SB

Simone B.

Marketing & Technology Director | Webmaster | System Administrator

Small-Business (50 or fewer emp.)

9/3/2020

"Solid eCommerce Platform"

5/5

What do you like best about Lightspeed eCom?

I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

My main dislike is that I don't have FTP access to my files on LS servers. This would be extremely helpful to optimize our images as needed.

I also would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import.

More options for discounts and coupons would be helpful - BOGO, Buy 2 Get One, or FREE Shipping codes based on domestic addresses only (not international). Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed eCom:

Do your research! Most third-party applications or business software can be integrated via Lightspeed apps or APIs. If you have questions, ask! There is a customer support forum and extensive help documentation available. You will also find that there are many developers that can help with integration of your third-party or business critical applications. Review collected by and hosted on G2.com.

What problems is Lightspeed eCom solving and how is that benefiting you?

I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. Now, all POS sales and eCom sales are in one platform that is easy to use for our employees. If a customer purchases an item in our retail store, ecommerce inventory stays updated. Review collected by and hosted on G2.com.

JL

Jonathan L.

Marketing Director

Small-Business (50 or fewer emp.)

5/6/2019

"Paywall business structure - hidden costs galore"

0/5

What do you like best about Lightspeed eCom?

The only thing I appreciate about LS ecom is the somewhat easy navigation. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

Lightspeed goes public and doesn't have gift cards. Except you can get gift cards with some terrible work around that goes to another website for payment(only $600 and $20/mo.). Paywall after paywall. You want a sign up form on your site? Paywall subscription app. Lightspeed has built an amateur skeleton platform where if you want anything basic you have to sign up for a subscription service. This structure makes it so they sell you on the 60/mo. you spend months getting everything going(digging your own grave) then you'll have to spend 5-10 times just to get the most basic features. The joke is on you if you choose to use lightspeed ecom, ever. Disgusting and manipulative tactics to gain profit while pushing a sub par product. Worst company ever. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed eCom:

Don't do it. Its just not capable of handling any serious business's need to grow. Every time you want to add features for your customers/users its either impossible or its behind yet another paywall subscription. I can say that this platform has cost me financially and negatively affected my career. Review collected by and hosted on G2.com.

What problems is Lightspeed eCom solving and how is that benefiting you?

LS Ecom does not have:

Gift Cards - without using some shady workaround that takes customer to another url for payment($600 setup and $20/mo. subscription)

Forms - without $20/ mo. subscription service

Affiliate marketing - without $79/mo service

Email marketing - without $40/mo. service

Loyalty program - without $80/mo. service

and on and on and on.

Unable to modify sitemap for the simplest of SEO.

SEO is terrible. I'm an SEO professional. Review collected by and hosted on G2.com.

DG

Dan G.

Director

Small-Business (50 or fewer emp.)

3/23/2019

"Lightspeed .. A cloud-based ecommerce system "

4/5

What do you like best about Lightspeed eCom?

The good feature is that the register is connected and synced with the store inventory and website! The program is very user friendly with simple and easy to access the menus .Lightspeed offers functionality for customizable checkout, upsell and cross-sell features, related product recommendations, promotions and custom pricing for single items or groups of items, customer product Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

The product is Expensive and complex for very small businesses and startups. Also the payment for subscription for one year is not advisable for a startup.The level of support is not always available hence a novice cannot get the full benefit with no support

Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed eCom:

A good cloud based eCommerce solution that has great for integration between instore sales and inventory. Review collected by and hosted on G2.com.

What problems is Lightspeed eCom solving and how is that benefiting you?

we have increased our customers and also the good sync with the inventory helps us to restock and know the reorder level for the inventory Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

3/12/2019

"A solid option for simple eCommerce sites, particularly if you're already running Lightspeed for POS"

4/5

What do you like best about Lightspeed eCom?

Lightspeed eCom is a solid solution for a brick-and-mortar store looking to make the leap to ecommerce, particularly if they're already running the Lightspeed POS. The way it simplifies and streamlines everything is probably its best feature. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

While it's a nice place to start, the relative lack of customizability compared to other ecommerce playforms out there is a drawback. It can also be costly, depending on your setup. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed eCom:

Depending on the size of your operation, you may want to consider Magento or Shopify. Both have third-party extensions available that can help you sync to a Lightspeed POS. Review collected by and hosted on G2.com.

What problems is Lightspeed eCom solving and how is that benefiting you?

The main problem was linking our in-store POS to our online warehouse database and keeping both in sync. Lightspeed eCom helped us achieve this. Review collected by and hosted on G2.com.

AM

Amanda M.

Creativity Guru

Mid-Market (51-1000 emp.)

3/21/2019

"Overall great software!"

4.5/5

What do you like best about Lightspeed eCom?

Learning this tool was a breeze when I worked in retail. I barely had to ask any questions because the layout was so clean and simple to understand. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

Expensive and complex for very small businesses. One year commitment Review collected by and hosted on G2.com.

UC

Verified User in Chemicals

Mid-Market (51-1000 emp.)

3/23/2019

"Lightspeed Ecom is easy ecommerce for everyone"

5/5

What do you like best about Lightspeed eCom?

I like lightspeed eCom because it provide me wide range of feature such as products variations, discounting rule and Product descriptions and categories,Integrated product returns management. Those items here are good for me. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

it is abit technical work and need to learn for more understand about it. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed eCom:

Lightspeed eCom is good eccommerce for online store which is secure and easy to work on it for sell product and services. You can try it then you will catch up on what you want. Review collected by and hosted on G2.com.

What problems is Lightspeed eCom solving and how is that benefiting you?

It is give me right feature for selling online store for our business objective. Review collected by and hosted on G2.com.

PR

Paul R.

Small-Business (50 or fewer emp.)

4/1/2019

"Great Software"

4/5

What do you like best about Lightspeed eCom?

The Lightspeed app is simple, all encompasing, and intuitive PoS software that most anyone can use if they spend a few moments with it. The UI and formatting are excellent. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

Needs a bit more customizability for specific categories of input. Review collected by and hosted on G2.com.

RD

Regina D.

Cashier

Small-Business (50 or fewer emp.)

3/20/2019

"Good"

3.5/5

What do you like best about Lightspeed eCom?

How many things you’re able to do and customize Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

Lots of glitches (at least in the iOS version). And the re-entering your PIN number like 3 times to do a transaction. Review collected by and hosted on G2.com.

RE

Richard E.

Group Chief Executive Officer

Venture Capital & Private Equity

Small-Business (50 or fewer emp.)

6/9/2018

"Simple, feature rich and easy to implement"

5/5

What do you like best about Lightspeed eCom?

Ease of set up, everything is highly customizable with no requirement for coding experience.

Excellent selection of templates for all types of businesses, again all can be highly customized

The overall platform is very feature rich, without the need to install lots of apps. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

If you require an onmi channel solutions (retail and ecom), be sure to not build out your trial as they need to provision you with an account that is configured for omni. We spent a week building out our site to realize that we had been emailed new credentials after we subscribed, and this was not made clear! Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed eCom:

Lightspeed provides a super fast page load time which is great for the end user/customer. Support, albeit a wait sometimes, they are exceptionally helpful, nothing is too much of an issue and they make a point of following up on tickets that they create in a prompt fashion, rather than you having to chase them. Review collected by and hosted on G2.com.

What problems is Lightspeed eCom solving and how is that benefiting you?

We have experienced much faster page load times than compared to BigCommerce and Shopify, a smoother vendor relationship than prior platforms and the ease of setting up products and managing inventory is infinitely easier with Lightspeed. Review collected by and hosted on G2.com.

JA

Jazmin A.

Assistant Manager

Small-Business (50 or fewer emp.)

1/29/2019

"Good program"

4.5/5

What do you like best about Lightspeed eCom?

I love how the register is connected to the store inventory and website! Review collected by and hosted on G2.com.

What do you dislike about Lightspeed eCom?

Ive used easier website editing programs. Review collected by and hosted on G2.com.