6.8
Ease of Use
Dental Practice Management Average: 8.4
Lexi M
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Pinpointing what I like best about this product is almost impossible, so I'll outline it as best I can!
First and foremost, its very user friendly. Having gone from no communication software experience to LH360 was a breath of fresh air. It has a very clean and easy to navigate website. Everything is laid out very clearly with easy navigation.
My next favorite feature is the ability to set up auto confirmations. I don't need to call each and every patient to remind them of their appointment two weeks out, LH360 does that for me, allowing me time to discuss matters with the patients at my desk.
Patient still haven't confirmed? I can customize text messages and e-mails to help reach them, and they almost always confirm through that method.
A newer feature that has quickly stolen my heart is the auto alert to a patient cancellation. If it's 10 AM and my 2 PM cancels, I can send a brief message to unscheduled patients and the appointment is filled in MINUTES! Review collected by and hosted on G2.com.
What do you dislike?
As of now there's no true dislike of the site, occasionally it will be down for whatever reason, however it's generally quick to get back up and running. Review collected by and hosted on G2.com.
Lighthouse 360 Reviews
Already have Lighthouse 360?
Write a ReviewAH
Administrator in Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Lighthouse sent automated reminders by text and email. This was the main function that we used for this service and it worked about 90% of the time. There were multiple updates in the last 2 years that caused gaps in its function which is why there could be some improvement, but it was very good when it worked. Review collected by and hosted on G2.com.
What do you dislike?
I hated the multiple updates that caused lapses in our reminders. Also, I did not like how the automated messages were sent right away when I moved around my upcoming appointments on the schedule as this caused confusion for my clients. Review collected by and hosted on G2.com.
Ryan H
Marketing Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Mark M
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
LH 360 performs well in all its aspects. Customer communication and appointment confirmation specifically, is very dependable and professionally done. Review collected by and hosted on G2.com.
What do you dislike?
At around $300/month, it is a bit pricey. Review collected by and hosted on G2.com.
Ziyad M
Dentist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
The appointment reminders is probably the best feature, because we get compliments from the patients every day. They mention how intuitive and helpful the reminders are provided two or three times before the appointment, depending on how far out it was scheduled. Very thoughtful process. Review collected by and hosted on G2.com.
What do you dislike?
The patient newsletters could be updated or customized better, but thats about it. Review collected by and hosted on G2.com.
UH
User in Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
MohanRaj K
Employee
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
I love to do not to have confirm the appointments anymore. This software is simple and user friendly. My staff loves it! I love the communication tool also. I can text my patients right threw the software.
They are updating the software and the new options for sending messages for cancellations is just amazing. Review collected by and hosted on G2.com.
What do you dislike?
There is nothing that i would change about this software.
I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though. Review collected by and hosted on G2.com.
Alyson R
Marketing Coordinator
Cosmetics
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Jazmine L
Clerk
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
UH
User in Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Easy to communicate with patients, can customize with your logo and verbage, and easily interfaces with our scheduling software. Review collected by and hosted on G2.com.
What do you dislike?
Customer support is not great-hold times are too long, and they aren’t able to add features we would like. Review collected by and hosted on G2.com.
UH
User in Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
It sends emails when the office is closed, but it seems to mess up the timing around holidays. Review collected by and hosted on G2.com.
What do you dislike?
It is clunky and time consuming to get someone to change things (like our logo). The online interface doesn't allow you to change very many things yourself. Review collected by and hosted on G2.com.
AM
Administrator in Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Starts sendin reminders at my intervals for patient appointments to reduce late or same day cancellations. Review collected by and hosted on G2.com.
What do you dislike?
At the time I used it it was really only a one way communication tool. So if a patient wanted to reschedule, I would have to call them. They couldn’t notify me when based on open appointments. That would have been a nice feature. Review collected by and hosted on G2.com.
UH
User in Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
They way we can send out an email blast to all patients or specific patients - if we have openings in the schedule we are able to send a text blast out letting patients know the times available. Review collected by and hosted on G2.com.
What do you dislike?
We have no concerns with this product at this time. Review collected by and hosted on G2.com.
AH
Administrator in Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
The demo was terrific. I was sold on how professional and knowledgeable the sales team promoted the software Review collected by and hosted on G2.com.
What do you dislike?
Customer service after signing up was not good. Communication with the company was a pain, and difficult to make necessary changes. Review collected by and hosted on G2.com.
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