# Lightspeed Retail Reviews **Vendor:** Lightspeed **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 4.0/5.0 **Total Reviews:** 294 ## About Lightspeed Retail Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. ## Lightspeed Retail Pros & Cons **What users like:** - Users appreciate the **top-tier customer support** offered by Lightspeed Retail, enhancing operational efficiency across industries. (2 reviews) - Users value the **quick and efficient performance** of Lightspeed Retail, enhancing their operational capabilities across industries. (2 reviews) - Users appreciate the **fast server and extensive features** of Lightspeed Retail, enhancing efficiency across various industries. (1 reviews) - Users value the **powerful inventory management** in Lightspeed Retail, streamlining tracking and automating essential processes. (1 reviews) - Users find the **efficient reporting** capabilities of Lightspeed Retail helpful for their retail and service needs. (1 reviews) - Speed (1 reviews) - Staff Professionalism (1 reviews) - Users appreciate the **powerful inventory management** of Lightspeed Retail, streamlining tracking and automation for diverse SKUs. (1 reviews) **What users dislike:** - Users criticize the **high fees** of Lightspeed Retail, noting that costs escalate with essential features and integrations. (3 reviews) - Users express frustration with **poor customer support** , highlighting difficulties in reaching account managers and slow response times. (3 reviews) - Users find Lightspeed Retail **expensive** , especially with added features, making it less appealing for small accounts. (2 reviews) - Users note the **high pricing and integration issues** with Lightspeed Retail, affecting overall value and usability. (1 reviews) - Users find the **limited features** of Lightspeed Retail inadequate, especially considering its higher pricing compared to other options. (1 reviews) ## Lightspeed Retail Reviews ### 1. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Lightspeed Retail?** Love how easy this is to use. Simple to train employees on. Most of my product is already integrated into the system. **What do you dislike about Lightspeed Retail?** Not all of the suppliers are hooked up to the online ordering which would make things a lot faster to upload. Has a few glitches sometimes. Would love to have a second screen that customers can view as they check out to show an itemized list of what they are buying. **Recommendations to others considering Lightspeed Retail:** Great to use for bike shop. Cayan by Genius is such a great addition to use for a credit card processing machine. **What problems is Lightspeed Retail solving and how is that benefiting you?** Trying to keep track of all items sold to customers and what repairs have been done to their bikes. It is simple to view these when customer brings bike back in. It helps me to see how many of what bikes I sell per year and forecast better what products to buy the next year. ### 2. Easy to use POS system **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel G. | Event Decor and Balloon Decor Professional, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Lightspeed Retail?** I really like that it so easy to set up and use. **What do you dislike about Lightspeed Retail?** no where to put the weight of the item - **What problems is Lightspeed Retail solving and how is that benefiting you?** monitioring sales that couldn't do before and see how much stock as well ### 3. Lightspeed is a common sense POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Lightspeed Retail?** I like that L/S is easy to use. After trail and error, it's functions make sense to me. I like the integration with the POS and Ecomm sites. **What do you dislike about Lightspeed Retail?** There's clunky issues that I have to spend time figuring out....but usually those issues are user error, not the software. **Recommendations to others considering Lightspeed Retail:** It's good a good program. Their tech support are educated and really really nice and patient! **What problems is Lightspeed Retail solving and how is that benefiting you?** Tracking inventory, tracking $$, managing ecomm . . . all are necessary functions to running a retail business. L/S does it very well. ### 4. Well-rounded platform with lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan F. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Lightspeed Retail?** We use the work order tracking the most and the way work orders are managed in the back office is great. Color-coded statuses, time tracking, quick quote emailing and converting to a sale. Everything just makes sense and works as expected. Customer service is easy to reach and helpful. **What do you dislike about Lightspeed Retail?** Main complaints are inventory management, especially as we use this with lightspeed ecommerce as well as the lack of an ability to create a customer portal for easy updating/communicating about work orders. **Recommendations to others considering Lightspeed Retail:** Not sure that I prefer the way Lightspeed Ecommerce and Retail work together better than a seperate ecommerce solution and lightspeed retail. **What problems is Lightspeed Retail solving and how is that benefiting you?** We have recently started offering payment terms to our clients and it was easy to incorporate that into our workflow with Lightspeed. Additionally, as our business has grown, it has kept pace with our needs. ### 5. We know what's going on now **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Owner, Furniture, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Lightspeed Retail?** We love the reporting features, especially when running weekly numbers or checking inventory performance. The printed receipts give us a clean, professional look **What do you dislike about Lightspeed Retail?** Selling sets is still a tad tedious in getting inventory adjusted unless you remember to "build" an assembly of individual items prior to completing the sale. **What problems is Lightspeed Retail solving and how is that benefiting you?** We went fr rom paper receipts to printed receipts - we look professional The Special order feature allows us to see what's on order and what sales we should be closing soon...that's much cleaner approach than our whiteboard approach. We can type faster and more ligibly than handwriting, so it's helping is look more professional. The reporting feature has cut down our weekly crunching numbers times drastically. ### 6. Effective and accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Gakwaya Jr E. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Lightspeed Retail?** Vend is a real time solution that offers a clear,effective & accurate selling. it has not been so long that i use Vend but so far so good. i highly commend this software for similar business that deal with retail selling. **What do you dislike about Lightspeed Retail?** it is has limited space or can not be operated in different outlets **Recommendations to others considering Lightspeed Retail:** I highly commend Vend as it is accurate when it comes to retail selling. **What problems is Lightspeed Retail solving and how is that benefiting you?** Accuracy Book keeping Increased Sales ### 7. Vend POS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Anji B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Lightspeed Retail?** Ease of use! Searching is made so easy!! **What do you dislike about Lightspeed Retail?** Not a full accounting program, like Quickbooks. **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory control is finally under control. Printing labels with or without SKU's or pricing is really helpful. ### 8. Light POS system - Average experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Lightspeed Retail?** Lightspeed POS is very easy to set up and one can quickly get started. The out of the box, vanilla feature setup is robust enough to allow you to get started with minimum effort. The Lightspeed POS team has done a fantastic job in having some pre-defined rulesets in place to allow the end user to begin using the POS as long as industry level best practices are being used. **What do you dislike about Lightspeed Retail?** Lightspeed POS isn't the easiest system to integrate with other applications in your technology landscape. In an omnichannel retail landscape what's important is the ability to integrate with scanners, UPC machines, e-commerce systems and other new hardware integrations - overall this is the biggest challenge with lightspeed POS as compared to some of the other players in the market. Takes a decent amount of development effort and help before the POS is available and good to be used with some custom integrations **Recommendations to others considering Lightspeed Retail:** Work with Lightspeed POS to get a demo. It will also help to work with the vendor to better understand certain scenarios that are important to your business like promotions, returns, ease of making changes and updates to the setups before you make a decision on Lightspeed POS. You should also try to compare this POS system with other POS out there like Oracle XPOS, SAP Retail Pro, Square POS etc. **What problems is Lightspeed Retail solving and how is that benefiting you?** Trying to set up a POS system for a client, we were able to easily set it up at a low cost in a timely manner ### 9. Made the right switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Lightspeed Retail?** I especially love the convenience factor of being able to call at any time and speak to a customer service representative. We did not have the best service with our last POS company. **What do you dislike about Lightspeed Retail?** I didn't like that within the POS mode, you weren't able to create a "new item." This has however been updated within one of the last updates. **Recommendations to others considering Lightspeed Retail:** It will rock your world. **What problems is Lightspeed Retail solving and how is that benefiting you?** We are still trying to get up and running with the ECom side of Lightspeed, but I can already see the benefits of having the all in one function of the in-store retail and ECom syncing instantly. I can't wait until I get our ECom working! ### 10. Best POS ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard J. | VP Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Lightspeed Retail?** Easy to use and manage, Excellent array of tools to manage the day to day tasks of a store, Incredible customer service. **What do you dislike about Lightspeed Retail?** Full page invoice creation needed for clients who need more than a sales coupon, Reports would benefit user's customization. **Recommendations to others considering Lightspeed Retail:** Just get it! **What problems is Lightspeed Retail solving and how is that benefiting you?** Easy to manage inventory count: we were four scanning the store /backstore and Lightspeed was putting everything into place automatically. The whole inventory was easily done in a day without problem! ### 11. Easy to use and good sales tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about Lightspeed Retail?** I like that I can keep track of my sales and see how they compare hour by hour and day by day even when im not in my shop I can log on and monitor from home also while keeping track of inventory and sales trends **What do you dislike about Lightspeed Retail?** Sometimes the system is a bit slow to update on the live tracking. Some of the menus aren't very descriptive and I find myself looking at the wrong report **Recommendations to others considering Lightspeed Retail:** Definitely makes business flow easier **What problems is Lightspeed Retail solving and how is that benefiting you?** I'm keeping a much better inventory count and easier to track my orders rather than a written system that requires excellent communication which sometimes isn't happening. ### 12. Best Retail Solution for Small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Ernie B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Lightspeed Retail?** The thing I like the most is it brings to the small retailer a solution that is scalable and very flexible in its design. **What do you dislike about Lightspeed Retail?** Support has only one tier of support agents, we feel that there should always be a next level or possible a second level of support. (example an intergrations staff with retail experience) **Recommendations to others considering Lightspeed Retail:** PLEASE do your homework since there are many solutions available check as many out as you can. its a very important decision. **What problems is Lightspeed Retail solving and how is that benefiting you?** stream lining our whole operation gaining operational control over our products and vendor catalogs which are now all online stored in the cloud via lightspeed. ### 13. Great value for money, backed by excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard E. | Group Chief Executive Officer, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Lightspeed Retail?** We have been using Lightspeed eCom for just over a month now. Aside from an initial issue with the configuration of our account, we have been extremely pleased with both the robustness of the platform and the customer service. We migrated from BigCommerce where the customer support was non-existent, the technology consistently full of bugs and where they focus more of their time on their marketing puffery, than actually providing a product that delivers for customers. Some of the pro's with Lightspeed include: - Feature rich platform that does not require handfuls of apps to get basic functionality (like Shopify does). - Blisteringly fast page load times that puts our site in the top 30% of sites for load times. - Extensive selection of quality themes with functionality like customer accounts, and support tickets, quotes and marketing. - Highly customizable with a back office that is well organized to locate and work with areas you need. - Customer service, customer service, customer service! With Shopify the wait times are extended unless you are a Shopify Plus customer. With BigCommerce, you're lucky if they can resolve an issue on the first contact and oftentimes you will wait weeks for a reply, but with Lightspeed, every single interaction I have had with their support team for technical concerns has been resolved on the first call and some of these issues have been complex. **What do you dislike about Lightspeed Retail?** Keep in mind that if you are looking to use Lightspeed ecom and POS, DO NOT build out your ecom store until a new account has been provisioned as they need to link ecom and POS via a new account, not your trial. This was a mistake that we made! **Recommendations to others considering Lightspeed Retail:** Make sure if you are using ecom with POS that you wait to speak with a sales rep to provide you with a new account. We did not and kinda screwed ourselves in the process as POS cannot be connected to a standalone ecom store at this time. **What problems is Lightspeed Retail solving and how is that benefiting you?** Our biggest concern was latency with page loads with competitor platforms. Lightspeed knocks it out of the park with superfast page load time. Also, the number of apps that we need to install in negligible. We used to use BigCommerce and Shopify where we had to install a ton of apps to make things work. The back office of Lightspeed is extremely functional, we have cut our administration time in half. ### 14. Vend is a nice out of the box retail management system **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon1 W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Lightspeed Retail?** It's an all in one solution that manages our sales, inventory, and payment processing. **What do you dislike about Lightspeed Retail?** Tasks do not always go back to the start screen when you complete them so you either need to hit back or start over. I also wish I could have a second warehouse to put RMAs, MRB, etc but they charge for this. **Recommendations to others considering Lightspeed Retail:** It's a great product. We use it with Paypal Here and it integrates fully with it. **What problems is Lightspeed Retail solving and how is that benefiting you?** It manages our retail sales, inventory, and payment processing. It allows us to have multiple sales people and track them individually. ### 15. Simple, effective, easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Lightspeed Retail?** The best thing I like about Vend is how easy it is to use and how little training is required to be able to use the system when serving at the shop I volunteer at for fundraising purposes. It makes fundraising so much more enjoyable, rewarding and profitable. **What do you dislike about Lightspeed Retail?** There is nothing I really dislike about Vend. **What problems is Lightspeed Retail solving and how is that benefiting you?** I use it at a shop where I volunteer to help fund-raise for a local private school and it makes fundraising simple, easy and fun to do ### 16. Excellent for Brick and Mortar with Easy eCommerce Options **Rating:** 4.5/5.0 stars **Reviewed by:** Aron S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Lightspeed Retail?** Easy to put all products online, matrices are great for creating products and listing them together for reporting and online. **What do you dislike about Lightspeed Retail?** Subscription based pricing with no guarantee of secured pricing over a term. **Recommendations to others considering Lightspeed Retail:** There are still elements that are works in progress, but it's the best system I've found for our needs and keeps us current in the digital age. **What problems is Lightspeed Retail solving and how is that benefiting you?** We can use the platform with Locally.com, put all of our products in store on our eCommerce and utilize Lightspeed's SEO to get our products in front of prospective clients. ### 17. Lightspeed rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Lightspeed Retail?** Lightspeed has been a fantastic tool to help us get more organized, profitable, and efficient. Our inventory is more accurate and easier to count, workload scheduling is an absolute dream, ordering is simple and intuitive.... I could go on. We're very glad to have made the transition to Lightspeed! **What do you dislike about Lightspeed Retail?** We would like to see total service hours on the work schedule. **What problems is Lightspeed Retail solving and how is that benefiting you?** We are more organized, efficient, and profitable because of this product. ### 18. Lightspeed POS **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Creative Writer/Administrative Assistant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Lightspeed Retail?** It's probably the most intuitive POS I've used. Very simple and easy with plenty of support articles. Support is also easy to get in contact with and they have always been patient and helpful. **What do you dislike about Lightspeed Retail?** No real complaints, but some aspects of adjusting inventory levels can be a little confusing. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed made it easy for me to set up a POS and process purchases quickly and simply. It allows to me keep careful track of things like sales and inventory. ### 19. If you like contracts and paying for extras this is for you. **Rating:** 0.0/5.0 stars **Reviewed by:** Michael M. | Owner, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Lightspeed Retail?** In the beginning when they were merchant os they listened and updated stuff. Now they don’t. **What do you dislike about Lightspeed Retail?** Set me up for a yearly contract which actually happened to be a 4 year contract. Look there are better services out now that work better and cost less don’t require 4 year contracts for the best price. Plus you’ll love it when there support says I can’t wait on the phone with you because we have a high waiting que... well wonder why they have a high que sign the contract an you’ll know for the next four years. **Recommendations to others considering Lightspeed Retail:** Don’t do it... **What problems is Lightspeed Retail solving and how is that benefiting you?** Do not use this company. Just do some research. ### 20. LS CUSTOMER SERVICE SAYS "THERE IS NO FIX" Do NOT waste your time or money on Lightspeed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Lightspeed Retail?** Honestly, I have nothing positive to say about LS. **What do you dislike about Lightspeed Retail?** We've been using LS since 2012. It has been extremely unreliable and finicky. With our 3rd location we were recommended by LS to go with i-pads and use the LS App and that this would be a solution to the inconsistency we have with the product. The App is awful, we've been using for 18 months now, it has been nothing but constant issues of not staying connected to terminals, printers, switching to other store locations, switching employees to other locations during transactions, will not stay connected. It is NOT an issue with our internet connection. The App is literally not functioning and we are having to pull a laptop from our BOH and patch our sales between the i-pad and the lap top. We've been told by LS that they know it is a problem with their APP and as of right now, they do not know how to fix the problem. We have made a significant investment in equipment purchased solely for using the LS App, and it is now useless and another equipment investment will be required to switch over to using LS through a browser, new laptops, scanners, printers, etc. **Recommendations to others considering Lightspeed Retail:** Do not go there if you are looking for good customer service support that offers real solutions to problems with their system. I could show you email after email after email of notifications we've received of having problems. It is completely unreliable. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed is creating problems and hindering our ability as a business to provide a quick customer friendly experience during transactions. It is a nightmare! Our problem now is the investment we've made. ### 21. Vend in Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Bill D. | Customer Service Manager, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Lightspeed Retail?** I like the Vend help section best. They have a genuine interest in the helping solve any problem. **What do you dislike about Lightspeed Retail?** Vend is limited. Number dont alway add up. Not having the ability to cost freight into COGS automatically is frustrating. We do that manually, spreading the cost across items. **What problems is Lightspeed Retail solving and how is that benefiting you?** It is a great POS experience and stock control is quite good. The gift card function is great. ### 22. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Lightspeed Retail?** The integration with their ecomm site puts everything is one application. All the inventory is available for both in store and online, no need to manage two separate programs. Lots of reports for business analyzation and good customer service. **What do you dislike about Lightspeed Retail?** There are so many reports and trying to learn all the ins and outs requires time, which is not in abundance when you are running a 7 day a week business. It would be great if there were training webinars available, becauser some people, me, learn by doing, not by reading. **Recommendations to others considering Lightspeed Retail:** Get all your question ready for discussion **What problems is Lightspeed Retail solving and how is that benefiting you?** Integration brick and mortar with ecomm all in one place - Awesome. ### 23. Great POS System **Rating:** 4.0/5.0 stars **Reviewed by:** Megan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lightspeed Retail?** I love that I can access Vend from any computer. It makes my life so easy since I’m not always in my store. **What do you dislike about Lightspeed Retail?** I dislike that when I sell something as miscellaneous, I can’t see the sales history of this product type. **What problems is Lightspeed Retail solving and how is that benefiting you?** I’m making better choices when reordering. I also love that I can track the store credit for customers. ### 24. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmin A. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Lightspeed Retail?** Inventory control, can be used on any device, simple **What do you dislike about Lightspeed Retail?** Transactions take longer than other places. **Recommendations to others considering Lightspeed Retail:** Great product **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory control ### 25. Web based system **Rating:** 5.0/5.0 stars **Reviewed by:** Cory B. | Company Owner, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2018 **What do you like best about Lightspeed Retail?** Being web based helps us provide better service to our customers **What do you dislike about Lightspeed Retail?** Centralized ordering isn't as efficient as we would like it to be. **Recommendations to others considering Lightspeed Retail:** Our only issue is doing centralized ordering being that we have 4 locations. **What problems is Lightspeed Retail solving and how is that benefiting you?** We were not able to look at customer sales over our 4 locations on our old system. By being able to do this now we can provide better service to our customers. ### 26. Love this prohram **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe W. | Miss, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2019 **What do you like best about Lightspeed Retail?** It’s super easy to use and organized very well. I love that it easily shows you all needed reports and statistics. **What do you dislike about Lightspeed Retail?** I can not think of anything that I don’t like **What problems is Lightspeed Retail solving and how is that benefiting you?** It is solving having a separate program for customer data and rewards. These are the benefits ### 27. AMAZING!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bret B. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Lightspeed Retail?** It is very easy to learn this system even on your own! And if you do need help they are always there to help instantly! **What do you dislike about Lightspeed Retail?** There is nothing that i do not like about this program! **Recommendations to others considering Lightspeed Retail:** DO IT **What problems is Lightspeed Retail solving and how is that benefiting you?** We are speeding up the checkout process and the back end processes as well! It will just overall improve our business and how it functions. ### 28. Works Great for our Retail situation **Rating:** 4.0/5.0 stars **Reviewed by:** Valarie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Lightspeed Retail?** So far, everything is easy and makes sense. I researched many different systems, this one came up the winner! **What do you dislike about Lightspeed Retail?** So far......Nothing to dislike. The customer service has been very timely. Either by phone or email they are available. **Recommendations to others considering Lightspeed Retail:** Watch the You Tube tutorials! All the others were just too cumbersome. This one makes sense. **What problems is Lightspeed Retail solving and how is that benefiting you?** We had no real inventory system. So far this has adapted well to our kind of inventory. We grow and sell shade and ornamental flowering trees.....not your average inventory, but the system is working well for us. ### 29. Top tier software to help your business **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Director of Sales & Distribution, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Lightspeed Retail?** Consistency – the main thing I appreciate about LightSpeed is that it is consistent. No surprises, things just work and they work all of the time. **What do you dislike about Lightspeed Retail?** Negative on hands are not allowed. Gift cards are not integrated between LightSpeed Retail and LightSpeed eCom. **Recommendations to others considering Lightspeed Retail:** Try it! **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory management in a clear, reliable and consistent manner. ### 30. Lightspeed changed our business... **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2018 **What do you like best about Lightspeed Retail?** We have used Lightspeed for 3 years now, not only has it improved the efficiency of our business, thorough use of set levels of inventory and reorder reports, the interface is simple and easily understood by employees and managers. Set roles/interface needs by position ensure complete control over who sees what. Overall the easiest and best POS system we have used in over 10 years. **What do you dislike about Lightspeed Retail?** The lack of negative inventory, but they are working on that. **What problems is Lightspeed Retail solving and how is that benefiting you?** One system integration. ### 31. Great customer service, straightforward interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Lightspeed Retail?** The interface is very straightforward, making it fairly easy to use once you do some exploring. **What do you dislike about Lightspeed Retail?** I wish that you could sort a list of items in your inventory by more than just alphabetical order of the item description. It would be nice to be able to sort by price, category and vendor/brand as well. **What problems is Lightspeed Retail solving and how is that benefiting you?** Tracking consignment sales and paying out consignees at the end of the month using tags. I love that I can log-in from anywhere if I have my laptop. ### 32. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Charles V. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Lightspeed Retail?** Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend! **What do you dislike about Lightspeed Retail?** Very happy so far and have no issues to speak of **What problems is Lightspeed Retail solving and how is that benefiting you?** Ease of use and platform/accounting integration ### 33. Happy with Lightspeed :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Lightspeed Retail?** The support and training is great. I like how they are constantly improving the features. **What do you dislike about Lightspeed Retail?** Paying extra for analytics, Quickbooks integration. **Recommendations to others considering Lightspeed Retail:** Great support, easy to use. Lots of new features make it easier like, integrated card processing, loyalty. **What problems is Lightspeed Retail solving and how is that benefiting you?** Able to run ecommerce and POS on the same system is great! I am able to tag products and sell on social media. ### 34. excellent system, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lightspeed Retail?** easy to use, easy to navigate, easy to process all transactions and emailing receipts is awesome, save a lot of paper. **What do you dislike about Lightspeed Retail?** Nothing about this system I dislike. It is very easy to use and easy to naviagate and the transition was easy. **Recommendations to others considering Lightspeed Retail:** Use it, easy, fun and easy to train on **What problems is Lightspeed Retail solving and how is that benefiting you?** emailing receipts, looking up past transactions, following the trends in sales and tracking sales numbers. tracking inventory is very easy as well. ### 35. Lightspeed POS **Rating:** 4.5/5.0 stars **Reviewed by:** TJ C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Lightspeed Retail?** Retail and eCommerce share one inventory. **What do you dislike about Lightspeed Retail?** The platform could use more Themes/Templates. **What problems is Lightspeed Retail solving and how is that benefiting you?** Time management. ### 36. Excellent service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Rocky R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2018 **What do you like best about Lightspeed Retail?** Excellelent customer service and support! Simple platform makes it easy to use and train new staff. Highest quality equipment at the best pricing I could find. **What do you dislike about Lightspeed Retail?** Nothing. It is an great product and never had a disappointment **What problems is Lightspeed Retail solving and how is that benefiting you?** Organization of staff hours, inventory and profit tracking. Faster and easier transactions ### 37. Exactly what we need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lightspeed Retail?** I like the layout of the system, easy to train new staff, Vend help is always useful **What do you dislike about Lightspeed Retail?** Some features need updating, a few things we can't do. **Recommendations to others considering Lightspeed Retail:** Definately give it a try! It's worth it! It has all the basics covered and easy to use/manage. **What problems is Lightspeed Retail solving and how is that benefiting you?** We can run reports and look at data from previous years to help us with staffing levels, food production etc. ### 38. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Lightspeed Retail?** LightSpeed is an efficient program overall. **What do you dislike about Lightspeed Retail?** There are times that LightSpeed can lag. **What problems is Lightspeed Retail solving and how is that benefiting you?** Speedy way to ring up customers. ### 39. VENQ THE BEST IN POS BUSINESS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lightspeed Retail?** THE REPORTING FEATURE IS EXCELLENT. YOU CAN ANALYSE YOUR BUSINESS BASED ON THE DATA WITH THOSE REPORTS. THIS POS SYSTEM IS USER FRIENDLY AND YOU CAN ADMINISTER MULTIPLE LOCATIONS FROM A CENTRALIZED LOCATION. **What do you dislike about Lightspeed Retail?** SINCE I STARTED USING I HAVE NOT CAME ACROSS ANY THING NOTICEABLE. **Recommendations to others considering Lightspeed Retail:** BEST REPORTING, FRIENDLY AND FLEXIBLE **What problems is Lightspeed Retail solving and how is that benefiting you?** THE REPORTING FEATURES ALLOW YOU TO MAKE CRUCIAL DECISIONS ON Y OUR BUSINESS IN A TIMELY FASHION. WHETHER IT IS RELATED TO CASH FLOW, DATA ANALYSIS GIVES AN OPPORTUNITY TO CONTROL YOUR INVENTORY AND ALLOWS YOU TO PURCHASE SUPPLIES AHEAD OF TIME OR JUST IN TIME. ### 40. value for money for our business size **Rating:** 5.0/5.0 stars **Reviewed by:** Phil O. | Group Manager Digital and Transformation Office, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Lightspeed Retail?** The product is easy to use and integrates well with the Xero accounting solution. The recommended hardware worked as specified and has been reliable. **What do you dislike about Lightspeed Retail?** Reporting not flexible enough. Support does not try to understand specific problem but provides a generic solution. **What problems is Lightspeed Retail solving and how is that benefiting you?** This solution minimises the administration requirements of running our single store business. ### 41. Fairly easy to use, but has some glitches. **Rating:** 4.5/5.0 stars **Reviewed by:** Stacie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Lightspeed Retail?** There are so many different ways to search for information, that if you know how to search for what you're looking for, it's easy to jump right to it without having to filter through a ton of unnecessary information. I also like how quotes, orders, and invoices are linked and show who created them. It makes it easy to know what employee to track down if we have a question on the paperwork. I like how accessible information about Lightspeed is online. If I have a question about how to do something in Lightspeed, such as create a certain type of report, I can usually find the information extremely quickly just by googling it. **What do you dislike about Lightspeed Retail?** It seems like every time there is an update, something that previously worked no longer does. For example, after about every other update, it takes manually entered credit card payments just fine. The other every other time, it will crash the program every time you manually enter a card payment, so you have to force quit and reopen it. Batch printing statements also only works sporadically. Sometimes, even if we tell it to batch print, we have to manually hit the print button for each of our close to 60 statements. **Recommendations to others considering Lightspeed Retail:** Learn the tools in the tabs like how to create reports or export information. They save a lot of time! (The only reason why I'm putting pricing as "n/a" is because I'm not the one who buys it, so I'm not sure what the pricing is or how it compares with other programs.) **What problems is Lightspeed Retail solving and how is that benefiting you?** The Accounts Receivable window is easy to view and organize, which helps us keep track of outstanding invoices and know who needs contacted so we can collect. Because we use it on the computers at the counter, as well as in the office, it makes it a nice, centralized program that everyone with access to the computers knows how to use. ### 42. Lightspeed is a great POS system and the support team is really helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Mona M. | General Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Lightspeed Retail?** Fast Easy to use Many features Great help service **What do you dislike about Lightspeed Retail?** Payment is upfront they dont have a payment plan. **What problems is Lightspeed Retail solving and how is that benefiting you?** I use ut to keep track of my emplyee sales and hours worked. I track inventory and customes as well. ### 43. User friendly for retail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Lightspeed Retail?** Has a a lot of different options to run a retails store **What do you dislike about Lightspeed Retail?** Accessing your internet website is difficult or confusing at times **What problems is Lightspeed Retail solving and how is that benefiting you?** Helps the team stay involved and informed ### 44. Lightspped retail review **Rating:** 4.0/5.0 stars **Reviewed by:** Adrianna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Lightspeed Retail?** I love the easibility and how straightforward the operating system is. **What do you dislike about Lightspeed Retail?** I dislike the amount of issues at times that we have during busy seasons and inability to fix in a timely manner.i love the easibility of the program and how straight forward the operating system is! **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory mostly, in addition to sales growth and monthly trends and customer accounts. ### 45. Very happy! **Rating:** 3.5/5.0 stars **Reviewed by:** Dan G. | Community Outreach Coordinator, Makerspace Facilitator, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Lightspeed Retail?** Customizable report generation Integration with our major distributors Streamlined POS **What do you dislike about Lightspeed Retail?** Doesn't integrate purchase orders with our main distributor Limited support documents **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory managment, employee tracking, point of sale transactions. Great all in one package! ### 46. Quality System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Lightspeed Retail?** It has all the unique systems you could possibly need for processing sales and inventory **What do you dislike about Lightspeed Retail?** There's not many cons it appears overwhelming at first **What problems is Lightspeed Retail solving and how is that benefiting you?** Managing multiple items but with variations have made it way easier to create items ### 47. Very satisfying experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2018 **What do you like best about Lightspeed Retail?** Very easy to use, programming the keys is very simple, the choice of colors makes the interface more attractive for users. Excellent responsiveness of technical support to any question. **What do you dislike about Lightspeed Retail?** We would have liked to have more in-depth on-site training with a technician, for the human aspect that we appreciate and that makes us feel safe when we start with new software. **What problems is Lightspeed Retail solving and how is that benefiting you?** Efficient use unlike our old system. We have saved time and gained clients in making quick sales thanks to the user-friendly system. ### 48. Light Speed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Lightspeed Retail?** Light Speed is a great retail platform allowing ease of use and quick checkouts. **What do you dislike about Lightspeed Retail?** Some features can be confusing -- special orders, layaways, etc. Their website product management system needs to be easier. Managing with excel sheets works, but there could be a better design to make it more user friendly. **Recommendations to others considering Lightspeed Retail:** We are glad we made this choice. Using Light Speed has allowed us to grow without getting bogged down in paperwork. **What problems is Lightspeed Retail solving and how is that benefiting you?** Quick Checkouts and good reporting ### 49. Bad Customer Service during onboarding process **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Lightspeed Retail?** I purchased it because of catalog import features. Also the reporting and many custom pricing options available. **What do you dislike about Lightspeed Retail?** Customer support/success team wont talk or book time as per my timing. They do not even let me talk on first on-boarding call and muted me during entire session. wont entertain my request of having a longer then 1 hr session to setup 2 terminal i purchased. I know 1 hour is not enough and even if they have two consecutive time slot available wont let me book 2 session in a day. Escalated manager, but same robotic answer. Its been 3 weeks and we have no call setup yet. They have no empathy towards customers and their need, they think follow our protocol and timing or buzz off **Recommendations to others considering Lightspeed Retail:** GEt a 60day cancellation period **What problems is Lightspeed Retail solving and how is that benefiting you?** Retail gift store ### 50. Great POS and Ecomm system! **Rating:** 4.0/5.0 stars **Reviewed by:** Dan S. | President, Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Lightspeed Retail?** Super simple to set up and use. Work from anywhere. **What do you dislike about Lightspeed Retail?** Sometimes slow during peak-demand internet times. **Recommendations to others considering Lightspeed Retail:** Very affordable and easy to use. Well worth the money! **What problems is Lightspeed Retail solving and how is that benefiting you?** Helps us work more efficiently. ## Lightspeed Retail Discussions - [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) - 1 comment - [What does the company Lightspeed do?](https://www.g2.com/discussions/what-does-the-company-lightspeed-do) - 5 comments - [View Lightspeed Retail pricing details and edition comparison](https://www.g2.com/products/lightspeed-retail/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-12+16%3A57%3A09+-0500&secure%5Bsession_id%5D=9cc5e4de-53bf-4dcf-a4a9-27fd493a8df7&secure%5Btoken%5D=c2647ae0be38f61612a7af4cd681550cecc5db9a76e109d85358bad0895fc730&format=llm_user) ## Lightspeed Retail Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Lightspeed Retail Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Clover](https://www.g2.com/products/clover/reviews) - 3.8/5.0 (106 reviews)