--- title: Lightico Reviews meta_title: 'Lightico Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 369 reviews by the users' company size, role or industry to find out how Lightico works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 369 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lightico Reviews **Vendor:** Lightico **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.8/5.0 **Total Reviews:** 369 ## About Lightico Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. ## Lightico Reviews ### 1. Good platform to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Lightico?** Interface when actually signining the document. **What do you dislike about Lightico?** There are times when it takes a while to spawn the contact. **What problems is Lightico solving and how is that benefiting you?** Easier interface for our customers. Easier for them to sign. ### 2. Quick, Handy and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Lightico?** Very quick and easy to use, makes my job much easier as a result **What do you dislike about Lightico?** There are quite a few options on drop down boxes, although this is more an issue on our end **Recommendations to others considering Lightico:** Have a few test runs to try it out yourself and learn how it works **What problems is Lightico solving and how is that benefiting you?** Answering customer questions with handy infographics, quick and easy way to approve deals. Much simpler than doing this sort of thing manually ### 3. Reliable and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Lightico?** Everything you need is made very accessible and it could not be any easier to use **What do you dislike about Lightico?** The one thing I would like to have is the ability to use previous options to make interactions with clients more efficient **Recommendations to others considering Lightico:** Take your time when going through the first few attempts. The more times you use lightico with clients the more efficient you will be. **What problems is Lightico solving and how is that benefiting you?** Lightico is really helping communicating necessary information over and through to clients. This makes interactions ,more transparent and trusting ### 4. Quick turnaround for a full e-signature solution **Rating:** 4.5/5.0 stars **Reviewed by:** Alex R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Lightico?** This was a highly visible project with a lot of pressure on turn around from initial conception to full implementation, it was impressive to see how we able to start from zero and end up with a full refined production system in a matter of weeks. Lightico helped on every issue and was very responsive on any all technical questions and kept with us as we would troubleshoot areas. Looking forward to working together again on our next esignature project. **What do you dislike about Lightico?** Documentation could use improvement, time zone issues sometimes hindered the project **What problems is Lightico solving and how is that benefiting you?** We had an urgent project with a thousands of users that would need to execute their paperwork quickly. We started with a very broad set of requirements and were able to translate that into a functional, production system quickly. Most importantly, we were able to keep an audit trail for each document using Lightico's session id and tie that in with a status and finally bring the final executed document back into our internal systems as a copy. ### 5. Quick and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Cole I. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2020 **What do you like best about Lightico?** Saves time in not having to cover extensive pieces of text in conversation, also good for remaining compliant in covering the correct information **What do you dislike about Lightico?** Can sometimes be difficult to use for both parties **Recommendations to others considering Lightico:** It is a very handy tool for communicating with customers especially in terms of agreements and terms and conditions **What problems is Lightico solving and how is that benefiting you?** Save peoples time, customers seem to be alot happier and have more confidence in making decisions ### 6. Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Lightico?** sending information quickly and efficiently **What do you dislike about Lightico?** I'm not a huge fan of the end part where you have to input the number again to say the sale was done, i think it would be a good idea to be able to autofill the number part with the customers number **What problems is Lightico solving and how is that benefiting you?** sending terms and conditions are a breeze with lightico ### 7. Efficient and easy way to do t and c's **Rating:** 4.5/5.0 stars **Reviewed by:** Alex H. | Sales Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Lightico?** The speed that I can get orders placed now **What do you dislike about Lightico?** Glitches every now and then and have to clear and start again **What problems is Lightico solving and how is that benefiting you?** speed and efficiency ### 8. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Lightico?** I love being able to share device informations and deals with costumers easily. Try to use it with every single costumer as it makes experience so much more smooth. **What do you dislike about Lightico?** Maybe layout could be improved on costumers end as they struggle to find tabs sometimes. **Recommendations to others considering Lightico:** Use it whenever you can **What problems is Lightico solving and how is that benefiting you?** Just makes costumer interaction clearer and easier ### 9. COMPLETE GAME CHANGER **Rating:** 5.0/5.0 stars **Reviewed by:** Barry R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Lightico?** I absolutely love the simplicity of this web app as it allows me to spend more time having personal conversations with my customers. It also makes sure that we are getting it right for our customers first time and builds a massive level of confidence for employees as we no longer have to worry about if we said the right things. This has made our entire sales department more efficient and has managed to shorten our call times down so we can help more customers. One of the best things about lightico is that we can send details to a customers phone something that we know they always have on them! **What do you dislike about Lightico?** The things I would love to see improved are the sessions not timing out as much and that the quote are amendable as there is several time I have conversations with a customer and they want to change an element of their package and I then need to do a whole new quote. This isn't too bad of an issue as the webapp is very easy to use and building a new quote takes minutes. The only other thing I would love to see improved is the ability to have sessions ended automatically as soon as all forms have been approved. **Recommendations to others considering Lightico:** Lightico is easily one of the most simple web apps I've used in my role as a sales advisor. I highly recommend you try the service since using lightico I feel less drained after every call as I no longer have to read through mounds of regulatory information and I know my customers are always getting it right first time which has reduced our wait time to get through to us, Our complaints and has massively boosted out productivity. I strongly Advise anyone considering lightico to take the plunge as it will allow your business to grow massively, I am a user who deals with customers every single day and this has removed so much stress is my work life. **What problems is Lightico solving and how is that benefiting you?** Using lightico ensures that we get it right as a business first time. With lightico we don't have to worry about human error and this also allows us to spends lots more time with out customers having the conversations that actually matter to our business. The amount of great feedback I have got from our new and existing customers is unbelievable and most of my customers used to dread the amount of regulatory compliance that would need to be read. This program has made some of our 20-25 minute calls only 5 - 10 minutes long. Lightico has helped me massively with customers that don't understand me(I have a thick Scottish accent) as it allows them to read the quote at their own pace. ### 10. Great experience, amazing platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj P. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2021 **What do you like best about Lightico?** Its built where you can navigate easily and its very organised. Well Done. **What do you dislike about Lightico?** Nothing to dislike at the moment. Will surely share comment on dislike if found one. **What problems is Lightico solving and how is that benefiting you?** Managing sales is easy to check and getting highlights. ### 11. Lightico Suitability Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sobia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Lightico?** It is concise and efficient, removes a lot of the time consuming elements. Summarises the package well and in an easy to read format for the customer. **What do you dislike about Lightico?** Customer's need access to e-mail or mobile number in order for it to be effective. **What problems is Lightico solving and how is that benefiting you?** Customer's are happier to read and click through then have terms and conditions , read at them. It allows us advisors more time to focus on building a relationship and rapport with the customer on the time saved on reading the T's and C's. ### 12. Fast turnaround **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Lightico?** We received our documents through Lightico quickly and without any problems. Would highly recommend. **What do you dislike about Lightico?** Had to enable the cookies on my browser but no problems after that. **What problems is Lightico solving and how is that benefiting you?** Was able to quickly sign documents without having to physically go somewhere to sign them. ### 13. Lightico makes work life a lot easier for the advisor and the customer **Rating:** 5.0/5.0 stars **Reviewed by:** jessica h. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Lightico?** quicker call times, enables us to take more calls faster, and better experience for the customer **What do you dislike about Lightico?** sometimes wont send through to emails and some customers struggle with doing it on the mobile if they are calling from a mobile **What problems is Lightico solving and how is that benefiting you?** happier customers as they dont have to listen to the terms and conditions ### 14. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Lightico?** The easiness with using Lighitco for not only us but for Client's also **What do you dislike about Lightico?** Sometimes the Client's cant work the application so we have the talk them through at times. **Recommendations to others considering Lightico:** We do recommend others to also use this **What problems is Lightico solving and how is that benefiting you?** We obtain images alot faster than before. ### 15. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Lightico?** With the help of Lightico we can get access to signed AX and recordings as well **What do you dislike about Lightico?** A/c gests automatically locked after some time. **Recommendations to others considering Lightico:** good to use **What problems is Lightico solving and how is that benefiting you?** we get to know the agreement with customer so that we can let the customer know what was agreed with him. ### 16. Lightico Is so easy to use and customer friendly **Rating:** 5.0/5.0 stars **Reviewed by:** jonathan m. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Lightico?** I like how lightico can allow us to send the t&c's across to our customers and allow us to engage with them and answer any questions they might not of known they had until they visually could see them in front of them! Such a good and easy tool which other companies don't have!! **What do you dislike about Lightico?** The only dislike is that it can only be done via text whereas we get a massive uptake in people using it and loving it as it is but I think if we could send emails out it would be easier for some people too as they could be on the phone and normally they have a PC or laptop in front of them too so would be a future improvement hopefully! **Recommendations to others considering Lightico:** Super easy once you've done it once you'll be able to do it in your sleep! Customers love it!!! **What problems is Lightico solving and how is that benefiting you?** Massive benefits for customers so they see everything in front of them so they have it for visual but it also supports us as a buisness as customers cant claim they weren't informed as we have a back up which shows they have agreed **Official Response from Howard Schulman:** > Love the feedback and your review. Some good news for you and your team... Lightico can send emails too! Feel free to ask your account manager or ping our 24/7 support who would love to help you enable this built-in feature. Email and texting are powerful ways you can get more things done, easily! ### 17. Brilliant system and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Niall C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Lightico?** It’s such a simple yet effective system. Easy to use and customers love it and mention how much they love it on every call. Customers of all ages and skill sets use it and find it extremely easy to use. It makes our jobs so much easier on a call by call basis. **What do you dislike about Lightico?** No downsides to it, only got positive things to say about it and would recommend anyone using it if they have the chance to do so. **Recommendations to others considering Lightico:** Use it! It’s fantastic and you won’t regret it. Customers who are both young and old, who have varying levels of computer skills all love it, it’s brilliant and I cant recommend it enough. **What problems is Lightico solving and how is that benefiting you?** I find my customers have a better understanding of what they agreed in terms of their plans and the terms and conditions that run alongside their plan. I find we have less people querying their plan after they’ve agreed the terms and conditions through Lightico as they see it in black and white and don’t switch off when a large script is being read at them so it benefits both the customer and ourselves as an individual and as a business too. ### 18. It is a great experience and interactive for our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2020 **What do you like best about Lightico?** The main feature I like is been able to show customers the visuals of the devices the upgrading and q basket of the deal **What do you dislike about Lightico?** to many tariffs which is over loading could just have few and us enter the price of the traiff **Recommendations to others considering Lightico:** if you want customer to have great interaction for been able to see your products and build a basket and to have invoice on there device then lightico is the way forward. Its simple and straight forward to use and EE customers love the interaction and find the service helpful and easy to navigate. A+ + + + + + + + + + + + + keep up the excellent work you guys and look forward to see what else you can bring to the lightico service. Also working from home the lightico capture card also working great 👍 kind regards Keith short I would definitely recommend removing a lot of the traiff as just not nessacary to have all the traffic that are displayed because we enter the price manually as sales agents. Recently the has been a few latency issues across the the lightco platform which can deter from using the the system in place but when working it is an excellent tool. **What problems is Lightico solving and how is that benefiting you?** visual display of the device itself. ### 19. My Lightco Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Lightico?** The way you can share data securely and share screens. **What do you dislike about Lightico?** The way the connection is a bit unstable and client details have to be input to exit application. **What problems is Lightico solving and how is that benefiting you?** Issues around exiting the application and connection to the internet. Customers not seeing the content due to software differences and bars. ### 20. Much quicker for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Lightico?** Great to have all the required information and products in one place. Customers love having a copy of their t's and c's and being able to check things over before confirming they are happy to go ahead. Great to have all the prices calculated on screen and for customer to see it, means they often pick up on errors or things they're not happy with before order is fully submitted. **What do you dislike about Lightico?** It's not so easy to change the e-mail address, telephone number for customer if you've been given wrong information, having to start again with building the package up is a bit of a faff. **Recommendations to others considering Lightico:** Definitely look into it **What problems is Lightico solving and how is that benefiting you?** It has made it easier for customres to understand what we are doing. ### 21. Easy tool for easy job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Lightico?** the fact you can send a link by SMS and you can see customer live following it... **What do you dislike about Lightico?** The fact that you have to work out certain things and figures but if it was upto date then it would be fantastic and make it easier than it already is **What problems is Lightico solving and how is that benefiting you?** easy to use Not having to read out all terms and conditions ### 22. Very quick and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** kIRSTY O. | sales, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2020 **What do you like best about Lightico?** How easy it is to send everything over. How quick customers can get on it **What do you dislike about Lightico?** How when the price is calculated on the third page it does not include discounts so having to explain that to nearly every customer **What problems is Lightico solving and how is that benefiting you?** Customers know what they are signing up for ### 23. Lightico Is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Lightico?** Lightico is easy to use and much quicker than reading out boring statements **What do you dislike about Lightico?** There's nothing to dislike! So easy to use **What problems is Lightico solving and how is that benefiting you?** We have used lightico to T&C's to customers for approval. The customers and our selves love this modern and efficient way to deal with this rather than the dreaded alternative..... the reading to the customer of lengthy, boring and jargon filled statements ### 24. Great service, makes my job easier! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Lightico?** i like the best that is super fast to send the text message with the link to log in **What do you dislike about Lightico?** that the screen sometimes moves when customer is trying to sign **Recommendations to others considering Lightico:** Awesome tool to have handy specially during Corona vires times. Makes my life easier and my customers dont have to get out of their house. **What problems is Lightico solving and how is that benefiting you?** mm I dont have any problems currently with lightico ### 25. Changing the speed of business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2020 **What do you like best about Lightico?** It is simple to use and fast! Super easy navigation. **What do you dislike about Lightico?** There is nothing that I dislike. I am super happy. **What problems is Lightico solving and how is that benefiting you?** Fast communication with customers and fast resolution of missing consumer facing stips ### 26. Excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Lightico?** It makes interactions with customers so much easier and quicker **What do you dislike about Lightico?** sometimes having to manually add deals etc. **What problems is Lightico solving and how is that benefiting you?** overcoming customer objections by being able to share slides of phones, deals ### 27. great stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Lightico?** its so simple and easy to use and customers love it **What do you dislike about Lightico?** nothing, keep this up guys, i love the software **What problems is Lightico solving and how is that benefiting you?** faster interactions with customers and smoother experiences ### 28. LIGHTICO IS VERY HELPFUL. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2021 **What do you like best about Lightico?** I LIKE BEING ABLE TO DO CC VERIFICATION EASILY. **What do you dislike about Lightico?** I DISLIKE HOW LONG IT TAKES THOUGH, SOMETIMES CAN BE SLOW. **What problems is Lightico solving and how is that benefiting you?** EVERYTHING IS GREAT MOSTLY. ### 29. Very easy and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Lightico?** Sharing T&Cs with the customer makes my job alot easier on the day to day basis **What do you dislike about Lightico?** Customers sometimes struggle to navigate through **Recommendations to others considering Lightico:** Use as soon as possible as it makes life so much easier **What problems is Lightico solving and how is that benefiting you?** Selling to customers and showing them products ### 30. Looks good so far **Rating:** 4.0/5.0 stars **Reviewed by:** andrew p. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Lightico?** ease of use once used a few times seems good. **What do you dislike about Lightico?** took a little while to get used to compared to our old system **Recommendations to others considering Lightico:** have a bit of practice before making the full switch to ensure ease of transition **What problems is Lightico solving and how is that benefiting you?** we used to have recorded recaps we would do at the end of the call. This has sped up the process as they took a while and were complicated ### 31. Wow what an invention!! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2020 **What do you like best about Lightico?** I love how simple and easy the interface is to use. **What do you dislike about Lightico?** The card payments with customer sometimes takes too long **Recommendations to others considering Lightico:** I recommend this easy and safe to use application to everyone looking to enhance their customer experience and help employees deal with orders quickly **What problems is Lightico solving and how is that benefiting you?** I've realised it's so much quicker for both myself and the customer. Valuing their time better which leads to happier customers. ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Lightico?** Very quick and easy to use, makes interaction with customers more efficient and I really like the feature where you can show customer's different phones and their specifications. **What do you dislike about Lightico?** Sometimes the documents won't show up on a customer's phone but it's most likely because their phone is quite old. **Recommendations to others considering Lightico:** Use it, it's very efficient **What problems is Lightico solving and how is that benefiting you?** Helps customers to keep their terms and conditions documents. ### 33. Excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Lightico?** the service is very easy to use and customers like it **What do you dislike about Lightico?** we have to manually input speeds and prices **What problems is Lightico solving and how is that benefiting you?** for us it compliance. as this service saves us reading endless statements ### 34. best service i have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** brendan c. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2020 **What do you like best about Lightico?** how easy it makes terms and conditions its a life saver and means you can focus on the customer more its amazing **What do you dislike about Lightico?** i feel like this works very well but there is some features i would like to see more of in the future for example writing back to oneview automatically and advisors being able to view previous conversations from other agents **Recommendations to others considering Lightico:** use it and you will see how amazing it is **What problems is Lightico solving and how is that benefiting you?** i find it just works you can focus on your customer having a much more sales based conversation as they don't have to listen to all t and c customer love it better nps and voc ### 35. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** laura m. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Lightico?** easy to use for customers and users makes things a lot simpler **What do you dislike about Lightico?** sometimes sending to email doesn't work . **What problems is Lightico solving and how is that benefiting you?** customers can see what they are buying in writing before they agree to anything ### 36. Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Lee A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Lightico?** How easy it is for me and my customers to use **What do you dislike about Lightico?** Sometimes it's abit slow. When sending details customer can become impatient **Recommendations to others considering Lightico:** None **What problems is Lightico solving and how is that benefiting you?** Helps with language barriers being able to type what I'm saying really helps ### 37. lightico easy interaction for customers **Rating:** 3.5/5.0 stars **Reviewed by:** Allison T. | Insurance Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2020 **What do you like best about Lightico?** i love the easy use of sending documents to sign via text. Even for customers who have a hard time with technology, can easily sign documentation from a text link, It also is easy to colaberate into your business system. **What do you dislike about Lightico?** I dislike that you dont not have an option to forward documents, or resend to a separate email or phone number with out staring from scratch, **What problems is Lightico solving and how is that benefiting you?** We have easily solved using a system which we can selve serve signature over the phone. **Official Response from Jake Levant:** > Thank you Allison. Glad to hear how easy it is to collaborate. Good news is that you CAN forward documents and send/reengage to a new email or phone number without starting from scratch. Look for the 'forward' or 'reengage' or ping your success manager to walk you through it! Cheers! ### 38. EE Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Lightico?** I like that it is clear, simple and easy for customers to see discounts offered. **What do you dislike about Lightico?** Not all offers are always available. Updates aren't done regularly enough and sometimes options can be confusing for customers a lot struggle to see the drop down box for a spend cap. **Recommendations to others considering Lightico:** The systems are easy to use, user friendly. Quick and compliant. Knowing that your customers can see the deals easy and can approve their T&C's in under 5 minutes takes stress away from agents. **What problems is Lightico solving and how is that benefiting you?** Customers are able to see the loyalty discounts and not feel conned. Benefits are that it is compliant. ### 39. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Lightico?** it is very easy to use and understand. Very easy to walk through. **What do you dislike about Lightico?** There is not much bad to say about lightico. **What problems is Lightico solving and how is that benefiting you?** helping with contract signage. ### 40. Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Lightico?** The fact we can share terms and conditions and give the customers the option to download after is amazing **What do you dislike about Lightico?** There is too much info in lightico, simplify the content based on the department **What problems is Lightico solving and how is that benefiting you?** Less complaints as customers get to see the offer and terms before the upgrade is processed ### 41. Amazing service provided by Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Lightico?** The process is very simple for sending request for documents **What do you dislike about Lightico?** I cant think of any downsides to lightico. **What problems is Lightico solving and how is that benefiting you?** Assisting customer with getting documents sent in ### 42. Lightigo review **Rating:** 4.5/5.0 stars **Reviewed by:** Nick P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Lightico?** Use full quick and complient a great tool for business and customer **What do you dislike about Lightico?** The downsides are some times it lags and is a little slow **Recommendations to others considering Lightico:** A great tool which makes your job a pleasure **What problems is Lightico solving and how is that benefiting you?** It complient clear and precise ### 43. Best system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Lightico?** How easy to use it is. It is so good in my case for showing customers phones also letting them go through the T&C one of the best systems I’ve used so handy would highly recommend. :) **What do you dislike about Lightico?** Nothing there is nothing to dislike at all it is the perfect system so so handy. **What problems is Lightico solving and how is that benefiting you?** Problems are with selling over the phone is customers can’t see them until this great system allows them to see the benefit so good and helps to sell. ### 44. User-friendly, Especially for Non-tech Savvy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Lightico?** I get an email immediately after a contract is signed and can check the status of signed documents easily on my dashboard. **What do you dislike about Lightico?** That the document doesn't pop-up directly from the SMS message link. Sometimes elderly individuals have difficulties figuring out how to open the document from the SMS link. **Recommendations to others considering Lightico:** Make more intuitive for people without smart phone skills. **What problems is Lightico solving and how is that benefiting you?** Elderly people being unable to use it. Getting signatures quickly for contracts. ### 45. Fab system **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Lightico?** Lightico has just been introduced to Plusnet. i am very pleased with how the system works, also how easy it is to use for the advisers and the customers its quick its easy and they can also take more calls as they are not reading all the terms and conditions. fab system. **What do you dislike about Lightico?** Getting used to it has taken some time but all good now and very quick to use. **Recommendations to others considering Lightico:** Use it don't afraid its new however will benefit you massively **What problems is Lightico solving and how is that benefiting you?** How quick the calls are now nothing to read. ### 46. Sales advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Lightico?** I like that lightico makes it a much faster and efficient way of going through terms and conditions and also additional products with a customer with a seamless flow. **What do you dislike about Lightico?** I don’t like that sometimes the link to lightico doesn’t work which can cause some issues. **What problems is Lightico solving and how is that benefiting you?** I have been able to go through terms and conditions without any issues at all and also making the experience a much faster and efficient way. Customers are also very happy with lightico. ### 47. Lightico is straight forward and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Lightico?** I like the simplicity of typing up a customer contract and just sending it to them instead of reading it out word for word **What do you dislike about Lightico?** It doesn't always work with certain emails **What problems is Lightico solving and how is that benefiting you?** Compliance is a lot better of using lightico ### 48. Great Resource **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Lightico?** I like the simplicity for being able to see everything in one area. **What do you dislike about Lightico?** I don't have any dislikes. So far this platform has been great. **What problems is Lightico solving and how is that benefiting you?** I'm solving the problem of not having a direct place to connect with customers when we are needing documents from them ### 49. Simplifies my job and makes it easier to focus on conversation and the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Lightico?** Saves me reading T&C'S over and over.... **What do you dislike about Lightico?** Find it hard to multitask sometimes..... **What problems is Lightico solving and how is that benefiting you?** Keeps customers attention better ### 50. Makes my job so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Lightico?** I love the fact that Lightico makes my job easier by allowing me to send terms & conditions to customers rather than reading. **What do you dislike about Lightico?** Only minor downfall is that sometimes it doesn't send the lightico session to some emails, have to try multiple times but it's only a minor problem. **Recommendations to others considering Lightico:** Use it. Use it every day, it makes my job a breeze! **What problems is Lightico solving and how is that benefiting you?** Makes contract signing so clear and easy. Our customers love it. ## Lightico Discussions - [How can i use this via an app on a PC software download?](https://www.g2.com/discussions/how-can-i-use-this-via-an-app-on-a-pc-software-download-a18a3282-75ac-472b-91b2-2843a6bffa36) - 1 comment, 1 upvote - [Is there any hope to expand to other comapnies with lightico?](https://www.g2.com/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) - 1 comment, 1 upvote - [what is the best way to get around the cookies issue?](https://www.g2.com/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) - 1 comment, 1 upvote - [How often will Lightico be updated with any fixes?](https://www.g2.com/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) - 1 comment - [View Lightico pricing details and edition comparison](https://www.g2.com/products/lightico/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+13%3A06%3A37+-0500&secure%5Bsession_id%5D=c7ae077f-5c6b-419b-9b0d-3bc5b1421ff0&secure%5Btoken%5D=aaf2adf1f3667ea20d5c1bab6c92bd158ac0a94ed8cc4a927e7eb3de2d5bf246&format=llm_user) ## Lightico Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Data Extraction** - Entity Recognition - Text Classification **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Lightico Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,522 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,017 reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - 4.7/5.0 (2,222 reviews)