[ Service... Reviews ](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) # ServiceNow Cloud Observability (formerly LightStep) Pricing Overview [Editedit](https://my.g2.com/servicenow-cloud-observability-formerly-lightstep/pricings) Free Trial ## ServiceNow Cloud Observability (formerly LightStep) Pricing Key Insights Last updated on Apr 09, 2026 * * * ServiceNow Cloud Observability (formerly LightStep) offers **3 pricing editions** , starting at **$0**. ServiceNow Cloud Observability (formerly LightStep) pricing tiers are designed to support different usage levels and team sizes. ServiceNow Cloud Observability (formerly LightStep) also offers a **free trial**. Compare the ServiceNow Cloud Observability (formerly LightStep) pricing table below to figure out the best fit for your needs. Some plans may require you to contact **ServiceNow** for **custom pricing**. * * * Community — $0 / Get started quickly Teams — $85 / active service / month Rated 4.6 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Community Free Get started quickly - Best for small projects - Explore every feature - Community support Show More Teams $85 active service / month Grows with your team - Easy onboarding - Complete system visibility - Lightstep support - Metered tracing and metric data (lower cost than anywhere else) Show More Enterprise Custom Built for scale - Annual subscriptions - Administrative controls - Dedicated support team Show More Observability pricing that’s built for scale - $0 per host, $0 per container, $0 per user. Pricing information for ServiceNow Cloud Observability (formerly LightStep) is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ServiceNow Cloud Observability (formerly LightStep) must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More [ ![meshIQ](https://images.g2crowd.com/uploads/product/hd_favicon/03c5a4fa62824252a9a9195d6f9259ab/meshiq.svg "meshIQ") Sponsored meshIQ 4.6/5(100) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog") Datadog 4.4/5(724) ](https://www.g2.com/products/datadog/reviews) [ ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") Dynatrace 4.5/5(1,363) ](https://www.g2.com/products/dynatrace/reviews) [ ![IBM Instana](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24bb2b0b5af8e7d875ea09d767bcb097/ibm-instana.jpg "IBM Instana") IBM Instana 4.4/5(480) ](https://www.g2.com/products/ibm-instana/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/competitors/alternatives) ## ServiceNow Cloud Observability (formerly LightStep) Alternatives Pricing The following is a quick overview of editions offered by other [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools) | ![Datadog](https://images.g2crowd.com/uploads/product/image/small_square/small_square_393746d0cdc8904473bde59b5858158e/datadog.png) [Datadog](https://www.g2.com/products/datadog/reviews) ##### Free | $0Per host, per month | Core collection and visualization features - Discussion Group Supported - 1-Day Metric Retention - Up to 5 Hosts - Out-of-the-Box Dashboards - 400+ Integrations - Host and Container Maps - Enterprise-Grade Security - Unlimited User Accounts [Show More](javascript:void(0);) | | ![Dynatrace](https://images.g2crowd.com/uploads/product/image/small_square/small_square_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png) [Dynatrace](https://www.g2.com/products/dynatrace/reviews) ##### Full-stack monitoring | Starts at $69 per month billed annually, per 8 GB Host | Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale - Application performance - Infrastructure monitoring - AIOps - Digital business analytics | | ![IBM Instana](https://images.g2crowd.com/uploads/product/image/small_square/small_square_24bb2b0b5af8e7d875ea09d767bcb097/ibm-instana.jpg) [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) ##### Essentials | Starting at $18.00 | Automatic discovery, mapping and monitoring of Infrastructure - Includes All Infrastructure Monitoring Features - Includes End User Monitoring - Includes Unbounded Analytics | Various alternatives pricing & plans Free Trial Pricing information for the above various ServiceNow Cloud Observability (formerly LightStep) alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ServiceNow Cloud Observability (formerly LightStep) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") Datadog 4.4/5(724) [ Compare Now ](https://www.g2.com/compare/datadog-vs-servicenow-cloud-observability-formerly-lightstep) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") Dynatrace 4.5/5(1,363) [ Compare Now ](https://www.g2.com/compare/dynatrace-vs-servicenow-cloud-observability-formerly-lightstep) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c0a65dc26207a41402ce86aadae4cc6a/sentry.png "Product Avatar Image") Sentry 4.5/5(218) [ Compare Now ](https://www.g2.com/compare/sentry-vs-servicenow-cloud-observability-formerly-lightstep) ##### Categories on G2 [ Application Performance Monitoring (APM) ](https://www.g2.com/categories/application-performance-monitoring-apm)[ Observability Software ](https://www.g2.com/categories/observability-software)[ Cloud Infrastructure Monitoring ](https://www.g2.com/categories/cloud-infrastructure-monitoring) [ Log Monitoring ](https://www.g2.com/categories/log-monitoring)[ Container Monitoring ](https://www.g2.com/categories/container-monitoring-tools)[ Enterprise Monitoring ](https://www.g2.com/categories/enterprise-monitoring)[ Database Monitoring ](https://www.g2.com/categories/database-monitoring) Show More ##### Explore More [ Which case management system is most cost-effective for small practices? ](https://www.g2.com/discussions/which-case-management-system-is-most-cost-effective-for-small-practices)[ Top community management apps for e-commerce businesses ](https://www.g2.com/discussions/what-are-the-top-community-management-apps-for-e-commerce-businesses)[ What is the most cost-effective MDM software for large organizations? ](https://www.g2.com/discussions/what-is-the-most-cost-effective-mdm-software-for-large-organizations) [ Is there a free trial of Alteryx One to test its core capabilities before committing? ](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[ Leading platform for sales enablement in tech ](https://www.g2.com/discussions/leading-platform-for-sales-enablement-in-tech)[ Best tools for runtime container security monitoring ](https://www.g2.com/discussions/best-tools-for-runtime-container-security-monitoring) Show More [ Which case management system is most cost-effective for small practices? ](https://www.g2.com/discussions/which-case-management-system-is-most-cost-effective-for-small-practices)[ Top community management apps for e-commerce businesses ](https://www.g2.com/discussions/what-are-the-top-community-management-apps-for-e-commerce-businesses)[ What is the most cost-effective MDM software for large organizations? ](https://www.g2.com/discussions/what-is-the-most-cost-effective-mdm-software-for-large-organizations) [ Is there a free trial of Alteryx One to test its core capabilities before committing? ](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[ Leading platform for sales enablement in tech ](https://www.g2.com/discussions/leading-platform-for-sales-enablement-in-tech)[ Best tools for runtime container security monitoring ](https://www.g2.com/discussions/best-tools-for-runtime-container-security-monitoring)