Easy integration into our wordpress page Review collected by and hosted on G2.com.

We look for an easy solution for our art project - we would need 2 user to operate during our theatrical show, and we would need some solution for a group chat with the audience during the play, and I could not yet solved. Review collected by and hosted on G2.com.

The intuitive user interface and the design Review collected by and hosted on G2.com.

the price difference between each version, even if you only need one feature Review collected by and hosted on G2.com.

I like lots of aspects of this service. I like that you can save pre-written answers and also how you can reassign tickets easily.

I think that higher packages sound really interesting as well. Review collected by and hosted on G2.com.

Two things - I really dislike that from our perspective we see lots of German - we've selected English as our language and yet there's lots of German in the chat window.

I don't like the fact that you can't drop down a line when writing a message. I am finding that I am writing my answers in Word then copying them into Userlike. Review collected by and hosted on G2.com.

Ease of implementation and configuration Review collected by and hosted on G2.com.

Survey on entry could be enhanced to help clarify client needs upfront Review collected by and hosted on G2.com.

We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup. Review collected by and hosted on G2.com.

The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options. Review collected by and hosted on G2.com.

Userlike offers many different ways to customize the chat to individual requirements and preferences. Furthermore, the customer support from Userlike is really great. Immediately after signing up, proactive support is offered, which we also took advantage of. The staff member was very competent and the appointment was able to answer all our open questions. Review collected by and hosted on G2.com.

Due to the abundance of features, it was initially somewhat confusing and difficult to navigate the tool. After we engaged with it more intensively and also had a conversation with the customer support representative from Userlike, during which all open questions were answered, it became easier. Review collected by and hosted on G2.com.

There was little coding required and it pretty much worked out the box.

EDIT: Having used the software for a little longer - I'm actually more positive about it. The integration with facebook is particularly useful at this is how I communicate with most of my clients and generate leads. It's made it a lot easier to keep track of different people who contact me. I still think the set up is a bit fiddly and getting the automated replies to work how you intend them takes trial and error. Once you've worked it out thought the tools are very useful - such as setting opening and closing hours. Worth checking out if you are willing to put in the time setting it up. Review collected by and hosted on G2.com.

There is not much documentation and some key controls are hidden in places that you wouldn't normally think to look. It took a couple of hours to get the set up complete where with better documentation to could have taken half that. Oh - and it requires a 14 character password with tons of special characters - which is dumb. Review collected by and hosted on G2.com.

Userlike offers an easy connection to the homepage. The dashboard is super easy to use and is very clearly designed, with many useful macros for integration. The support was quick, specific, and very helpful. Review collected by and hosted on G2.com.

During the entire testing phase, only the following was noticed: We had imagined that an optional field for entering contact information would appear in the chat. However, entering the contact information is only possible as a mandatory requirement. Review collected by and hosted on G2.com.

All de chat, the simple and easy way to implement in my web site is amazing Review collected by and hosted on G2.com.

Nothing, I like all, I don't know why I can log in the first time, but support helped me fast and efficiently Review collected by and hosted on G2.com.

Can connect with customers and ensure they can have any of their questions answered immediately. Ensures that customers go through with purchases and offers reassurance. Review collected by and hosted on G2.com.

Would be great to have more features available similar to apps like Tidio. Also cookies have to be accepted by a customer to ensure the app works which doesn't always happen. Review collected by and hosted on G2.com.