Ease of use with being able to have people sign with ease of their smartphone Review collected by and hosted on G2.com.

I do not like how it comes from a number that is unfamiliar to the customer. If we could mask the number to come from our office number that would be great! Review collected by and hosted on G2.com.

Can give customers information effectivly and instantly keeping customers informed and up to date. It makes alot clearer for customers to see what is going on in the moment. I use lightico daily and allows me to get through my calls efficiently with quality allowing me to make more sales. Using lightico also reduces the amount of repeat calls coming into the business reducing complaints and repeat calls. There is lots of functions that are very useful such as the instant chat bar which allows you to type to customers and they can respond making communication very easy. Customers love it to being from a tech company makes us look very professional and as customers say " Truely stepping into the 21st centry" . Review collected by and hosted on G2.com.

The system has been abit laggy to begin with but looks to have been updated and is working so much better now. I have also noticed that when customers have been using this on mobile phones and tablets it tells them to rotate the device this doesnt always work and can be fustrating for customers. Also when they are using this on devices such as Mobiles and Tablets the writing can be quite small on the screen and hard to read. Does work veryu well on PC but customers are not always at home to be able to do this. Sometimes when you paste something on to the document it doesnt paste it in the right place on the document. Review collected by and hosted on G2.com.

The ease of use and how efficient it is when dealing with customers, the customers can also download a copy of the terms and conditions which i find is very helpeful for them. It also saves me missing vital bits of info that i need to tell the customer and stops me from being brought up on non compliance etc. Review collected by and hosted on G2.com.

doesn’t feed back to work systems at all, doesn’t tell our order systems that lightico has been used and we have to wrie a note to confirm this. Customer doesnt always read the information as they tick the boxes too fast to be able to read it. Sometimes the client is not able to connect and then there is a lot of time wasted trying to get it to work before having to thenread the terms and conditions anyway. Review collected by and hosted on G2.com.

The simplicity. Functions are easy to use. Allows us to contact both customers and employers securley and in only a few simple steps. Most of out clients respond straight from their phones and images that are sent are uploaded instatly. Theres no more waiting for emails or fax to come through. Response times are cut in half and you can get responses from virtually anywhere. I recommend this system for all line of businesses. Its sucure and easy in every way. The possibilities are endless for what you cn accomplish. There are no limits to how many submission you can complete. You can send a text one minute and turn around send an email the same minute. Review collected by and hosted on G2.com.

Before the update, the system would lag a little. But now has a new look and runs much more smoothly. Bright new look no latencey. It would be great if it were possible for our clients were able to respond to our secured tet messages that we send becuase there are times where they need help clarifying a request we've sent or if we do send a request through email or text they cannot respond and would have to end up calling which can sometimes cause delays. Even pre type message for them to choose from to ask questions or respond would be another great tip to make the system even better. Review collected by and hosted on G2.com.

Ease of use for the customer is completely amazing. I do find that even with the older generation, we do not get issues and that they can get along swimmingly with the software. LightICO is very simple to use when set up correctly, and then our customers can go through it struggle free, which is brilliant.

Another amazing feature is that our customers can download documents whever they need them as the link stays active. Our customers can simply click the original engagement link which we have sent them, and get all the information they require.

We use the system to get E-Signitures for our contracts which is really realible and convienant. Review collected by and hosted on G2.com.

Not many downsides as it is compatible with anything with a web browser so very happy overall, sometimes the software gets issues if the customer has cookies disabled but thats about it. Review collected by and hosted on G2.com.

not having to read all the statements, and much better for customers getting off calls that much quicker and always customers are always really happy to not have to be on the phone for so long. also improves net promoter score aswell heping britsh telecom Review collected by and hosted on G2.com.

i wouldt say theres many downsides but maybe just the fact some customers dont understand opening the link and may find it challeniging but thats not lighticos fault as these people are mainly technophobes. Review collected by and hosted on G2.com.

The ease of use. Saves reading long scripts and makes the process much faster and smoother Review collected by and hosted on G2.com.

It can be a little tricky if customers' reception is poor, but this is no fault of the service. Review collected by and hosted on G2.com.

I love the fact that I can shpw my customer pitcures of the phones and products I also love the face that all the legal scripts are there so the cusotmer gets to save the documents themselves.

the customer always are complenting that they get to use this as they dont have to listen to us to read the legal terms, we then get to buidl report with the customers while they are agreeing them. Review collected by and hosted on G2.com.

the only negatiave thing is that not all the products are there always - IE the add to plans that we offer or like the colous of the phone. Review collected by and hosted on G2.com.

I love the fact that it gives you the option to send the docs through a text message link. It's very helpful for customers who don't use e-mail! Review collected by and hosted on G2.com.

The only thing I wish changed is to be able to either shrink or enlarge the initial and signature rectangles. Sometimes the box is too big for the space available Review collected by and hosted on G2.com.

That it saves you from reading all the terms and conditions and it's very straight forward to use. Review collected by and hosted on G2.com.

There aren't really any downsides, it works very well. Review collected by and hosted on G2.com.