--- title: Lightspeed Retail Reviews meta\_title: 'Lightspeed Retail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 294 reviews by the users' company size, role or industry to find out how Lightspeed Retail works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 294 scale: '5' date\_modified: '2026-08-07' parent\_category: name: POS url: https://www.g2.com/categories/pos --- # Lightspeed Retail Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Lightspeed Retail but has limited features. Are you part of the Lightspeed Retail team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. * * * Seller [Lightspeed](https://www.g2.com/sellers/lightspeed) Discussions [Lightspeed Retail Community](https://www.g2.com/products/lightspeed-retail/discuss) Languages Supported German, English, French, Dutch, Spanish Solution Type All-in-One Overview by Marc-Olivier Bourdeau Show More ## Pricing Pricing provided by Lightspeed Retail. ### Lean Starting at $69.00 ### Standard Starting at $119.00 [ View More Pricing Information ](https://www.g2.com/products/lightspeed-retail/pricing) ## Top-Rated Alternatives [ ![Square Point of Sale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Shopify POS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Clover](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clover") Clover 3.8/5(108) ](https://www.g2.com/products/clover/reviews) [ View All Alternatives ](https://www.g2.com/products/lightspeed-retail/competitors/alternatives) ## User Insights Average based on 294 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) DS Deborah S. Small-Business (50 or fewer emp.) 7/21/2020 "Griffin Jewelry Loves Lightspeed" 5/5 What do you like best about Lightspeed Retail? Lightspeed is an amazing POS system that has changed the way we do business. This icloud based software is easy to navigate when maintaining inventory, tracking sales, and reviewing work orders. As employees we were able to onboard our inventory in a timely manner with the support of Lightspeed customer service. Our customers enjoy the work order “ticket” we give them for jewelry repair as it has a picture of their jewelry. We have been completely satisfied with the high quality service, reliability of the software, & and using iPads with Lightspeed. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? The layaway feature could be improved in Lightspeed software. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Choose Lightspeed if you want a quality point of sale system! Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? We are currently not solving any problems with Lightspeed. The benefits of using Lighspeed are that it is easy to review sales, check the status of a work order, and communicate efficiently with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael A.") MA Michael A. Vice President Of Worldwide Sales Small-Business (50 or fewer emp.) 4/18/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Lightspeed POS review" 5/5 What do you like best about Lightspeed Retail? The evolution of Lightspeed (LS) has been a great success story. The leadership has the vision to "skate to where the puck will be" rather than try and beat everyone today on features. The product roadmap should provide owners / users the confidence they can run a profitable business by utilizing the tools today and continue to grow on the platform for tomorrow. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? The retail product combines point of sale and ecommerce syncing and deprecating inventory in both locations, across multiple store imputes. This is no small task. The downside of the product is the restriction of the web templates (at least this use to be the shortcoming). They have made great advancements here working to accommodate each vertical with specific templates to match the demand. If I had to criticize this would be the only area which is not enough to stop someone from onboarding with this platform. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Recommendation to others: My suggestion is to use an implementation partner Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Immediate access to real time inventory. Sync to Salesforce CRM to expand the marketing efforts and allow my call team to see what is happening in my retail locations. Tracking of revenue, and other KPIs are easy with the dashboard functionality. Onboarding of temp workers is easy since the software looks great and is quick to pick up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KC Kristen C. Small-Business (50 or fewer emp.) 3/30/2020 "Don't waste your tine or risk your company" 0/5 What do you like best about Lightspeed Retail? I like that it is cloud-based and relatively easy to use Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Very primitive inventory and PO handling, especially when ti comes to serial numbers. Secure holes right and left. Lightspeed support "accidentally" changed my password on Wednesday before black Friday and said nobody could fix until Monday. (I am the owner). This week we launched e-commerce and put social media posts all over creation about our new online store, and Lightspeed accidentally CLOSED our online store without any notification. IN THE MIDDLE OF CORONAVIRUS. They admitted it was inadvertent and they are now working to fix it, but this is HUGE. The company simply doesn't understand how their careless actions affect the livelihood of their customers. If you consider Lightspeed, consider ON SITE only - where they have no access to change your account without your knowledge or permission. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: If you do'n't use any serialized products, and you handle issues with inventory counts the same day as the counts, you may be fine. Just know that the security is low and user rights are not very granular. If you have products with serial numbers, keep looking for another solution. If you use their e-commerce, be aware that someone "accidentally" closed our store in the middle of coronavirus, when online is our only option. They cannot explain why. Work orders are also very primitive. They don't keep the history. They don't allow you to see which technician is working on a system. THey don't have "history" like products. DO NOT USE NON-INVENTORY PARTS at all!! Especially if you integrate with accounting software. The non-inventory parts have no history, and they sometimes acquite a COGS and sometimes not. You are not told this until you figure it out and show the Lightspeed support personnel. By the way, if a COGS is assigned to a non-inventory part, that amount is deducted from your inventory balance - even though it was not added to your inventory when you bought the item. (Not that you could follow the $ trail anyway - the PO history disappears for non-inventory parts). I advise to not use them under any circumstances. They changed my account logon on Wednesday prior to Black Friday and also could not explain why (I figured it out for them). But the managers who could verify that I was the owner had left for Thanksgiving and could not get me back in until Monday after. Today, in the middle of coronavirus when online is the only sales you can hope for, they "turned off" my store completely. I've been on a support call for 1:16 while writing this, and they don't know why someone turned off the store. Their employees simply don't understand how their careless actions affect real businesses. Their demo is great but the reality of using it is much different. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Benefits - it has a POS whereas the legacy accounting package the previous owner did not Problems - inventory management, security risks and breaches, careless actions or Lightspeed support peresonnel on our production site Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 11/30/2020 "Awesome Online Point of Sale System!" 4.5/5 What do you like best about Lightspeed Retail? Lightspeed has been a great system for our retail book/gift store. We did a lot of research on point of sale systems and it was (and still is) the best system we can find. Specifically, the software is easy to use, adaptable to most business models, and accessible anywhere. The inventory management feature continues to be superior. We are able to precisely track inventory at all times. The reporting menu is also extensive, which is super helpful. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? On ocassion the support times are lengthy and a few times our issues have taken a while to get resolved. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Needed an online point of sale system Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 7/13/2020 "Excellent POS for a bicycle shop" 5/5 What do you like best about Lightspeed Retail? Intuitive platform that is easy to use and teach new staff. All of the functions cover the needs of daily operations, as well as adding a powerful reporting program. Lightspeed integrates with other suppliers and software to increase it's capacity, and that's awesome! Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? I wish Lightspeed had a rental inventory manager to make bicycle rentals easier to run through the same system. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: If you need a POS system that is easy to use and you don't want to spend too much time with tasks like inventory and report generating, this is a fantastic option! Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Using Lightspeed has greatly increased our sustainability efforts by going paperless on many fronts. Being cloud based, we can quickly access information from anywhere, place orders from the field, check inventory, and communicate with customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie L.") ML Marie L. Propriétaire Small-Business (50 or fewer emp.) 11/15/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great product, awesome support." 4/5 What do you like best about Lightspeed Retail? - great stock management - very practical order form tool - complete management from order to receipt and sale - excellent technical service, highly responsive and efficient Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? - need support to use the product - a bit expensive considering that I can't use everything and/or that I would need to spend hours learning to do everything with LS. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: You have many options to use Lightspeed retail with customers. I chose to go with a minimalist style with an iPad and the scanner (Symbol, but I don't recommend the scanner, we've had problems with it since day one.) You also have the option to use a computer for sales, it works well, we've used it a couple of times. The iPad is just smaller and user-friendly. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Time saving, inventory management, internal theft monitoring, sales management. Review collected by and hosted on G2.com. Show More 3/12/2020 Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/1/2020 "Best POS System Around" 5/5 What do you like best about Lightspeed Retail? I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? I have nothing for this section. I have truly not experienced any dislikes. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? We did not have an easy to use reliable POS system before we installed LightSpeed Since implementing LightSpeed, we have no downtime, our staff understands and uses the system all day every day without having to call for help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![EMILY G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EMILY G.") EG EMILY G. MERCHANDISE MANAGER Small-Business (50 or fewer emp.) 2/21/2020 "LOVE IT!!!" 5/5 What do you like best about Lightspeed Retail? Easy to use, great customer service, ecom integration, cloud based Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? I don't have anything that I dislike yet Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: If you are looking for an easy to use cloud based POS then look no further than Lightspeed! When other companies ask me to switch they ask what system I use now, and when I say Lightspeed they say I'm using the BEST! Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Our ecom store was suffering on our previous web host. A couple of years ago Lightspeed offered a discount to our service if we switched our website, so we investigated...needless to say we did and our online business has more than tripled! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 4/15/2019 "They listen and take action" 5/5 What do you like best about Lightspeed Retail? This company cares what it’s customers think and take action to improve their tools. We have had numerous web chats and talks with some of their developers and it’s amazing to see they actually listen. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? one thing is the speed in which the app connects to a PayPal reader. We also wish there was more customization available. The biggest thing is an integration with zapier would be awesome. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Vend is a great choice for retailers that want flexibility when it comes to numerous aspects such as inventory control, reporting and POS. If you are migrating your company from an old POS to VEND it will be a small learning curve when it comes to administrative actions such as hardware but once setup it’s a breeze. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Inventory was a huge hurtle for us but VEND has helped us overcome that. Review collected by and hosted on G2.com. Show More 4/20/2020 Validated ReviewerSource: Organic ![Sean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean J.") SJ Sean J. Co-Owner Retail Small-Business (50 or fewer emp.) 9/26/2019 "Outstanding Experience - After Two Years! " 5/5 What do you like best about Lightspeed Retail? There are a bunch of areas where I think Lightspeed exceeds other systems. We especially appreciate inventory management and the integration with catalogs from distributors in our industry. Also, there technical support is excellent. Review collected by and hosted on G2.com. What do you dislike about Lightspeed Retail? Lightspeed only integrates with apps that pay them for their integrations. Review collected by and hosted on G2.com. Recommendations to others considering Lightspeed Retail: Lightspeed has functions you may not even consider when looking for a new POS. It will save more time than you know. We did a formal RFP process and compared Lightspeed to six other finalists. Lightspeed scored the highest during the process, and continues to impress us three years later. Review collected by and hosted on G2.com. What problems is Lightspeed Retail solving and how is that benefiting you? Lightspeed immediately saved us 20-30 per week with the stock inventory management system and ability to auto load new items from distributor or vendor catalogs. We have cut down on the time it takes to process returns to vendors. We can adjust pricing for sales easily - so sale or discount pricing expires. Special Orders are easy - and we receive notifications to contact customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Lightspeed Retail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lightspeed Retail ](https://www.g2.com/products/lightspeed-retail/discussions/new) GU Guest User • Last activity about 4 years ago What are the key features of a POS system? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) GU Guest User What is Lightspeed Retail used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lightspeed-retail-used-for) [ View all Discussions ](https://www.g2.com/products/lightspeed-retail/discuss) ## Pricing Options Pricing provided by Lightspeed Retail. ### Lean Starting at $69.00 ### Standard Starting at $119.00 ### Advanced Starting at $199.00 [ View More Pricing Information ](https://www.g2.com/products/lightspeed-retail/pricing) Lightspeed Retail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_275cd1e8b8a46c55fcabaea92c4786ee/square-point-of-sale.jpg "Product Avatar Image") Square Point of Sale 4.6/5(1,211) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-square-point-of-sale) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_909cbd977eb5a613e7cdaf08436ddf65/clover.png "Product Avatar Image") Clover 3.8/5(108) [ Compare Now ](https://www.g2.com/compare/clover-vs-lightspeed-retail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee2a0a4dbe312decf4c1e78b3a6f0b53/shopify-shopify-pos.jpg "Product Avatar Image") Shopify POS 4.4/5(368) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-shopify-shopify-pos) ##### ##### Lightspeed Retail Features POS Credit Card Payments Barcode Scanning Hardware Integration Marketing Loyalty Programs Email Marketing Administration Inventory Management Employee Management Reporting [ View More Features ](https://www.g2.com/products/lightspeed-retail/features) ##### Categories on G2 [Retail POS](https://www.g2.com/categories/retail-pos) ##### Explore More [What are the top endpoint security services that provide actionable intelligence about threat actors without generating alert fatigue?](https://www.g2.com/discussions/what-are-the-top-endpoint-security-services-that-provide-actionable-intelligence-about-threat-actors-without-generating-alert-fatigue%20)[Top-rated customer service automation app in software industry](https://www.g2.com/discussions/top-rated-customer-service-automation-app-in-the-software-industry)[Best cloud-based DXP options for service providers](https://www.g2.com/discussions/best-cloud-based-dxp-options-for-service-providers) [What is the easiest statistical analysis software for someone who is not a data scientist but needs to run meaningful analysis on business data without learning R or Python?](https://www.g2.com/discussions/what-is-the-easiest-statistical-analysis-software-for-someone-who-is-not-a-data-scientist-but-needs-to-run-meaningful-analysis-on-business-data-without-learning-r-or-python)[Top multi-country payroll service for tech companies](https://www.g2.com/discussions/what-is-the-top-multi-country-payroll-service-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/lightspeed-retail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)