Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"practical and easy to use"
4.5/5
What do you like best about Lime Connect (formerly Userlike)?

The online chat, to communicate with customers Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

For the moment, nothing, everything is practical and simple Review collected by and hosted on G2.com.

TO
Thies O.
Consumer Profiler
Small-Business (50 or fewer emp.)
"Great tool but a little bit complex to setup"
3.5/5
What do you like best about Lime Connect (formerly Userlike)?

The first steps are straightforward to do with the pre-settings Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

When it is time to personalize the app, it gets a little bit complex Review collected by and hosted on G2.com.

Jakob R.
JR
Jakob R.
Customer Service Agent
Mid-Market (51-1000 emp.)
"Very easy to use. Works like a charm for me and my colleagues"
4/5
What do you like best about Lime Connect (formerly Userlike)?

The Dashboard is easy to use. Looks very modern aswell. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading.. Review collected by and hosted on G2.com.

Verified User in Import and Export
AI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Very good balance between clear layout and adjustable features"
4.5/5
What do you like best about Lime Connect (formerly Userlike)?

1. Easy handling for employees who chat

2. Many useful and extensive functions that can be adjusted according to preference and situation (e.g., automatic response)

3. Very easy implementation into your own website (insert and get started right away) Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

1. with some functions, you have to search a bit until you find them (-> initial difficulties)

2. more options for positioning the chat button Review collected by and hosted on G2.com.

FJ
Fred J.
Small-Business (50 or fewer emp.)
"Simple, easy and user friendly web chat service"
4/5
What do you like best about Lime Connect (formerly Userlike)?

It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike. Review collected by and hosted on G2.com.

Sven H.
SH
Sven H.
Inhaber
Small-Business (50 or fewer emp.)
"great tool for website support"
4.5/5
What do you like best about Lime Connect (formerly Userlike)?

its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

need an app for mac/desktop, it will be more user friendly on our site Review collected by and hosted on G2.com.

André G.
AG
André G.
Sales and Marketing Manager
Small-Business (50 or fewer emp.)
"Very useful tool for the website."
5/5
What do you like best about Lime Connect (formerly Userlike)?

The possibility to speak with our client and give due attention in real time. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

I have not to say that I don't like it. For now, it is working just fine. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"it's a good extension for customer service."
4/5
What do you like best about Lime Connect (formerly Userlike)?

The relegram bot function which can be chat with customer one to one. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

it's difficult to start the setting for beginner Review collected by and hosted on G2.com.

Verified User in Machinery
AM
Verified User in Machinery
Enterprise (> 1000 emp.)
"We like Userlike!"
4/5
What do you like best about Lime Connect (formerly Userlike)?

Fast and good support! They helped us a lot getting started! We like the user interface and the ability to customize the chat widget without coding. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

We are not sure how we can easily answer chat messages on our smartphones. Review collected by and hosted on G2.com.

Kacper K.
KK
Kacper K.
Active Supporter
Small-Business (50 or fewer emp.)
"A tool with great potential, but a bit short of features for a SME"
3/5
What do you like best about Lime Connect (formerly Userlike)?

Easy setup and quick integration with my website. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep. Review collected by and hosted on G2.com.