--- title: Lifesize CxEngage Reviews meta_title: 'Lifesize CxEngage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Lifesize CxEngage works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 11 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Lifesize CxEngage Reviews **Vendor:** Enghouse Systems **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.6/5.0 **Total Reviews:** 11 ## About Lifesize CxEngage Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience. ## Lifesize CxEngage Reviews ### 1. Great at what it does, Sometimes a bit Wonky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2016 **What do you like best about Lifesize CxEngage?** This software routes calls really well. Like, really well. You can tell it that you want to route calls to all kinds of dial points as well. You can route calls based on IVR's, you can route calls based on skillset, Liveops provides very in depth reporting for the active queue as well as allowing you to look at historic datapoints. **What do you dislike about Lifesize CxEngage?** It doesn't always track time accurately when you are in different statuses in the phone panel. There are times when my colleagues and myself change status and it isn't reflected in the live dashboard, so it does impact operational awareness. **What problems is Lifesize CxEngage solving and how is that benefiting you?** Liveops works incredibly well to route phone calls to a diverse call center based on skills, availability and even multiple queues. you can track the average hold times, average handle times, service levels, and agent availalbility easily. ### 2. Decent alternative to managing your own contact lines **Rating:** 3.0/5.0 stars **Reviewed by:** Io H. | Merchant Launch Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Lifesize CxEngage?** It's better than having your phones ring off the hook, but it's not a perfect solution **What do you dislike about Lifesize CxEngage?** No involvement in the vetting process so it's difficult to guarantee quality **Recommendations to others considering Lifesize CxEngage:** Worth it if you have a high volume of low impact incoming calls **What problems is Lifesize CxEngage solving and how is that benefiting you?** We didn't get it off the ground simply because we couldn't guarantee the care being given to our clients ### 3. LiveOps **Rating:** 3.0/5.0 stars **Reviewed by:** Annie A. | Project Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about Lifesize CxEngage?** It's easy to track my numbers for the day. It's easy to view your calls and handle time. You can customize your dashboard which is a plus. You can listen to previous calls. **What do you dislike about Lifesize CxEngage?** I experience a lot of slowness with LiveOps. Screen freezing or not loading properly. Sometimes I'm unable to log in even when all of my credentials are correct. **Recommendations to others considering Lifesize CxEngage:** LiveOps can be a bit glitchy. Play around until you're comfortable with the features. **What problems is Lifesize CxEngage solving and how is that benefiting you?** This is the platform we use to track our team's metrics. I like the dashboard and being able to monitor calls. ### 4. simple and flexible **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Lifesize CxEngage?** The ability to create customized reports **What do you dislike about Lifesize CxEngage?** the limitations with real-time data and not being able to see current performance **Recommendations to others considering Lifesize CxEngage:** It's a great starting point and great for companies that need a lot of flexibility with running reports and keeping track of data. **What problems is Lifesize CxEngage solving and how is that benefiting you?** Using it for our DR Marketing platform - [View Lifesize CxEngage pricing details and edition comparison](https://www.g2.com/products/lifesize-cxengage/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A59%3A42+-0500&secure%5Bsession_id%5D=96dc4ee7-a68c-4d00-b81d-e2bc6870fbf0&secure%5Btoken%5D=f83a5258a9bfc4c51b844609735d5b5a1e09e642f2c1cff423c87347ce155d4d&format=llm_user) ## Lifesize CxEngage Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Lifesize CxEngage Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)