it to create a help window for people taking our online surveys and this has worked very well in terms of letting people contact us while filling out an online survey. ### 10. Very useful chat-tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian K. | Teamleiter Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Various functions, very simple and understandable. It is a very powerful tool at all and its helping us to get more leads through our website. Especially now during the time when shops are closed and the customers have more detailed questions. I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier. **What do you dislike about Lime Connect (formerly Userlike)?** In the german version the templates are only in a politely adress. **Recommendations to others considering Lime Connect (formerly Userlike):** Use the full power of Userlike by checking all possibilities **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Give our user a further way to get in contact with us, especially during the time of lockdown. ### 11. Easy Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Lime Connect (formerly Userlike)?** So easy to adjust on the Website. Installing the plugin was really easy. **What do you dislike about Lime Connect (formerly Userlike)?** I would like to have more visual choices. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Al the type of quick conversations with our customers. Definitely time-saving. ### 12. Great Way to Give Your Customers Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle D. | Administrator/Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** My customers can live chat at any time and I am notified with a chime. Easy to communicate back and forth. **What do you dislike about Lime Connect (formerly Userlike)?** I wish I had options to change the notification sound so that I know when a chat comes in (sometimes I think it's another site or app sound). **Recommendations to others considering Lime Connect (formerly Userlike):** If you want a simply, live chat option for your website, this is a great option. Get notified any time someone starts a live chat conversation and converse with ease to answer questions or resolve issues. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike solved the problem of offering live chat on our website and for free. Customers have been happy to get their questions answered in real time. ### 13. Looking promising **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy implementation and set up, good user interface, powerful settings **What do you dislike about Lime Connect (formerly Userlike)?** Pricing model is somehow not clear - what is part of the "free" package? Furthermore, the pricing is a bit too high for smaller companies. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Direct communication with potential customers using distributed team members ### 14. Live Chat testing phase **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Lime Connect (formerly Userlike)?** A good learning curve, despite the large amounts of features and customizability. It is very intuitive to do the things a user/operator has to do. **What do you dislike about Lime Connect (formerly Userlike)?** I had some difficulty setting up the operator accounts and was stuck with no passwords-reset eMails being sent to the operators. The reasons for my problem were quickly explained and solved by a chat with Userlike support. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We want to interact with our customers on more channels without having to implement multiple solutions, ### 15. Extensive system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Lime Connect (formerly Userlike)?** With Userlike, you can manage all your messaging channels well, and there are several configuration options. **What do you dislike about Lime Connect (formerly Userlike)?** The contract management could be made a bit more flexible. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Simple and fast recruiting and good accessibility. ### 16. Customer contact made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is super easy to use and almost self-explanatory. It is clear and relatively quick to set up. **What do you dislike about Lime Connect (formerly Userlike)?** I miss that the chat partner chooses a category for their question right from the start, which is then displayed to me accordingly, e.g., application/job interest, etc. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With Userlike, we enable our customers to contact us more quickly. Chat with us easily and simply. ### 17. Works Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Having automated responses and acknowledgments of the customers on my website is excellent for converting sales. Very easy to use, and the dashboard is easy to navigate. **What do you dislike about Lime Connect (formerly Userlike)?** Requires a bit of copy-pasting some code to implement correctly but not complex. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Generating leads from visitors to my website. ### 18. Well-designed and easy-to-use live chat for your website **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is very simple to install, you don't need a coder for it. Even the admin interface is simple and clear, but brings plenty of options. **What do you dislike about Lime Connect (formerly Userlike)?** The price is bit high compared to the competitors' prices. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** If you need to get in touch with your website visitors, Userlike is the key. Visitors can contact you instantly as long as you have your availability set online. It is easy-to-use and installed in seconds. You can simply change the design and optimize behaviour of the live chat as you wish. ### 19. Good experiences with Userlike **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy to implement, easy to manage the chats **What do you dislike about Lime Connect (formerly Userlike)?** Less user than hoped got into a chat with us. But this is not Userlike's fault **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Trying to turn page visits into leads ### 20. Lean and easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Super Lean and a good Interface makes it easy to onboard and start. **What do you dislike about Lime Connect (formerly Userlike)?** I have to register in additional tools to use several features. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** we manage questions which are upcoming in our sells-funnel. It's crucial to be tangible and fast in answering questions. ### 21. best chat widget for Shopware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Lime Connect (formerly Userlike)?** there is a free version available, paid plans not overpriced **What do you dislike about Lime Connect (formerly Userlike)?** You can have only one agent in the free plan **Recommendations to others considering Lime Connect (formerly Userlike):** free plan is good enough for small businesses **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** we need a simple possibility to chat with our customers ### 22. It is easy to use. It can optimize the communication with the customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Lime Connect (formerly Userlike)?** There are a lot of possibilities to maintain contact with the customers. **What do you dislike about Lime Connect (formerly Userlike)?** Integrating the tool into the website seems to be a bit uncomfortable. **Recommendations to others considering Lime Connect (formerly Userlike):** Require the organization of staff that works with it continuously. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We would like to give help directly to the user of our website in a more modern form. ### 23. intuitive chat portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The portal is very intuitive to set up. Even as a newcomer, I can find, apply, and customize all the functions to my needs. **What do you dislike about Lime Connect (formerly Userlike)?** After a short phase of orientation, you can start directly. Of course, that takes a little time. **Recommendations to others considering Lime Connect (formerly Userlike):** Just try it - it's very easy! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Easy integration of the chat tool on my homepage, so that interested parties can easily get in touch with me. ### 24. A great helper for our business **Rating:** 5.0/5.0 stars **Reviewed by:** David Y. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Its classy but straightforward appearance perfectly matches our website. It makes it possible for us to get connected with our customers whenever and wherever. Thank the great userlike team for designing such an amazing product. Give you a like! **What do you dislike about Lime Connect (formerly Userlike)?** nothing. if i have to say one, that is, i have to keep log in, otherwise I couldn't receive instant messages. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It helps us to keep in touch with our potential customers. Through the conversation page, we could know which products interest them. It improves our work efficiency. ### 25. Testing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Lime Connect (formerly Userlike)?** We're still testing, but what attracted us was the userfriendly system it ought to be **What do you dislike about Lime Connect (formerly Userlike)?** Sometimes it's a little bit complicated, but we need to test it out furthermore. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Offering Chat support for our customers. ### 26. The best way to get in touch with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Uncomplicated, quick contact, easy operation, and above all, serious when it comes to data protection. **What do you dislike about Lime Connect (formerly Userlike)?** Quality has its price. Make entry more affordable for smaller companies. **Recommendations to others considering Lime Connect (formerly Userlike):** Anyone looking for an alternative to Livezilla will be thrilled with Userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customers who are on our site and normally wouldn't call are reaching out through Userlike and are enjoying this type of communication. We can respond professionally using text modules and other tools, thus offering added value compared to other companies. The employees also find it enjoyable. ### 27. Good, but an app for mobile use is still missing **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin S. | Ausbilder, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy operation, clear layout **What do you dislike about Lime Connect (formerly Userlike)?** No app available for mobile use, poorly usable on mobile devices. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** No Problems ### 28. Very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Lime Connect (formerly Userlike)?** How seamlessly I was able to connect it to my shopify website! **What do you dislike about Lime Connect (formerly Userlike)?** As of now, there has been no downside for me. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Being able to get customers from browsing the website, to actually checking out their carts. ### 29. Very smart tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The manageability of the chat tool is amazing. **What do you dislike about Lime Connect (formerly Userlike)?** The price for the "team' license is quite high. **Recommendations to others considering Lime Connect (formerly Userlike):** N/a **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Perfect tool when an interested potential customer like to get in touch with you. ### 30. A great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christian L. | Inhaber, Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Simple, clear, and the price is very fair! **What do you dislike about Lime Connect (formerly Userlike)?** There is truly nothing to criticize here. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Lead generation through our corporate website and answering customer inquiries. ### 31. Great tool for user communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** It has a very nice UI/UX Design that fits in every homepage. When you figured it out, it is nice to handle! **What do you dislike about Lime Connect (formerly Userlike)?** At the beginning, it is a bit complicated getting to know the tool. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** No problems, we just want another channel to communicate to our users - especially those who hate the telephone ;) ### 32. Everything but a mobil app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Lime Connect (formerly Userlike)?** So far we like all of the settings and uses for Userlike except there is no mobile app. We do a lot of managing the business on weekends from our phones. **What do you dislike about Lime Connect (formerly Userlike)?** We don't like there is no mobile app for Userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Allowing multiple people to answer messages from one location. OR ### 33. Moderate Chat Service with a few bad features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Interface looks nice, staff is always there to answer a question **What do you dislike about Lime Connect (formerly Userlike)?** The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they do system maintenance (which is at a pretty bad time for us in NYC time) you need to make sure to log out ahead of time, otherwise your chats are left open with no one to ever respond. If it wasn't such a pain to change services, we would probably not stick with them. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** NA **Official Response from Pascal van Opzeeland:** > Hi there, Thank you for your honest review. I would be very interested to hear more about why the old live chat platform works better for you than Unified Messaging. We're obviously aiming to build a superior product, so we take critical voices very seriously. Would you be willing to have a short phone call with me to explain me more about what you're missing from our old live chat product? If you are, feel free to book a time with me through this link: https://calendly.com/pascal-userlike/userlike-chat Best regards, Pascal ### 34. {"translation":"The phrase 'Too helpful' is already in English and does not require translation. If you have text in an unknown language, please provide it for translation."} **Rating:** 5.0/5.0 stars **Reviewed by:** ENDI C. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Interactive and well explained. I like the way you guide the user through the steps. **What do you dislike about Lime Connect (formerly Userlike)?** Some missing letters in the Spanish text. Also, some text that can be shorter. **Recommendations to others considering Lime Connect (formerly Userlike):** Take your time with the system and express any questions. The support team answers really fast. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The widget may increase confidence for the customer. ### 35. Good tool to contact users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The configuration options for displaying the chat on your own page are versatile. You can add multiple chat users from different areas. **What do you dislike about Lime Connect (formerly Userlike)?** I find it unfortunate that Userlike cannot be used on mobile. I would have liked to be able to answer user questions from my smartphone, for example, through an app. **Recommendations to others considering Lime Connect (formerly Userlike):** Just test and see if you can use it for your own purposes. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We wanted to offer assistance to users who come to the site for the first time and do not immediately find their way around. Goal 1: Increase signup conversion. Someone who is not yet convinced to sign up will be convinced through assistance that the product is right for them. Goal 2: Someone who has signed up but has not yet become active, for example, because they do not know how to use the product or are looking for a specific function, can be converted into an active user through assistance in the chat. ### 36. A solution that can always be recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Joerg F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Lime Connect (formerly Userlike)?** has many setting options and a stylish design (backend and frontend) **What do you dislike about Lime Connect (formerly Userlike)?** the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees? **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** direct contact with customers ### 37. Very well thought-out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Lime Connect (formerly Userlike)?** You can always ask questions and get very fast, precise answers. **What do you dislike about Lime Connect (formerly Userlike)?** The chat system might be designed more with sales in mind. I come from a different field and would be happy if I had the feeling that this is included as well. But I have a good feeling I could make this work anyway. **Recommendations to others considering Lime Connect (formerly Userlike):** Don't be shy to ask those questions. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** online accessability ### 38. nice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Lime Connect (formerly Userlike)?** It has a very good interface, it is beautiful and pleasant **What do you dislike about Lime Connect (formerly Userlike)?** difficulty finding my userlike secret... **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The benefits are having a live chatbot ### 39. Test phase positive **Rating:** 4.0/5.0 stars **Reviewed by:** Marcel H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The simple user interface allows for quick training for the employees. All normal buttons are easy to access and quick to explain. Many modification and design options are already possible in the testing phase. **What do you dislike about Lime Connect (formerly Userlike)?** The test phase could start with a full service and then mark it. This way, everything can be tested directly to then select the appropriate package. But we will still inquire about that via email. We have actually set up that the user must provide their name and email address, but it doesn't always work; we still need to clarify this with the service. Therefore, I can't write anything further about "Dislike," and I think these aren't really dislikes, but something has to be included here. **Recommendations to others considering Lime Connect (formerly Userlike):** The testing phase is a good way to check whether such a tool is valuable for the visitors of the homepage/webshop or if it provides further assistance... **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We thought there would be a bit more rush during the testing phase. Fortunately, it wasn't like that... This shows us that our webshop works quite well. At the same time, there were such "lazy" inquiries that can be easily answered, but also highly complex ones that require follow-up. It is definitely an added value for the webshop, but the time effort behind it should not be underestimated. ### 40. great live-chatsoftware and extraordinary customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Lime Connect (formerly Userlike)?** easy to use, integration of other communication channels. it feels very smooth when "chatting" with customers and since we are within the area of ecommerce it come very handy to drop the potential customer links and so on. in order to help them find their way. **What do you dislike about Lime Connect (formerly Userlike)?** puh, honestly there were some thing in the past, i am trying to think of. however they seem continuously to improve their software and listen to their users and customers. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** helping customers on our website with specific answers, guide them through their online shopping process and also help them to find their suitable or desired product. ### 41. practical and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The online chat, to communicate with customers **What do you dislike about Lime Connect (formerly Userlike)?** For the moment, nothing, everything is practical and simple **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The ease of communication with the clientele ### 42. Great tool but a little bit complex to setup **Rating:** 3.5/5.0 stars **Reviewed by:** Thies O. | Consumer Profiler, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The first steps are straightforward to do with the pre-settings **What do you dislike about Lime Connect (formerly Userlike)?** When it is time to personalize the app, it gets a little bit complex **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We will engage with visitors of our stand at a market research fair we are a participant of. ### 43. Very easy to use. Works like a charm for me and my colleagues **Rating:** 4.0/5.0 stars **Reviewed by:** Jakob R. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The Dashboard is easy to use. Looks very modern aswell. **What do you dislike about Lime Connect (formerly Userlike)?** Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading.. **Recommendations to others considering Lime Connect (formerly Userlike):** Try it - Theres a free trial -> Once your customers get used to it, you won't want to miss it again! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We use it as live chat tool at the moment. ### 44. Very good balance between clear layout and adjustable features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Lime Connect (formerly Userlike)?** 1. Easy handling for employees who chat 2. Many useful and extensive functions that can be adjusted according to preference and situation (e.g., automatic response) 3. Very easy implementation into your own website (insert and get started right away) **What do you dislike about Lime Connect (formerly Userlike)?** 1. with some functions, you have to search a bit until you find them (-> initial difficulties) 2. more options for positioning the chat button **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customers who want to inform themselves in advance about what and which possibilities we offer with our products can easily and quickly contact us thanks to the chat function. ### 45. Simple, easy and user friendly web chat service **Rating:** 4.0/5.0 stars **Reviewed by:** Fred J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Lime Connect (formerly Userlike)?** It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. **What do you dislike about Lime Connect (formerly Userlike)?** There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike. **Recommendations to others considering Lime Connect (formerly Userlike):** No advice is really needed. The free trial speaks for itself and the fact that you can keep using it after the trial with one user is an excellent way of letting customers get to know the product. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We have not had a chat service on our website for some time now and UserLike was the best option to try it out due to the free trial. The ease of this service has enabled us to trial a web chat widget successfully. We hope to be able to increase the amount of leads from out website by giving visitors a commitment free method of asking questions about our services. I would highly recommend this product to companies looking to trial a live chat for their website. ### 46. great tool for website support **Rating:** 4.5/5.0 stars **Reviewed by:** Sven H. | Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website **What do you dislike about Lime Connect (formerly Userlike)?** need an app for mac/desktop, it will be more user friendly on our site **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** creating an easy first step to make it easier for first time users to getting support / generating leads ### 47. Very useful tool for the website. **Rating:** 5.0/5.0 stars **Reviewed by:** André G. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The possibility to speak with our client and give due attention in real time. **What do you dislike about Lime Connect (formerly Userlike)?** I have not to say that I don't like it. For now, it is working just fine. **Recommendations to others considering Lime Connect (formerly Userlike):** I believe it is a great tool for those who want personalized customer service. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We didn't have someone available all the time to answer the inquiries on the website. It helped a lot. ### 48. it's a good extension for customer service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The relegram bot function which can be chat with customer one to one. **What do you dislike about Lime Connect (formerly Userlike)?** it's difficult to start the setting for beginner **Recommendations to others considering Lime Connect (formerly Userlike):** it's worth to try once **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Telegram one to one chat ### 49. We like Userlike! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Fast and good support! They helped us a lot getting started! We like the user interface and the ability to customize the chat widget without coding. **What do you dislike about Lime Connect (formerly Userlike)?** We are not sure how we can easily answer chat messages on our smartphones. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We can provide support to our users and get instant feedback. ### 50. A tool with great potential, but a bit short of features for a SME **Rating:** 3.0/5.0 stars **Reviewed by:** Kacper K. | Active Supporter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy setup and quick integration with my website. **What do you dislike about Lime Connect (formerly Userlike)?** Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Apart from the limitation mentioned above, I think that the product is great. I have used too short to be able to prove its value. ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+05%3A11%3A02+-0500&secure%5Bsession_id%5D=1e7c82d7-e9b5-47cf-bb74-2aa40a4670ad&secure%5Btoken%5D=c61f1e395d67a5b16f81d4c37d94e740d25cdb1d67b3533b8a772309532ec662&format=llm_user) ## Lime Connect (formerly Userlike) Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Process** - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)