--- title: Lightico Reviews meta_title: 'Lightico Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 369 reviews by the users' company size, role or industry to find out how Lightico works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 369 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lightico Reviews **Vendor:** Lightico **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.8/5.0 **Total Reviews:** 369 ## About Lightico Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. ## Lightico Reviews ### 1. Lightico is the way to go **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Lightico?** I like how straight forward it is to use. All the products we sell are on there at a click of a button and its a simple step by step process to put the order through for the customer to read and sign, taking the stress away from us and the customer. **What do you dislike about Lightico?** Some customers are not tech savy and struggle to use lightico. It can be hard to guide them of how to use it and sometimes take longer getting through lightico rather than reading all the terms and conditions. **Recommendations to others considering Lightico:** If you are unsure with it have a play around with your own email and send random orders to yourself and it will help you navigate the system. **What problems is Lightico solving and how is that benefiting you?** It helps show the customer in front of their own eyes exactly what they are ordering instead of us just telling them what they have ordered making it a process where the customer knows exactly what they are signing up too. No more mystery behind the products. This helps the customer understand what they are getting in a more clear and precise way and it takes out the time to have to try and explain the products to them potentially a fair few times, giving us more time to speak to other customers and help with their needs. ### 2. descriptive data for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kuhili B. | Sr Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2021 **What do you like best about Lightico?** detailed documentation at one go for the customers **What do you dislike about Lightico?** Nothing as such . All good. Happy to use the application **What problems is Lightico solving and how is that benefiting you?** detailed documentation at one go for the customers ### 3. Intuitive and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Lightico?** Very user friendly, a great way to work with customers especially when you are working at a tech based company. Offers peace of mind and security for customers and users. Multiple ways to reach out to customers based on preference, takes the need out of having multiple systems. **What do you dislike about Lightico?** There is not a lot that can be improved, I love the layout and the ease of access to all tools. **What problems is Lightico solving and how is that benefiting you?** Creates a secure way for our customers to share payment information and personal information without having to make appointments for calls or sending information via email. Multiple contact points for email or phone number depending on customer preference. The ability to upload documents directly from the computer without a lengthy process and no excess editing. Simple, easy to use and customer friendly. ### 4. Simple to use and user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Lightico?** I really like that even when using a phone, the compatibility view is very user-friendly and easy to follow being able to send requests via SMS and email increase the likelihood of being able to reach customer in an effective manner, in case customer has issues with either text message notifications or has lost data connectivity on her phone or other devices. The ability to manage the documents that you have sent and requested is very easy with different users being able to view and manage the different customers to facilitate workflow. **What do you dislike about Lightico?** I believe for the user it can be more user-friendly, or enhance document view options. For example, when I am reviewing a document I am about to send, I cannot scroll up or down, I must drag up or down the document, and zoom in. Maybe it is a browser issue (i am using edge) I am not sure as I've only tried on one browser. Inputting Fields can also be a bit tricky, and that the marker doesn't show exactly where I left off/will continue. **Recommendations to others considering Lightico:** This program increases chances of obtaining signed documents back from customers with this easy-to-use, mobile-friendly application. Social distance while maintaining or improving your workload effectiveness. Do not hesitate to get started! **What problems is Lightico solving and how is that benefiting you?** I have been able to solve issues brought up by social distancing, being able to send and receive credit applications in a simple manner, and improving my ability to attend more customers more effectively. having such a simple platform allows me to send requests while on the phone and complete the request during the same call, allowing customer to clarify any doubts instantly furthermore, since we can view customers progress live, we can also guide them in case they are lost and need assistance. ### 5. fast mostly user friendly product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Lightico?** the ease of which customers can access & view documents **What do you dislike about Lightico?** I don't like the issues associated with sending 2 documents to the same place ie one text number or one email. **Recommendations to others considering Lightico:** Good program once learned easy to use & quick to get documents back. **What problems is Lightico solving and how is that benefiting you?** it has helped our company get documents back & forth between customers much faster, to ensure faster processing of necessary edits of accounts. ### 6. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Lightico?** Very easy and straightforward to use, great experience with the end-user. **What do you dislike about Lightico?** Occasionally customers don't have a good mobile connection for data. **What problems is Lightico solving and how is that benefiting you?** The quicker more efficient way of dealing with customers ### 7. Good stuff **Rating:** 5.0/5.0 stars **Reviewed by:** aaron a. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Lightico?** It is easy to use and makes things a lot faster. not having to read out lengthy terms and conditions saves a lot of time and ensures that I am not missing anything out. it also ensures that the customer has all the correct information to go back and look at which saves them calling back at a later stage to query anything on their package. the option to use text and email is very handy as believe it or not some of our customers don't have one or the other of these. it is easy to access and once you're logged in the navigation of the site is very easy and simple. it also allows you to monitor the customers progress to ensure they've completed anything and everything they need to which is good to ensure they've covered everything and are made fully aware. overall it is a very good and handy site which has helped me loads **What do you dislike about Lightico?** Having to loggin, needs an app which would be much better. leaving the browser open between calls means it times out and I have to login again and it is a bit annoying, not necessarily a huge deal but is easily fixed. sometimes when the customer doesn't have cookies enabled it wont allow them to open the site, which is a difficulty for some older people as they don't understand cookies or how to allow them. **Recommendations to others considering Lightico:** Do it **What problems is Lightico solving and how is that benefiting you?** We use it to send customers terms and conditions ### 8. A mixed experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Lightico?** It saves a lot of time on calls and it helps my productivity as I feel like my calls are not as long. The customers also prefer accepting Terms through Lightico rather than having them read out to them **What do you dislike about Lightico?** Some of the area of Lightico are unstable and do not fill out properly. As I work in Plusnet Sales and Retentions, I deal with John Lewis customers as a part of my role. The section of Lightico that relates to John Lewis customers does not fill out all the boxes with key information (such as price) **Recommendations to others considering Lightico:** It can take some time for the Lightico email to be received by a customer, it definitely depends on the email client you use (from what I've seen, Gmail is the fastest) **What problems is Lightico solving and how is that benefiting you?** Lightico is far better for customer satisfaction as customers are saying that they prefer not having to listen to lengthy terms. This in turn makes calls less lengthy which helps lower average call handling time ### 9. Its super cool, creative and good looking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Lightico?** Real time interaction is my fav thing here **What do you dislike about Lightico?** Need for more state forms/title apps to be included **Recommendations to others considering Lightico:** Just use it, is nice to play with it, suepr useful and lifesaver **What problems is Lightico solving and how is that benefiting you?** A LOT! Having ELT signature allowance and ways to request docs is life saver ### 10. Lucious Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Kane P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Lightico?** Before lightico I use to have to read the terms and conditions which customers would find just as annoying as I do. Customers have complimented lightico on how brilliant simple and user friendly it is as have to colleagues who arent trained on it yet and are apprehensive on usiing it **What do you dislike about Lightico?** Nothing comes to mind at all with bad things to say apart from it would be nice if the sections could be pre loaded as I seem to be spending alot of time clicking through when selecting the options. On new sales it could be alot easier not having to do this but with retains and home moves that there is alot more to it than just pre loaded options. **Recommendations to others considering Lightico:** Srick with it as it **What problems is Lightico solving and how is that benefiting you?** Calls are much easier with customers and i dont dread getting to the terms and conditions and customers are much happier when told i dont have to read them. ### 11. Very easy to use and quick **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Lightico?** I like that it is instant and simple. I also like that you are able to choose between texting and emailing the forms. **What do you dislike about Lightico?** I don't care for the fact that when you send a form to someone you don't receive a notification when they send it back so you can easily forget to check it. **What problems is Lightico solving and how is that benefiting you?** I've solved the problem of getting forms back alot quicker so there are less confusing timing issues. Also, they don't have to worry about losing it in the mail so it's less stressful for everyone involved. ### 12. great addition and a life saver. **Rating:** 5.0/5.0 stars **Reviewed by:** jack l. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Lightico?** i am loving the ability to make calls very simple and straightforward, we no longer have to read out a script to either sign customers up or to retain then. This over all provides a smoother and more pleasant experience for the customer and makes calls for the staff a little bit easier as well. **What do you dislike about Lightico?** the emails that we sent to customers via lightico sometimes can delay the call due to them taking a while to be received on the customers end, also the use of cookies can also prove to be a pain as they too can stop the call from progressing as the customer still would be unable to look at the information that was sent and there doest seem to be an easy fix to get around this issue, **Recommendations to others considering Lightico:** Lightico is a brilliant system and allows for more straightforward calls and can make a call feel more personal along with the calls been a lot quicker and easier for your customers as well other benefits include been able to lower call times and deal with more customers efficiently. Its a overall benefit to have. **What problems is Lightico solving and how is that benefiting you?** The main problem this is solving for me personally is the length of the call, as i don't have to read out a long script to the customer that could make the call feel lifeless, now i can fly through the calls and it provides the customer with a smoother and quicker experience. ### 13. really handy but could do with a search feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Lightico?** being able to communicate with a customer and the fact that they are able to text replies **What do you dislike about Lightico?** having to scroll through all tariffs to find the right one, would be much easier and quicker if it had the ability to search for the right one by typing the relevant tariff name/details **What problems is Lightico solving and how is that benefiting you?** being able to have customers accept terms and conditions rather than having to read them out and get verbal agreement. however there have been times where i have ended up just reading ts & cs out to customer and asking them to agree verbally because scrolling through tariffs trying to find the right one was taking too long and customers are sometimes in a hurry. the whole sales process takes long enough without adding to that by having to scroll through hundreds of tariffs with similar names! ### 14. It does the hard bit for you **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Lightico?** Easy navigation, simple to use and is 9/10 updates as soon as a new product hits. **What do you dislike about Lightico?** I have experienced a few errors when users are trying to connect via their mobile, normally iphone users using safari, it marks lightico as unsafe and while working from home this means we cannot take payment details from them either. **Recommendations to others considering Lightico:** It saves time, it instantly files your agreement for future reference which will always come into play at some point. Its a full proof way of agreements and would highly recommend any company to join. **What problems is Lightico solving and how is that benefiting you?** Checked back on customers agreements with us, if they say they didnt agree to a deal but we can look back and see they agreed through lighico it is 100% accurate and we have our verdict. ### 15. Lightico is user friendly and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Lightico?** One of the things about Lightico that I like best is everything from start to finish all in one place. I find it simple to use does not require a degree to navigate the program—an excellent tool for a business. **What do you dislike about Lightico?** The downside to Lightico is the charge for each entry. **What problems is Lightico solving and how is that benefiting you?** A problem solved by using Lightico is making contact with employees that never have to come on-site to finalize documents. ### 16. Perfect tool to allow us and customers understand what they are signing up for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Lightico?** Easy functions and accessability of the webpage and amazing functions **What do you dislike about Lightico?** Nothing really sometimes can take a while to load however with the amount of context its going to **What problems is Lightico solving and how is that benefiting you?** Efficiency as while customers are going through lightico on their side we can be typing notes up and gathering more information for the customer and the account ### 17. lightico review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Lightico?** i like the simplicity of lightico and how easy it makes life for the customer. Seeing their terms and conditions in black and white and understand it rather tyhan listeneing to someone dragging on about everything **What do you dislike about Lightico?** the layout is a little tricky at first, but once you have done a few it is veery easy to understand **What problems is Lightico solving and how is that benefiting you?** complaince being covered in my role by 100% ### 18. LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Lightico?** How easy and convenient it is to send and receive information between app and funder. Receiving information from the client is fast and simple. We don't have to wait days anymore and can recive the information in a matter of minutes. **What do you dislike about Lightico?** There really isn't anything to dislike about it. The system works so flawlessly that it is hard to find anything to dislike about it **Recommendations to others considering Lightico:** You will love using this product **What problems is Lightico solving and how is that benefiting you?** The benefit that I have seen is the real time communication. Being able to receive information so easily makes the job that much more simpler. ### 19. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio F. | Customer Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Lightico?** Ease of use - simple system, very easy to navigate **What do you dislike about Lightico?** Not a lot wrong with lightico to be honest **What problems is Lightico solving and how is that benefiting you?** Lightico helps my employer reach out to customers and sign packages off as sales effectively ### 20. Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Lightico?** easy to use and follow! makes life easier than reading t&cs **What do you dislike about Lightico?** sometimes it wont allow customers to approve pages which can then lead to having to say statements **What problems is Lightico solving and how is that benefiting you?** don have to read t&cs saves stime for customers ### 21. Love Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Lightico?** I like that it eliminates that I have to read everything out **What do you dislike about Lightico?** Sometimes discount dont show on processing **Recommendations to others considering Lightico:** Lightico makes life so much easier. It helps with compliance and also helps me to spot any errors when matching orders against lightico **What problems is Lightico solving and how is that benefiting you?** It makes me check my order against lightico to show that it is correct ### 22. So helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Lightico?** Really clean interface making it easy to communicate with customers remotely **What do you dislike about Lightico?** The interface can sometimes be slow, invites taking a while to reach customers making calls feel a little disjointed **What problems is Lightico solving and how is that benefiting you?** Customers can see the visual benefits of our products without having to be in store- it has been really helpful being able to send the customer profiles of products to enhance their experience ### 23. SUCH A HUGE RELIEF! EASY TO USE AND CONVENIENT! **Rating:** 5.0/5.0 stars **Reviewed by:** Mamie B. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Lightico?** THE FACT THAT IT IS REAL TIME TO SEND AND RECEIVE DOCUMENTS FROM CUSTOMERS **What do you dislike about Lightico?** THE ONLY THING I DO NOT LIKE IS NOT BEING ABLE TO USE WHEN THERE IS A BORROWER AND CO BORROWER ONLY HAS TO BE ONE PERSON ON ACCOUNT **What problems is Lightico solving and how is that benefiting you?** PROBLEMS SOLVING ARE BEING ABLE TO SEND POWER OF ATTORNEY IN REAL TIME AND CONFIRM GETTING IT BACK TO COAF IN REAL TIME ### 24. Work In Progress **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew B. | Insurance Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Lightico?** Simple and easy to access application on sign in. Not a bunch of different screens. **What do you dislike about Lightico?** The application could utilize a few extra tools, like customizing for highlighted areas for business vs applicant areas. More variety for signature. Make it look more professional for applicant **What problems is Lightico solving and how is that benefiting you?** The ability to allow applicants have an easy way to sign for documents ### 25. The process and experience is SEAMLESS!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney L. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Lightico?** It is very user friendly, and very easy to navigate. **What do you dislike about Lightico?** So far, I love everything about this application. **Recommendations to others considering Lightico:** Use it, Get it! **What problems is Lightico solving and how is that benefiting you?** I can make a sale like that! Our customers trust and get all the knowledge up front! There is also customer accountability when they sign the documents we send them. ### 26. sales advisor for bt **Rating:** 5.0/5.0 stars **Reviewed by:** cameron c. | sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Lightico?** i love how easy it is and how fast it sends through **What do you dislike about Lightico?** there is alot of unessary tabs to fill in **What problems is Lightico solving and how is that benefiting you?** compliance much better cust understand their package more clearly ### 27. Very handy tool which makes life so much easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Lightico?** Ease of use in sending agreements to customers **What do you dislike about Lightico?** sometimes the option you need isn't there, so the ability to edit the details would help **What problems is Lightico solving and how is that benefiting you?** unlikely to miss compliance statements now as most are sent via lightico ### 28. great, works well for my job when i can send documents and images over to customers **Rating:** 5.0/5.0 stars **Reviewed by:** chloe c. | customer advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Lightico?** the chat function if i cant understand a customer over the phone they can type what they say, being able to send pictures of the phones that are available to help the customer decide which colour they prefer or what features there are **What do you dislike about Lightico?** that i cant send my own images through it such as screenshots. it also tends to freeze sometimes, **What problems is Lightico solving and how is that benefiting you?** sending documents over such as terms and conditions, it saves me from having to read them out all the time ### 29. It is easy to use for agents and customers! Makes everything much quicker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Lightico?** I like the options to quickly send messages to Customers while on the phone. I can answer any questions they may have on the spot and avoid confusion. **What do you dislike about Lightico?** I dislike that the signature is not centered on the document but that is just personal prefference. I also dislike how small the documents look and I often find myself zooming in. **Recommendations to others considering Lightico:** Definitely recommend this service to users. It makes my job much easier and it makes it easier for the customers I am helping. **What problems is Lightico solving and how is that benefiting you?** Solving the problem of confusing when Customers are filling documents out on their own. Not having to resend documents and wait weeks for it to be mailed. ### 30. i like the way it work straight forward for me and for customers to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Lightico?** i like best that they can read the terms and condition for the contract that they are sign in for , and the best is that they can see the most new phones pictures and colours is exactly the same in physical which is very important for customer. and that we can send it by email i find this very important so customer can open it in their computers. **What do you dislike about Lightico?** the only thing that should be change i think, is when customer is trying to open the link from their phone and is asking to check the cookies, i know sometimes its not the page but if you keep it simple and try to do something that customer can open it with any issued it will be great, and maybe add more keypad devices so customer can see what phone they will be receiving instead of me referring them to go online. **Recommendations to others considering Lightico:** definitely i would recommend a full usage of lightico **What problems is Lightico solving and how is that benefiting you?** problems im solving is giving the opportunity to shown customer all terms and conditions and they can be able to confirm the device and plan, if they are getting any discount ,i to be honest i find a very big benefit from lightico that it make my job nice and easy job, specially if we have a very long day. ### 31. helpful and makes T&C's easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Lightico?** the fact I can send it as a text or email **What do you dislike about Lightico?** sometimes it times out and also when filling the required fields when you try to return to the page it freezes or jumps between fields resulting in a close down and restart **Recommendations to others considering Lightico:** easy tool, multipurpose, makes for a better experience on both sides of a call **What problems is Lightico solving and how is that benefiting you?** helping customers see and understand their contract better, reducing AHT, and increasing the overall experience of a call ### 32. difficult to change password **Rating:** 3.0/5.0 stars **Reviewed by:** MATIA S. | funder, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2021 **What do you like best about Lightico?** sending the email to the customers is fairly simple **What do you dislike about Lightico?** when it comes to down to changing your password get an error everytime. **What problems is Lightico solving and how is that benefiting you?** i don't find that their are any benefits **Official Response from Howard Schulman:** > Hi, this is Howard here from Lightico. I'm sorry to hear you experienced problems resetting your password. In order to properly address the issue, we'd like to get in touch with you. Please contact our 24x7 Customer support via Lightico Help Center at https://knowledge.lightico.com/docs/contacting-support ### 33. Intuitive and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Lightico?** Very intuitive, easy to use. Surprisingly easy. **What do you dislike about Lightico?** Absolutely nothing. Works great, problem free. **Recommendations to others considering Lightico:** Remember to use the pre-planned basket and everything should go smoothly. **What problems is Lightico solving and how is that benefiting you?** Customers love having a copy of their terms and conditions, and the pre-basket options make building the Ts and Cs very quick! ### 34. Lightico is a great easy service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Lightico?** It is really quick and efficient to use **What do you dislike about Lightico?** The server is occasionally down on the website **Recommendations to others considering Lightico:** Go for it its brilliant **What problems is Lightico solving and how is that benefiting you?** It saves me from having to read off T&Cs mulitple times a day and helps to increase compliance levels personally as it automatically has the right info to give to the customer, avoiding human error ### 35. Really easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie M. | sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Lightico?** The upsides of lightico is that its very useful for ourselves to use with customers and also very easy to use **What do you dislike about Lightico?** There isn't much i would say i dislike maybe just some additional things could be added **What problems is Lightico solving and how is that benefiting you?** Solving the problem of not being able to demo devices to customers ### 36. SWEET & SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** shourov a. | SALES ADVISOR, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2021 **What do you like best about Lightico?** The interface is very easy to use, for the advisor and customer **What do you dislike about Lightico?** not being able to see the customers side as they check the documents over **What problems is Lightico solving and how is that benefiting you?** showing potential handsets and their specs to customers so they can get abetter idea about the choice they're making ### 37. Clear for all sides **Rating:** 5.0/5.0 stars **Reviewed by:** Silvio S. | Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Lightico?** I like how easy is to use and how clear is for both partys **What do you dislike about Lightico?** sometimes disconnects or a customer wont recive the message **Recommendations to others considering Lightico:** it's easy to use, is fast and has many features that will help a customer to go through T&C easily **What problems is Lightico solving and how is that benefiting you?** Terms and conditions, address verification for credit checks ### 38. easy for customers **Rating:** 5.0/5.0 stars **Reviewed by:** janessa s. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2021 **What do you like best about Lightico?** gets us documents fast and in a timely manner! **What do you dislike about Lightico?** theres nothing i do not like about lightico, it is so simple **What problems is Lightico solving and how is that benefiting you?** It makes things easier, when missing documents from customers. ### 39. Easy to use from user to end consumer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Lightico?** Sharing terms and conditions, being able to share spec sheets which can help the customer then make a decision to buy a product and service after seeing it and being able to read it especially if talking over the phone and doing it remotely. Started using the system myself about 2 months ago and its made life so much easier. **What do you dislike about Lightico?** Nothing that I found so far which is great. **What problems is Lightico solving and how is that benefiting you?** Being able to work remotely and obtaining signature and customer assertion just by sharing a link. ### 40. Great service and fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Emir Z. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2020 **What do you like best about Lightico?** this is a great service and product. it made our job so easy. It has also made the interaction with our customers more professional . very user friendly portal . screen sharing sessions are great. easy to use for agents and customers. **What do you dislike about Lightico?** nothing , it all good so far. very easy to use. **What problems is Lightico solving and how is that benefiting you?** better interaction with customer. easily sharing the T&Cs instead of reading 10 pages over the phone. massively improved the QA and compliance ### 41. Very Good Tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Erick G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Lightico?** I like this Lightco cause it helped me a lot to reach contact with my customer in a better way even if they're far away from me, Also I like the technology we use in our work, cause it makes the things flow easier. Since I'm using Lighco I don't need to use any other tool to review my customers information and stay in touch with them, It's sometimes hard to pull all the documentation together but with Lightco it's easier to recover information and all stuff about it, because it takes just the phone number and a message. Also I like the way it looks like, it's a clean interface that makes the things look more professional and minimalistic way, it's a super friendly tool for my customer too, so it's easy to guide them through all my procedures requested. Congrats Lightco You have such a Very Good tool to work with my customers and makes my flow easier and really and even more productive than it was with other Tools to review and gather information. Keep doing it like this always! **What do you dislike about Lightico?** Maybe a couple of times the connections is a little slow, sometimes I have to wait until my Customer has the right connection so we can go ahead, It would be fine if Lightco improves that problem, cause that would make the things faster, and that means a better workflow,. **What problems is Lightico solving and how is that benefiting you?** Gathering information easier from Cx that makes easier to proceed with documentation and follow next steps to proceed with my goals ### 42. Very Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Lightico?** the ease of completing it, and how quick it can be done. the amazing use of it and how easy it can used it great. It is amazing and really good and useful the customers really like it as do ourselfs, please keep improving this service. **What do you dislike about Lightico?** it should be linked to our system so we can fill it out quicker. if it was linked our job would be easier.sometimes its hard to see what has been added. **Recommendations to others considering Lightico:** Use it as much as you can as it is amazing **What problems is Lightico solving and how is that benefiting you?** do not need to read out t's and c's, makes the action eaiser for both us and the customer since they can see what we are talking about infront of them which is a great help. I think they like the use of this system aswell as it means they do not need to listen to us talk about the terms and cons. ### 43. Lightico is easy to use, and very helpful for my job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2021 **What do you like best about Lightico?** Lightico is extremely easy to use and can show cutsomers multiple pices of information and can also save copies of anything i send them. **What do you dislike about Lightico?** Connection can sometimes close during the call to a cutsomer so have to resend the link **What problems is Lightico solving and how is that benefiting you?** sharing images and terms of conditons with cutsomer so they can visualise and have copies of anything we are providing for them ### 44. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Lightico?** i fild lightico very easy to use unlike. **What do you dislike about Lightico?** too much manual typing in to boxes no copy and paste options **Recommendations to others considering Lightico:** easy to use **What problems is Lightico solving and how is that benefiting you?** customer reading contracts ### 45. Very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Lightico?** I like how quickly the documents are sent and that you can view them along with your client in real-time. **What do you dislike about Lightico?** It is somewhat difficult when you send to multiple clients at once and one has issues. You can't just download the signatures of those who've already signed and print for the other client. You have to send individual sessions in order to accomplish this. **What problems is Lightico solving and how is that benefiting you?** We are helping small business clients to sign and receive their PPP funds to keep their employees paid, in a very fast and efficient manner. ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | E, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Lightico?** everything is easy to use and quick to locate **What do you dislike about Lightico?** Terms do not update the same day as the company change them **What problems is Lightico solving and how is that benefiting you?** terms and conditions, the ownership is on the customer ### 47. exceptional for the ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Paul W. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Lightico?** smoothness and clearness of the application **What do you dislike about Lightico?** could be able to auto fill from EE basket so not needing to add to workflow **What problems is Lightico solving and how is that benefiting you?** clearness to customers and hard of hearing customers , makes it easier for them to understand ### 48. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kristy D. | Teller Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Lightico?** Customers don’t have a lot of extra steps when signing documents **What do you dislike about Lightico?** Nothing! It’s pretty streamlined and easy to do. **What problems is Lightico solving and how is that benefiting you?** Being able to connect to customers digitally in an easy process. ### 49. Lightico changed the game! **Rating:** 5.0/5.0 stars **Reviewed by:** Yeside F. | s, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Lightico?** It really makes the customer feel as though were taking extra measures to keep their details secure during a call and also cuts down half of the time it takes to place an order. **What do you dislike about Lightico?** Sometimes the connection of the customer means they do not receive the link and when they do it does not allow them to open the secure link and connect to it **What problems is Lightico solving and how is that benefiting you?** Much more time efficient for the customer and advisor ### 50. that now we can request the digital signatures of our clients in a much easier way **Rating:** 3.5/5.0 stars **Reviewed by:** Kerstin B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Lightico?** Working in a call center and having to document the customer's approval many times to purchase a product or service, it is quite a headache to be able to record this information due to the large amount of data that for security reasons we must request to approve the purchase of our services through our electronic channels, however since we started using Lightico this has been considerably reduced due to the fact that we can request the digital signatures of our clients in a much easier, faster and more secure way, which greatly simplifies our internal processes of shipping the requested product to the end customer, in addition their customer service team is exceptional, they answer any questions or concerns in a short period of time and you always manage to feel that you are accompanied at all times, no matter the day or the time, rest assured that they will answer you and solve your problem, no matter how small, the fact That it works perfectly both on my computer and on my phone is a great plus, since it allows me to use the application no matter where I am, be it the office or at home, simply practical and effective **What do you dislike about Lightico?** I don't know about you, but personally this application has been working wonderfully for me and I have no complaints about its use. **What problems is Lightico solving and how is that benefiting you?** Mainly to achieve the digital signatures of my clients by offering them my products or services through the electronic channels of our company, to have greater support in terms of quality of service and security, they helped us in this part like no other Another application had done it before, it really has been very useful. ## Lightico Discussions - [How can i use this via an app on a PC software download?](https://www.g2.com/discussions/how-can-i-use-this-via-an-app-on-a-pc-software-download-a18a3282-75ac-472b-91b2-2843a6bffa36) - 1 comment, 1 upvote - [Is there any hope to expand to other comapnies with lightico?](https://www.g2.com/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) - 1 comment, 1 upvote - [what is the best way to get around the cookies issue?](https://www.g2.com/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) - 1 comment, 1 upvote - [How often will Lightico be updated with any fixes?](https://www.g2.com/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) - 1 comment - [View Lightico pricing details and edition comparison](https://www.g2.com/products/lightico/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+08%3A20%3A35+-0500&secure%5Bsession_id%5D=2a8d4b01-4092-4f1c-8cd3-4155bba3e825&secure%5Btoken%5D=6e5dc9349c40f47cf2558f49fe448d6febc01e95928291d325026af486a980c9&format=llm_user) ## Lightico Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Data Extraction** - Entity Recognition - Text Classification **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Lightico Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,522 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,017 reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - 4.7/5.0 (2,222 reviews)