AC
Verified User in Computer Networking
Enterprise (> 1000 emp.)
"It has improved customer satisfaction by routing to the right support engineer"
What do you like best about Lifesize CxEngage?
The fact a customer does not have to provide his case number etc makes it a pleasant experience for our customers. My support can log out during lunch etc. We also get a nice dashboard showing who has logged in etc Review collected by and hosted on G2.com.
What do you dislike about Lifesize CxEngage?
Some customers complain about long wait time. Reporting is not built-in. Conference requires a little bit of training. Review collected by and hosted on G2.com.