AP

Ariane P.

Assistante

Small-Business (50 or fewer emp.)

3/7/2019

"Excellent customer service"

5/5

What do you like best about Lightspeed Restaurant?

The software is very easy to use. And the customer service is very efficient. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

We had difficulty adapting the platform for a Spa, but over time we found the right adjustments. Review collected by and hosted on G2.com.

AR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

12/12/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Troubleshooting Manual CC Transactions"

5/5

What do you like best about Lightspeed Restaurant?

It is very user friendly. Compared to other Point of Sale operating systems, this one can do things others can't. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Need to learn more about all the features that it has to offer. I was given a limited amount of time before we had to go live with the product. Still learning through trial and error. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Restaurant:

This is the way of the future. Get on board if you want your restaurant and your employees to succeed. Review collected by and hosted on G2.com.

What problems is Lightspeed Restaurant solving and how is that benefiting you?

Setting the categories for Beverage sales and Food sales, had trouble getting report numbers to match up with actual sales. The back end use for Lightspeed has been great as a manager. Getting my reports for Labor and Sales has never been easier. Review collected by and hosted on G2.com.

UR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

10/2/2018

"We use Lightspeed at our restaurant, and it's a great way to take control of the floor."

4.5/5

What do you like best about Lightspeed Restaurant?

As a hostess at a restaurant, this is a great way for me to take control of the floor. It allows me to see which tables have been sat, which tables have checked out, which tables are open for seating, etc. My job is all about communication with the servers and about the flow of the restaurant. Lightspeed is a great tool to eliminate any confusion and make sure everything runs smoothly. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

So far, I haven't run into any issues with the program (however, as a host, I haven't necessarily used all aspects of the program either). Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Restaurant:

Definitely a great tool for any restaurant, but especially so for busy restaurants with long wait times. Review collected by and hosted on G2.com.

What problems is Lightspeed Restaurant solving and how is that benefiting you?

We are able to solve many instances of miscommunication, as the program is constantly updated as to which tables are available and unavailable, checked out or need service, and more. We no longer run into the embarrassment of taking a group to a table that has already been seated. Review collected by and hosted on G2.com.

TV

Trey V.

Owner

Small-Business (50 or fewer emp.)

12/19/2018

"Enjoyed the switch to Lightspeed"

4/5

What do you like best about Lightspeed Restaurant?

ease of use for employees and support provided. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

all the add on costs for extra reports and a rewards program Review collected by and hosted on G2.com.

DR

David R.

Owner

Small-Business (50 or fewer emp.)

11/2/2018

"Amazing team!"

4.5/5

What do you like best about Lightspeed Restaurant?

Seems like every employee is on the same page : great service with a friendly touch! Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Just an idea : maybe there could be a person designated to visit each new customer, let`s say one week after opening, just to make sure the customer understands everything this software has to offer. I`m sure they would show many little tricks and bring them to the next level. Review collected by and hosted on G2.com.

JS

Jimmy S.

Boss

Small-Business (50 or fewer emp.)

1/23/2019

"A.M.A.Z.I.N.G"

5/5

What do you like best about Lightspeed Restaurant?

The software is easy to use.

24/7 service support!

The installation was really fast and easy

Good quality! Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Nothing. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/21/2018

"Lightspeed is the future of Restaurant POS"

4.5/5

What do you like best about Lightspeed Restaurant?

Ease of use with a simple and intuitive user interface

Amazing customer support that offers timely responses to all queries and issues. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Can be a bit laggy if you have an unstable internet connection

Requires a constant internet connection. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Restaurant:

Lightspeed is easy to implement and understand for your staff. One of the great features is the ability to manage everything online with advanced reporting of sales. Review collected by and hosted on G2.com.

What problems is Lightspeed Restaurant solving and how is that benefiting you?

Adoption, easy access to sales data from anywhere.

Can be used on tablets and mobile devices which allows for waiters to bring the device with them to a table. Review collected by and hosted on G2.com.

MM

Marley M.

Shift Lead

Internet

Small-Business (50 or fewer emp.)

8/16/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Software! "

4.5/5

What do you like best about Lightspeed Restaurant?

Light speed is an easy to use software that works great for the place I’m employed at. It’s fast and very cooperative. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

At times, light speed can crash and it causes us to restart the program, but this happens rarely. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/18/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"LightSpeed Restaurant"

3.5/5

What do you like best about Lightspeed Restaurant?

One of Lightspeed Restaurants many stand out features is the comprehensive back office suite.

It is also easy to use and set up.

Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

A downside of Lightspeed Restaurant is that it is reliant on an external hardware device in the event of an internet outage. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Restaurant:

I would recommend looking into the various integrations that are available for the solution.

There are fantastic inventory management solutions like Market Man the Lightspeed integrate with available.

There are also PMS, online ordering, loyalty, time and attendance and many other types of integrations available. Review collected by and hosted on G2.com.

What problems is Lightspeed Restaurant solving and how is that benefiting you?

Lightspeed restaurant is providing a clean easy to use iPad POS solution for businesses. By using the solution businesses are able to get more insight into their performance. Review collected by and hosted on G2.com.

AS

Verified User in Sports

Small-Business (50 or fewer emp.)

12/12/2017

"An easy to use Restaurant POS"

4.5/5

What do you like best about Lightspeed Restaurant?

I like the ease of use. I can quickly change items, pricing, floor layout, pos layout on the backend. The system is very user friendly to use and modify. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

There are a couple features that are a bit hidden behind a long press. Like the when you are trying to pull up past orders/receipts. You just have to know to long press on the table you are want to look up the previous tickets. Also we include tax in a lot of our pricing to make the prices even for the customer. However, some amounts come out as .01 or .99 and there is no way to round these up or down. So a fix for that would be terrific. I don't like that you can't manually take a credit card...we get some credit cards that the stripe won't read and we are unable to accept credit card payment from that customer. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Restaurant:

I think it is a great software for the restaurant business. I'd make sure you get it setup properly and the way you want it so you can hit the ground running. What is nice is that the iPad it runs on can be deployed it very convenient places very easily. Review collected by and hosted on G2.com.

What problems is Lightspeed Restaurant solving and how is that benefiting you?

We are solving a way to keep track of our Food and beverage sales. The benefit being that it is easy to track which categories are selling the best and areas of where we can improve. I like the ease of use because its all about speed in the restaurant environment. Review collected by and hosted on G2.com.