User friendly for my staff of nearly 100. Easy to navigate, always coming up with updates and advancing/growing software. great customer support Review collected by and hosted on G2.com.

It was a bit glitchy when we first got the software, but support was on top of it and was constantly coming out with bug fixes and updates. Review collected by and hosted on G2.com.

Lightspeed is so easy to use especially in a restaurant setting. Review collected by and hosted on G2.com.

I dislike not having more ease in splitting bills and transferring seats. Review collected by and hosted on G2.com.

Really easy to use and great support from the team if there is anything that doesn't work. Review collected by and hosted on G2.com.

There are some bugs from time to time, but most of the time, the support is really quick to fix it. Review collected by and hosted on G2.com.

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket). Review collected by and hosted on G2.com.

There are still a handful of features we'd love to see, like more detailed Labor Reports that can indicate overtime without us manually calculating it or exporting to a supported third party service. However, I'm hopeful these features will be added since the app is seeing consistent updates. Review collected by and hosted on G2.com.

Ease of use

Excellent customer service response time

Multiple restaurant interfaces to help distinguish clients Review collected by and hosted on G2.com.

Reporting, but is being worked on by the Lightspeed team Review collected by and hosted on G2.com.

Ease of set up and Use Portability Inventory Management Interface Customer Support times/response Credit Account Management Individual log-ins for staff for performance tracking Excellent Reporting Review collected by and hosted on G2.com.

Receipt Customization would be nice Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise. Review collected by and hosted on G2.com.

Ease of use for my team members

Easy to set up and install

Great 24/7 Support

Connects to other systems in our business Review collected by and hosted on G2.com.

Only works with Ipad, Would be great if it also worked on android Review collected by and hosted on G2.com.

Cloud based means I am able to log in while away from the restaurant to help staff having any problems. Review collected by and hosted on G2.com.

inability to use the app without an internet connection, we had issues with gift cards early on but the app has since added a gift card feature that we have yet to change over to. Review collected by and hosted on G2.com.

Well designed UX and UI, very easy to use, great support. Review collected by and hosted on G2.com.

Reporting could be deeper, easier to access and visualize Review collected by and hosted on G2.com.

Reliable and cost effective POS for restaurants. Very user friendly interface allows quick and efficient training of new staff being trained on cash responsibilities. Review collected by and hosted on G2.com.

Updates can take a few minutes to load but never anything serious. As long as you stay on top of updates there are no real problems Review collected by and hosted on G2.com.