the ability to send all Ts and cs to the customer eliminating the need to read them out Review collected by and hosted on G2.com.

there aren't any things i dont like about the product, i think it is fir for purpose and easy to use Review collected by and hosted on G2.com.

Easy to use and makes everything so seamless, cutting talk time and any customer and colleague frustration, slashing these by more than half helping everyone from the business to the consumer. The layout is ultra-easy to learn and input methods are amazingly simple to teach to new starters as well which makes the business as a whole work much more easily. I enjoy teaching new people about Lightico and comparing to previous methods we have used for document signing purposes Lightico always comes out ontop as the most efficient and professional method. Review collected by and hosted on G2.com.

There is absolutely nothing to dislike about Lightico, it is a perfect tool for enhancing your business. Review collected by and hosted on G2.com.

The speed at which you can assist a customer to read through and accept the terms and conditions of a sale (even on multiple products). This makes the whole sales process much smoother and less tedious for a customer. It is easy to use, even with the most technophobic of customers Review collected by and hosted on G2.com.

There isn't really anything to dislike about Lightico. It saves us, and the customer, time and is very easy to use. Review collected by and hosted on G2.com.

i love how lightico helps me to build that relationship with a customer because i can show them the phone and talk with them about it and also it helps me because i know i am always being compliant Review collected by and hosted on G2.com.

i dont dislike any part of lightico it helps me all the time and allows me to not have to read scripts Review collected by and hosted on G2.com.

layout is easy to use and navigate well works perfectly.

the layout how quick and efficient the process is

easy to log in

user friendly

process runs smoothly doesn't glitch or lad during the process making my job much much easier to complete and be able to take more calls and also submit more lightico orders for review.

I like the fact that on the right hand side of the Lightico site you can view all your previous accounts or orders created so I can the names of the customers I've spoken to to check back up on the order in case I need a contact detail for that customer.

I like how it looks very customer friendly and very engaging in regarding to being really easy to use.

system an organized collection of parts (or subsystems) that are highly integrated to accomplish an overall goal. The system has various inputs, which go through certain processes to produce certain outputs, which together, accomplish the overall desired goal for the system.

•Real Time Data. Through having integrated information in one system, all of the data is up to date. ...

•Better Communication. ...

•Reduced Risk of Errors. ...

•Greater Productivity. ...

•One Secure Location. Review collected by and hosted on G2.com.

having the line and broadband part separate from one another should be line then broadband together as 1

not lag so much when sending the confirmation link to the email when ever I do a case I send it to mobile number as the email takes like 5 minutes to process for the cx to receive it to review her package over the phone. mobile is lot quicker to be sent,

not really much else I dislike with the system as it does pretty much everything that is needed.

what I don't like is the layout on the text message when it comes through the customers sometimes struggle to see the text to read it and sometimes sends it twice and they end up clicking the wrong link.

i don't like how the system shows it to the customer when they view the confirmation

no real problems with the system and how it works and operates

i could say it be quikcer if we didnt have to imput all the information of a package

for the cx to see if i could link with my work PC it would be ,much easier.

•May not be suitable for specific task.

•There is less control over the quality of works and service of the software. Review collected by and hosted on G2.com.

Easy to use the website, and excellent customer service. Review collected by and hosted on G2.com.

1. Customers can get locked out of the doc once they've opened it. Review collected by and hosted on G2.com.

Prefilled Documents with all info on

Saves having to read from a script

I also like that when we update our Terms and conditions it will change the document to reflect the changes

Being able to retrieve previously signed documents

being able to send a document to a cusotmer and then they can sign it when they want to rather than feeling like they have to do it there and then

Most of the products we sell have the releveant documents for cusotmer to sign

The signature document is nice and easy to use

I like that the documents can be sent over both email and SMS. this makes it easy for the cusotmer to review and sign wherever they are Review collected by and hosted on G2.com.

Cant delete whole Words/Sentances (can only delete one character at a time)

Some documents are either not there at all for products we sell or need adjusting to have the right info on for that product

Sometimes the copy and paste doesnt work (Semms to be okay now though)

Dont like that when we enter an address on a document it asks for this to be entered twice on the same document?

Sometimes when you paste something on to the document it doesnt paste it in the right place on the document

Some documents do not have enough room to type what needs to be typed in to the correct field Review collected by and hosted on G2.com.

I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer what they are buying, rather than going into it blind is amazing. The customer can see the specification of their new device and accessories, before saying yes or no. I enjoy how seamless this is to introduce to customers during a conversation. Customers have often commented on how enjoyable this is for their upgrade experience as they don't have to listen to someone talking them through the terms and conditions and it makes it more fun. Customers can also see for themselves any major changes to the terms and conditions rather than something being missed out being read to the customers. Customers can also refer back to the terms and conditions by calling us to check what they accepted back when they first took out their contracts, whereas a call recording with EE only lasts 3 months for GDPR purposes. It also helps with the disconnection process and we can remain compliant whilst talking a customer through how it all works. Review collected by and hosted on G2.com.

I dislike how some of the SIM only plans we sell to customers aren't available to send over, sometimes we have to read them, sometimes this isn't 100% compliant. This also makes the validations process harder to complete when the deals aren't sent through to a customer. Review collected by and hosted on G2.com.

The simple layout which makes it easy for our customers to review and accept documents. Inviting customers is very easy and fflexible with both text and email message options. Seems to be very reliable and rarely have issues on the platform. The ability to show customers photos of products which is a great tool especially if a customer isn't confident searching for something themselves. Also proving useful with the pandemic and all of our retail stores being closed. Review collected by and hosted on G2.com.

Not always updated with new offers that we sell. Customers often coment when using a mobile device the text is small, so better optimisation for mobile users. Would be excellent if could link with sales systrems to pull the basket across rather than manually building every single offer. Means less room for user error. Review collected by and hosted on G2.com.

the speed the ease and over all customer experience is amazing, customer love it i love just makes sense to use it. its very easy to use and very fast the added extras of being able to seen the device picture, with the times were in and customers unable to see the device or get a real understanding we can send the ma picture with the basic information which is all a customer needs, the camera ,the memory the size of the device and there variation of colours it comes in and the pictures to go with it. gives the customer that piece of mind they need, and finally after all there t&cs have been confirmed the customer can save this for there own personnel use. Review collected by and hosted on G2.com.

could be an option to make it more colourful Review collected by and hosted on G2.com.