It has a very nice UI/UX Design that fits in every homepage. When you figured it out, it is nice to handle! Review collected by and hosted on G2.com.

At the beginning, it is a bit complicated getting to know the tool. Review collected by and hosted on G2.com.

So far we like all of the settings and uses for Userlike except there is no mobile app. We do a lot of managing the business on weekends from our phones. Review collected by and hosted on G2.com.

We don't like there is no mobile app for Userlike. Review collected by and hosted on G2.com.

Interface looks nice, staff is always there to answer a question Review collected by and hosted on G2.com.

The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they do system maintenance (which is at a pretty bad time for us in NYC time) you need to make sure to log out ahead of time, otherwise your chats are left open with no one to ever respond. If it wasn't such a pain to change services, we would probably not stick with them. Review collected by and hosted on G2.com.

Interactive and well explained. I like the way you guide the user through the steps. Review collected by and hosted on G2.com.

Some missing letters in the Spanish text. Also, some text that can be shorter. Review collected by and hosted on G2.com.

The configuration options for displaying the chat on your own page are versatile. You can add multiple chat users from different areas. Review collected by and hosted on G2.com.

I find it unfortunate that Userlike cannot be used on mobile. I would have liked to be able to answer user questions from my smartphone, for example, through an app. Review collected by and hosted on G2.com.

has many setting options and a stylish design (backend and frontend) Review collected by and hosted on G2.com.

the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees? Review collected by and hosted on G2.com.

You can always ask questions and get very fast, precise answers. Review collected by and hosted on G2.com.

The chat system might be designed more with sales in mind. I come from a different field and would be happy if I had the feeling that this is included as well. But I have a good feeling I could make this work anyway. Review collected by and hosted on G2.com.

It has a very good interface, it is beautiful and pleasant Review collected by and hosted on G2.com.

difficulty finding my userlike secret... Review collected by and hosted on G2.com.

The simple user interface allows for quick training for the employees. All normal buttons are easy to access and quick to explain. Many modification and design options are already possible in the testing phase. Review collected by and hosted on G2.com.

The test phase could start with a full service and then mark it. This way, everything can be tested directly to then select the appropriate package. But we will still inquire about that via email. We have actually set up that the user must provide their name and email address, but it doesn't always work; we still need to clarify this with the service. Therefore, I can't write anything further about "Dislike," and I think these aren't really dislikes, but something has to be included here. Review collected by and hosted on G2.com.

easy to use, integration of other communication channels. it feels very smooth when "chatting" with customers and since we are within the area of ecommerce it come very handy to drop the potential customer links and so on. in order to help them find their way. Review collected by and hosted on G2.com.

puh, honestly there were some thing in the past, i am trying to think of. however they seem continuously to improve their software and listen to their users and customers. Review collected by and hosted on G2.com.