1. [Home](https://www.g2.com/) 2. ... 3. [E-Signature Software](https://www.g2.com/categories/e-signature) 4. [Lightico Discussions](https://www.g2.com/products/lightico/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_38dce4154050067d353c556567a2d119/lightico.png "Product Avatar Image") ](/products/lightico/reviews) [ Lightico ](/products/lightico/reviews) (369)4.8/5 Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. Show More * * * ### 84.0 Nps Score Already have Lightico? ### All Lightico Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments KP Loading... [Kane P.](https://www.g2.com/users/2bc4e27b-faee-454b-a083-8ac09df5ed94 "Kane P.") • almost 6 years ago More Options - [ # Is there any hope to expand to other comapnies with lightico? ](/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) Is there a plan for lightico to expand beyond the bt hub and on to places like insurance companies etc, basically any companies which have scripts for the staff to read out unnecessary? I myself find with companies I use outside of work they dont really use it and are still stuck in the old... [Read more](/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) [ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software)[ E-Signature Software ](https://www.g2.com/tags/e-signature-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.&title=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) 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[jack l.](https://www.g2.com/users/65720579-b90c-4d00-adc9-d1ce0935f6b0 "jack l.") • almost 6 years ago More Options - [ # what is the best way to get around the cookies issue? ](/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) Every now and again some of my customers say that they are unable to connect to the email or text due to cookies, and so far i have now found away around this, [ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software)[ E-Signature Software ](https://www.g2.com/tags/e-signature-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.&title=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # will there be a way of getting a search option ](/discussions/will-there-be-a-way-of-getting-a-search-option) would be nice to get a search function to select the device colour memory instead of having to scroll through all of them [ Salesforce Appexchange Apps ](https://www.g2.com/tags/salesforce-appexchange-apps)[ E-Signature Software ](https://www.g2.com/tags/e-signature-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.&title=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # How can i use this via an app on a PC software download? ](/discussions/33141-how-can-i-use-this-via-an-app-on-a-pc-software-download) download an application software for the PCs at my company to use and log into easier? [ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software)[ E-Signature Software ](https://www.g2.com/tags/e-signature-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.&title=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") KH Loading... [Katie H.](https://www.g2.com/users/c41e476a-b07a-4834-927b-8e589d19c970 "Katie H.") • about 6 years ago More Options - [ # How often will Lightico be updated with any fixes? ](/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) Under dislikes i said - You can't edit the phone number once you have built the package and the customer has engaged so if you have input the incorrect number by mistake you need to start to build your package again, if a fix was put in place this would be great, would there be any plans in any... [Read more](/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) [ E-Signature Software ](https://www.g2.com/tags/e-signature-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.&title=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lightico+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lightico+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%0aAsk+Lightico+questions+and+get+answers+from+expert+users+in+our+Lightico+Discussions+section.) 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Answer a few questions to help the Lightico community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flightico%2Fdiscuss%3Fpage%3D2%26small_ask%3Dlightico) No ## Top Contributors in Lightico 1 ![Jake L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake L.") JL Loading... ### [Jake L.](https://www.g2.com/users/49827bca-bbc8-4423-8afd-f3669e1b19a8 "Jake L.") 2 pts 2 KH Loading... ### [khaliq h.](https://www.g2.com/users/ab0982fd-9c24-4377-9922-119f6025c002 "khaliq h.") sales advisor 2 pts 3 ![Jake L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake L.") JL Loading... ### [Jake L.](https://www.g2.com/users/30299078-7dfd-4ede-a102-a23d22e50cfc "Jake L.") Vice President Marketing 1 pt 4 EM Loading... ### [Edward M.](https://www.g2.com/users/27c55dfd-e620-469d-bd0b-95a2e5a00cb3 "Edward M.") Sales advisor 1 pt 5 BL Loading... ### [Brittney L.](https://www.g2.com/users/d8b02788-980d-49cd-a9b5-868b91578fa5 "Brittney L.") Customer Service Representative 1 pt