--- title: Lightico Reviews meta_title: 'Lightico Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 369 reviews by the users' company size, role or industry to find out how Lightico works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 369 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lightico Reviews **Vendor:** Lightico **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.8/5.0 **Total Reviews:** 369 ## About Lightico Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. ## Lightico Reviews ### 1. Simple And Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2021 **What do you like best about Lightico?** I like how easy this is to set up a contract for the customer and how easy it is for them to get the info to the customer **What do you dislike about Lightico?** Your service dosnt seem to work with most apple products due to cookies, This is a big issue for customer who dont understand mobile/tablets and dont have the knowlage of how to enable this. If you could figure out a work around would be amazing. **What problems is Lightico solving and how is that benefiting you?** Since using this service it cuts out alot of time informing customer about T&Cs what can cause customer to get confused or misunderstand, using this service puts this info in front of my customer that allows then to have this information in front of them and allows them to read this section by section ### 2. Best customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Noe G. | Sr Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Lightico?** we can provide the best customer experince by helping customers on real time **What do you dislike about Lightico?** I think is great, and i can not think of anythig that i dont like **What problems is Lightico solving and how is that benefiting you?** helpying customers on real time to sing for 3rd partys picking up vehicles and personal properties ### 3. Can efficiently and effectively establish a connection with a customer to cover legality **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan V. | EE compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Lightico?** The upsides are that it removes the risk of non-verbatim speech which is important for compliance at EE and the documents uploaded are always up to date. Additionally if there are language barriers they can read it in their own time. **What do you dislike about Lightico?** Sometimes the documents do not send to the customer **Recommendations to others considering Lightico:** For direct contact with customers, lightico is the way forward for electronic communication **What problems is Lightico solving and how is that benefiting you?** Removing the risk of non-verbatim speech ### 4. Im finding lightico useful and the customers also find it alot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Lightico?** The ease when putting in a contract type and all the information needed to sign the contract **What do you dislike about Lightico?** Sometimes customers have reported they cannot see the documents however a refresh and resend normally fixes this **What problems is Lightico solving and how is that benefiting you?** Saving my own time and my own stats as well as increasing customer satisfaction.I have realised alot of customers enjoy this method rather than listening to me reading stats ### 5. Great Resource! Super easy and fast to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyx B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Lightico?** I like that you can easily sign documents right with your phone or computer instead of having to wait for the documents to come in the mail or having to in person to sign documents. It is way more convenient and quick. **What do you dislike about Lightico?** I don't dislike anything about it! I think it is a very great resource! **What problems is Lightico solving and how is that benefiting you?** I am solving the problem of having to go in person and sign a document. Some benefits are that you can easily sign the document on your phone at home or wherever you are! You don't have to worry about making plans for daycare, taking time off of work, using your time during lunch hour, or any of those types of problems you normally run into if you have to go into a business to sign documents. I think this is way easier and faster. Great resource! ### 6. Fantastic piece of software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2021 **What do you like best about Lightico?** The clean slick layout, love it's white! **What do you dislike about Lightico?** Can be a little glitchy if you adjust the window when already started to fill in, can understand this may be due to all the things its connected to at the time! **Recommendations to others considering Lightico:** colleagues **What problems is Lightico solving and how is that benefiting you?** Customers love the speed and ease it brings when renewing contracts, very simple and easy to use ### 7. Light icon is great when you have a sore throat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Lightico?** The fact that streaming terms and conditions of products to customers is seamless. The fact that we can show customers products through there too is amazing **What do you dislike about Lightico?** Sometimes working from home the system is slow at times and does take a minute to update from the client **Recommendations to others considering Lightico:** It's great use it asap **What problems is Lightico solving and how is that benefiting you?** The benefits that when a customer isn't that tech handy we can send them the lighitco link and help them out every step of the way ### 8. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy D. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** The simplicity of it and that customers like to use it. **What do you dislike about Lightico?** There are too many price plans in the drop-down for plans. Some are even doubled. This takes up time trying to find the right one. **Recommendations to others considering Lightico:** na **What problems is Lightico solving and how is that benefiting you?** FCR going up as customers have a download of their basket so they do not need to call back in. ### 9. Lightico review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Lightico?** Ease of use for agents and customers, saves having to read out T&C's and gets rid of any ambiguity regarding this. This in conjunction with our other pieces of software enables a smooth customer experience. **What do you dislike about Lightico?** Putting in the figures for the contract can be confusing the first few times; there is also some inconsistency at times with customers being able to view the relevant documents. But that is few and far between. **What problems is Lightico solving and how is that benefiting you?** Reducing handling time on the phone for agents ensures clarity for customers on the terms of their contract, and having them read and sign off on the doc reduces potential mis-sell claims. ### 10. A great way to be clear **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Lightico?** When I am having complex conversations about different services and prices, things can sometimes get a a little bit confusing. Being able to note everything down in one place and easily send it to my customer is such a big help. Thanks to this, my customers can have a clear breakdown of my offer and its also great that I can text everythign to them with a few simple clicks. **What do you dislike about Lightico?** - Older customers can struggle with font sizes, loading up lightico and navigating it. - filling out each field manually is fine, but an automatic system would be amazing, that would work with my sales system. -Sometimes I can not put specific deals/prices acrross as they are not available to choose. **What problems is Lightico solving and how is that benefiting you?** It is great for clearly putting acrross all tyerms and conditions of a deal for you may be offering for a customer. It saves time and also re-assures the customer as they have their own copy of the terms and conditions before they have even agreed to an order being palced. ### 11. Mr **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Lightico?** Sharing all of the terms by building the deals in it you know you haven't forgot to complete something **What do you dislike about Lightico?** Having to scroll down all the plans for phones there needs to be a category options for smart of Ess or to filter by amount of data **Recommendations to others considering Lightico:** I think the software is amazing and has helped us out massively as a company makes it so easy to show the customer what is happening **What problems is Lightico solving and how is that benefiting you?** Less call backs for people not knowing what plan they are signed up to ### 12. Makes my job much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Lightico?** Saves me time and effort, which is good! - All of the options are clearly laid out for us in order, using drop down menus and tick boxes. I can select all of the options that apply to my customers in a quick and easy fashion, making it easier for me as there can be 10s if not hundreds of options for me to read through on the screen, this gives us a more direct and personal approach to placing orders and covering important terms with our customers **What do you dislike about Lightico?** Sometimes the pages glitch out and don't show what i selected. Once I am on lightico, i generally have to stay on lightico as when i am trying to multi task and use different systems, if i come back to lightico to try and use the system, it will make my cursor jump around in all different boxes. making it hard to input information. The same goes if I need to cancel an input half way through it I have made a mistake, lightico will remember this and then add the prices up incorrectly, forcing us to close the system down and restart/re login **Recommendations to others considering Lightico:** I would definitely recommend this for businesses of any size as it can save so much time and effort and just clear up so much confusion **What problems is Lightico solving and how is that benefiting you?** solving any communication issues and customers are absorbing the info at their own pace. Sometimes we read the important information too quickly, now we can send it to our customers so they can read it and we can also see what page they are readying or help them with any particular part if they are struggling. ### 13. Amazing Lightico System **Rating:** 5.0/5.0 stars **Reviewed by:** Edward M. | Sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Lightico?** How quick and easy and professional it is to send information to customers **What do you dislike about Lightico?** flickering when entering information before sending to customer **Recommendations to others considering Lightico:** use it and see the difference for you and the customer **What problems is Lightico solving and how is that benefiting you?** dont have to read out repetitive information - professional documents sent ### 14. Love the Easiness **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy B. | Funding Income Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Lightico?** I love the ease of use and that it cuts down on time creating documents and easier to send. **What do you dislike about Lightico?** I don't like that the information has to be put in several different times. It seems like it should auto populate the info you've already submitted so when you pull up the form, the info is already pre filled out. **Recommendations to others considering Lightico:** Give it a try, you can't go wrong! Very helpful and easy to use! **What problems is Lightico solving and how is that benefiting you?** I get through a deal quicker not having to create a VOE document and only having to type in the information. This way I'm not saving a whole lot of documents to my computer ### 15. So quick and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Liam F. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Lightico?** The system is so fast and responsive! Every time I need to use it, the messages go through instantly and provides a much better service than if I had simply read out the information. I can simply enter their mobile number to get them into a session with me, then build a basket which contains all the details of their new package and they are then able to confirm these details as well as the specific terms and conditions which then allows them to buy with confidence. **What do you dislike about Lightico?** Lightico makes me lazy! It is so simple to send details over that I don't feel the need to explain them to clients. I do sometimes find customers struggle when trying to access the service on a browser which does not have cookies enabled, and many of our clients are technophobes who do not know how to enable cookies. Thankfully we can usually find a workaround which then allows them to access the information. **What problems is Lightico solving and how is that benefiting you?** Letting clients read over details in their own time makes a much more efficient experience working with data and sending the information over versus reading out documents via the phone which may be too complex to be comprehended. Lightico also allows us to securely capture customer card details to take payments over the phone. Customers cannot read their card details out to us as calls are recorded for monitoring which would be a GDPR breach and so by using Lightico to capture these details we can safely process payments. ### 16. Great product, less expensive than DocuSign! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Lightico?** Lightico is simple and quick to use for all parties involved. It can be used for signing and sharing documents. It can be used for many different purposes. You can allow multiple employees to sign one document, allow all of your board members to sign one document, allow your customers to sign loan or deposit-related documents, and much more. It has security measures in place to secure your information, and it also uses SMS OR e-mail for customer ease of use and convenience. **What do you dislike about Lightico?** The "session," or experience, does expire after 7 days, and you're charged by the session. Be sure to stay on top of the requests and set up automated reminders to ensure you receive the required documents/signatures prior to the end of the session. **What problems is Lightico solving and how is that benefiting you?** With Lightico, we are able to realize much greater efficiency and organization. We receive signatures and documents, and the quality is great. This reduces staff scanning, mailing documents, printing, and so on. Customers can upload photos of required documents from their mobile device, and it is very slick. ### 17. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kati D. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Lightico?** It's user friendly and Easy to use when needed **What do you dislike about Lightico?** Nothing really. Like stated above it is user friendly **Recommendations to others considering Lightico:** NA **What problems is Lightico solving and how is that benefiting you?** able to track when someone has signed or not ### 18. works well, could be a quicker process **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2021 **What do you like best about Lightico?** that it is easy to navigate and use. the customer gets a message usually straight away, and it saves us as advisors time from having to read out scripts. It flows easily and there is a choice of text or email which is good. **What do you dislike about Lightico?** it takes pretty long, which then leaves an awkward silence as quite a lot f steps to fill out, which then leads you to put cust on hold or an uncomfortable wait **What problems is Lightico solving and how is that benefiting you?** It saves time in reading out long scrpts to the customere . customers tend to actually look in more detail rather than zoning out when you are talking. gives them time to think carefully about the contract they are entering into ### 19. Interface is user friendly, clear and concise. Easy to navigate and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Lightico?** Simple interface that is easy to navigate. **What do you dislike about Lightico?** Any downsides are most likely due to the slow running of my PC rather than the program **What problems is Lightico solving and how is that benefiting you?** Used for my job to home environment check customers wiring and setups. But allows me to help them with all manner of tech issues in the premises ### 20. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2021 **What do you like best about Lightico?** Personally, I feel it's a brilliant app to have to make sure our customer gets the correct details while placing orders. **What do you dislike about Lightico?** Its a bit laggy occasionally and that is the only issue **Recommendations to others considering Lightico:** You can use it as its a brilliant app **What problems is Lightico solving and how is that benefiting you?** I am sending the terms and condition from Lightico to our customers so that they can accept it and hence it has helped us to save a lot of time while placing order. ### 21. Seems easier and quicker than Adobe. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Lightico?** Like the text option as opposed to email. **What do you dislike about Lightico?** Adding fields could be a little easier, along with a bit more direction. **What problems is Lightico solving and how is that benefiting you?** I think customers who haven't used e-sign before would find it easier to do. I believe it will make my job more efficient so I can GET MORE DONE. ### 22. Making contact seamless and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | Trusted Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Lightico?** Using lightico has helped to make contact with customer's easier and more accessible. **What do you dislike about Lightico?** if I can change one thing, it would be to have the system send some sort of alert like a blinking tab when a customer is trying to respond while I am on a different web browser tab. **Recommendations to others considering Lightico:** Texting from your computer couldn't be easier. **What problems is Lightico solving and how is that benefiting you?** Contact with my customers has become more seamless and beneficial. Contact has become quicker and more efficient to relay quick messages. ### 23. Fast efficient easy **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | S, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2021 **What do you like best about Lightico?** I like how every thing is split up into sections, even if you arent able to find something straight away there is a search option to help! **What do you dislike about Lightico?** If i accidentally close the page off i have to start a brand new session with the customer and cannot see the old one. **What problems is Lightico solving and how is that benefiting you?** A lot of customers want to see the phones before purchasing, so with lightico we can share pictures of the products to their screens. This has benifitted sales massivley ### 24. Saves a lot of reading **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Lightico?** sending T&C's to customers for them to read and mark as read **What do you dislike about Lightico?** I am still a new user of Lightico but so far can't think of anything missing **What problems is Lightico solving and how is that benefiting you?** Sending T&Cs too customers is very helpful rather then reading page after page to them ### 25. Consistent services and accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah C. | Customer Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Lightico?** Lightico is so simple to use and allows secure commincaiton with customers to pass information in larger formats easily, whilst allowing for safe and secure formating. **What do you dislike about Lightico?** From my use there have been no down side to using lightico **What problems is Lightico solving and how is that benefiting you?** Lightico allows me to send contract information to customers and pass large terms and conditions in a safe format with the current climate, ### 26. Lightico is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Kierra W. | Banker, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Lightico?** The best feature is that you're able to send signature requests to over 100 signers! It's highly convenient, reliable, and secure. It has been such a lifesaver during quarantine, and I will continue to use Lightico well after. It has both phone and email capabilities depending on which is more convenient for your customers. The website is easy to use. The color coordination for different signers helps make sure you place the required signatures in the right place for the correct signer. **What do you dislike about Lightico?** I honestly cannot find a dislike to Lightico. It has been excellent. The only thing I regret is not knowing about this product sooner. It would have saved me a lot of time if I had access to the product earlier in my career. **Recommendations to others considering Lightico:** Use lightico! Please do it! You won't regret it. You will be happy you did. Save yourself time and endless effort. **What problems is Lightico solving and how is that benefiting you?** I'm solving the problem of getting multiple signers to sign an important document promptly. I'm able to send documents to customers wherever they are. ### 27. Loghtico Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** jim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Lightico?** I am able to get all documents to my customers within seconds. This helps us in getting there account up to date **What do you dislike about Lightico?** No major issues at all. Love the product **What problems is Lightico solving and how is that benefiting you?** Customer Services is key. Getting them back on track with a deferment or a due date change on the spot helps. It save the customers money and time. By getting them there paper work in seconds makes the world of a difference. ### 28. Great service that saves a lot of time and hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Lightico?** It's quick and easy to use. I love how it lets me engage with a customer, giving them all the information they need and it's very flexible, they can download terms and conditions and save them to read at their leisure. **What do you dislike about Lightico?** The very rare time a customer might not get a text link, email links usually always work but sometimes I have to re-engage the customer, it can get tricky and a couple of times I've had to start all over again but this is rare. **What problems is Lightico solving and how is that benefiting you?** I'm saving a lot of time not reading out terms and conditions for my customers, they feel engaged and are less likely to have questions because everything is sent to them and I know when they have reviewed and agreed to the terms. ### 29. Very user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Lightico?** I like having the option to send via text or email and I like how easy it is to apply tabs to sign. **What do you dislike about Lightico?** I do not like that you cant adjust the tab size. **What problems is Lightico solving and how is that benefiting you?** We now have the option to send via text which most people have. This is both a answer to a problem and a great benefit. ### 30. Lightico great to use **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2021 **What do you like best about Lightico?** Lightico is great, no need to read scripts anymore which saves time and there's no stress about getting terms and conditions wrong. I love showing customers the products we offer too, really helps with the sale. **What do you dislike about Lightico?** sometimes customers struggle to use it but it is very simple to use once you know how toSe **What problems is Lightico solving and how is that benefiting you?** It solves the problem of doing blind sales, being able to show the customers exactly what they're getting makes the sale easier. ### 31. Lightico for Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Lightico?** the customization and ease of use of the product **What do you dislike about Lightico?** have to manually end a session when docs are completed **Recommendations to others considering Lightico:** ability to customize to for specific uses, fast uploads and ressponse time **What problems is Lightico solving and how is that benefiting you?** missing documents for loan packages ### 32. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Lightico?** Very Easy to use, quick and customers find it very imporessive **What do you dislike about Lightico?** Working for BT, it puts customer off that the name on the email says lightico not BT. Not an issue with the service, though. **What problems is Lightico solving and how is that benefiting you?** Much quicker to close sales in my role ### 33. Easy to use but could be better integrated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Lightico?** Contracts are easy to find. Communicates quickly with customer **What do you dislike about Lightico?** It doesn't auto-populate from the sale. It doesn't clearly state that it's from my company to prove it's legit. Takes too long to complete contracts **What problems is Lightico solving and how is that benefiting you?** Terms and conditions are clearer than a recorded call ### 34. its a good tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** Its easyer then reading everything as im disxlerk **What do you dislike about Lightico?** That it dostn take the data from the other systims **What problems is Lightico solving and how is that benefiting you?** Its reallly hand so i dont have to read as much ### 35. It has been very beneficial to complete my job tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Lightico?** I like the quickness of receiving documents, especially signatures without receiving from the customer in persn **What do you dislike about Lightico?** That customers can only sign and initial, and not fill it out in person **What problems is Lightico solving and how is that benefiting you?** Receiving signatures from customers ### 36. Very Simple, Easy, Straightforward to use for work. Recommended ! **Rating:** 5.0/5.0 stars **Reviewed by:** Quyen N. | Sales Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Lightico?** What I really like about Lightico is the simplicity on how you connect customers and are able to send them documents seamlessly without wasting time to look for things you have to forward to the customer. It is very responsive and the user interface is pleasant and easy to utilise. **What do you dislike about Lightico?** There isn't much dislikes about Lightico. However, I feel like Customers should also have a option to sign up to Lightico to send a screen share to a representative. **Recommendations to others considering Lightico:** To trying it out as it simply worth a test as it can bring you benefits to your workflow **What problems is Lightico solving and how is that benefiting you?** It has helped me solved paperwork documents that the customer has to be informed about and the benefits are fully rewarded in terms of time efficiency and a seamless experience. ### 37. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Lightico?** How simple it is to use and makes the customers life a walk in the park. **What do you dislike about Lightico?** How you cant build the package before linking to the customer. **Recommendations to others considering Lightico:** Yeah this is a great tool as it puts us leeps ahead of our compation so i wauld want to keep it a secaret and keep our company leeder in compliance. It takes a small time to get ust too but worth it once you do 3/4 orders! 10/10 I wauld recomend to all companys as this is the way forward. **What problems is Lightico solving and how is that benefiting you?** Compliance fails. ### 38. Lightico experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Lightico?** Being able to send offer letters and backgrounds directly to the candidate while they're at home. It makes hiring in a lot easier. It is a very easy process for both recruiter and agent. **What do you dislike about Lightico?** The only problem I've run into is that you can't open lightico on a cell phone. Also, that it needs to be opened on only one device. **Recommendations to others considering Lightico:** I definitely would recommend using Lightico for hiring processes especially now that so many companies are hiring remote positions. **What problems is Lightico solving and how is that benefiting you?** The candidate can live anywhere we are hiring and not have to come to our site. Our company now hires all over the USA and we help other sites so this has definitely made the hiring process a lot easier. ### 39. Excellent for what it does. **Rating:** 4.5/5.0 stars **Reviewed by:** Dafydd J. | Sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Lightico?** Lightico has been an amazing assistant to legal statement compliance at my work, and provides real help when customers need to make payments securely. **What do you dislike about Lightico?** When our products lists update, sometimes Lightico can be a day or two behind compared to our current device portfolio, but this is rare and quickly rectified. The process for resetting and managing passwords could be more user friendly as, to date, all password management for lightico at our workplace is done through a manager with admin control and we cannot reset it ourselves. **What problems is Lightico solving and how is that benefiting you?** Lightico has provided a much needed boost to compliance with legal statements for orders, and has provided our customers with greater clarity when they order/ make payments with us. Its has been a real asset when working from home as it has allowed us to receive secure payments at a time when we would otherwise be unable. ### 40. Stability **Rating:** 3.5/5.0 stars **Reviewed by:** Matt G. | Sales, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Lightico?** I really like the idea of Lightico and the technology behind it. It helps customers see what they are signing up for rather than just hearing it over the phone. **What do you dislike about Lightico?** Stability issues and the design. Many customers have queried if the link we send them is actually from us or not. They complain that it looks a little bit untrustworthy. It also really doesn't work for everyone. Many customers get an error saying that it's been disconnected which is a shame. **What problems is Lightico solving and how is that benefiting you?** People love to see the terms and conditions of our contracts on a screen in front of them and they have the ability to save it as PDF for future reference. We have had lots of positive feedback in that regard. ### 41. Awesome new system! **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy F. | Loan Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Lightico?** I enjoy best the ability to service our customers directly without going through the dealership if not required. **What do you dislike about Lightico?** I do not have anything negative to say so far on the system, and I am still learning the system, but so far, the system has no issues. **What problems is Lightico solving and how is that benefiting you?** I am solving the delay in funding by gathering the missing documents more accessible and more efficiently through e sign from text and email. ### 42. Very simple and quick to use, would recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Kieran S. | Sales adviser, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Lightico?** The time it saves when serving customers, it allows me to be much more productive each day as i spend less time reading out T's and C's **What do you dislike about Lightico?** sometimes the text/email can take a minute to reach the customer. Mainly email but i guess some of this can be blamed on the customers internet connection **Recommendations to others considering Lightico:** Give it a go as this will save you a lot of time. Very easy to use and understand **What problems is Lightico solving and how is that benefiting you?** Saving a lot of time. allowing to be be more efficient. ### 43. New way to reach out to customers **Rating:** 4.0/5.0 stars **Reviewed by:** Douglas "Kojak" K. | Business Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Lightico?** Ease of initiating contact either by text or email **What do you dislike about Lightico?** no notifications if someone sends you a text... anything uploaded comes to my email... but not if anything is texted to me **What problems is Lightico solving and how is that benefiting you?** They are responsive. Working through issues we have with them ### 44. really good, helps alot. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Lightico?** i like how much time it saves and the fact u can show devices to customers **What do you dislike about Lightico?** nothing except it glitches sometimes.. other than that its good **Recommendations to others considering Lightico:** its well worth it. saves alot of time and ensures everything is agreed by customer. **What problems is Lightico solving and how is that benefiting you?** making terms and cons alot faster ### 45. Lightico is AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Lightico?** I like how easy it is to use. I also like how fast I can send a document and get it back. It is helpful that you can send via text or email. **What do you dislike about Lightico?** I have not found anything to dislike about Lightico. **Recommendations to others considering Lightico:** If you need an easy product to send documents fast for Esignature Lightico would be great for you. Give you a few options in how to send it and also allows you to customize the document. **What problems is Lightico solving and how is that benefiting you?** With Lightico it makes things run more smoother and faster becasue you arent waiting days to get things returned via mail. ### 46. Excellence at its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Lightico?** Efficient for daily process of workflow. **What do you dislike about Lightico?** Nothing at this time, continue to keep platform. **Recommendations to others considering Lightico:** Spend plenty of time and learning this new technology because the process would be more efficiently in tracking each clients process each day as your continue to grow. The turnaround time itself would create faster revenue dollars for your company. Also this new process would keep you in regulatory compliance at a lower cost. The tools that's available to you can be specific to line of business you operate **What problems is Lightico solving and how is that benefiting you?** We cut down our turn around time for our clients daily ### 47. Superb tool for sharing info **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Lightico?** I can send my customers the T&Cs and other info to their computer/smart phone and they can read and accept them while I'm talking to them. I can also share other information with them such as other products and services. I can also track their progress through the information in real time. **What do you dislike about Lightico?** Not much! It's good all round and ideally suited. **Recommendations to others considering Lightico:** As above **What problems is Lightico solving and how is that benefiting you?** My customers can read and accept the T&Cs while in coversation with me, and can see pictures of other products while on the phone. ### 48. Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Calum G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Lightico?** lightico is such a simple and interactive way of showing customers devices and mandatory legal scrips. it also allows customers to read at their own speed. lightico is easy to log onto and it is very reliable it does not freeze or kick anyone off. it also saves all of the legal scrips online so we can access them at all time. **What do you dislike about Lightico?** i think lightico is great and the only thing i would change is being able to see what page the customer is on so if they get stuck i can see exactly what and help them. i would also like to see the ability to add more people to one session so if a customer pays for their children's phone i could add them to the screen so they can also read the t&c. **What problems is Lightico solving and how is that benefiting you?** when a customer wants to see the phone rather than having to find a photo or going to store i can send them the exact photo. if a customer wants to save the t&c they can do this easily too after they have read through. ### 49. Quick and easy for clients to sign documents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Lightico?** I can see from a quick overview, that all loan documents have been signed. **What do you dislike about Lightico?** Sometimes, my customers may not receive the email link. So I have to re-send the email again. **What problems is Lightico solving and how is that benefiting you?** Real time solutions while on the phone with clients. Lightico is updated instantly. Documentation is easy as signing. ### 50. Lightico makes my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Lightico?** The ability to email or text needed documents directly to the customer instead of having to go through the dealership which sometimes doubles or triples the time it takes to receive the documents back. Now the customer can complete the needed documents from their phone wherever they are and send them back directly to us. **What do you dislike about Lightico?** Nothing so far but it would be nice to get notifications when documents are sent back to us. We've only started using Lightico since Monday December 22, 2020 so I've only had two days to use it, but there are no issues. **Recommendations to others considering Lightico:** IT'S THE BEST DECISION YOU'LL MAKE! It not only makes it easier to send and receive documents from your customers but it makes your employee's jobs easier and in turn, makes your employees happier! **What problems is Lightico solving and how is that benefiting you?** No problems, as stated previously, the benefits for me are that I now have the ability to email or text needed documents directly to our customers instead of going through the dealership. ## Lightico Discussions - [How can i use this via an app on a PC software download?](https://www.g2.com/discussions/how-can-i-use-this-via-an-app-on-a-pc-software-download-a18a3282-75ac-472b-91b2-2843a6bffa36) - 1 comment, 1 upvote - [Is there any hope to expand to other comapnies with lightico?](https://www.g2.com/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) - 1 comment, 1 upvote - [what is the best way to get around the cookies issue?](https://www.g2.com/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) - 1 comment, 1 upvote - [How often will Lightico be updated with any fixes?](https://www.g2.com/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) - 1 comment - [View Lightico pricing details and edition comparison](https://www.g2.com/products/lightico/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+11%3A16%3A16+-0500&secure%5Bsession_id%5D=f92cd980-06fe-4b66-9ee8-3c2e39239d94&secure%5Btoken%5D=15d74ab5486c84a8cb4ff1772ebf854a5a6bd32663475a3fe9e4b89b46fd8751&format=llm_user) ## Lightico Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Data Extraction** - Entity Recognition - Text Classification **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Lightico Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,520 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,017 reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - 4.7/5.0 (2,213 reviews)