--- title: Lightico Reviews meta_title: 'Lightico Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 369 reviews by the users' company size, role or industry to find out how Lightico works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 369 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lightico Reviews **Vendor:** Lightico **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.8/5.0 **Total Reviews:** 369 ## About Lightico Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. ## Lightico Reviews ### 1. Day to day work made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Lightico?** Lightico is extremely easy it is to use and it saves me so much time helping me to hit my targets. Before lightico I used to struggle to meet my sales per hour target **What do you dislike about Lightico?** What's not to like? It has really helped my day to day job. It was different for the first couple of days and I struggled to use it straight away but now I am a pro **Recommendations to others considering Lightico:** If you would like your business to be more efficient then lightico will help you do this **What problems is Lightico solving and how is that benefiting you?** Lightico has brought my call handling time right down which in turn helps me answer more calls, helping more customers ### 2. Even non-technical people can use Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Lightico?** Lightico is so easy to use - perfect for texts or emails - even customers who are not tech savvy can easily follow the steps to submit documents **What do you dislike about Lightico?** Same day uploads would be better but most come with 24 hours **What problems is Lightico solving and how is that benefiting you?** Having a way for customers to send documents to us quickly and easily ### 3. Great site..so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Lightico?** The ease of use and navigation of the website. **What do you dislike about Lightico?** nothing really, pretty easy to use and quite useful too **What problems is Lightico solving and how is that benefiting you?** in stead of reading terms we can now sent them ### 4. Lightico, easy and quick! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Lightico?** How easy and quick the service is, makes things really easy for customers and advisors! **What do you dislike about Lightico?** Emails have been unreliable to send out, text messages have no problem at all **Recommendations to others considering Lightico:** Send out text messages for the easiest experience **What problems is Lightico solving and how is that benefiting you?** easier to maintain a high pass rate for completing mandatory statements with compliance ### 5. Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Funding Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Lightico?** I love the fact that we can go directly to the customer to send us documents quickly versus waiting on the dealer to collect documents. It is quick and easy. **What do you dislike about Lightico?** I like the website and the system. I have no dislikes. **What problems is Lightico solving and how is that benefiting you?** It is easy for a customer to get a text, they do not have to print or resend a document, look for a fax machine. ### 6. Reduces the risk of missing any important info **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Lightico?** It reduced CHT within our business meaning we have more time to take more calls **What do you dislike about Lightico?** It takes a while to get the hang of and can be an awkward silence whilst copying the details of the customer **Recommendations to others considering Lightico:** it makes the interaction with our customers a lot easier as they can see details in front of them and takes a bit of responsibility off of me as an advisor **What problems is Lightico solving and how is that benefiting you?** It means I don't miss as many terms and conditions which reduces customer complaints ### 7. a very efficient and effective service **Rating:** 5.0/5.0 stars **Reviewed by:** Zayn N. | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2020 **What do you like best about Lightico?** i think the speed of how the information is past to the customer and how it is accepted straight away from the customer end . it enables a quick and easy experience with the customer and improves the customers journey with bt **What do you dislike about Lightico?** i would maybe say the interface needs a more cleaner look and maybe a easier set up **What problems is Lightico solving and how is that benefiting you?** customer satification and customisation of customers offers saves me time on my calls and call handling is lower ### 8. What a difference Lightico has made **Rating:** 5.0/5.0 stars **Reviewed by:** Armando H. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Lightico?** This document delivery and return solution have been a timesaver and result producer all the while easy to set up, use and maintain. A complete compliant and secure document solution getting rave reviews from our end users and customers such as "Wow, this is really cool I wish all my documents were delivered this way, so easy, so fast and get's the job done" "Very impressed Platinum has stepped up their technology game making things easier for their customers" "Notified, read, signed, replied and solved my autopay service in 10 minutes with Platinum, it took me 3 days, 2 trips to fax service and 4 phone calls to set up autopay service with another merchant....Thank you Platinum Auto Finance" **What do you dislike about Lightico?** Not much, everything from set-up, production and support have exceeded expectations. **What problems is Lightico solving and how is that benefiting you?** Cutting turn around times in half and in most cases instant returns, this allows us a more fluid, streamlined and organized document solution. The benefits we see is a secured, compliant document solution, that's easy to use, for both customer and user. ### 9. VERY EFFICIENT PROCESS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Lightico?** Customers are able to upload there docs or sign forms without leaving their homes. This is more important now then ever before due to COVID. **What do you dislike about Lightico?** RETAINS DOCUMENTS. AND AT TIMES YOU CANT TELL IF IT HAS SENT THE TEXT **Recommendations to others considering Lightico:** Realtime responses from customers. **What problems is Lightico solving and how is that benefiting you?** We have solved time issues. Customer can now receive there agreement faster, also we solve for providing customers with a application that allows them to upload docs and to also sign the docs ### 10. Awesome Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Lightico?** Super quick and easy to use! When the customer's are completely engaged. The documents they look over and sign make the job so much easier. **What do you dislike about Lightico?** Nothing. Program works fine for me. easy to use. **Recommendations to others considering Lightico:** The easiest program to use especially when you want authorized documents sent as fast as possible. **What problems is Lightico solving and how is that benefiting you?** Didn't have any problems while using the website. ### 11. Lightico Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** tom h. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Lightico?** The time it saves with me not having to read out terms and conditions with each customer **What do you dislike about Lightico?** Only little things tweaks like how smooth the journey is for the customer i'm having to spend time on hold whilst i get used to the sysytem **Recommendations to others considering Lightico:** Use it it's a time saver and increases customer experience **What problems is Lightico solving and how is that benefiting you?** It's a smoother end to end journey with the customer and it is much more interactive ### 12. Great secure and simple process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Lightico?** The simplicity and secure process. allowing the customer to ask questions rather than repeat calls **What do you dislike about Lightico?** Not applicable - great service - simple to use **Recommendations to others considering Lightico:** Great simple service **What problems is Lightico solving and how is that benefiting you?** None ### 13. lightico is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Lightico?** How easy this is for customers to use, simple and straightforward and keeps us agents compliant **What do you dislike about Lightico?** the app is sometimes slow to use it lags and takes a while to load the pages **Recommendations to others considering Lightico:** I recommend using this lightico it’s simple and easy to use and covers all areas **What problems is Lightico solving and how is that benefiting you?** The benefits are it’s easily explained to customers and the payment window has allowed us to work from home easily ### 14. very straight forward and time efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about Lightico?** it saves me around 15 mins per call, instead of reading terms to a client. **What do you dislike about Lightico?** if more terms would be applied on it to save even more time **What problems is Lightico solving and how is that benefiting you?** call time are massivley reduced ### 15. Quick easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** Being able to send our customers the information quickly and efficiently. Making sure we are compliant giving all the r levant information and it giving us satisfaction that we have done our job to the best of our ability **What do you dislike about Lightico?** That you have to use all separate add ons and it can be a little confusing when trying to find all the products and adding all the extras in **Recommendations to others considering Lightico:** 100% Definately use make you see things more clearly and helps in everyday life **What problems is Lightico solving and how is that benefiting you?** Making sure our customers have all the required information ### 16. Solid service and a great way of improving the customer and advisors experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Josh L. | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Lightico?** I like that you can give customers their own time to look over things instead of us rushing through the information with them not really taking it in **What do you dislike about Lightico?** I keep pressing new instead of set! (mainly my fault) **Recommendations to others considering Lightico:** Make the switch you and your customers will not regret it, such a big time saver **What problems is Lightico solving and how is that benefiting you?** We are using it for terms and conditions, it's much faster than reading ### 17. Makes every simple **Rating:** 5.0/5.0 stars **Reviewed by:** Cyan C. | Telecommunications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** Helps to get through the terms and conditions easier **What do you dislike about Lightico?** Order journey process, I would like lightico to talk to cosumer so you didnt have to fill it out **Recommendations to others considering Lightico:** Get stuck in, its a lot simpler than you think! **What problems is Lightico solving and how is that benefiting you?** Customers ask less questions so call handling time is down, optimizing sales ### 18. Lightico Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about Lightico?** I like that I aquire all the documents at one time from the applicant **What do you dislike about Lightico?** I have nothing that I really dislike about it **What problems is Lightico solving and how is that benefiting you?** The problems I have solved with lightico are the documents all being sent at one time. The benefits are that the applicants get to complete everything at one time. ### 19. Simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2020 **What do you like best about Lightico?** Its really simple. Once everything is set up, its really simple to send to customers and very easy for them to use. **What do you dislike about Lightico?** There are a few steps to set things up in the beginning. **What problems is Lightico solving and how is that benefiting you?** There are no more in person signatures, so this product is essential to get work done and have clients sign things legally. ### 20. really quick and easy once you get hang of it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2020 **What do you like best about Lightico?** all send on a document don't have to read over phone, customer nprefers that mostly **What do you dislike about Lightico?** sometimes can get stuck on a page and then may have to reconnect **Recommendations to others considering Lightico:** great system to use saves time **What problems is Lightico solving and how is that benefiting you?** saves a lot of time by sending on email or text and customers find it better understanding the package rather than having to hear all the terms and conditions ### 21. Don’t doubt it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Lightico?** It lets me finish everything off that would sometimes keep me after my call with customers. While they’re reading the scripts to themselves I can finish everything else off! **What do you dislike about Lightico?** My only dislike is that when searching for a specific item it’s not smart search so it needs to be the exact item specifically as it’s typed out **What problems is Lightico solving and how is that benefiting you?** Sometimes explaining certain things like a spend cap to customers was a bit difficult whereas now there is never any questions around it ### 22. Fast, efficent, easy **Rating:** 5.0/5.0 stars **Reviewed by:** Zubair K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2020 **What do you like best about Lightico?** This has helped my customers to really take advantage and make the terms and condition very easy. For myself at work it has helped myself, make my calls shorter efficient and fast. **What do you dislike about Lightico?** nothing to dislike plenty to like great. **What problems is Lightico solving and how is that benefiting you?** faster calls efficient ### 23. Excellent easy program **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2020 **What do you like best about Lightico?** Agents and customers are finding it the best way to connect and share all regulator compliance documents **What do you dislike about Lightico?** There is nothing to dislike about this program **Recommendations to others considering Lightico:** You won't find a better program to create a screen sharing partnership with your customers **What problems is Lightico solving and how is that benefiting you?** 100% regulator compliance ### 24. Really easy and seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** ease of use, its really easy to use and it gets to customers instantly, easy to share and spread info. **What do you dislike about Lightico?** the only thing i dislike is that i have to put what the product is in manually before sending to customer. **Recommendations to others considering Lightico:** do it, makes life so much easier **What problems is Lightico solving and how is that benefiting you?** If i am trying to explain something to a customer and they don't understand i can just send them what i am talking a bout through ligtico. ### 25. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Lightico?** Lightico makes me job easier meaning that I do not have to read out all my scripts. **What do you dislike about Lightico?** The layout of the documents look old fasioned. **What problems is Lightico solving and how is that benefiting you?** Quicker calls and customers are able to take in things a lot easier. ### 26. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Lightico?** The efficiency and quickness of the platform and how useful it is for speeding up transcations **What do you dislike about Lightico?** Sometimes customer cannot sign onto it due to errors **What problems is Lightico solving and how is that benefiting you?** It's helpful in making calls smoother and more interactive to the customers ### 27. Have found it easy enough to login through work and use, would recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Lightico?** Incredibly easy to get to grips with and understand **What do you dislike about Lightico?** Theres not alot I dislike although loading times can be lengthy **What problems is Lightico solving and how is that benefiting you?** Lightico allows me to continue to work fron home throughout lockdown, great software ### 28. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about Lightico?** Easy of use, a lot easier for customers and makes it easier too communicate details with our customers **What do you dislike about Lightico?** Literally nothing at all, the service is amazing **What problems is Lightico solving and how is that benefiting you?** Call handling time, complaints as we know all terms and conditions have been sent out ### 29. Amazing app!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jack B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Lightico?** The best part of using lightico is that the customer can access and complete there terms and conditions in a few minutes and download a copy straight to there phone! **What do you dislike about Lightico?** When sending customers the lightico link via email is can take a long time to go through **What problems is Lightico solving and how is that benefiting you?** Customer ask for a copy of the terms and conditions but due to company policy these aren’t sent out in the post so customers can download them via lightico to keep a copy ### 30. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Lightico?** i like how easy it is to use and how much quicker it is **What do you dislike about Lightico?** i dont like that you have to fill in every individual price i can never send an email only text message **What problems is Lightico solving and how is that benefiting you?** makes my calls quicker ### 31. Fantastically efficient product **Rating:** 5.0/5.0 stars **Reviewed by:** graeme m. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Lightico?** I love the speed and the efficiency of the product **What do you dislike about Lightico?** There is nothing at all that I dislike about the product **Recommendations to others considering Lightico:** Fantastic product highly recommend **What problems is Lightico solving and how is that benefiting you?** It gives me the flexibility for my customers to sign a contract immediately **Official Response from Howard Schulman:** > Hi Graeme, we love your feedback, Thank you. Glad to see how Lightico is offering the speed and flexibility you need to be successful. Have a great day! ### 32. Clarity between Employee and Customer can't get better! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Lightico?** i love the fact it is simple to use even without training, we use it for sales and it makes it so clear for the customer and improves overall customer experience! **What do you dislike about Lightico?** I would like the option to see what page the viewer/customer is currently asking if they have any questions in particular **Recommendations to others considering Lightico:** The next great thing if face to face interaction are not available **What problems is Lightico solving and how is that benefiting you?** sales calls have become so efficient and easy! ### 33. Time and energy saving **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Lightico?** No longer need to read legal statements. **What do you dislike about Lightico?** Not suitable for every customer type such as sight impaired **What problems is Lightico solving and how is that benefiting you?** Shorter call handling time **Official Response from Howard Schulman:** > Thank you for your feedback. This is an important issue, and we are in-step with and exceed ADA accessibility standards, as well as other localized regulatory requirments. We have the functionality that ensures each user -including those with limited vision- can benefit from Lightico's service. Please ask your account manager to show you how to activate those, or contact support@lightico.com ### 34. Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Lightico?** Easy to use. Not a lot of steps to do what is needed. **What do you dislike about Lightico?** Sometimes documents that are needed doing go directly to my email **What problems is Lightico solving and how is that benefiting you?** Makes the hiring process smooth ### 35. really good **Rating:** 5.0/5.0 stars **Reviewed by:** Ross M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Lightico?** the quickness of this getting to the customers **What do you dislike about Lightico?** sometimes it doesn't go through and the customers are waiting **What problems is Lightico solving and how is that benefiting you?** really good benefits ### 36. Lightico has made my job much easier **Rating:** 5.0/5.0 stars **Reviewed by:** muzammil S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Lightico?** lightico has helped a lot saves me from reading and easy to use. **What do you dislike about Lightico?** the thing is dislike you cant set up card or bank details on it. **What problems is Lightico solving and how is that benefiting you?** sendin information across easier. ### 37. Bt employee **Rating:** 5.0/5.0 stars **Reviewed by:** James G. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** How easy it is to use and customers can accept easy **What do you dislike about Lightico?** Nothing really would be better to sync up to our system so we dont have to manually put the order in twice **Recommendations to others considering Lightico:** Just a simple process to make orders making sure you are compliant **What problems is Lightico solving and how is that benefiting you?** Making sure I'm compliant on every call ### 38. The future! **Rating:** 5.0/5.0 stars **Reviewed by:** Craig G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Lightico?** It's quick, easy and user friendly! It has improved our sales and customer journey so much! Everyone loves it! **What do you dislike about Lightico?** Nothing! I know that sounds cheesy, but it's true! **Recommendations to others considering Lightico:** You won't regret it! **What problems is Lightico solving and how is that benefiting you?** Quicker call handling times, improved compliance, better customer experience. All of which means happier staff and customers, which equals more sales! ### 39. Easy to use and so customer friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Lightico?** It helps customers see everything visually so thay helps massively as it might prompt customers to ask questions that they maybe might of usually thought of later on so it saves them ringing in again and feeling satisfied! **What do you dislike about Lightico?** The only downside is that the link only gets sent to mobiles and not emails, i think introducing email would give it an even bigger uptake! **What problems is Lightico solving and how is that benefiting you?** Customers cant ring back and claim to not of been given certain info as it backs us up as an employee that we made them aware too so it helps! **Official Response from Howard Schulman:** > Thank you so much for your feedback and your review. Some good news... Lightico enables you to send via email too! Feel free to ask your account team to show you how or ping our support who would love to help. Hope you find it powerful and another way you can get more things done, easily! ### 40. Lightico review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2020 **What do you like best about Lightico?** All price plans are available and terms for add to plan and enjoy etc are all in there. No need to read terms, much easier and customers get to keep a copy :) **What do you dislike about Lightico?** I don’t dislike anything about lightico. **Recommendations to others considering Lightico:** It can take a little bit of time to get used to it but after a few goes it is so easy and quick and helpful. **What problems is Lightico solving and how is that benefiting you?** It is so much faster and the customers love to be able to see examples and pictures of the devices we offer ### 41. Simple, Safe and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Lightico?** provides clients with clarity and improves validation on sales and upgrades. the software is smooth to use and efficient. **What do you dislike about Lightico?** sometimes can be a little time consuming when building deals, however, the end result outweighs this. **What problems is Lightico solving and how is that benefiting you?** smoother validation process and peace of mind for customers. also being able to share product info and images instantly is a great feature. ### 42. Easy and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Claire F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Lightico?** The best part is how the system takes the customer through the relevant process without input from the advisor. **What do you dislike about Lightico?** Nothing to dislike. It would be nice to have a compare function for the different models. **Recommendations to others considering Lightico:** Secure. Easy to use and reliable **What problems is Lightico solving and how is that benefiting you?** Compliance is covered and payments are easy since working from home. ### 43. excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Lightico?** how simple it is to use. it is very well laid out so is easy to pick up **What do you dislike about Lightico?** lightico has no dark theme, this is a shame as it is fashionable nowadays **Recommendations to others considering Lightico:** n/a **What problems is Lightico solving and how is that benefiting you?** boring myself to death reading ts and cs ### 44. I love lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2020 **What do you like best about Lightico?** I was very hesitant at first but I love lightico. It’s made my job so much easier and customers prefer being able to read the terms and conditions themselves! **What do you dislike about Lightico?** Nothing I think lightico is really good. **Recommendations to others considering Lightico:** None **What problems is Lightico solving and how is that benefiting you?** Lightico allows me to service my calls easier ### 45. Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Lightico?** How easy it is works very simple to use. **What do you dislike about Lightico?** There are no down sides to lightico it very good **Recommendations to others considering Lightico:** Yes I would recommend it to outher people to use It’s better and easier to use and a lot simpler than others make using the app a lot smother **What problems is Lightico solving and how is that benefiting you?** Problems are fixed straight away ### 46. Lightico is a easy way to discuss terms and conditions with customers and to easily follow complianc **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Lightico?** How easy it is to show customers products sold and then explain features about the products **What do you dislike about Lightico?** On rare occasions the site does have times where it doesn’t function **Recommendations to others considering Lightico:** Test before use **What problems is Lightico solving and how is that benefiting you?** There is no way to fail compliance and it’s a great way for any business to follow quality assurance ### 47. Very easy and straight forward to use making my life alot easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Lightico?** The easy to use and the time it saves... **What do you dislike about Lightico?** the only thing i dont like is the amount of products that their are to choose from in the drop down menu. **What problems is Lightico solving and how is that benefiting you?** I have realised that it is making my job twice as fast and alot easier. ### 48. Great Product For Painless Collection of Documents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Lightico?** It's a simple way to collaborate with customers and share documents for both e-sign and document collection. The team has been really great to work with too! **What do you dislike about Lightico?** Would require integration with most business workflow tools. **Recommendations to others considering Lightico:** Once integrated, it's a seamless way of requesting documents from customers and communicating one-on-one. **What problems is Lightico solving and how is that benefiting you?** Trying to capture documents through an electronic means without the need ### 49. Lightico Review **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** Saves me reading all asms out so better for my customers **What do you dislike about Lightico?** Lots of adding in prices etc would be better to auto fill **What problems is Lightico solving and how is that benefiting you?** I can get everyone to agree ### 50. The system works but it would be better if it linked in with the other systems automatically **Rating:** 4.0/5.0 stars **Reviewed by:** Meghan H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** Saves time on Ts & Cs. Means you dont have to read everything **What do you dislike about Lightico?** Not linked to order system. Loads of room for human error **Recommendations to others considering Lightico:** N/a **What problems is Lightico solving and how is that benefiting you?** It saves time ## Lightico Discussions - [How can i use this via an app on a PC software download?](https://www.g2.com/discussions/how-can-i-use-this-via-an-app-on-a-pc-software-download-a18a3282-75ac-472b-91b2-2843a6bffa36) - 1 comment, 1 upvote - [Is there any hope to expand to other comapnies with lightico?](https://www.g2.com/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) - 1 comment, 1 upvote - [what is the best way to get around the cookies issue?](https://www.g2.com/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) - 1 comment, 1 upvote - [How often will Lightico be updated with any fixes?](https://www.g2.com/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) - 1 comment - [View Lightico pricing details and edition comparison](https://www.g2.com/products/lightico/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+04%3A42%3A28+-0500&secure%5Bsession_id%5D=794eb1d1-83b9-4a19-b4ac-ce9af7525ff3&secure%5Btoken%5D=df4356dd130fda37b93a0aec0d7214c3b648496ca664254951d91368b3462b28&format=llm_user) ## Lightico Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Data Extraction** - Entity Recognition - Text Classification **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Lightico Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,521 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,017 reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - 4.7/5.0 (2,221 reviews)