--- title: Lightico Reviews meta_title: 'Lightico Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 369 reviews by the users' company size, role or industry to find out how Lightico works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 369 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lightico Reviews **Vendor:** Lightico **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.8/5.0 **Total Reviews:** 369 ## About Lightico Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. ## Lightico Reviews ### 1. Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Lightico?** I like how seemless it is and how forward thinking it is **What do you dislike about Lightico?** How you can't delete on that you have sent or how you have to come out and go back in if you need to resend the message **Recommendations to others considering Lightico:** Real easy application **What problems is Lightico solving and how is that benefiting you?** An easy clear way for customers to visualise their deal and see the promos and offers ### 2. it saves you reading it and layout nice **Rating:** 4.5/5.0 stars **Reviewed by:** Abbey R. | c, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Lightico?** how easy it is to use and the same as cust seeing it you can see when they are done and help them use it a it looks the same both ways **What do you dislike about Lightico?** that there are alot of errors and drops all the time so you cannot sue it **What problems is Lightico solving and how is that benefiting you?** i have seen they make my call easy and quick as i dont need to ready anything out ### 3. Easy and simple to use, for all users. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Lightico?** How simple it is to use. Easily accessible. **What do you dislike about Lightico?** There isn't anything I dislike about lightico. From reading terms and conditions to this is a huge change and I love it **Recommendations to others considering Lightico:** Vert easy system to use **What problems is Lightico solving and how is that benefiting you?** Reading terms to vulnerable customers or any language/accent barriers ### 4. Lightico is super easy to use and is helpful with getting paperwork submitted quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylah H. | Titles maintance agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Lightico?** I love how user friendly it is and how simple the customer view is. **What do you dislike about Lightico?** Nothing. Its awesome and super easy to use. **What problems is Lightico solving and how is that benefiting you?** We use lightico to get POAs and other documents needed to perfect customers titles and it makes it super simple and easy to receive those documents quickly. ### 5. This is a safe and 100% positive way to take payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Lightico?** Easy use of the software and the way customers can interact. **What do you dislike about Lightico?** I like everything about it. There is 1 thing that I wish it wouldn't time out so fast so then you dont have to keep logging back into Lightico. **What problems is Lightico solving and how is that benefiting you?** Lightico makes taking payments faster and more secure. I like how you can send messages to the customers, just makes it more personal. ### 6. easy to use and great for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2021 **What do you like best about Lightico?** connectivity with customers and the ability to see as they check through documents **What do you dislike about Lightico?** when items arent fully pre planned in and custiemrs have often said the text is too small/ **What problems is Lightico solving and how is that benefiting you?** quicker and more efficient for customer and valuable compliance and consistency with the call terms and conditions ### 7. Easy and very reliable to use **Rating:** 5.0/5.0 stars **Reviewed by:** Luke N. | Customer consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Lightico?** Easy for not only yourself but your customers **What do you dislike about Lightico?** Nothing the app has no flaws which i have experienced **Recommendations to others considering Lightico:** Very easy to work round the site **What problems is Lightico solving and how is that benefiting you?** Building the right package and making sure the customer knows what they are getting ### 8. Makes signing documents VERY easy for my customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Lightico?** I like the ease of use. I also enjoy how quickly you can get documents completed. **What do you dislike about Lightico?** My customers sometimes have a hard time finding the link in their email. **Recommendations to others considering Lightico:** Great customer service if you need help getting into the platform. Great website to take your business to the next level. **What problems is Lightico solving and how is that benefiting you?** Getting paperwork taken care of in a timely manner. ### 9. Lightico is easy and accessible for agents and clientele **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Lightico?** I enjoy being able to converse in the session with a client, and having access to the document right at our finger tips. Everything is place in the program to benefit ourselves and the person on the other end perfectly. **What do you dislike about Lightico?** At times Lightico can be slow loading/sending documents or messages, which could be just a glitch in the system at times. Overall there is nothing to specifically dislike. **Recommendations to others considering Lightico:** If help is needed with digitally signatures in regards to documents and forms, Lightico is the way to go. **What problems is Lightico solving and how is that benefiting you?** Lightico is just helpful all together and makes the whole process transition over smoothly. A huge benefit within this system is making everything easy, quick and efficient. ### 10. An easy user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Lightico?** Lightico is great for customers and employees. Customers do not have to listen to several minutes worth of Terms and Conditions, which they don't always take in. There is no doubt with Lightico - the company knows what has been signed and the customer has chance to read everything in full. **What do you dislike about Lightico?** The different drop down sections can sometimes be slow to load. It is also dependent upon the customer having a good internet connection as the documents sometimes struggle to load on slower speeds. **What problems is Lightico solving and how is that benefiting you?** Employees can use the time that the customer is reading the Terms and Conditions to complete other tasks for the customer, further reducing talk time. ### 11. Easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Lightico?** Customer service is very responsive when needing help. Documents that are sent to clients are speedy and straightforward. **What do you dislike about Lightico?** So far nothing to dislike about the program **What problems is Lightico solving and how is that benefiting you?** It takes up less time and very efficient when using the interface. ### 12. Painless interaction with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Tamas A. | Sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Lightico?** Straightforward, easy to use, customers have no problems with it at all. **What do you dislike about Lightico?** Sometimes take a bit to load everything in at first. **What problems is Lightico solving and how is that benefiting you?** Interaction with customers, helps a lot instead of reading out terms and conditions. ### 13. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Lightico?** Speed and ease of use and ensures no errors **What do you dislike about Lightico?** Does not have all specifics for BT Sales **What problems is Lightico solving and how is that benefiting you?** Makes everything quicker whencovering terms and conditions, gives customers more confidence in what they are agreeing to. ### 14. Lightico experience has been an amazing way of expediting our services to our clients!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Darren B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Lightico?** We are able to see and help our customers in real-time **What do you dislike about Lightico?** The customer gets locked out of the session after 10 days, should be a longer time. **Recommendations to others considering Lightico:** Best Quality of Services available in the marketplace. I highly recommend Lightico to companies that are looking for expedited services to clients. They are excellent in training and technical support **What problems is Lightico solving and how is that benefiting you?** the customer see that we are able to get back in theirs cars sooner than the old process. ### 15. Helps customers understand what they're accepting and helps sell more! **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron C. | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Lightico?** I like that I can send customers information on additional products which helps me sell more! **What do you dislike about Lightico?** The only downside is that the web page sometimes hangs and you need to either log out and log back in or refresh the page. **What problems is Lightico solving and how is that benefiting you?** Saving lots of time with customers! Instead of having to read through lots of terms and conditions, I can send them on Lightico instead - right to the customer's mobile phone. ### 16. Helpful program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Lightico?** easy to use, makes signing documents smooth and customers are able to sign by text **What do you dislike about Lightico?** Sometimes customer cannot open documents, hard to delete a session if more than one created. **What problems is Lightico solving and how is that benefiting you?** signing documnets. ### 17. Excellent sytem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Lightico?** Easy to navigate and all the info I need in one place **What do you dislike about Lightico?** Nothing as Easy to navigate and all the info I need in one place **Recommendations to others considering Lightico:** Great for sharing info with your customers in great detail ! **What problems is Lightico solving and how is that benefiting you?** Easy to share information with my customers, I don't miss a detail with it Customers can see the information that is needed and its easy to use! ### 18. Easy to use and convenient **Rating:** 4.0/5.0 stars **Reviewed by:** megan r. | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Lightico?** It is useful as it saves time on phone calls, and it gives customer more re-assurance as they are able to see what they are buying or agreeing too on the call, rather than waiting for a confirmation email. It also makes the customer's experience seamless and more transparent. **What do you dislike about Lightico?** Sometimes difficult to use with elderly customers as they aren't too tech savvy, and sometimes communications don't come through. **Recommendations to others considering Lightico:** Definitely use when needing to confirm information with a customer, or needing to save time on phone calls **What problems is Lightico solving and how is that benefiting you?** Saves time, saves the customer asking multiple questions, gives more re-assurance, and saves advisors making mistakes ### 19. Hands down worst document signing service I have used. **Rating:** 0.0/5.0 stars **Reviewed by:** Kyle W. | Sales Development Specialist/Principal Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Lightico?** The live sign process is a cool feature but I don't use it ever. **What do you dislike about Lightico?** The entire process of adding fields is horrendous **Recommendations to others considering Lightico:** Run....as fast as you can **What problems is Lightico solving and how is that benefiting you?** It has made everything more difficult. I have realized that the other Signing services out there are far superior **Official Response from Howard Schulman:** > Hi Kyle, I'm saddened to hear about your experience. We take all reviews and feedback seriously. In your case, I am concerned that you are not familiar with Lightico, as your experience is not in-line with our many happy customers who find the solution intuitive. To add to that, given our full, live user training and our 24/7 personal support available by phone, email and chat, I hope you've given this adequate attention to achieve your goal. To set you on a course of success, beyond the full training, round-the-clock service you have, I would like to offer 1 on 1 personal guidance, to personally show how easy it is to use Lightico, including the field editor, and that you can achieve your goals. You may reply here with your email or reach out directly to myself, howard@lightico.com, or your dedicated account manager. ### 20. great concept **Rating:** 5.0/5.0 stars **Reviewed by:** Raz A. | sales, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Lightico?** sharing screens with customers demoing products **What do you dislike about Lightico?** reload couple of times as does tend to freeze **What problems is Lightico solving and how is that benefiting you?** demoing products during the pandemic getting the cusotmers engaded ### 21. Excellent Modern Document Request and Signature System - Next Level for the Banking Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Noah T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Lightico?** I like being able to put boxes exactly where I need clients to sign, and then allowing them to have the option to type their name on a keyboard to overlay as a signature, this is super easy for clients on a smartphone! This will save so many unnecessary trips to the bank for clients, and save lots of paper and ink for us at the bank. This product is truly a win/win! Lightico also helps us in our client verification procedures, we can send a client a text and just sat we're verifying their driver's license as we see it is expired. This is something we get credit for on our "Scorecards" at the bank, so will truly be a value add and again save client's unnecessary trips to the bank! This product is also friendly to business clients as they tend to have their documents on a computer, and the email option is excellent for their more diverse and larger documents. **What do you dislike about Lightico?** The main thing I dislike about Lightico is that it's been long overdue and I wish I would have had it my whole career! To date, I've had no issues with Lightico, but that doesn't mean I won't. I trust their team and staff to be very assistive to ours and to get things going again if we do have issues. Some of the functionality on sending for signatures I'd like to be able to edit boxes more on size and shape, but that's just me being kind of too detail-oriented. **Recommendations to others considering Lightico:** If you're needing an upgrade to a current document acquiring service, or have never had one and are looking to join the new age of banking, Lightico is for you! Ease of use is an A++! **What problems is Lightico solving and how is that benefiting you?** Lightico is solving the problem of a client having to come to the branch, especially during COVID-19, but also for busy clients who have direct deposit and debit card, they have no reason to come to the bank! Lightico is also solving the problem of having just 1 more signature for a client to make and just simply shooting them a text or email eliminates trips back to the bank. ### 22. Recruiting usage for Lightico **Rating:** 4.5/5.0 stars **Reviewed by:** Danyell P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Lightico?** I like the ease of contacting agents and continuing conversations with them in one place. **What do you dislike about Lightico?** I do not like that I could not locate a how to guide or other instructions. **Recommendations to others considering Lightico:** This is a simple platform to conduct quick sessions to get information needed to and from clients/customers in todays virtual world. **What problems is Lightico solving and how is that benefiting you?** I am linked through a corporate account and therefore do not have access to input many actions that it would be easier if I were able to do myself. ### 23. Lightico is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Lightico?** To be able to interact with customers with T&C's and product information without taking too much time to verbally confirm them **What do you dislike about Lightico?** Can't rotate a phone to landscape to be able to read the T&C's **What problems is Lightico solving and how is that benefiting you?** Getting T&C's done quickly which allows me to take more calls ### 24. Amazing app **Rating:** 5.0/5.0 stars **Reviewed by:** Hristian R. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Lightico?** Its easy to use, secure and very reliable. **What do you dislike about Lightico?** You should be able to use pre-made templates on the packages that you offer to customer. **What problems is Lightico solving and how is that benefiting you?** It gives our customers a secure way to receive contracts give card details. ### 25. Fantastic and Simple Product **Rating:** 5.0/5.0 stars **Reviewed by:** Katie H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** Since using Lightico it has made my job so so so so much easier, customers also love it too! It is very simple to navigate and user friendly, i have not had any issues using Lightico and you pick it up very quickly, it runs very efficiently and the link that is send to customers is very clear and easy to understand. It saves me so much time and means i do not have to bore the customer with a list of terms and conditions they can approve themselves whilst on the phone to you and this inturn allows you to have a more personal conversation with your customers. I enjoy using Lightico and wish we had been using it years ago! **What do you dislike about Lightico?** You can't edit the phone number once you have built the package and the customer has engaged so if you have input the incorrect number by mistake you need to start to build your package again, if a fix was put in place this would be great. Sometimes when you select trick boxes they do not allow you to select them so you have to start again and build that part of the package again to be able to select tick boxes for add ons. That is the only thing i can fault on Lighico so far. **Recommendations to others considering Lightico:** Definitely use it! So simple to use and saves a lot of time making my job quicker and easier, also allows me to achieve my target more easily **What problems is Lightico solving and how is that benefiting you?** Making my customers experience much quicker and more personal it allows me to achieve my targets quickly and answer more customer queries ### 26. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Lightico?** customers love all the information to hand **What do you dislike about Lightico?** bit bulky when entering details can time out and have to re sign in **What problems is Lightico solving and how is that benefiting you?** better for customer if u enter incorect information you have to restart the lightico app as crashes ### 27. Massively enhances the way we deal with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2021 **What do you like best about Lightico?** Personal touch with the customer as they experiance telephone sales but with actual text that they can reveiew and save **What do you dislike about Lightico?** I dont dislike anything about the platform **What problems is Lightico solving and how is that benefiting you?** Saves time and effort and enhances the customer experience. ### 28. Incredibly useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Lightico?** The cohesion it creates with the client to be able to communicate information. Rather than reading text over the phone clients can see exactly what is being communicated to them **What do you dislike about Lightico?** Sometimes it can feel quite slow to mainly fill boxes out however this gives more time to talk to the client and find out more about their needs and requirements. Blessing and a curse **What problems is Lightico solving and how is that benefiting you?** Clients understand exactly what is being communicated to them rather than ignoring the T&CS. It lets customers take responsibility for their own transaction or interaction with our business ### 29. Not up to the mark **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Lightico?** It's good to see that we can get customer's signatures on the contracts that are admissable in court and are a valid proof of ant contractual agreement. **What do you dislike about Lightico?** Mostly I do not find any result; so it makes this app not very useful for my work **What problems is Lightico solving and how is that benefiting you?** Billing complaints **Official Response from Howard Schulman:** > Hi, this is Howard from Lightico. I'm sorry to hear that you feel Lightico is not meeting or exceeding your expectations. Our customer success team and your dedicated account manager are available to help optimize results and help you get the most out of Lightico. Please be sure to reach out to your account representatives. ### 30. Lightico doing great job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Lightico?** Lightico finding out, am I entitled to my VW Passat compensation- it's a great job. **What do you dislike about Lightico?** I'm happy with everything because Lightico doing the job instead of me. **What problems is Lightico solving and how is that benefiting you?** I have no problems with Lightico, I'm just expecting some compensation for my car. ### 31. This site is the best thing since sliced bread! **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Lightico?** Lightico is super easy to use for both the person sending documents and for the one accessing them to sign. I can't think of one thing they could do to make this a better site. **What do you dislike about Lightico?** If I have to say one thing I don't like there will only be one and that is the size of the drivers license that comes through. **Recommendations to others considering Lightico:** Make it your own by tweaking the documents you are able to request. **What problems is Lightico solving and how is that benefiting you?** LIghtico has made my job so much easier. I have been able to get documents from people that I have been trying via other means for months. It is so user friendly on both sides that very few people won't utilize it. Every once in a while I get a person that is hesitant to open the link even after I have spoken to them and verbally notified them that this text/email would be coming. I think that is just those people being overly cautious. I LOVE LIGHTICO! ### 32. Lightico API **Rating:** 4.0/5.0 stars **Reviewed by:** Nadav G. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Lightico?** This product is very easy to use for the customers. The company is continue to develop new fetchers all the time. **What do you dislike about Lightico?** The main product abilities is a bit advance from the API abilities **What problems is Lightico solving and how is that benefiting you?** Our use with Lightico make the agent working process much more efficient and give him the ability to handle with more clients then before. In addition we added and still adding an automatic processes on agents action on our company systems. ### 33. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2021 **What do you like best about Lightico?** the convinance of being aboe to send our customers all the details of the contract **What do you dislike about Lightico?** to be honest absolutly nothing its just amazing **What problems is Lightico solving and how is that benefiting you?** the quick turn around with customer they are able to see in front of them what they are getting ### 34. makes sending customers their Ts&Cs easy **Rating:** 5.0/5.0 stars **Reviewed by:** dan p. | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Lightico?** simple and clean user interface makes navigating the site easy **What do you dislike about Lightico?** sometimes customers' firewalls, cookies settings etc prevent them from using the service **Recommendations to others considering Lightico:** keep using it **What problems is Lightico solving and how is that benefiting you?** helps make selling to customers more transparent with all the information in front of them ### 35. Lightico a go go **Rating:** 5.0/5.0 stars **Reviewed by:** Justin J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Lightico?** The efficiency it engenders and the increased productivity it will promote **What do you dislike about Lightico?** It took a very very very very long time. **Recommendations to others considering Lightico:** Give it a go, you won't know you've been missing it until you try it **What problems is Lightico solving and how is that benefiting you?** It will save lots of valuable time and increase productivity ### 36. Really Simple to Use & Great for Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Nicki G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Lightico?** The simple clear guidance for advisors, and the brilliant clarity for our customers. Using lightico has reduced my call handling time, giving me more time to find out their needs and provide great solutions. I really do want to shout about lightico from the rooftops!! Its fab **What do you dislike about Lightico?** Nothing - its amazingly easy to use & builds great customer confidence. Once you get used to it, it makes each call much more compliant, and easy for customers to understand. **Recommendations to others considering Lightico:** Try it!! It really does help reduce CHT and callbacks/disputes from customers **What problems is Lightico solving and how is that benefiting you?** Reducing handling time, ensuring customers have the t&c they need and can approve before continuing with the call. It reduces callbacks as customers have approved before completing the contract. My work is made simpler and less stressful by this engagement in preference to somewhat dry terms and conditions. ### 37. T&C's are a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Aiden O. | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Lightico?** Ease of use! Simply send a text or email to the customer and its done! **What do you dislike about Lightico?** Only thing i dislike for my company is that we dont have a part where we can capture customers details. Apart from that, perfect. **What problems is Lightico solving and how is that benefiting you?** T&C disputes. ### 38. Very good system to share details with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Lightico?** Being able to send messages to the customer through lightico, being able to show their price plans clearly, and share pre loaded details about devices **What do you dislike about Lightico?** Nothing to dislike as it all works efficiently. **What problems is Lightico solving and how is that benefiting you?** Data proctetion rules can be met by using this software ### 39. A user-friendly way to handle the heavy lifting of getting your contracts sorted! **Rating:** 4.0/5.0 stars **Reviewed by:** David P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Lightico?** Lightico provides the ability to create and send a document to an end-user for approval whilst speaking with them. This allows a customer to review what they're agreeing to in (close to) real time avoiding any sort of misunderstanding. Terms and conditions can be monotonous, especially when read out over the phone. People have a tendency to switch off or recall terms from memory. With up to date terms available through Lightico, it avoids problems and complaints later down the line. Being able to submit the contract signing request via email and text is a great for this that may not have a smart phone, but have access to their email. **What do you dislike about Lightico?** Lightico is a great system in its own right, but can be better improved by way of some automation. Working for BT, the UK's largest telecommunications network, we incorporate PlusNet and EE. Whilst call handline time is significantly reduced, it's still necessary for a use to input the data that the customer is agreeing to which can still result in human error. When customers receive the URL, they sometime get confused by having to first accept the cookie notification, then click on continue, and then click on open before they can see their documents. It would be better if you could auto-open a document when you're only sending one notification. **Recommendations to others considering Lightico:** Lightico is a great tool in order to combat customer misunderstanding and providing a means that customers can see what they're agreeing to beforehand. Lightico allows customer's to build a sort of trust with the person they are speaking with. With a single login portal and full reporting, this is a great solution. **What problems is Lightico solving and how is that benefiting you?** Following the implementation of Lightico, we have seen a reduction in call handling time and I'm confident that we will begin to realise a reduction is complaints relating to misinformation or miss-selling. We have received some really positive feedback from our more tech-savvy customers who really like how easy it is to navigate. **Official Response from Howard Schulman:** > Hi Dave, thank you for your amazing feedback on the product, glad you like! We have passed the specific feedback onto your Lightico account team. We will take on board your feature suggestions and address them to yourself and the EE/BT team directly and will include collective comments there. In addition, we will also look into the performance comments for the standalone functionality to investigate further. ### 40. Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Lightico?** Easy information sharing to customers whilst processing orders **What do you dislike about Lightico?** Payment system can be tempermental at times **What problems is Lightico solving and how is that benefiting you?** Being able to send terms and conditions easily ### 41. brilliant service for both us the agent and the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Lightico?** quicker for the legal bit, customers get to interact more and it helps with NPS **What do you dislike about Lightico?** sometimes take a little while to find the right deal so been able to search would be a help **Recommendations to others considering Lightico:** use it as often as possible to get used to it, and it will then help much more with getting around it **What problems is Lightico solving and how is that benefiting you?** showing customers the phones and the phone colours. it can really help finish off a sale when they are not to sure on the phone ### 42. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Lightico?** Very easy to use and customers seem to like it **What do you dislike about Lightico?** Nothing - it is super helpful in my job. **What problems is Lightico solving and how is that benefiting you?** Makes calls quicker ### 43. Lightico is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Lightico?** Lightico is an esign product yes, but their secure document collection via cell phone pictures is a game changer **What do you dislike about Lightico?** At this time I have not found anything I dislike about this product. **What problems is Lightico solving and how is that benefiting you?** We are using this for our esign solution. The ease in document collection thought cuts down the time in our customers getting us documents. ### 44. Simple and Easy solution for document retrieval **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Lightico?** Easily followable steps and clear layout. Fast ans reliable for apps and users. clear layout that doesnt confuse me when im trying to navigate quickly **What do you dislike about Lightico?** Some of the docs areas are limited in some areas. There needs to be a create your own stip for certain docs that are not really available in the current pool of docs **What problems is Lightico solving and how is that benefiting you?** Sending stips to apps with ease and almost instant delivery. Trust that its coming from reliable source and simple fot them to use and handle when returning the stips we ask for. ### 45. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Lightico?** Lightico is easy to use and simple for everyone to navigate around the system, making in painless to use. **What do you dislike about Lightico?** The down side is that it is web based and can crash. **What problems is Lightico solving and how is that benefiting you?** very easy to use. ### 46. link **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Lightico?** easy upload and immediate results for every upload **What do you dislike about Lightico?** resetting passwords so often needs to be time allowed **Recommendations to others considering Lightico:** get it **What problems is Lightico solving and how is that benefiting you?** obtaining immediate results no delay in docs ### 47. Great for compliance **Rating:** 5.0/5.0 stars **Reviewed by:** kris m. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Lightico?** So fast to send and email or text to a customer you are talking with. You can show them images of products and t&C's so you will always sell compliant **What do you dislike about Lightico?** Nothing does what I need it to do. Very good product **Recommendations to others considering Lightico:** If you need to read compliance scripts on a phone call use this instead **What problems is Lightico solving and how is that benefiting you?** Making sure every sale is compliant Help customers make a decision there and then Speed of a sale ### 48. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie C. | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2020 **What do you like best about Lightico?** Quick and easy to use, easy for customer to review package. **What do you dislike about Lightico?** Not easy for older people to interact with **What problems is Lightico solving and how is that benefiting you?** Easier to talk to customers and give them all the details without them missing anything ### 49. Great invaluable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Lightico?** really helps speed up transaction times and reassuring customers **What do you dislike about Lightico?** cant manually alter the drop down options **What problems is Lightico solving and how is that benefiting you?** Really helps to reassure customers, and helps give them confidence in purchasing. ### 50. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Lightico?** The functionality of Lightico is very user friendly. The layout is easy to look at and navigate. **What do you dislike about Lightico?** It would be nice if you could see a confirmation that the message was delivered or read by the receiver. **Recommendations to others considering Lightico:** It is very user friendly and easy to navigate without formal training. **What problems is Lightico solving and how is that benefiting you?** Lightico is helping us to connect with patients. We are receiving more feedback through Lightico than through the mail service. ## Lightico Discussions - [How can i use this via an app on a PC software download?](https://www.g2.com/discussions/how-can-i-use-this-via-an-app-on-a-pc-software-download-a18a3282-75ac-472b-91b2-2843a6bffa36) - 1 comment, 1 upvote - [Is there any hope to expand to other comapnies with lightico?](https://www.g2.com/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) - 1 comment, 1 upvote - [what is the best way to get around the cookies issue?](https://www.g2.com/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) - 1 comment, 1 upvote - [How often will Lightico be updated with any fixes?](https://www.g2.com/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) - 1 comment - [View Lightico pricing details and edition comparison](https://www.g2.com/products/lightico/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+04%3A10%3A57+-0500&secure%5Bsession_id%5D=224cbec3-3cca-4693-8c97-eaedaa5d7b81&secure%5Btoken%5D=fb6bc73e7b288e8873c88f9628771c3d846feec9b14628692606f2020ff069a0&format=llm_user) ## Lightico Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Data Extraction** - Entity Recognition - Text Classification **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Lightico Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,521 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,017 reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - 4.7/5.0 (2,219 reviews)