--- title: Lightspeed Retail Reviews meta\_title: 'Lightspeed Retail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 294 reviews by the users' company size, role or industry to find out how Lightspeed Retail works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 294 scale: '5' date\_modified: '2026-08-07' parent\_category: name: POS url: https://www.g2.com/categories/pos --- # Lightspeed Retail Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Lightspeed Retail but has limited features. Are you part of the Lightspeed Retail team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. * * * Seller [Lightspeed](https://www.g2.com/sellers/lightspeed) Discussions [Lightspeed Retail Community](https://www.g2.com/products/lightspeed-retail/discuss) Languages Supported German, English, French, Dutch, Spanish Solution Type All-in-One Overview by Marc-Olivier Bourdeau Show More ## Pricing Pricing provided by Lightspeed Retail. ### Lean Starting at $69.00 ### Standard Starting at $119.00 [ View More Pricing Information ](https://www.g2.com/products/lightspeed-retail/pricing) ## Top-Rated Alternatives [ ![Square Point of Sale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Shopify POS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Clover](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clover") Clover 3.8/5(108) ](https://www.g2.com/products/clover/reviews) [ View All Alternatives ](https://www.g2.com/products/lightspeed-retail/competitors/alternatives) ## User Insights Average based on 294 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Michele C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele C.") MC Michele C. Program/Store Manager Small-Business (50 or fewer emp.) 12/9/2021 "Program/Store Manager" 5/5 What do you like best about Lightspeed Retail? Lightspeed is generally very responsive and appreciate the customer service. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Additional discounts given have to be manually entered. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Great system! Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Being able to keep track of customers and sales data is great! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RG Roc G. Owner 10/2/2021 "Don’t get Lightspeed for your small business." 0/5 What do you like best about Lightspeed Retail? Nothing - terrible Pos system for retail. Do not use this company. Your will loose money and they will basicall laugh at you. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Everything. Nothing syncs up. No one gets back to you when you have a problem. With all the other options out there, I made a huge mistake going with them. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? None. They are creating problems with their awful POS Review collected by and hosted on G2.com. Show More Response from CS Engage of Lightspeed Retail [Editedit](https://www.g2.com/survey_responses/lightspeed-retail-review-5035768/official_response/edit) Hi Roc, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 11/25/2021 "Great way to track sales" 5/5 What do you like best about Lightspeed Retail? Lighspeed makes it super easy to track sales, sales associate performance, and trends throughout the shop. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? sometimes it would freeze up but that could have also been because of a wifi issue in our store Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? a platform to process sales transactions, chart sales associate successes, and view sales trends throughout a time period Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TT Toby T. Consultant Mid-Market (51-1000 emp.) 4/2/2021 "Un-communicated product release breaking integration and no support afterwards" 0.5/5 What do you like best about Lightspeed Retail? Integrates with various platforms Easy to use Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? There is a complete lack of support especially when urgent issues arise Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Vend is integrated with Shopify and Marsello in my company, most things were functioning well but when we needed their support the most its non-existent, here's why. On 31st March Vend released a product update, which no one in my company had known about prior to the fact. This update then broke integration with Marsello and we therefore could not allow our loyal customers to redeem points, thereby losing sales. We are still not successful in getting in touch after two days of attempting to do so In short Vend's communication is really bad, and their support is even worse. We've not choice but to get in touch with them via this forum Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 1/14/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "A Great System Overall" 4/5 What do you like best about Lightspeed Retail? The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data. Love that it is cloud-based so we can access it anywhere. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Getting a POS system that works well. One that syncs to Ecom too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SZ Steve Z. Partner 3/10/2021 "Adequate system for the money. Reporting needs work." 2.5/5 What do you like best about Lightspeed Retail? Ease of deployment, ease of use, provides what is needed for our single store boutique with a new critical exception relating to the Asset History Report which is essential for preparing taxes and numerous other purposes. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Reporting generally has issues. Some reports that should tie to other reports like monthly beginning and ending reports should tie to Asset beginning of month and end of month and they never have. Support was never able to provide a logical satisfactory explanation. We gave up on this one years ago and work around it. Not ideal. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Adequate POS system. Inventory, sales and other reports are adequate for most purposes until a significant recent change to the Asset History Report. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/17/2021 "It is a great software for bike shops but does not communicate well with other software." 2.5/5 What do you like best about Lightspeed Retail? It serves the specific market of bike shops. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Customer service + data communication!!! Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Helping resolve categories for retail + makes it easier to keep track of profit. Review collected by and hosted on G2.com. Show More Response from CS Engage of Lightspeed Retail [Editedit](https://www.g2.com/survey_responses/lightspeed-retail-review-4944754/official_response/edit) Hello, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed POS Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kash B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kash B.") KB Kash B. Cartier Fragrance Advisor Retail Mid-Market (51-1000 emp.) 5/19/2021 "PointOfSale Made Easy." 5/5 What do you like best about Lightspeed Retail? I liked that VEND incorporated all aspects of running my business in one place. Aside from completing sales transactions, it compiled trend reports, created store credit/gift certificates, and managed staff hours. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? I liked it all. Very user friendly. And easy to master. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Do it. Simplifies so many.aspects involved with sellimg point. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Profit margins! VEND automatically recorded sales by user/employee, item, time, etc., and then calculated all kinds of informative reports. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sean A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean A.") SA Sean A. Owner Small-Business (50 or fewer emp.) 3/22/2021 "After 8 years, Lightspeed has never changed." 0/5 What do you like best about Lightspeed Retail? In the beginning, Lightspeed was great! There is nothing I like about them. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Everything. They have awful support. They have absolutely no management structure. Horrible account management reps. They have not improved or updated (Major Update) their system in 5+ years. They removed their suggestion portal. If there is a change that needs to be made, it will take years to get it implemented. As my business has grown from a 300' shop to 4 retail locations, Lightspeed has stayed the same. No innovation. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? None. They have only created issues. Review collected by and hosted on G2.com. Show More Response from CS Engage of Lightspeed Retail [Editedit](https://www.g2.com/survey_responses/lightspeed-retail-review-4655510/official_response/edit) Hi Sean, Thank you for your feedback. We would like to sincerely apologize for your experience, and we are sorry to hear you were less than satisfied with the product and services received. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns. Thank you, Lightspeed POS Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 11/22/2018 "One of the best business decisions we ever made" 5/5 What do you like best about Lightspeed Retail? Powerful reports, CRM, Inventory control and integrated online store with a point of sale that is easy to use and easy to implement makes this a no-brainer for a small retail business. It's very easy to use, easy to implement and it's never down. Cloud based is terrific as I can check reports remotely. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Not much to complain about. It could be a little less expensive, but is still a great value based on all that it provides. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: If you are running a small retail business, this will change your life for the better. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Managing financials with powerful reporting is key. We also love the inventory control to ensure we have enough stock to keep customers happy, but not too much to kill our cash flow. Review collected by and hosted on G2.com. Show More 12/16/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Lightspeed Retail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lightspeed Retail ](https://www.g2.com/products/lightspeed-retail/discussions/new) GU Guest User • Last activity about 4 years ago What are the key features of a POS system? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) GU Guest User What is Lightspeed Retail used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lightspeed-retail-used-for) [ View all Discussions ](https://www.g2.com/products/lightspeed-retail/discuss) ## Pricing Options Pricing provided by Lightspeed Retail. ### Lean Starting at $69.00 ### Standard Starting at $119.00 ### Advanced Starting at $199.00 [ View More Pricing Information ](https://www.g2.com/products/lightspeed-retail/pricing) Lightspeed Retail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_275cd1e8b8a46c55fcabaea92c4786ee/square-point-of-sale.jpg "Product Avatar Image") Square Point of Sale 4.6/5(1,211) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-square-point-of-sale) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_909cbd977eb5a613e7cdaf08436ddf65/clover.png "Product Avatar Image") Clover 3.8/5(108) [ Compare Now ](https://www.g2.com/compare/clover-vs-lightspeed-retail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee2a0a4dbe312decf4c1e78b3a6f0b53/shopify-shopify-pos.jpg "Product Avatar Image") Shopify POS 4.4/5(368) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-shopify-shopify-pos) ##### ##### Lightspeed Retail Features POS Credit Card Payments Barcode Scanning Hardware Integration Marketing Loyalty Programs Email Marketing Administration Inventory Management Employee Management Reporting [ View More Features ](https://www.g2.com/products/lightspeed-retail/features) ##### Categories on G2 [Retail POS](https://www.g2.com/categories/retail-pos) ##### Explore More [What low-code machine learning platforms work well for a data team that needs full ML workflow capabilities in one place without stitching together separate data prep and deployment tools?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-well-for-a-data-team-that-needs-full-ml-workflow-capabilities-in-one-place-without-stitching-together-separate-data-prep-and-deployment-tools)[Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[Top-rated AI legal assistants for litigation support](https://www.g2.com/discussions/what-are-the-top-rated-ai-assistants-for-litigation-support) [Which food safety management platforms offer the fastest setup without extensive training requirements?](https://www.g2.com/discussions/which-food-safety-management-platforms-offer-the-fastest-setup-without-extensive-training-requirements)[CisionOne vs Muck Rack vs Agility PR Solutions for a boutique PR agency: which gives better media contact data?](https://www.g2.com/discussions/meltwater-vs-cision-vs-muck-rack-for-a-boutique-pr-agency-which-gives-better-media-contact-data-without-enterprise-pricing)[Pros and Cons Details](https://www.g2.com/products/lightspeed-retail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)