--- title: Lime Connect (formerly Userlike) Reviews meta_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. (1 reviews) - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. (1 reviews) - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. (1 reviews) - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , which may deter some despite its functionality. (1 reviews) - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. It is easy to use. It can optimize the communication with the customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Lime Connect (formerly Userlike)?** There are a lot of possibilities to maintain contact with the customers. **What do you dislike about Lime Connect (formerly Userlike)?** Integrating the tool into the website seems to be a bit uncomfortable. **Recommendations to others considering Lime Connect (formerly Userlike):** Require the organization of staff that works with it continuously. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We would like to give help directly to the user of our website in a more modern form. ### 2. intuitive chat portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The portal is very intuitive to set up. Even as a newcomer, I can find, apply, and customize all the functions to my needs. **What do you dislike about Lime Connect (formerly Userlike)?** After a short phase of orientation, you can start directly. Of course, that takes a little time. **Recommendations to others considering Lime Connect (formerly Userlike):** Just try it - it's very easy! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Easy integration of the chat tool on my homepage, so that interested parties can easily get in touch with me. ### 3. A great helper for our business **Rating:** 5.0/5.0 stars **Reviewed by:** David Y. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Its classy but straightforward appearance perfectly matches our website. It makes it possible for us to get connected with our customers whenever and wherever. Thank the great userlike team for designing such an amazing product. Give you a like! **What do you dislike about Lime Connect (formerly Userlike)?** nothing. if i have to say one, that is, i have to keep log in, otherwise I couldn't receive instant messages. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It helps us to keep in touch with our potential customers. Through the conversation page, we could know which products interest them. It improves our work efficiency. ### 4. The best way to get in touch with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Uncomplicated, quick contact, easy operation, and above all, serious when it comes to data protection. **What do you dislike about Lime Connect (formerly Userlike)?** Quality has its price. Make entry more affordable for smaller companies. **Recommendations to others considering Lime Connect (formerly Userlike):** Anyone looking for an alternative to Livezilla will be thrilled with Userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customers who are on our site and normally wouldn't call are reaching out through Userlike and are enjoying this type of communication. We can respond professionally using text modules and other tools, thus offering added value compared to other companies. The employees also find it enjoyable. ### 5. Very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Lime Connect (formerly Userlike)?** How seamlessly I was able to connect it to my shopify website! **What do you dislike about Lime Connect (formerly Userlike)?** As of now, there has been no downside for me. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Being able to get customers from browsing the website, to actually checking out their carts. ### 6. Very smart tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The manageability of the chat tool is amazing. **What do you dislike about Lime Connect (formerly Userlike)?** The price for the "team' license is quite high. **Recommendations to others considering Lime Connect (formerly Userlike):** N/a **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Perfect tool when an interested potential customer like to get in touch with you. ### 7. A great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christian L. | Inhaber, Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Simple, clear, and the price is very fair! **What do you dislike about Lime Connect (formerly Userlike)?** There is truly nothing to criticize here. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Lead generation through our corporate website and answering customer inquiries. ### 8. Great tool for user communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** It has a very nice UI/UX Design that fits in every homepage. When you figured it out, it is nice to handle! **What do you dislike about Lime Connect (formerly Userlike)?** At the beginning, it is a bit complicated getting to know the tool. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** No problems, we just want another channel to communicate to our users - especially those who hate the telephone ;) ### 9. Everything but a mobil app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Lime Connect (formerly Userlike)?** So far we like all of the settings and uses for Userlike except there is no mobile app. We do a lot of managing the business on weekends from our phones. **What do you dislike about Lime Connect (formerly Userlike)?** We don't like there is no mobile app for Userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Allowing multiple people to answer messages from one location. OR ### 10. {"translation":"The phrase 'Too helpful' is already in English and does not require translation. If you have text in an unknown language, please provide it for translation."} **Rating:** 5.0/5.0 stars **Reviewed by:** ENDI C. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Interactive and well explained. I like the way you guide the user through the steps. **What do you dislike about Lime Connect (formerly Userlike)?** Some missing letters in the Spanish text. Also, some text that can be shorter. **Recommendations to others considering Lime Connect (formerly Userlike):** Take your time with the system and express any questions. The support team answers really fast. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The widget may increase confidence for the customer. ### 11. Good tool to contact users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The configuration options for displaying the chat on your own page are versatile. You can add multiple chat users from different areas. **What do you dislike about Lime Connect (formerly Userlike)?** I find it unfortunate that Userlike cannot be used on mobile. I would have liked to be able to answer user questions from my smartphone, for example, through an app. **Recommendations to others considering Lime Connect (formerly Userlike):** Just test and see if you can use it for your own purposes. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We wanted to offer assistance to users who come to the site for the first time and do not immediately find their way around. Goal 1: Increase signup conversion. Someone who is not yet convinced to sign up will be convinced through assistance that the product is right for them. Goal 2: Someone who has signed up but has not yet become active, for example, because they do not know how to use the product or are looking for a specific function, can be converted into an active user through assistance in the chat. ### 12. A solution that can always be recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Joerg F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Lime Connect (formerly Userlike)?** has many setting options and a stylish design (backend and frontend) **What do you dislike about Lime Connect (formerly Userlike)?** the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees? **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** direct contact with customers ### 13. Very well thought-out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Lime Connect (formerly Userlike)?** You can always ask questions and get very fast, precise answers. **What do you dislike about Lime Connect (formerly Userlike)?** The chat system might be designed more with sales in mind. I come from a different field and would be happy if I had the feeling that this is included as well. But I have a good feeling I could make this work anyway. **Recommendations to others considering Lime Connect (formerly Userlike):** Don't be shy to ask those questions. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** online accessability ### 14. great live-chatsoftware and extraordinary customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Lime Connect (formerly Userlike)?** easy to use, integration of other communication channels. it feels very smooth when "chatting" with customers and since we are within the area of ecommerce it come very handy to drop the potential customer links and so on. in order to help them find their way. **What do you dislike about Lime Connect (formerly Userlike)?** puh, honestly there were some thing in the past, i am trying to think of. however they seem continuously to improve their software and listen to their users and customers. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** helping customers on our website with specific answers, guide them through their online shopping process and also help them to find their suitable or desired product. ### 15. practical and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The online chat, to communicate with customers **What do you dislike about Lime Connect (formerly Userlike)?** For the moment, nothing, everything is practical and simple **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The ease of communication with the clientele ### 16. Very good balance between clear layout and adjustable features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Lime Connect (formerly Userlike)?** 1. Easy handling for employees who chat 2. Many useful and extensive functions that can be adjusted according to preference and situation (e.g., automatic response) 3. Very easy implementation into your own website (insert and get started right away) **What do you dislike about Lime Connect (formerly Userlike)?** 1. with some functions, you have to search a bit until you find them (-> initial difficulties) 2. more options for positioning the chat button **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customers who want to inform themselves in advance about what and which possibilities we offer with our products can easily and quickly contact us thanks to the chat function. ### 17. great tool for website support **Rating:** 4.5/5.0 stars **Reviewed by:** Sven H. | Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website **What do you dislike about Lime Connect (formerly Userlike)?** need an app for mac/desktop, it will be more user friendly on our site **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** creating an easy first step to make it easier for first time users to getting support / generating leads ### 18. Very useful tool for the website. **Rating:** 5.0/5.0 stars **Reviewed by:** André G. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The possibility to speak with our client and give due attention in real time. **What do you dislike about Lime Connect (formerly Userlike)?** I have not to say that I don't like it. For now, it is working just fine. **Recommendations to others considering Lime Connect (formerly Userlike):** I believe it is a great tool for those who want personalized customer service. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We didn't have someone available all the time to answer the inquiries on the website. It helped a lot. ### 19. So far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Salon du Livre C. | IT Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Intuitive when someone sends a message, I get it instantly and can interact ones they required support **What do you dislike about Lime Connect (formerly Userlike)?** Make users login with a name and provide email for follow up **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Interaction with user who require support on my website ### 20. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is easy too use and integrate in Homepages **What do you dislike about Lime Connect (formerly Userlike)?** I didn't find implementation video guides so far. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We want to improve process time and reachability for our clients ### 21. Great extention for our website! Customer friendly and well featured! **Rating:** 5.0/5.0 stars **Reviewed by:** Sergej B. | IT department manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Quickest integration into Wordpress ever **What do you dislike about Lime Connect (formerly Userlike)?** Complex settings for Operators and Themes **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Contacting customers on a virtual fair, staying in touch with website visitors ### 22. One of the best chat tools that we have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo O. | Head Of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool. **What do you dislike about Lime Connect (formerly Userlike)?** Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file. **Recommendations to others considering Lime Connect (formerly Userlike):** Use the trial to check if it works for you. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Problems we solved were based with the operator quantity that is offered in the teams suite. Other platforms charge for each one of the operators starting with one. Benefits were the fastness of the tool and to check all the operators as an administrator. ### 23. Userlike is a very clear and well structured software. I can only recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Halis H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The clear chat functions and setting functions **What do you dislike about Lime Connect (formerly Userlike)?** Since it is very extensive, you have to spend a few minutes learning the ropes. But that went very quickly. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The fast and direct contact with all customers and new users ### 24. Easy to use. Whole website available in German. Many options in settings. Clear recommendation! **Rating:** 5.0/5.0 stars **Reviewed by:** Mirjam K. | Vertriebsmitarbeiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Alles ist auf Deutsch und leicht zu verstehen und zu benutzen. Das Widget ist einfach anzupassen. **What do you dislike about Lime Connect (formerly Userlike)?** The message center could be clearer. There are too many options for me. When login fails (for any user), the account is blocked, but there is no information on how long. There is only the message: Wait a little bit and try again. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are even more accessible now! Convenient support for customers ### 25. Clever tool with scalable scope **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Quick and clear in setup and operation **What do you dislike about Lime Connect (formerly Userlike)?** So far, nothing yet. We are in the testing phase and still before the decision on deployment. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Conversion of contacts into concrete leads, faster information for customers ### 26. Very easy to use as well as add your employees to. Works as advertised. **Rating:** 4.5/5.0 stars **Reviewed by:** Sean G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The simplicity of the widget and how quickly you can get up and running. It took me less than 10 minutes to have it installed and running., **What do you dislike about Lime Connect (formerly Userlike)?** The interface can seem overpowering, but if you take your time and read all the instructions it will all make sense. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I am working on converting more of my web traffic into customers. I feel that personal touch might be the better way to go versus just bland contact pages that no one seems to want to fill out. ### 27. Userlike is very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jörg W. | IT-Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Lime Connect (formerly Userlike)?** An integration into a website. Free trial period. **What do you dislike about Lime Connect (formerly Userlike)?** I can't think of any disadvantages here! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We currently want to use it for IT support. In the future also for all other products of our company ### 28. Simple to setup, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Very clean and structured UI / UX, easy to embed into site, deep configuration possibilities **What do you dislike about Lime Connect (formerly Userlike)?** Routing features only available in higher pricing plans **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Offer a direct communication channel for the website users to the sales or support team. ### 29. Userlike - good experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Jörg M. | Wirtschaftsinformatiker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Adaptability and the Message Center. **What do you dislike about Lime Connect (formerly Userlike)?** So far, there is nothing that is not liked. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** To provide website visitors with guidance and tips during their visit ### 30. Undeniable Chat and Network Features for B&C **Rating:** 4.5/5.0 stars **Reviewed by:** samuel m. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Lime Connect (formerly Userlike)?** We discovered Userlike among the list of the best chat tools on the web for professional integration. Tested thoroughly, it is a powerful tool with a reasonable price compared to competitors. Its use remains efficient and functional, nothing complicated in itself. The assistance from Béa and Kristina, in French, for their commercial and technical advice was appropriate and understandable, thanks to them. Regarding the features, they are interesting because you can connect multiple websites and social networks on the same Dashboard (The other BETA version of a Dashboard is very promising and already quite advanced, eagerly awaiting the final version with these productivity and connectivity improvements.) Moreover, the first standard version is pleasant to work with and benefits from all the useful options for smooth chat management. Before we launched with UserLike, we were able to enjoy an extension of the demo period (not negligible) to better understand the tool, putting it to the test for professional integration at B&C and on all our web communication platforms, without encountering major difficulties. A performance that saved us considerable time given our requirements. A short adaptation time to understand the solution and put it into direct production with the LIVE support of our UserLike contacts. We will only retain the good from this experience with Userlike: reactivity, functionality, performance. **What do you dislike about Lime Connect (formerly Userlike)?** There is a lot of help to learn how to use this solution, but more translations into French would be welcome, as well as French videos. **Recommendations to others considering Lime Connect (formerly Userlike):** Test, do not hesitate, the customer service is attentive and available, we have been charmed. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With UserLike, we have centralized all requests from our websites and social networks onto a single dashboard for our sales team, thus allowing us to be more responsive and immediately available to support our customers. ### 31. Userlike is easy to use and integrate via widget. The support is super fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Samir H. | Marketing / Process Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The usability and the super fast support. **What do you dislike about Lime Connect (formerly Userlike)?** There is nothing to complain about. Everything is great. Excellent. **Recommendations to others considering Lime Connect (formerly Userlike):** I can only recommend it due to the usability and the really super fast and good support. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We want to use Userlike for our homepage and integrate it via widget into our digital event. ### 32. great skill **Rating:** 5.0/5.0 stars **Reviewed by:** Sorin C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2021 **What do you like best about Lime Connect (formerly Userlike)?** easy to handle, easy for the client to use, perfect communicator **What do you dislike about Lime Connect (formerly Userlike)?** there is nothing to dislike, really nothing **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** benefits are definitely to encourage more clients getting in contact ### 33. This is the best chatbot I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The simple structure of it, its really easy to use. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing came up to my mind yet, so im going to edit this one if i find something that i dislike **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Gaining more traffic on my main webpage ### 34. very good and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2021 **What do you like best about Lime Connect (formerly Userlike)?** best user expirience and very simple pratice **What do you dislike about Lime Connect (formerly Userlike)?** I have recently started using it. For the moment there is nothing I don't like. **Recommendations to others considering Lime Connect (formerly Userlike):** yes! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I am completely satisfied, there is nothing you can do for me. I am already so happy with your service ### 35. great way to talk to your customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Lime Connect (formerly Userlike)?** easy to use and install, vry organic experience on the website **What do you dislike about Lime Connect (formerly Userlike)?** a bi difficult to set it up right. Did not manage to make it looking like "live" support in the begining **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** gtting custmer feedback and solve issues before the purchase ### 36. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Rob M. | W, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy to set up and use with a clean interface **What do you dislike about Lime Connect (formerly Userlike)?** Nothing to not like so far, still going through testing but so far so good **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Answering questions on site ### 37. Powerfull messaging tool with plenty of functions and possibilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Live chat implementation on website, WhatsApp Business API **What do you dislike about Lime Connect (formerly Userlike)?** Onboarding takes a while. However, there are a lot of supporting resources, e.g. tutorials, support team etc. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Providing nearly just-in-time reactions to website users which results in increased conversions. ### 38. very good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe C. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Lime Connect (formerly Userlike)?** the tool is very easy to install and set up. not complicated.very simple. **What do you dislike about Lime Connect (formerly Userlike)?** in my opinion, it has too many setting options. of course, it gives you a lot of freedom, but it can also become quite confusing. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** through userlike, we would like to answer customer inquiries much faster. ### 39. Very user-friendly tool for chats on websites **Rating:** 5.0/5.0 stars **Reviewed by:** Marjolein B. | Communication & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The tool Userlike is very user-friendly. It's easy to understand and you can start working with it on a very quick basis. The tool also provides analytics of the usage of the chat + history of chats. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing 'till now. For small companies it can be a bit too much in terms of options, but it's not specifically a bad thing. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Even when we are working in a very specific branche, it is still useful to have a chat on the website. People can quickly have some contact and ask questions, and when it gets too complicated we can easily get in contact by phone. It's like a first-step in contact. ### 40. Super user-friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anika K. | Marketing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The simple handling both for the roles in the message center and for the person seeking help **What do you dislike about Lime Connect (formerly Userlike)?** Currently, we have no significant points **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We want to be able to answer the high number of inquiries directly through the chat. ### 41. It was a great way to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Making it easier for customers to contact us **What do you dislike about Lime Connect (formerly Userlike)?** Didn't dislike anything about it, it was great to use. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** There wasn't a problem to solve. Benefits are being able to have a quick way to communicate with customers ### 42. For digital education fairs, a very good option! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Lime Connect (formerly Userlike)?** For the digital education fairs, userlike is a very good option to get in touch with the applicants. The setup and operation are really very easy and intuitive. The support is very helpful with questions about userlike and also very fast. **What do you dislike about Lime Connect (formerly Userlike)?** Unfortunately, after the trial phase, only one widget can be reused with Userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** As described above, we use userlike for the digital education fairs. ### 43. Already a HUGE fan of Userlike after 4 days! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2020 **What do you like best about Lime Connect (formerly Userlike)?** All of the leads generated in a short period of time. **What do you dislike about Lime Connect (formerly Userlike)?** I dislike how there is not an App. It would be SO handy to have Userlike on my mobile for when I step away from my desk. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Not all people like talking on the phone. People enjoy simple, FAST responses. So we are getting conversions that we would not get without this service. ### 44. Refreshing approach to live chat! **Rating:** 4.5/5.0 stars **Reviewed by:** Angelo E. | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is definitely refreshing in comparison to it's counterparts like Intercom. Great UX overall and the interface is clean, simple and self-explanatory. In addition, unlike most of the chat services available in today's marketplace, Userlike can be leveraged through other ecosystems including Microsoft 365, especially during an unprecedented, public healthcare crisis such as COVID-19 where remote working is the norm. **What do you dislike about Lime Connect (formerly Userlike)?** I dislike the fact that Team Userlike is awfully modest about their killer product - it doesn't hurt to brag sometimes, bragging rights are free after all ;-) **Recommendations to others considering Lime Connect (formerly Userlike):** When you're ready to explore the benefits of a non-nonsense chat service that values user privacy and goes the extra mile to help you, and your people - look no further than Userlike. There's not a minute you'll regret post-transition from your existing **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Contact tracing for disaster relief operators. ### 45. Easiest Implementation Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike was super-easy to implement. The customer support is very responsive, and the tool is easy to use. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing, nothing, nothing, nothing, nothing **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Instant engagement with potential clients. We have been able to address questions and clarify issues, leading to new business. ### 46. Very user friendly product, easy to integrate into website and use the backend. trully recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy to integrate to site, the backend is very functional. Also the auto message option is a great tool while you are offline. **What do you dislike about Lime Connect (formerly Userlike)?** so far there is nothing to dislike, all works properly. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** with Userlike I can contact the visitors immediately and they honour it very much. we got great ratings. ### 47. Great and easy to use Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Bahareh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Lime Connect (formerly Userlike)?** How easy it was to use and also integrate on the website **What do you dislike about Lime Connect (formerly Userlike)?** It once reset all my settings and I couldn't work out why **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** People can contact us live as they have questions, more likely conversion to sale. ### 48. Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Concentrating all communication channels to one team. Huge saving of effort for the staff. **What do you dislike about Lime Connect (formerly Userlike)?** Pricing model could be more flexbile for customers between corporate and team. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Concentrating all communication channels to one team. Huge saving of effort for the staff. ### 49. Easy to install. Clear usage. Great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The installation script is sent directly after registration! No one else I tested does that. **What do you dislike about Lime Connect (formerly Userlike)?** So far, there is nothing that I haven't liked. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customers find what they are looking for more easily. Win-win for everyone involved. ### 50. User-friendly and intuitive tool! A real advantage for our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Florian T. | e-commerce-Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The simple integration into our system and the intuitive operation. **What do you dislike about Lime Connect (formerly Userlike)?** The random distribution of requests/chats to the operators. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Calls from customers are decreasing. ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bnps_score%5D%5B%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A52%3A37+-0500&secure%5Bsession_id%5D=0d1713a6-a4d0-464c-b6e8-d4df94bf9b4e&secure%5Btoken%5D=6381f0e42105a1325f43733d649c0894bdd326838998aed8b0291526f64ead84&format=llm_user) ## Lime Connect (formerly Userlike) Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)