--- title: Lightspeed Retail Reviews meta\_title: 'Lightspeed Retail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 294 reviews by the users' company size, role or industry to find out how Lightspeed Retail works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 294 scale: '5' date\_modified: '2026-08-07' parent\_category: name: POS url: https://www.g2.com/categories/pos --- # Lightspeed Retail Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Lightspeed Retail but has limited features. Are you part of the Lightspeed Retail team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. * * * Seller [Lightspeed](https://www.g2.com/sellers/lightspeed) Discussions [Lightspeed Retail Community](https://www.g2.com/products/lightspeed-retail/discuss) Languages Supported German, English, French, Dutch, Spanish Solution Type All-in-One Overview by Marc-Olivier Bourdeau Show More ## Pricing Pricing provided by Lightspeed Retail. ### Lean Starting at $69.00 ### Standard Starting at $119.00 [ View More Pricing Information ](https://www.g2.com/products/lightspeed-retail/pricing) ## Top-Rated Alternatives [ ![Square Point of Sale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Shopify POS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Clover](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clover") Clover 3.8/5(108) ](https://www.g2.com/products/clover/reviews) [ View All Alternatives ](https://www.g2.com/products/lightspeed-retail/competitors/alternatives) ## User Insights Average based on 294 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Rohan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan H.") RH Rohan H. Managing Member Printing Small-Business (50 or fewer emp.) 3/1/2022 "Inventory" 1.5/5 What do you like best about Lightspeed Retail? Is is easy to use as a POS, and the cash up is simple. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? We use over 300 Composite products, and the reporting of the components used for these is non-existent. So if you need to know how much raw product has been used in the composite products for the month, there is no way to export to Excel for analysys. The only way to see this is to check each component used in the Catalog history in VEND, which is very time-consuming, to say the least. Think of 300 Composite products, with each having at least three elements; who has the time to analyze all of this manually? You cannot take cash payment on a 30-day account without the daily invoice not posting as paid through to Xero. This issue makes the system open for dishonest cashiers to pocket cash if a workaround is not implemented. We now take the money in and post the payments manually into Zero. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? I have been informed by VEND that the issues that I have mentioned above are not in the pipeline to be considered in the near future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LR Lara R. Manager of Retail Operations Small-Business (50 or fewer emp.) 4/27/2022 "User friendly cloud based POS." 5/5 What do you like best about Lightspeed Retail? I love the fact that Lightspeed is cloud-based. This allows us to be portable and also access information from wherever we have an internet connection. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Sometimes it takes a bit of time to get through on the support line. They are very helpful when you do reach them but it can be a bit of a wait. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: There are many videos that are helpful for different functions available on Youtube. Often you can find what you are looking for so you won't need to call support. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? We currently have Lightspeed Retail as well as the Ecom. This allows us to have up to the minute proper inventory tracking because when someone purchases online or in-store, the inventory is updated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Steve M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve M.") SM Steve M. owner Small-Business (50 or fewer emp.) 7/25/2022 "support???" 0.5/5 What do you like best about Lightspeed Retail? Nothing is good they stopped my service without warning and I have tried to contact them 5 times thru email and phone but they don't respond what if I was live I am sunk Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? took me more than a year to get started No help from them If you ask for help they direct you to the website Q/A page Setting up data for my aquarium store was a night mare Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? none never got live so that is not a good question for me Once they have your money they don't care. They are the mail problem support is NOT HELPFUL FIGURE IT OUT ON YOUR OWN Review collected by and hosted on G2.com. Show More Response from CS Engage of Lightspeed Retail [Editedit](https://www.g2.com/survey_responses/lightspeed-retail-review-6892927/official_response/edit) Hi Steve, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce Validated ReviewerSource: Organic ![T-Ann C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "T-Ann C.") TC T-Ann C. Bookstore Director Retail Small-Business (50 or fewer emp.) 8/13/2019 "Lightspeed is a great solution for my small business!" 5/5 What do you like best about Lightspeed Retail? This software is extremely user-friendly. With everything from the POS to back office functions I find it to be so useful. One of my favorite features is the inventory management! The reports you can run are very helpful, the way you can sort items on a PO, the quick edit feature... so many great areas of functionality! Customer service really seems to care and they take suggestions seriously. It seems they are constantly striving to improve and cater to customer needs. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? There's not much I don't like--maybe I just haven't found anything yet worth mentioning. The scanner sometimes misses items if scanning several things at once but that's probably more of a hardware issue than a software issue. When scanning books to receive or scanning during inventory you have to be slow and deliberate to make sure everything is captured. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Do the free trial and see how versatile and user-friendly this software is! Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Much better inventory management and being able to successfully create and maintain customers' special orders! Review collected by and hosted on G2.com. Show More 2/10/2022 Current UserValidated ReviewerSource: Organic ![Jason T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason T.") JT Jason T. Owner Small-Business (50 or fewer emp.) 1/4/2022 "Fast & Intuitive" 5/5 What do you like best about Lightspeed Retail? Adding products is super easy. You can add single products or create matrices that allow you to have various options per sku. The ability to have both the manufacture and custom UPC's is excellent. Another feature we use all the time is the various sales options on specific categories per certain days of the week. Lastly, the purchase order system is priceless. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? My top three complaints which have not impacted my use of this product are as follows. 1: You can only schedule sales one week at a time, or always on. There is no way to set it for every Wednesday of the year as an example. 2: There are issues between the POS, and card processors more often than I would like. It's usually fixed within a couple of hours; but certainly more occasion than previous POS's we have had. 3: You need to use an intermediary plugin for WooCommerce. We use Hyperspace as an example. I wish Lightspeed could integrate via API with both inventory and their points system. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? It handles all of our in-store retail sales of over 1.3k SKU's. It also offers an easy solution for gift cards and in-store credit. The user interface is also one of the very best I've seen. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KS Katrina S. Chief Problem Wrangler 4/5/2022 "We Have No Idea How We Managed Previously" 5/5 What do you like best about Lightspeed Retail? We were able to go from analog to digital in both inventory and POS without a bit of tech experience. Including warehousing and Loyalty. We researched several competitors and Lightspeed was exemplary by comparison. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? We wish we could easily adjust what the receipt printer issues at EOD. Bundling (selling a box of normally single items and pulling accurately from stock) could be improved. For us, knowing to add to inventory after also receiving into inventory created a little chaos. So a little more information on what was occurring during transferring would've helped. But really that was a lot of disorganization in starting up. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? We're able to calculate loss and make actionable plans for its prevention. We can access Lightspeed at our supplier warehouses and check our inventory as we place orders. It's made us so efficient we've reached better-tiered pricing structures. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Usher Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Usher Z.") UZ Usher Z. owner and ceo Small-Business (50 or fewer emp.) 12/29/2021 "Lightspeed has an amazing product with outstanding customer service" 5/5 What do you like best about Lightspeed Retail? customer support! their agents are very knowledgeable and they are helping out like a brother. needless to say LS pos is just the best in the world Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? 1. LS pos doesn't have custom fields for inventory items. 2. also the account feature could be a lot improved, the ability to view customer statements could be a lot better! the ideal way is to look at a customer statement like a bank statement with a balance column on the right side showing the balance after each transaction 3. i would love lightspeed to implement the option of creating an "invoice" like in QB, also the option of editing a invoice after it is done like in QB. and after Receiving a payment and applying this payment to the invoice. that is a most have for big account that they buy big and make payment. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: you will never regret going with LS, i feel like since i am using lightspeed I'm was born again Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? i use it as my pos sytem Review collected by and hosted on G2.com. Show More 6/30/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shelly / F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelly / F.") SF Shelly / F. Owner/Manager Small-Business (50 or fewer emp.) 12/25/2021 "Seamless point of sale for our bike shop" 5/5 What do you like best about Lightspeed Retail? I find the whole system to be quite intuitive, but I also love that Lightspeed tech support is available to chat and troubleshoot almost any time of day. Many of our common distributors can connect with lightspeed directly, which saves us hours of manual entry when our orders come in. We use the workorder function to bring in service, and we also recently started using the Ikeono add-on to text customers from within Lightspeed directly. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? The new Lightspeed Hub feature can be a bit glitchy. Lots of restarting the program, reloading the webpage, restarting the computer, etc. I would love to see a bit more in terms of complicated discounts (for example, buy one get one, or any purchase over xyz gets a free whatever, stuff like that) Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? We're able to easily count inventory with Lightspeed. We're now using their integrated credit card processing, so there is no longer a need to spend time at the end of the day making sure the credit card machine matches lightspeed data. Our service items are neatly organized with custom labels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") IR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 3/11/2022 "Lighstpeed Retail is great as a common inventory platform POS plus eCom" 5/5 What do you like best about Lightspeed Retail? The best part of Lightspeed Retail is that it uses a singular, universal inventory repository for \*both\* Retail POS and eCom sales activity. Our staff was initially enamored with Squarespace for web design, but every system we reviewed seemed to be good at either the Retail POS \*or\* eCom, but not both. Inventory solutions seemed to migrate towards 3rd party integrations. We viewed these as potential points of failure and expansion of support contacts. We looked for a single vendor who could perform both, and Lightspeed was the winner. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Lightspeed integration of Retail POS and eCom could be better from the administration/management perspective. Granted, these components can likely function on their own for customers who want one or the other, but for customers who choose Lighstepeed as we did for its universal Inventory management, the integration of the administration/management could be better and more tightly integrated. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: If you're an enterprise whose platform is Both Retail POS \*and\* web eCom and a consistent, universal inventory repository is a goal, consider using Lightspeed for your solution. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Lightspeed provided universal inventory management so that the website doesn't sell items blindly - once the last item is sold, that item is listed as out of stock. Whereas you can sell into the negative qty on the Retail POS side, you can configure the eCom side not to allow this. Integrated inventory management with a single vendor across Retail POS and eCom is key. Review collected by and hosted on G2.com. Show More 3/11/2024 Current UserValidated ReviewerSource: Organic ![Tom C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom C.") TC Tom C. Business System Analyst Small-Business (50 or fewer emp.) 3/7/2022 "An Extremely Expensive Mistake" 0/5 What do you like best about Lightspeed Retail? Absolutely nothing about this horrendous experience with this company was good. What I'll like best is when they stop stealing $134 from me every month despite multiple cancelation requests made well within my right of rescission. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? I dislike how regardless of the situation, the complaints, or the dissatisfaction, they are more concerned with sucking every penny out of my pocket than they are with anything resembling customer satisfaction. Lightspeed is one of those companies where profit rules over all else. The only time I ever heard responses to my multiple inquiries over a 12 weeks was when they were sending me an invoice for another month of service that I didn't use or want. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Do not purchase this system. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? This situation has forced me to reevaluate my personal and business banking, in addition, two prioritizing prompt, helpful customer service well above a 10 or $12 a month saving. The banking institution I used formally was very little help resolving this situation. In choosing my new banking institution, I made sure to read customer reviews and speak to several supervisors regarding to dispute and reimbursement policies before finalizing on a service provider. Sadly, that was the most valuable thing I received from this business relationship. Review collected by and hosted on G2.com. Show More Response from CS Engage of Lightspeed Retail [Editedit](https://www.g2.com/survey_responses/lightspeed-retail-review-5404578/official_response/edit) Hi Tom, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce Validated ReviewerSource: Organic ## Questions about Lightspeed Retail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lightspeed Retail ](https://www.g2.com/products/lightspeed-retail/discussions/new) GU Guest User • Last activity about 4 years ago What are the key features of a POS system? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) GU Guest User What is Lightspeed Retail used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lightspeed-retail-used-for) [ View all Discussions ](https://www.g2.com/products/lightspeed-retail/discuss) ## Pricing Options Pricing provided by Lightspeed Retail. ### Lean Starting at $69.00 ### Standard Starting at $119.00 ### Advanced Starting at $199.00 [ View More Pricing Information ](https://www.g2.com/products/lightspeed-retail/pricing) Lightspeed Retail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_275cd1e8b8a46c55fcabaea92c4786ee/square-point-of-sale.jpg "Product Avatar Image") Square Point of Sale 4.6/5(1,211) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-square-point-of-sale) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_909cbd977eb5a613e7cdaf08436ddf65/clover.png "Product Avatar Image") Clover 3.8/5(108) [ Compare Now ](https://www.g2.com/compare/clover-vs-lightspeed-retail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee2a0a4dbe312decf4c1e78b3a6f0b53/shopify-shopify-pos.jpg "Product Avatar Image") Shopify POS 4.4/5(368) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-shopify-shopify-pos) ##### ##### Lightspeed Retail Features POS Credit Card Payments Barcode Scanning Hardware Integration Marketing Loyalty Programs Email Marketing Administration Inventory Management Employee Management Reporting [ View More Features ](https://www.g2.com/products/lightspeed-retail/features) ##### Categories on G2 [Retail POS](https://www.g2.com/categories/retail-pos) ##### Explore More [What low-code machine learning platforms work well for a data team that needs full ML workflow capabilities in one place without stitching together separate data prep and deployment tools?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-well-for-a-data-team-that-needs-full-ml-workflow-capabilities-in-one-place-without-stitching-together-separate-data-prep-and-deployment-tools)[Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[Top-rated AI legal assistants for litigation support](https://www.g2.com/discussions/what-are-the-top-rated-ai-assistants-for-litigation-support) [Which food safety management platforms offer the fastest setup without extensive training requirements?](https://www.g2.com/discussions/which-food-safety-management-platforms-offer-the-fastest-setup-without-extensive-training-requirements)[CisionOne vs Muck Rack vs Agility PR Solutions for a boutique PR agency: which gives better media contact data?](https://www.g2.com/discussions/meltwater-vs-cision-vs-muck-rack-for-a-boutique-pr-agency-which-gives-better-media-contact-data-without-enterprise-pricing)[Pros and Cons Details](https://www.g2.com/products/lightspeed-retail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)