--- title: LexisNexis TrailTracker Reviews meta_title: 'LexisNexis TrailTracker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how LexisNexis TrailTracker works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 19 scale: '5' date_modified: '2026-08-07' parent_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # LexisNexis TrailTracker Reviews **Vendor:** LexisNexis **Category:** [Investigation Management Software](https://www.g2.com/categories/investigation-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 19 ## About LexisNexis TrailTracker LexisNexis Trail Tracker enables investigators to plan a course of action for each investigation, identify activities needed, document investigations, create reminders and manage records. ## LexisNexis TrailTracker Reviews ### 1. Lexis Nexis Trail Tracker - A time saving method **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank G. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about LexisNexis TrailTracker?** I have been using trail tracker for past 24 months since the time i moved into special credit division of JPMC and now in Wells Fargo so what we do here we deal with all loans which are downgraded severly and now into non performing assets. This platform makes it so easy to assign tasks and record at each even as it is necessary as per fed regulations to show each even record. Also, to top it up, this helps alot in making reminders as special credit requires a lot of to and from into clients. **What do you dislike about LexisNexis TrailTracker?** Trailtracker sometimes is slow into giving reminders as sometimes if the time set is 2 PM sometimes it gives reminders on 2.10 or 2.05. also, i have lost note one time on trailtracker which had to recovered. Lagging also. **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** Time Saving and Organising effort. It saves a lot of time as special credits requires a lot of meeting between bankers and special credit clients so recording each event and scheduling and reminders takes alot of time and energy but with this the task is simpler ### 2. LexisNexis TrailTracker review **Rating:** 4.0/5.0 stars **Reviewed by:** NIRBHAY G. | Project lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2022 **What do you like best about LexisNexis TrailTracker?** This provides one of the best cyber security features and agencies have best data and superior linking to close thousands of cases. **What do you dislike about LexisNexis TrailTracker?** Till we used this software, we were satisfied, so there was no apparent issue, but yes customization is little pain. **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** Security-related and keeping track of data. ### 3. Works very well, saves time! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about LexisNexis TrailTracker?** Helps me have more information that I need and know that I have more info than I otherwise would **What do you dislike about LexisNexis TrailTracker?** Sometimes can be confusing as to where to find things but overall works easily **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** It's a great way to be more confident in the "trail" of the case during research ### 4. Intuitive, Easy to Understand, Does the Job! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about LexisNexis TrailTracker?** The Lexis Nexis software is intuitive. Meaning you don't have to spend much time to figure out how to use it because it is laid out in a way that is simple and makes sense. I find it easier than several other tracking tools I use. They also have a nice website full of frequently asked/support questions if you need it. **What do you dislike about LexisNexis TrailTracker?** It might be helpful to have more features that allow you to collaborate with co-workers within the system. **Recommendations to others considering LexisNexis TrailTracker:** I believe they sometimes do free trial offers for certain kinds of businesses. You can't lose by trying it out and seeing whether it adds value to your work long-term. **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** You can't have a good workflow without good organizational tools and you can't be as efficient without understanding your data! This allows you to understand your business and make good decisions. ### 5. Great Recovery System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about LexisNexis TrailTracker?** LexisNexis has a thorough and complete fraud detection software, and it helps with investigations. I love the case tracking tool and that I can check statuses **What do you dislike about LexisNexis TrailTracker?** The turnaround time for some investigations is unbearable. They are sometimes too long and take a lot of training at implementation. **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** I have learned whee we can save money in the HR department, and that is always helpful. ### 6. Honest Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about LexisNexis TrailTracker?** I enjoy how easy this software makes it to track cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. **What do you dislike about LexisNexis TrailTracker?** It can be fairly difficult to use and thus not user friendly at first **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** Important cases to help with investigating specific issues within my work ### 7. Good for background checks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about LexisNexis TrailTracker?** There was a quick turnaround time for getting reports back, which helped in expediting the onboarding process. It was easy for the candidates to use **What do you dislike about LexisNexis TrailTracker?** At times, it took too long of a time to get the results back **What problems is LexisNexis TrailTracker solving and how is that benefiting you?** It's helped us hire the right candidates ## LexisNexis TrailTracker Discussions - [What is LexisNexis TrailTracker used for?](https://www.g2.com/discussions/what-is-lexisnexis-trailtracker-used-for) - [View LexisNexis TrailTracker pricing details and edition comparison](https://www.g2.com/products/lexisnexis-trailtracker/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A08%3A25+-0500&secure%5Bsession_id%5D=4f2c1ad7-816f-43d6-a202-fe6e1d0ea245&secure%5Btoken%5D=8ff8774b49d1df8a48c2f921b29d3ccfa174ecccb0d7993635d986b196cf7696&format=llm_user) ## LexisNexis TrailTracker Features **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **API** - API **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Customizable Forms** - Customizable Forms **Third-Party Integrations** - Third-Party Integrations **Contact Management** - Contact Management **Workflow Management** - Workflow Management **Customizable Reports** - Customizable Reports **Activity Dashboard** - Activity Dashboard **Alerts/Notifications** - Alerts/Notifications **Data Import/Export** - Data Import/Export **Compliance Management** - Compliance Management **Document Management** - Document Management **Reminders** - Reminders **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Case Management** - Case Management **Access Controls/Permissions** - Access Controls/Permissions **Data Visualization** - Data Visualization **Task Management** - Task Management **Configurable Workflow** - Configurable Workflow **Secure Data Storage** - Secure Data Storage **Audit Management** - Audit Management **Audit Trail** - Audit Trail **Search/Filter** - Search/Filter **Status Tracking** - Status Tracking **Evidence Management** - Evidence Management **Case Notes** - Case Notes **Multi-Location** - Multi-Location **Incident Management** - Incident Management **Inspection Management** - Inspection Management **Intake Management** - Intake Management **Corrective and Preventive Actions (CAPA)** - Corrective and Preventive Actions (CAPA) **Single Sign On** - Single Sign On **Risk Assessment** - Risk Assessment **Records Management** - Records Management **Subject Profiles** - Subject Profiles **Built-In Database** - Built-In Database **Data Management** - Data Management **eDiscovery** - eDiscovery **Case Management** - Intake - Assignment - Escalation **Analytics** - Monitoring - Metrics - Compliance **Agentic AI - Investigation Management** - Cross-system Integration - Proactive Assistance ## Top LexisNexis TrailTracker Alternatives - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (515 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.5/5.0 (642 reviews) - [CLEAR](https://www.g2.com/products/clear/reviews) - 4.2/5.0 (13 reviews)