They have a fantastic support team - Zach and Nicole who I've personally worked with are wonderful and always take solutions to the next level! Their reporting and communication transparency is beyond the norm, especially for our industry. They are helping lift the brand and drive awareness like never before! Review collected by and hosted on G2.com.

Nothing comes to mind. If I'm being nit-picky, maybe reports about users and communication to corporate/GMs could be streamlined/simpler. Review collected by and hosted on G2.com.

What I like about the company the best are the people; especially Nicole Marino! She is very helpful and knowledge. Review collected by and hosted on G2.com.

I have found no downsides in using Liftify. Very affordable as well. Review collected by and hosted on G2.com.

We had been in business for 20 years but still struggling to get momentum with our online reviews and overall web presence. We hired Liftify and immediately started seeing results. Their clever and straightforward approach made for a seamless addition to our business process and I can't imagine where we'd be without Zach and his team's help.

Liftify is full of smart folks and I get the feeling that they genuinely care about making things as easy as possible for us and are always looking for ways to improve and make our business better. I believe in them and their business so much that my wife's business is now using them as well! Review collected by and hosted on G2.com.

There aren't any downsides to using Liftify other than I hope our competition doesn't use them! Review collected by and hosted on G2.com.

A number of things in no particular order. Quick and plentiful communication. Known Zach for a number of years now, accessible and puts the clients first. They do a good job trying cater their services to the needs of the clients. Open to feedback, moves fast to resolve issues, and provides good insight before decisions get made. Overall really happy. Easy to work with, the software itself is straightforward and easy to understand after a few minutes. Works with our systems well. Review collected by and hosted on G2.com.

I don't have much here. I'm sure there's room for improvement but for what I and my team need we have smooth sailing. Review collected by and hosted on G2.com.

Simple easy to use platform for both internal and external use. The Lifitify team is also quick to respond to questions and help with implementation and best practices of their product! Review collected by and hosted on G2.com.

I have yet to see a downside to using this platform, so much so that we have increased our integration and have turned over NPS management this year to them on top of our review management. Review collected by and hosted on G2.com.

The leadership and development team at Liftify are consistently updating their platform and roadmap to remain a leader in helping businesses streamline the process of managing customer reviews. Review collected by and hosted on G2.com.

The Liftify platform is so comprehensive that it may not be the best fit for super small companies. Review collected by and hosted on G2.com.

When we bought this dealership in Nov 2021, there were 2 cars, 8 employees, and many horrible reviews. We hired Liftify early in our business growth mode and they were the perfect team to guide us through our options for requesting reviews; they worked with us to build a system that met our needs and they have helped us achieve a 4.9 Google star rating (yes, that includes all the prior owner's bad reviews and the bad reviews we earned). The team at Liftify responds quickly and genuinely cares about our mutual goals and success. It has been an absolute pleasure to work with Zach and his entire team. Their platform integrated easily with our dealership's management system, DealerTrack, and connects our daily customer base. The entire system was set up to run daily and I get daily results; its great! Review collected by and hosted on G2.com.

I'm a relationship builder and I love meeting people face to face. The only downside I have with Liftify is that I haven't met any of their team in person. I don't need to meet them in person, but it would be awesome to know the people that have worked diligently to help my business so I can thank them. Review collected by and hosted on G2.com.

They are very responsive to any issue or question brought to their attention. During meetings, you can tell they genuinely take a vested interest in the success of our business and their role in it. Kristen and the team are fantastic to work with. I have several members of my team that use this as a primary means of communication, it's 2025 after all so texting is a great way to generate business. From a management perspective, the built-in reports are very helpful and easy to use. Review collected by and hosted on G2.com.

Some features haven't been opened yet, at least to us. The ability to send texts to multiple contacts at once is not there, so it's tedious if you want to go text 20-30 people a reminder message to follow-up. Review collected by and hosted on G2.com.

My favorite part of Liftify is the very robust reporting that allows me to quickly get a pulse on how customers feel about our service. I especially like seeing scores over time, something I rely on to get a true read. Of course, having a single place for all reviews and webchat saves an incredible amount of time. Review collected by and hosted on G2.com.

Liftify, like most other products, comes with add-ons. I suggest, if you are unsure about the cost, start with the basics and upgrade from there. Review collected by and hosted on G2.com.

The Liftify team has been invested and engaged in our business and success of client engagement since inception. They are a great asset to our business and a true partner in driving client satisfaction, enhancing our reputation, and helping us grow through authentic feedback. With their support, we have implemented best practices in our organization and grown our online presence ten fold. Review collected by and hosted on G2.com.

We have not experienced any negatives at this point. Review collected by and hosted on G2.com.