Its the platform required at the library I work at. It is pretty straightforward and easy to use. Review collected by and hosted on G2.com.

Not many patrons are aware of how to use it. This limits its use across campus. Since it acts as a replacement when staff is unavailable, it is difficult to spresd the information on our own. Review collected by and hosted on G2.com.

It puts library research guides, reference chat functionality, etc. in one place. Review collected by and hosted on G2.com.

I dislike that the time stamp is defaulted to 24 hour or "military" time. Review collected by and hosted on G2.com.