# Best Social Customer Service Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on social media platforms such as Twitter, Facebook, and so on, and create tickets for support agents to best respond to mentions and provide proper service. These solutions are not only used by customer service teams but are also utilized by marketing teams that can promote brand awareness and turn customer concerns into positive advertising to a large audience of social media users. Social customer service features are often provided by [help desk software](https://www.g2.com/categories/help-desk), which collects customer inquiries from emails and specific user portals. Companies may use social customer service tools in conjunction with other social tools such as [social media management software](https://www.g2.com/categories/social-media-mgmt), [social media monitoring software](https://www.g2.com/categories/social-media-monitoring), and [social media analytics software](https://www.g2.com/categories/social-media-analytics). To qualify for inclusion in the Social Customer Service category, a product must: - Collect a combination of customer or user inquiries from a variety of social networks - Provide a platform for support agents to directly respond to social media mentions - Assign request tickets to customer support agents as inquiries arise - ## Top Social Customer Service Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Sprout Social](https://www.g2.com/products/sprout-social/reviews) | 4.4/5.0 (6,385 reviews) | Unified social inbox with sentiment tagging and case routing | "[Intuitive, Responsive UI with Great Onboarding and Support](https://www.g2.com/survey_responses/sprout-social-review-12978419)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticketing with unified agent workspace | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 3 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,967 reviews) | Omnichannel case routing with Salesforce CRM integration | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,475 reviews) | Omnichannel ticketing with social media integration | "[Powerful, Cost-Effective Help Desk with Excellent Automation and AI Features](https://www.g2.com/survey_responses/zoho-desk-review-13056674)" | | 5 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,404 reviews) | Multi-location review response with social scheduling | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 6 | [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) | 4.3/5.0 (672 reviews) | Unified social care across high-volume channels | "[Love the features!](https://www.g2.com/survey_responses/sprinklr-service-review-11373889)" | | 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,673 reviews) | Multi-channel ticket routing with email-centric workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 8 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel routing with cloud-native Salesforce integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 9 | [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) | 4.9/5.0 (39 reviews) | — | "[Sobot Centralizes Support Channels with Powerful AI Knowledge and Automation](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-12898786)" | | 10 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,085 reviews) | Unified customer timelines across voice, chat, email | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | ## How Many Social Customer Service Software Products Does G2 Track? **Total Products under this Category:** 132 ### Category Stats (Jul 2026) - **Average Rating**: 4.46/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: treble.ai (+50.0%) - Among all products in this category, treble.ai recorded the largest rating increase compared to last month *Last updated: July 02, 2026* ## How Does G2 Rank Social Customer Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 63,400+ Authentic Reviews - 132+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Social Customer Service Software Is Best for Your Use Case? - **Leader:** [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - **Highest Performer:** [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Sprout Social](https://www.g2.com/products/sprout-social/reviews) --- **Sponsored** ### Pylon Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically tracks customer issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=479&secure%5Bchosen_at%5D=2026-07-02T18%3A25%3A13Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=479&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service&secure%5Btoken%5D=2d59a205440513a63b897d967eb6f9e482c71fa298ab349a0fd1a0a2a51cea5a&secure%5Burl%5D=https%3A%2F%2Fwww.usepylon.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Social Customer Service Software Products in 2026? ### 1. [Crisp](https://www.g2.com/products/crisp/reviews) Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Crisp?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.6/10 (Category avg: 8.4/10) - **Mentions:** 8.1/10 (Category avg: 8.5/10) - **Reporting:** 8.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Crisp?** - **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) - **Year Founded:** 2015 - **HQ Location:** Nantes, FR - **LinkedIn® Page:** https://www.linkedin.com/company/crisp-im/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 85% Small-Business, 12% Mid-Market #### What Are Crisp's Pros and Cons? **Pros:** - Customer Support (30 reviews) - Features (28 reviews) - Helpful (28 reviews) - Ease of Use (21 reviews) - Intuitive (17 reviews) **Cons:** - Missing Features (10 reviews) - Limited Features (7 reviews) - Lack of Features (5 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Crisp? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Crisp, highlighting its responsiveness and effectiveness in enhancing their experience. - Users appreciate the **user-friendly features** of Crisp, enhancing customer support and interaction efficiency significantly. - Users praise Crisp for its **exceptional AI functionality** and robust support, enhancing efficiency and customer interactions. - Users praise the **user-friendly nature** of Crisp, making it easy to implement and utilize for all tasks. - Users appreciate the **intuitive interface** of Crisp, enabling easy management and prompt responses to customer conversations. **Cons:** - Users note the **missing features** in Crisp, such as insufficient notification options and limited mobile functionality. - Users note the **limited features** of Crisp, particularly in article editing and mobile accessibility, which restrict functionality. - Users are disappointed by the **lack of essential features** in Crisp, complicating basic tasks and usability. - Users find Crisp **expensive** for small businesses, especially when essential features require higher-tier plans. - Users find the **learning curve frustrating** , as understanding the logic and creating workflows can be time-consuming. #### What Are Recent G2 Reviews of Crisp? **"[All-in-One Helping Turn Customer Conversations into Sales.](https://www.g2.com/survey_responses/crisp-review-13042879)"** **Rating:** 4.5/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/crisp-review-13042879) --- **"[Perfect Solution for Diverse App Branding and Support](https://www.g2.com/survey_responses/crisp-review-12844712)"** **Rating:** 5.0/5.0 stars *— Ketul P.* [Read full review](https://www.g2.com/survey_responses/crisp-review-12844712) --- #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software) ### 2. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 410 **How Do G2 Users Rate ServiceNow Customer Service Management?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.9/10 (Category avg: 8.4/10) - **Mentions:** 7.1/10 (Category avg: 8.5/10) - **Reporting:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind ServiceNow Customer Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Enterprise, 28% Mid-Market #### What Are ServiceNow Customer Service Management's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Features (26 reviews) - Efficiency (21 reviews) - Case Management (20 reviews) - Automation (18 reviews) **Cons:** - Learning Curve (18 reviews) - Steep Learning Curve (15 reviews) - Limited Customization (13 reviews) - Complexity (12 reviews) - Improvements Needed (9 reviews) ### What Do G2 Reviewers Say About ServiceNow Customer Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ServiceNow, praising its intuitive UI and efficient ticket management. - Users benefit from the **seamless functionality** of ServiceNow CSM, enhancing customer lifecycle management and workflow automation. - Users appreciate the **efficiency** of ServiceNow CSM, streamlining interactions and speeding up issue resolutions with automation. - Users appreciate the **smooth workflow and flexibility** of ServiceNow's case management features, enhancing efficiency and agent support. - Users value the **automation capabilities** of ServiceNow CSM, enhancing efficiency and speeding up issue resolution significantly. **Cons:** - Users find the **learning curve complicated** , making it challenging to navigate the onboarding and integration processes effectively. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, necessitating skilled personnel and robust training. - Users find the **limited customization options** challenging, impacting functionality and overall project tracking efficiency. - Users find the **complexity** of ServiceNow CSM's setup daunting, requiring extensive planning and practice to navigate effectively. - Users request **interface improvements** for better branding and flexibility, along with AI search and setup simplification. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **"[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726) --- **"[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)"** **Rating:** 5.0/5.0 stars *— David C.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) --- #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### 3. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Zowie?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Visitor Activity:** 9.7/10 (Category avg: 8.4/10) - **Mentions:** 8.9/10 (Category avg: 8.5/10) - **Reporting:** 8.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Efficiency (16 reviews) - Automation (15 reviews) - Customer Support (12 reviews) - Helpful (12 reviews) **Cons:** - Limited Features (7 reviews) - Missing Features (6 reviews) - Bugs (4 reviews) - Complexity (4 reviews) - Improvements Needed (4 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users find Zowie's platform **intuitive and easy to use** , facilitating efficient and fast implementation for e-commerce. - Users value the **efficiency and speed** of Zowie, appreciating its intuitive platform tailored for e-commerce. - Users commend the **efficient automation** capabilities of Zowie, enhancing e-commerce experiences with ease and speed. - Users value the **easy-to-use interface and responsive support** from the Zowie team, enhancing their experience. - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. **Cons:** - Users note the **limited features** of Zowie, particularly in reporting and integration with other tools, impacting functionality. - Users feel the **reporting module lacks integration** and features, complicating chatbot management across multiple brands and markets. - Users report occasional **bugs and language confusion** that can hinder the overall experience with Zowie. - Users find the **complexity of the UI** can lead to a messy experience with intricate workflows in Zowie. - Users find that while Zowie has improved, it still requires **better accessibility to useful data** for instant feedback. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 4. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. **Average Rating:** 4.3/5.0 **Total Reviews:** 725 **How Do G2 Users Rate Qualtrics Customer Experience?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.1/10 (Category avg: 8.4/10) - **Mentions:** 8.7/10 (Category avg: 8.5/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Qualtrics Customer Experience?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** https://www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Data Analyst, Community Manager - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 52% Enterprise, 36% Mid-Market #### What Are Qualtrics Customer Experience's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Analytics (14 reviews) - Helpful (13 reviews) - Feedback Management (9 reviews) - Insights Generation (9 reviews) **Cons:** - Complexity (7 reviews) - Improvement Needed (7 reviews) - Limited Customization (7 reviews) - Not Intuitive (7 reviews) - Expensive (6 reviews) ### What Do G2 Reviewers Say About Qualtrics Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Qualtrics, making it accessible for even novices in customer experience management. - Users value the **strong analytics and reporting capabilities** of Qualtrics, enabling effective insights into customer experiences. - Users find Qualtrics Customer Experience **extremely helpful** for gaining insights and improving customer satisfaction and retention. - Users value the **feedback management capabilities** of Qualtrics Customer Experience for enhancing customer understanding and decision-making. - Users value the **deep insights generation** of Qualtrics, enabling enhanced customer satisfaction and informed decision-making. **Cons:** - Users find the **complexity** of Qualtrics challenging, especially when seeking basic survey functionalities and quick setup. - Users find the **custom setup and Text iQ functionality lacking** , as they seek better performance in various languages. - Users find **limited customization** options in Qualtrics, which can complicate their experience and hinder effectiveness. - Users find the **complexity of the interface** challenging, especially for newcomers trying to set up workflows. - Users find the pricing for Qualtrics Customer Experience to be **expensive** , especially for smaller teams and organizations. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"** **Rating:** 4.5/5.0 stars *— Sandra H.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) --- **"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) --- #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment ### 5. [Chatdesk Teams](https://www.g2.com/products/chatdesk-teams/reviews) Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes \> Fluent in your brand response from day one. Chatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels. Your CX experts are also backed by Chatdesk’s patented BrandScript technology, a predictive text engine that helps ensure every response is perfectly on brand. \> On-Demand US-based experts to Coverage for When You Need it Most. Enjoy all the benefits of a fully managed service. Your team of US-based CX experts is hired, scheduled, onboarded, and entirely managed by us. It’s 24/7, high-quality coverage with cost-effective pay-per-ticket pricing. \> Consistent Coverage, Pay per ticket pricing No annual contract needed Scale up or down monthly Depending on the plan you choose, the price per resolved ticket ranges from $1.95 - $2.50 per ticket. \> Fully managed service - no onboarding or training time needed Allow our CX experts to resolve your trickiest tickets with ease. You get a Client Success Manager who you can Slack or email etc. \> Features you'll love: 24/7 Coverage One-click onboarding Secure, private, and always compliant Moderation of spam and negative comments **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Chatdesk Teams?** - **Visitor Activity:** 7.9/10 (Category avg: 8.4/10) - **Mentions:** 9.3/10 (Category avg: 8.5/10) - **Reporting:** 9.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Chatdesk Teams?** - **Seller:** [Chatdesk](https://www.g2.com/sellers/chatdesk) - **Year Founded:** 2016 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/chatdesk/ (180 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Small-Business, 23% Mid-Market #### What Are Chatdesk Teams's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Setup (1 reviews) - Helpful (1 reviews) **Cons:** - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Chatdesk Teams? *AI-generated summary from verified user reviews* **Pros:** - Users value the **proactive and thoughtful customer support** from Chatdesk Teams, ensuring effective management of support tickets. - Users find the **easy setup** of Chatdesk Teams invaluable, receiving great support in integrations and system setup. - Users value the **proactive support** from Chatdesk Teams, enhancing customer interactions and ensuring smooth operations. **Cons:** - Users note a **small learning curve** as the team adapts to brand voice, but adjustments are handled quickly. #### What Are Recent G2 Reviews of Chatdesk Teams? **"[Beverlin Hills x Chatdesk: A dependable Customer Support partner for our growing brand](https://www.g2.com/survey_responses/chatdesk-teams-review-11657708)"** **Rating:** 5.0/5.0 stars *— Matthew P.* [Read full review](https://www.g2.com/survey_responses/chatdesk-teams-review-11657708) --- **"[Review for Chatdesk Teams](https://www.g2.com/survey_responses/chatdesk-teams-review-7753334)"** **Rating:** 5.0/5.0 stars *— Estefani V.* [Read full review](https://www.g2.com/survey_responses/chatdesk-teams-review-7753334) --- #### What Are G2 Users Discussing About Chatdesk Teams? - [What does Chatdesk Teams do?](https://www.g2.com/discussions/what-does-chatdesk-teams-do) - [What is the use of Chatdesk Teams?](https://www.g2.com/discussions/what-is-the-use-of-chatdesk-teams) - [How does chatdesk work?](https://www.g2.com/discussions/how-does-chatdesk-work) ### 6. [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Helpwise?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Visitor Activity:** 9.3/10 (Category avg: 8.4/10) - **Mentions:** 9.8/10 (Category avg: 8.5/10) - **Reporting:** 9.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Helpwise?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Helpwise's Pros and Cons? **Pros:** - Customer Management (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Helpful (1 reviews) - Platform Usability (1 reviews) ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users commend Helpwise for its **excellent customer management** and responsive technical support that effectively resolves issues. - Users commend the **excellent customer support** from Helpwise, particularly appreciating the patience and problem-solving skills. - Users value the **easy access to support** provided by Helpwise, enhancing their overall experience and satisfaction. - Users commend Helpwise for its **helpful support** , praising prompt resolutions and effective communication throughout their experience. - Users value the **excellent support** provided by Helpwise, enhancing their experience and problem resolution efficiently. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 7. [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 136 **How Do G2 Users Rate BoldDesk?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 9.8/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind BoldDesk?** - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** https://www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion (11,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,611 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 35% Mid-Market #### What Are BoldDesk's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Simple (19 reviews) - Customer Support (17 reviews) - Easy Setup (17 reviews) - Features (17 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (9 reviews) - Limited Customization (9 reviews) - Not Intuitive (8 reviews) - Ticketing Issues (8 reviews) ### What Do G2 Reviewers Say About BoldDesk? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** in BoldDesk, appreciating its intuitive design and straightforward integration. - Users love the **simple setup process** and the availability of pre-created views for efficient ticket management. - Users appreciate the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users appreciate the **easy setup** of BoldDesk, allowing for quick implementation and immediate usage. - Users appreciate the **user-friendly interface** of BoldDesk, highlighting its reliability and ease of navigation with robust features. **Cons:** - Users are disappointed with the **missing RMM feature** , limiting device monitoring and management capabilities within BoldDesk. - Users find the **learning curve steep** due to overwhelming features and limited community resources for guidance. - Users feel the **limited customization** options hinder their ability to tailor the portal to their needs effectively. - Users find the **client portal difficult to navigate** , impacting their overall experience and ease of use. - Users find the **ticketing issues** frustrating, especially when trying to locate completed tickets and customize layouts. #### What Are Recent G2 Reviews of BoldDesk? **"[BoldDesk Makes Support Smooth with Easy Ticketing, Automation, and Helpful Support](https://www.g2.com/survey_responses/bolddesk-review-12779837)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12779837) --- **"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"** **Rating:** 5.0/5.0 stars *— Adithya K.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) --- ### 8. [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 137 **How Do G2 Users Rate HappyFox Help Desk?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind HappyFox Help Desk?** - **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) - **Year Founded:** 2011 - **HQ Location:** Irvine, California - **LinkedIn® Page:** https://www.linkedin.com/company/3190470/ (146 employees on LinkedIn®) - **Phone:** +1 (949) 535-2220 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 39% Small-Business #### What Are HappyFox Help Desk's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (5 reviews) - Automation (3 reviews) - Easy Setup (3 reviews) - Efficiency (3 reviews) **Cons:** - Call Functionality (1 reviews) - Complex Usability (1 reviews) - Email Communication Issues (1 reviews) - Email Management Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About HappyFox Help Desk? *AI-generated summary from verified user reviews* **Pros:** - Users find HappyFox Help Desk's **ease of use** exceptional, enhancing employee efficiency and customer service experiences. - Users praise the **excellent customer support** of HappyFox Help Desk, especially during challenging situations like disasters. - Users value the **automation features** of HappyFox Help Desk, enhancing ticket management and boosting overall productivity. - Users love the **easy setup** of HappyFox Help Desk, appreciating its intuitive design and quick onboarding process. - Users highlight the **boosted efficiency** of HappyFox Help Desk, simplifying workflows and enhancing productivity for teams. **Cons:** - Users experience **functionality issues** with call features, causing difficulties in CCing others and accessing shared tickets. - Users find the **complex usability** of HappyFox Help Desk challenging compared to their previous GSuite Help Desk experience. - Users find **email communication issues** with HappyFox Help Desk hinder efficient interactions and create delays in support responses. - Users find the **email management issues** frustrating, complicating ticket assignments and clarity of notifications. - Users feel that the product is **expensive** and wish for more affordable pricing to enhance accessibility. #### What Are Recent G2 Reviews of HappyFox Help Desk? **"[Excellent tool for managing insurance queries, keeping a check on timeline and responding quickly.](https://www.g2.com/survey_responses/happyfox-help-desk-review-11735735)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/happyfox-help-desk-review-11735735) --- **"[Simple and effective customer support](https://www.g2.com/survey_responses/happyfox-help-desk-review-11461071)"** **Rating:** 4.5/5.0 stars *— Jorge R.* [Read full review](https://www.g2.com/survey_responses/happyfox-help-desk-review-11461071) --- #### What Are G2 Users Discussing About HappyFox Help Desk? - [What is HappyFox Help Desk used for?](https://www.g2.com/discussions/what-is-happyfox-help-desk-used-for) - [How much does HappyFox cost?](https://www.g2.com/discussions/how-much-does-happyfox-cost) - [What is a help desk ticket?](https://www.g2.com/discussions/what-is-a-help-desk-ticket) - [What is the basic function of a help desk?](https://www.g2.com/discussions/what-is-the-basic-function-of-a-help-desk) - [What is HappyFox?](https://www.g2.com/discussions/what-is-happyfox) ### 9. [NapoleonCat.com](https://www.g2.com/products/napoleoncat-com/reviews) NapoleonCat is a social media management platform designed to help businesses, agencies, and e-commerce brands streamline their social media workflows, boost engagement, and improve customer experience. Powered by AI, NapoleonCat enables users to manage multiple social media channels in one place, including Facebook, Instagram, X (formerly Twitter), LinkedIn, TikTok, YouTube, and Google Business Profiles. With its core focus on Social Inbox, automated moderation (spam and hate speech removal, FAQ autoresponse), engagement tools, Social CRM, and sentiment analysis, NapoleonCat helps brands build stronger customer relationships, respond faster, and protect their reputation. These strategic features make social media care central to business growth. Complementary capabilities such as publishing, analytics, and reporting provide a broader perspective on social media management, helping teams collaborate, schedule posts, assign tasks, and monitor performance with customizable reports and real-time insights. NapoleonCat is trusted by marketing, support, and sales teams worldwide for its ease of use, scalability, and excellent customer support, making it the go-to solution for growing brands on social media. \>\> Unify customer conversations in one inbox Bring together comments, messages, and reviews from multiple channels into a single Social Inbox. No more switching between platforms, no more missed interactions. Every conversation is centralized for faster, more consistent customer care. \>\> Boost engagement that drives sales Turn social media interactions into business opportunities. Responding quickly and personally increases trust, improves customer experience, and can directly impact conversions and retention. \>\> Moderate ad comments at scale Protect your ad spend and brand reputation by automatically moderating comments on paid campaigns. Hide spam, offensive remarks, or competitor links instantly, so your ads focus on attracting customers, not trolls. \>\> Automate customer service With AI-powered auto-moderation and smart auto-replies, you can instantly handle common questions, filter out spam or hate speech, and maintain a safe, brand-friendly environment. Your customer service runs 24/7, even when your team is offline. \>\> Remove spam and hate speech with AI NapoleonCat’s advanced moderation engine automatically detects and hides offensive content, spam, or hate speech across your channels. This protects your brand reputation and ensures a respectful community experience without manual effort. \>\> Tag sentiment to monitor brand perception Automatically tag incoming messages and comments as positive, neutral, or negative to understand customer sentiment better. \>\> Manage multiple social media channels NapoleonCat lets you manage Facebook, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, Google Business Profiles, and app store reviews, all from a single, intuitive dashboard. Save time by switching less and focusing more on your content and community. \>\> Schedule social media publications Plan, preview, and schedule content across platforms in advance. Ensure consistent brand messaging and save time with bulk publishing and post approvals. \>\> Analyze and report marketing results Get detailed, customizable analytics on engagement, reach, audience growth, and post performance. \>\> Monitor and benchmark against competitors Track how your brand compares to competitors in real time. Identify trends, spot opportunities, and stay ahead of the curve with performance comparisons and market insights. \>\> Collaborate with teams and freelancers With built-in collaboration tools, you can assign tasks, comment on posts, manage permissions, and streamline your social media workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 145 **How Do G2 Users Rate NapoleonCat.com?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.7/10 (Category avg: 8.4/10) - **Mentions:** 8.5/10 (Category avg: 8.5/10) - **Reporting:** 8.5/10 (Category avg: 8.4/10) **Who Is the Company Behind NapoleonCat.com?** - **Seller:** [NapoleonCat](https://www.g2.com/sellers/napoleoncat) - **Year Founded:** 2013 - **HQ Location:** New York - **Twitter:** @NapoleonCatCom (874 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2521278/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 66% Small-Business, 29% Mid-Market #### What Are NapoleonCat.com's Pros and Cons? **Pros:** - Customer Service (14 reviews) - Customer Support (14 reviews) - Ease of Use (13 reviews) - Centralized Management (11 reviews) - Helpful (10 reviews) **Cons:** - Improvement Needed (7 reviews) - Slow Loading (6 reviews) - Comment Management (5 reviews) - Missing Features (5 reviews) - Data Inaccuracy (4 reviews) ### What Do G2 Reviewers Say About NapoleonCat.com? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** from NapoleonCat, highlighting their responsiveness and willingness to enhance functionality. - Users commend the **excellent customer support** of NapoleonCat, highlighting their responsiveness and dedication to user needs. - Users find NapoleonCat.com to have a **very easy UI** , making social media management intuitive and efficient. - Users value the **centralized management** of NapoleonCat, streamlining content moderation across multiple social media channels efficiently. - Users value the **helpful tagging system** that enhances conversation tracking and improves customer interaction efficiency. **Cons:** - Users express concerns about **improvement needs** due to various glitches and lack of essential features for managing comments. - Users note the **slow loading** times of NapoleonCat, indicating it could benefit from optimization for better efficiency. - Users experience **significant issues with comment management** , including glitches, lack of bulk actions, and filtering problems. - Users are frustrated by the **missing features** , leading to complications in managing comments and analytics effectively. - Users report **data inaccuracies** in NapoleonCat, affecting analytics, reporting, and management of messages and comments. #### What Are Recent G2 Reviews of NapoleonCat.com? **"[NapoleonCat Makes Comment Moderation Easy, with Truly Responsive Support and Smart Auto-Moderation](https://www.g2.com/survey_responses/napoleoncat-com-review-12878899)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/napoleoncat-com-review-12878899) --- **"[Smooth Social Media Management with Room for Speed Improvement](https://www.g2.com/survey_responses/napoleoncat-com-review-12819051)"** **Rating:** 5.0/5.0 stars *— Maja K.* [Read full review](https://www.g2.com/survey_responses/napoleoncat-com-review-12819051) --- #### What Are G2 Users Discussing About NapoleonCat.com? - [What do you recommend for companies considering NapoleonCat.com for social media engagement?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-napoleoncat-com-for-social-media-engagement) - 1 comment - [Who is Napoleon cat?](https://www.g2.com/discussions/who-is-napoleon-cat) - [Is NapoleonCat free?](https://www.g2.com/discussions/is-napoleoncat-free) - 1 comment - [Is NapoleonCat reliable?](https://www.g2.com/discussions/is-napoleoncat-reliable) - 1 comment - [How do you use NapoleonCat?](https://www.g2.com/discussions/how-do-you-use-napoleoncat) - 1 comment ### 10. [Simplify360](https://www.g2.com/products/simplify360/reviews) Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM. **Average Rating:** 4.3/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Simplify360?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.0/10 (Category avg: 8.4/10) - **Mentions:** 8.2/10 (Category avg: 8.5/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Simplify360?** - **Seller:** [Simplify360](https://www.g2.com/sellers/simplify360) - **Year Founded:** 2012 - **HQ Location:** Carrollton, TX - **Twitter:** @Simplify360 (1,309 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/simplify360 (94 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 42% Mid-Market #### What Are Simplify360's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) **Cons:** - Customization Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Simplify360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Simplify360, finding it simple to integrate and effective for customer service. - Users value the **easy integrations** of Simplify360, enhancing their experience across all social media platforms. - Users value the **easy setup** of Simplify360, finding it user-friendly and perfect for social media integration. - Users value the **user-friendly interface** of Simplify360, finding it easy to integrate and effective for customer service. - Users highlight the **intuitive nature** of Simplify360, making it user-friendly and effective for customer service integration. **Cons:** - Users feel that there are **limited customization options** in Simplify360, which hampers their overall experience. - Users feel the **limited customization** options in Simplify360 restrict their ability to tailor the tool to their needs. #### What Are Recent G2 Reviews of Simplify360? **"[Good for collecting data from many different social platforms in one place](https://www.g2.com/survey_responses/simplify360-review-9816380)"** **Rating:** 5.0/5.0 stars *— Anna W.* [Read full review](https://www.g2.com/survey_responses/simplify360-review-9816380) --- **"[Best Tool in Industry for Online Repution Manger (Social Media)](https://www.g2.com/survey_responses/simplify360-review-10620674)"** **Rating:** 5.0/5.0 stars *— Shadab S.* [Read full review](https://www.g2.com/survey_responses/simplify360-review-10620674) --- #### What Are G2 Users Discussing About Simplify360? - [What is Simplify360 used for?](https://www.g2.com/discussions/what-is-simplify360-used-for) - 1 comment, 1 upvote ### 11. [SoDash](https://www.g2.com/products/sodash/reviews) Bridging the gap between Social Media & Customer Service **Average Rating:** 4.1/5.0 **Total Reviews:** 18 **How Do G2 Users Rate SoDash?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.1/10 (Category avg: 8.4/10) - **Mentions:** 7.6/10 (Category avg: 8.5/10) - **Reporting:** 8.0/10 (Category avg: 8.4/10) **Who Is the Company Behind SoDash?** - **Seller:** [SoDash](https://www.g2.com/sellers/sodash) - **Year Founded:** 2010 - **HQ Location:** Edinburgh, UK - **Twitter:** @sodash (2,143 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1534525/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of SoDash? **"[Good platform and great value](https://www.g2.com/survey_responses/sodash-review-4556129)"** **Rating:** 4.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/sodash-review-4556129) --- **"[Supportive Staff and a Great Working Culture](https://www.g2.com/survey_responses/sodash-review-12469709)"** **Rating:** 5.0/5.0 stars *— Ashish T.* [Read full review](https://www.g2.com/survey_responses/sodash-review-12469709) --- #### What Are G2 Users Discussing About SoDash? - [What is SoDash used for?](https://www.g2.com/discussions/what-is-sodash-used-for) ### 12. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **How Do G2 Users Rate Hiver in Gmail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Visitor Activity:** 0.0/10 (Category avg: 8.4/10) - **Mentions:** 5.0/10 (Category avg: 8.5/10) - **Reporting:** 0.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver in Gmail, simplifying task assignments and email management. - Users value the **seamless team collaboration** provided by Hiver, enhancing efficiency in managing shared email accounts. - Users value the **efficient management of emails** in Hiver, enhancing teamwork and streamlining communication. - Users commend Hiver for its **seamless communication** , greatly enhancing team collaboration and efficiency within Gmail. - Users love the **seamless collaboration** enabled by Hiver, greatly enhancing team communication and workflow efficiency. **Cons:** - Users experience **email issues** such as glitches, slow loading, and difficulties with searching and reading threads. - Users feel that the **missing features** prevent them from fully utilizing Hiver's potential and improving efficiency. - Users find Hiver's **limited features** restrict their ability to manage workflows effectively, especially on mobile devices. - Users experience **slow loading** in Hiver occasionally, affecting their ability to act quickly and efficiently. - Users report **bug issues** with Hiver, including disconnects and performance slowdowns affecting overall email efficiency. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 13. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **How Do G2 Users Rate LivePerson?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.9/10 (Category avg: 8.4/10) - **Mentions:** 7.7/10 (Category avg: 8.5/10) - **Reporting:** 7.6/10 (Category avg: 8.4/10) **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intelligent AI support** of LivePerson, enhancing personalized interactions across multiple channels for effective communication. - Users appreciate the **ease of use** of LivePerson, benefiting from seamless and personalized AI-driven interactions. - Users appreciate the **intelligent and personalized responses** from LivePerson's AI, enhancing customer engagement significantly. - Users praise LivePerson for its **intelligent and personalized AI responses** , enhancing communication across various channels effectively. - Users value the **efficiency** of LivePerson, benefiting from swift support and automated solutions for enhanced engagement. **Cons:** - Users find the **learning curve steep** , making onboarding challenging for teams focusing on relational rather than technical skills. - Users find **LivePerson's setup process complex** , with novice users struggling to navigate the platform effectively. - Users find the **steep learning curve** of LivePerson challenging, requiring additional training and effort for effective use. - Users find LivePerson to be **very expensive** , requiring significant resources for setup and maintenance of advanced features. - Users find the **missing features** of LivePerson, like email integration and better reporting organization, disappointing. #### What Are Recent G2 Reviews of LivePerson? **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- ### 14. [Juphy](https://www.g2.com/products/juphy/reviews) All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all comments, direct messages, ads comments, and reviews through Juphy's dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data. **Average Rating:** 4.6/5.0 **Total Reviews:** 91 **How Do G2 Users Rate Juphy?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.3/10 (Category avg: 8.4/10) - **Mentions:** 9.1/10 (Category avg: 8.5/10) - **Reporting:** 8.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Juphy?** - **Seller:** [Juphy](https://www.g2.com/sellers/juphy) - **Year Founded:** 2018 - **HQ Location:** Wilmington, Delaware - **LinkedIn® Page:** https://www.linkedin.com/company/33180419/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 96% Small-Business, 4% Mid-Market #### What Are Recent G2 Reviews of Juphy? **"[A Huge Time-Saver for Social Media Support and Lead Generation](https://www.g2.com/survey_responses/juphy-review-4641052)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/juphy-review-4641052) --- **"[Suitable Tool For Social Media](https://www.g2.com/survey_responses/juphy-review-7919535)"** **Rating:** 5.0/5.0 stars *— Lillian C.* [Read full review](https://www.g2.com/survey_responses/juphy-review-7919535) --- #### What Are G2 Users Discussing About Juphy? - [How has Juphy supported your customer communication, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-juphy-supported-your-customer-communication-and-what-features-do-you-find-most-valuable) - [What is Juphy used for?](https://www.g2.com/discussions/what-is-juphy-used-for) - 1 comment ### 15. [Bevatel](https://www.g2.com/products/bevatel/reviews) Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Bevatel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 9.2/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Bevatel?** - **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account) - **Company Website:** https://www.bevatel.com - **HQ Location:** Riyadh - **LinkedIn® Page:** https://www.linkedin.com/company/bevatelsa/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 35% Small-Business, 11% Mid-Market #### What Are Bevatel's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Helpful (23 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Setup Ease (16 reviews) **Cons:** - Integration Issues (5 reviews) - Call Issues (3 reviews) - Lack of Clarity (3 reviews) - Connectivity Issues (2 reviews) - Limited Access (2 reviews) ### What Do G2 Reviewers Say About Bevatel? *AI-generated summary from verified user reviews* **Pros:** - Users value Bevatel for its **user-friendly interface** and clear setup, enhancing productivity and communication ease. - Users appreciate the **exceptional support** and ease of use of Bevatel, enhancing communication and operational efficiency. - Users praise Bevatel for its **excellent customer support** , enhancing communication efficiency and simplifying the user experience. - Users highlight the **easy setup** of Bevatel, making transitions stress-free and enhancing overall operational efficiency. - Users commend the **setup ease** of Bevatel, praising its straightforward transition and efficient implementation for smoother operations. **Cons:** - Users are frustrated by the **limited integration capabilities** , hindering functionality and smooth operation across applications. - Users report **call issues** with Bevatel, noting slow transfers and inconsistent stability affecting overall communication quality. - Users highlight the **lack of clarity** in Bevatel's services, needing better communication and simpler technical explanations. - Users experience **connectivity issues** with Bevatel, facing difficulties with call stability and local service provider configurations. - Users find the **limited access** to message features and providers frustrating, calling for improvements in accessibility. #### What Are Recent G2 Reviews of Bevatel? **"[Streamlined Customer Communication and Efficient Reporting](https://www.g2.com/survey_responses/bevatel-review-12865523)"** **Rating:** 5.0/5.0 stars *— اسراء .* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523) --- **"[Befatel facilitates communication and work organization.](https://www.g2.com/survey_responses/bevatel-review-12991717)"** **Rating:** 5.0/5.0 stars *— Mohamed A.* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717) --- ### 16. [BotSpace](https://www.g2.com/products/botspace/reviews) BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 35 **How Do G2 Users Rate BotSpace?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind BotSpace?** - **Seller:** [BotSpace](https://www.g2.com/sellers/botspace) - **Year Founded:** 2017 - **HQ Location:** Pune, Maharashtra - **Twitter:** @botspaceHQ (55 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botspacehq (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 70% Small-Business, 27% Mid-Market #### What Are BotSpace's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (8 reviews) - Automation (7 reviews) - Easy Integrations (6 reviews) - User Interface (6 reviews) **Cons:** - Cost (3 reviews) - Expensive (3 reviews) - Delayed Response (2 reviews) - Poor Customer Support (2 reviews) - Time Delays (2 reviews) ### What Do G2 Reviewers Say About BotSpace? *AI-generated summary from verified user reviews* **Pros:** - Users find BotSpace to have an **intuitive interface** , enhancing their overall WhatsApp marketing experience effortlessly. - Users commend the **excellent customer support** of BotSpace, highlighting the team's commitment and responsiveness to queries. - Users praise Botspace's **automation capabilities** , streamlining WhatsApp marketing and enhancing user efficiency effortlessly. - Users love the **easy integrations** of BotSpace, making setup and automation seamless for their messaging needs. - Users value the **intuitive user interface** of BotSpace, which enhances their WhatsApp marketing experience effortlessly. **Cons:** - Users feel the **pricing for additional numbers** can be excessive, especially for multi-country operations. - Users feel the product is **too expensive** , especially regarding additional costs for multiple WhatsApp numbers. - Users experience **delayed response** from customer support, leading to frustrating and time-consuming resolution of issues. - Users report experiencing **poor customer support** , citing long wait times and unqualified assistance for their issues. - Users experience frustrating **time delays** in customer support responses, which hinder their ability to resolve issues quickly. #### What Are Recent G2 Reviews of BotSpace? **"[Botspace is an exceptional WhatsApp marketing and automation tool!](https://www.g2.com/survey_responses/botspace-review-10963909)"** **Rating:** 5.0/5.0 stars *— Abhi R.* [Read full review](https://www.g2.com/survey_responses/botspace-review-10963909) --- **"[Cooperative Team](https://www.g2.com/survey_responses/botspace-review-11353049)"** **Rating:** 4.5/5.0 stars *— ARTI R.* [Read full review](https://www.g2.com/survey_responses/botspace-review-11353049) --- ### 17. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 200 **How Do G2 Users Rate SleekFlow?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.0/10 (Category avg: 8.4/10) - **Mentions:** 8.2/10 (Category avg: 8.5/10) - **Reporting:** 7.9/10 (Category avg: 8.4/10) **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 74% Small-Business, 20% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Customer Support (34 reviews) - Efficiency (29 reviews) - Automation (28 reviews) - Features (25 reviews) **Cons:** - Expensive (23 reviews) - Limited Features (18 reviews) - Missing Features (14 reviews) - Slow Loading (10 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of SleekFlow, highlighting its intuitive setup and helpful AI features. - Users appreciate the **excellent customer support** from SleekFlow, praising its prompt responses and helpful guidance. - Users find **excellent efficiency** in managing customer inquiries and lead conversions with SleekFlow's smart automation features. - Users enjoy the **automation features** of SleekFlow, which simplify routine tasks and enhance communication efficiency. - Users praise the **AI agent's efficiency** in lead qualification and seamless customer communication enhancements of SleekFlow. **Cons:** - Users find the add-on to be **expensive** and suggest it should be more accessible within the main plan. - Users find the **limited features** of SleekFlow restrictive, affecting their overall productivity and experience. - Users note **missing features** , such as tracking flowchart responses and editing sent messages, impacting overall usability. - Users frequently report experiencing **slow loading** issues with SleekFlow, causing frustration and hindering effective communication. - Users note the **limited customization** options in SleekFlow, desiring more flexibility and advanced features for their needs. #### What Are Recent G2 Reviews of SleekFlow? **"[SleekFlow’s AI and Intuitive UX Make Agent Replies Faster and Easier](https://www.g2.com/survey_responses/sleekflow-review-12644419)"** **Rating:** 5.0/5.0 stars *— Anson L.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12644419) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 18. [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance.. **Average Rating:** 3.9/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.9/10 (Category avg: 8.4/10) - **Mentions:** 7.7/10 (Category avg: 8.5/10) - **Reporting:** 8.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 56% Enterprise, 38% Mid-Market #### What Are Oracle Service Cloud (formerly RightNow)'s Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Automation (1 reviews) - Call Management (1 reviews) - Case Management (1 reviews) - Channel Management (1 reviews) **Cons:** - Bugs (1 reviews) - Contact Management (1 reviews) - Data Inconsistency (1 reviews) - Data Management (1 reviews) - Delayed Responses (1 reviews) ### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Oracle Service Cloud, enhancing efficiency in managing ombudsman processes. - Users value the **automation capabilities** of Oracle Service Cloud, streamlining their ombudsman channel management effectively. - Users value the **digitization of processes** in Oracle Service Cloud, enhancing efficiency in ombudsman channel management. - Users value the **digitization of processes** with Oracle Service Cloud, enhancing efficiency in channel management. - Users value the **digitized channel management** capabilities of Oracle Service Cloud, enhancing efficiency and organization. **Cons:** - Users often face **bugs and errors** in Oracle Service Cloud that disrupt business operations and cause data loss. - Users report issues with **automatic contact deletions** , which disrupt business operations and lead to bugs in Oracle Service Cloud. - Users experience **data inconsistency** with Oracle Service Cloud, as reports often do not align with real data. - Users often face **data inconsistency** issues with Oracle Service Cloud, leading to unreliable reporting and responses. - Users face **delayed responses** and inaccurate reporting, leading to frustration and inefficiencies in their workflow. #### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)? **"[Revolutionizing Customer Support by Oracle Service Cloud](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)"** **Rating:** 5.0/5.0 stars *— Vishal B.* [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410) --- **"[easy to use internally](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)"** **Rating:** 4.0/5.0 stars *— Alexandra Z.* [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856) --- #### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)? - [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for) - [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud) - [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud) - [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle) - [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow) ### 19. [replient.ai](https://www.g2.com/products/replient-ai/reviews) replient.ai is an AI-powered platform that centralizes and streamlines customer interactions on social media. It helps companies strengthen community engagement, protect ad performance, and scale customer support without additional headcount. • Centralized inbox: Manage comments across Facebook, Instagram, TikTok, LinkedIn pages, YouTube, and Google Reviews in one place. • AI-powered insights: Every comment is analyzed for sentiment and AI tags, providing a deeper understanding of your audience at scale. • Smart reply suggestions: Get 3 brand-tailored AI responses per comment, aligned with your brand voice and available in multiple languages. • Efficient workflows: Like, hide, delete, or reply to comments instantly, supported by custom automations for recurring scenarios. • Ad protection: Respond quickly to comments on social ads to minimize negative impact and maximize campaign ROI. Pricing starts at €39/month, with a free trial that includes up to 50 comments. **Average Rating:** 4.9/5.0 **Total Reviews:** 14 **How Do G2 Users Rate replient.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Mentions:** 9.3/10 (Category avg: 8.5/10) - **Reporting:** 8.8/10 (Category avg: 8.4/10) **Who Is the Company Behind replient.ai?** - **Seller:** [replient](https://www.g2.com/sellers/replient) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/replient-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are replient.ai's Pros and Cons? **Pros:** - Time-saving (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **Cons:** - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Limited Templates (1 reviews) ### What Do G2 Reviewers Say About replient.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find that Replient.ai offers **significant time savings** by automating responses and managing customer interactions efficiently. - Users appreciate the **efficiency of automation** in Replient.ai, streamlining community management and saving valuable time. - Users find Replient.ai a **game changer for ease of use** , allowing faster, more thoughtful customer message responses. - Users value the **incredible efficiency** of Replient.ai, streamlining community management and response handling significantly. - Users find **Replient.ai invaluable** for quick, thoughtful responses, significantly reducing repetitive tasks in customer communication. **Cons:** - Users desire **deeper integration with CRM systems** for better communication between social media and customer management processes. - Users desire more **customization options** for tone and templates to enhance their experience with replient.ai. - Users desire more **customization options for templates** , indicating limited variety in design and tone available. #### What Are Recent G2 Reviews of replient.ai? **"[Simple tool that saves hours every day](https://www.g2.com/survey_responses/replient-ai-review-12518459)"** **Rating:** 5.0/5.0 stars *— Hemal B.* [Read full review](https://www.g2.com/survey_responses/replient-ai-review-12518459) --- **"[A game-changer for automating social media funnels and protecting brand reputation](https://www.g2.com/survey_responses/replient-ai-review-12479194)"** **Rating:** 5.0/5.0 stars *— Mario B.* [Read full review](https://www.g2.com/survey_responses/replient-ai-review-12479194) --- ### 20. [ZoomSphere](https://www.g2.com/products/zoomspherecom/reviews) ZoomSphere is a social media management tool that helps teams plan, schedule, auto-publish, and analyze content across platforms like Instagram, Facebook, TikTok, LinkedIn, YouTube, and X. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: Approval Flow: Manage post approvals with tools like statuses, built-in chat, and comment panels. Workspaces: Organize clients and teams for seamless project management. AI Copywriter: Define your brand's persona, write a quick prompt, and have multiple captions in seconds! Bulk Approval in Email/Chat: The quickest way to approve whole batch of posts! Mobile App: Stay connected with push notifications, content reviews, and instant approvals. Ideal for businesses and agencies, ZoomSphere simplifies managing multiple profiles, automates tasks, and fosters team collaboration. **Average Rating:** 4.7/5.0 **Total Reviews:** 17 **How Do G2 Users Rate ZoomSphere?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Mentions:** 9.3/10 (Category avg: 8.5/10) - **Reporting:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind ZoomSphere?** - **Seller:** [ZoomSphere](https://www.g2.com/sellers/zoomsphere) - **HQ Location:** Praha 1, Praha - **Twitter:** @ZoomSphere (16 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoomsphere/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 78% Small-Business, 17% Enterprise #### What Are ZoomSphere's Pros and Cons? **Pros:** - Centralized Management (6 reviews) - Customer Service (5 reviews) - Customer Support (5 reviews) - Team Collaboration (5 reviews) - Features (4 reviews) **Cons:** - Bugs (1 reviews) - Missing Features (1 reviews) - Posting Issues (1 reviews) - Publishing Limitations (1 reviews) - Social Media Limitations (1 reviews) ### What Do G2 Reviewers Say About ZoomSphere? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **centralized management** of ZoomSphere, simplifying social media coordination and enhancing client collaboration. - Users appreciate the **exceptional customer support** from ZoomSphere, consistently resolving issues quickly and efficiently. - Users praise ZoomSphere for its **exceptional customer support** , providing prompt and effective help whenever needed. - Users value the **effective team collaboration** facilitated by ZoomSphere, streamlining communication and enhancing productivity. - Users appreciate the **seamless communication** and **centralized approach** of ZoomSphere, enhancing productivity and collaboration significantly. **Cons:** - Users experience **occasional malfunctions** with the automatic posting feature, though it typically resolves on repeat attempts. - Users find the lack of **Threads posting support** in ZoomSphere disappointing and hope for future updates. - Users are frustrated by the **lack of support for posting on Threads** , hoping for improvements in future updates. - Users are frustrated by the **publishing limitations** of ZoomSphere, especially the lack of support for posting on Threads. - Users find the **lack of support for posting on Threads** a significant limitation in ZoomSphere's functionality. #### What Are Recent G2 Reviews of ZoomSphere? **"[The most intuitive tool for social media management.](https://www.g2.com/survey_responses/zoomsphere-review-10732843)"** **Rating:** 5.0/5.0 stars *— Klára T.* [Read full review](https://www.g2.com/survey_responses/zoomsphere-review-10732843) --- **"[10+ years with Zoomsphere](https://www.g2.com/survey_responses/zoomsphere-review-10748601)"** **Rating:** 5.0/5.0 stars *— František J.* [Read full review](https://www.g2.com/survey_responses/zoomsphere-review-10748601) --- #### What Are G2 Users Discussing About ZoomSphere? - [What is ZoomSphere used for?](https://www.g2.com/discussions/what-is-zoomsphere-used-for) ### 21. [Eclincher](https://www.g2.com/products/eclincher/reviews) Eclincher is an AI-powered social media management, brand monitoring, and local SEO tools. Some of Eclincher’s main features include an AI publishing agent, post scheduling, a visual calendar, a unified social inbox, an AI auto-reply agent, web and social monitoring, smart queue auto-publishing, topic-suggested content, advanced live analytics with drag-and-drop customization, post approval, and team collaboration. Ranked #1 for ROI in social media management, eclincher integrates with Facebook, Instagram, X, LinkedIn, Google Business, YouTube, TikTok, Threads, Pinterest, Reddit, and more, boosting local SEO rankings and performance tracking. Eclincher is the ideal solution for managing multiple accounts, tracking performance, and optimizing digital presence. Key Features: - Publishing and Scheduling: Effortlessly plan, schedule, and automate publishing posts with AI agent, visual content calendar and customizable automation queues to streamline workflows. - Unified Social Inbox: Centralize and manage all messages, comments, reviews, and mentions in one place, ensuring no customer interaction is overlooked. Save time with AI Auto Reply agent to do the work for you. - Social Listening: Monitor brand mentions, keywords, hashtags, and industry trends to gain valuable insights and stay ahead of the competition. - Brand Monitoring: Track your brand’s reputation and online presence to understand customer perceptions and address feedback effectively. - Analytics and Reporting: Leverage in-depth analytics and create detailed, customizable reports to measure performance and refine your strategy. - Local Listings Management: Ensure accurate and consistent business information across directories to boost local SEO rankings and online trust. - Local SEO: Enhance your local visibility by optimizing keywords, business profiles, and content to reach your target audience effectively. Eclincher is designed for businesses of all sizes, making it easy to connect with audiences and thrive in the ever-evolving digital landscape. **Average Rating:** 4.6/5.0 **Total Reviews:** 437 **How Do G2 Users Rate Eclincher?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.6/10 (Category avg: 8.4/10) - **Mentions:** 8.8/10 (Category avg: 8.5/10) - **Reporting:** 8.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Eclincher?** - **Seller:** [Eclincher](https://www.g2.com/sellers/eclincher) - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @eClincher (10,947 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3038721/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 78% Small-Business, 16% Mid-Market #### What Are Eclincher's Pros and Cons? **Cons:** - Cost (1 reviews) - Expensive (1 reviews) - High Pricing (1 reviews) ### What Do G2 Reviewers Say About Eclincher? *AI-generated summary from verified user reviews* **Cons:** - Users feel that the **cost is high** compared to other programs offering similar tools at a lower price. - Users feel the pricing is **high compared to alternatives** that provide similar tools at a lower cost. - Users feel that Eclincher's pricing is **too high** , especially with cheaper alternatives available offering similar features. #### What Are Recent G2 Reviews of Eclincher? **"[AN AMAZING TOOL AND TEAM](https://www.g2.com/survey_responses/eclincher-review-9559093)"** **Rating:** 5.0/5.0 stars *— Carlos F.* [Read full review](https://www.g2.com/survey_responses/eclincher-review-9559093) --- **"[Efficiency and Exceptional Customer Service](https://www.g2.com/survey_responses/eclincher-review-12210035)"** **Rating:** 5.0/5.0 stars *— Marc-André D.* [Read full review](https://www.g2.com/survey_responses/eclincher-review-12210035) --- #### What Are G2 Users Discussing About Eclincher? - [What is eclincher used for?](https://www.g2.com/discussions/what-is-eclincher-used-for) ### 22. [Locobuzz](https://www.g2.com/products/locobuzz/reviews) Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Locobuzz?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.8/10 (Category avg: 8.4/10) - **Mentions:** 8.0/10 (Category avg: 8.5/10) - **Reporting:** 7.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Locobuzz?** - **Seller:** [Locobuzz Solutions Pvt Ltd](https://www.g2.com/sellers/locobuzz-solutions-pvt-ltd) - **Year Founded:** 2015 - **HQ Location:** Mumbai, IN - **Twitter:** @Locobuzz_India (67 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/locobuzz/ (297 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 38% Small-Business, 37% Mid-Market #### What Are Locobuzz's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Helpful (21 reviews) - Features (18 reviews) - Efficiency (13 reviews) - Customer Support (12 reviews) **Cons:** - Slow Loading (7 reviews) - Improvement Needed (5 reviews) - Limited Features (5 reviews) - Login Issues (5 reviews) - Performance Issues (5 reviews) ### What Do G2 Reviewers Say About Locobuzz? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Locobuzz, appreciating the user-friendly CRM and supportive team members. - Users appreciate the **helpful support and user-friendly CRM** of Locobuzz, enhancing their overall experience significantly. - Users value the **AI-enabled features** of Locobuzz for effective tracking, reporting, and insightful social media listening. - Users value Locobuzz's **efficient navigation and streamlined reporting** , greatly enhancing productivity and ease of use. - Users commend the **proactive and helpful customer support** of Locobuzz, enhancing their overall experience and efficiency. **Cons:** - Users find that the **slow loading** of Locobuzz affects performance and can lead to frustration during use. - Users feel that **improvement is needed** in dashboard customization and AI integration for better functionality and alerts. - Users find the **limited features** of Locobuzz restrict their reporting and functionality, impacting overall user experience. - Users face **login issues** , including auto logouts and difficulties in ticket management that hinder effective usage. - Users face **performance issues** like lagging and slow response times, affecting overall experience with Locobuzz. #### What Are Recent G2 Reviews of Locobuzz? **"[Streamlined Customer Service Experience Efficient, and Reliable](https://www.g2.com/survey_responses/locobuzz-review-13048369)"** **Rating:** 5.0/5.0 stars *— Aaysha Aasmin K.* [Read full review](https://www.g2.com/survey_responses/locobuzz-review-13048369) --- **"[Effortless Feedback Management & Superior Support](https://www.g2.com/survey_responses/locobuzz-review-12917162)"** **Rating:** 4.0/5.0 stars *— Parvati P.* [Read full review](https://www.g2.com/survey_responses/locobuzz-review-12917162) --- #### What Are G2 Users Discussing About Locobuzz? - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment ### 23. [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews) Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. **Average Rating:** 4.4/5.0 **Total Reviews:** 235 **How Do G2 Users Rate Mojo Helpdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.8/10 (Category avg: 8.4/10) - **Mentions:** 8.0/10 (Category avg: 8.5/10) - **Reporting:** 8.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Mojo Helpdesk?** - **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk) - **Year Founded:** 2011 - **HQ Location:** Austin, Texas - **Twitter:** @mojohelpdesk (705 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mojo-helpdesk/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Primary/Secondary Education - **Company Size:** 55% Mid-Market, 30% Small-Business #### What Are Mojo Helpdesk's Pros and Cons? **Cons:** - Bugs (1 reviews) - Button Issues (1 reviews) - Editing Difficulties (1 reviews) - Formatting Issues (1 reviews) - Layout Issues (1 reviews) ### What Do G2 Reviewers Say About Mojo Helpdesk? *AI-generated summary from verified user reviews* **Cons:** - Users experience **bugs with layout transitions** and inconsistencies with screenshots in Mojo Helpdesk, impacting usability. - Users face **button issues** that hinder layout consistency, dark mode usage, and screenshot functionalities in Mojo Helpdesk. - Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and media handling. - Users face **formatting issues** with layouts and dark mode, causing inconsistency and trouble with multimedia elements. - Users face **layout issues** with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively. #### What Are Recent G2 Reviews of Mojo Helpdesk? **"[Good for Frequent Users](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)"** **Rating:** 4.0/5.0 stars *— Chel M.* [Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190) --- **"[Perfect Integration, Simple Setup](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)"** **Rating:** 5.0/5.0 stars *— Hugo I. D.* [Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476) --- #### What Are G2 Users Discussing About Mojo Helpdesk? - [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost) - [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software) - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote ### 24. [Superchat](https://www.g2.com/products/superchat/reviews) Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication. **Average Rating:** 4.6/5.0 **Total Reviews:** 112 **How Do G2 Users Rate Superchat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.4/10 (Category avg: 8.4/10) - **Mentions:** 7.7/10 (Category avg: 8.5/10) - **Reporting:** 7.4/10 (Category avg: 8.4/10) **Who Is the Company Behind Superchat?** - **Seller:** [Super X GmbH](https://www.g2.com/sellers/super-x-gmbh) - **Year Founded:** 2020 - **HQ Location:** Berlin, DE - **Twitter:** @superchat_com (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/superchatcom (99 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Insurance, Marketing and Advertising - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are Superchat's Pros and Cons? **Pros:** - Customer Support (8 reviews) - Simple (6 reviews) - Communication Ease (5 reviews) - Ease of Use (4 reviews) - Features (4 reviews) **Cons:** - Bugs (2 reviews) - Ticketing Issues (2 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Insights (1 reviews) ### What Do G2 Reviewers Say About Superchat? *AI-generated summary from verified user reviews* **Pros:** - Users love the **amazing customer support** offered by Superchat, enhancing their overall experience and ease of use. - Users find Superchat to be **very user-friendly and easy to use** , facilitating quick connections with customers. - Users appreciate the **seamless communication** capabilities of Superchat, enhancing connectivity and support for their business needs. - Users find Superchat **easy to use** , making it efficient and enjoyable with excellent customer support and modern design. - Users appreciate the **simplicity and functionality** of Superchat, facilitating efficient communication and marketing efforts. **Cons:** - Users report significant **integration bugs** with Superchat, leading to wasted resources and unresolved issues over time. - Users find the **ticketing issues** frustrating as conversations with clients can't continue after 24 hours without a template. - Users find Superchat **expensive** due to additional fees for useful features like automations and integrations. - Users express frustration with **integration issues** in Superchat, leading to wasted time and resources due to unmet promises. - Users are frustrated with the **lack of insights** regarding integration issues, leading to wasted resources and lost opportunities. #### What Are Recent G2 Reviews of Superchat? **"[Great support, intuitively designed user portal - we are very satisfied.](https://www.g2.com/survey_responses/superchat-review-10691037)"** **Rating:** 5.0/5.0 stars *— Autohaus F.* [Read full review](https://www.g2.com/survey_responses/superchat-review-10691037) --- **"[Strong Onboarding + Strong Support](https://www.g2.com/survey_responses/superchat-review-10729070)"** **Rating:** 5.0/5.0 stars *— Julian W.* [Read full review](https://www.g2.com/survey_responses/superchat-review-10729070) --- ### 25. [Orlo](https://www.g2.com/products/orlo/reviews) Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local government. Orlo is the only Social Media Management platform purpose-built for the public sector and is already used by over 400 UK public sector organisations. Orlo’s tools include: Social Media Management Platform Social Listening Media Monitoring Insights Chatbot Live Chat Create campaigns that boost engagement, enhance experiences, and build trust, seamlessly uniting the conversations happening across social media platforms. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Orlo?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.3/10 (Category avg: 8.4/10) - **Mentions:** 8.3/10 (Category avg: 8.5/10) - **Reporting:** 7.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Orlo?** - **Seller:** [Orlo](https://www.g2.com/sellers/orlo) - **Year Founded:** 2013 - **HQ Location:** Birmingham, Midlands - **Twitter:** @HelloOrlo (7,097 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2819871/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration - **Company Size:** 55% Enterprise, 30% Mid-Market #### What Are Recent G2 Reviews of Orlo? **"[Importance of use of social media within community policing](https://www.g2.com/survey_responses/orlo-review-9598937)"** **Rating:** 5.0/5.0 stars *— Anna S.* [Read full review](https://www.g2.com/survey_responses/orlo-review-9598937) --- **"[Orlo - the time saving platform for content.](https://www.g2.com/survey_responses/orlo-review-8435106)"** **Rating:** 4.5/5.0 stars *— Lauren A.* [Read full review](https://www.g2.com/survey_responses/orlo-review-8435106) --- #### What Are G2 Users Discussing About Orlo? - [What is Orlo used for?](https://www.g2.com/discussions/what-is-orlo-used-for) ## What Is Social Customer Service Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Social Customer Service Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## How Do You Choose the Right Social Customer Service Software? ### What You Should Know About Social Customer Service Software? ### What is Social Customer Service Software? Social customer service software enables businesses to provide customer service through social media. These solutions help companies leverage social media for different purposes, such as addressing complaints, answering questions, providing guidance, and issuing refunds via social channels. Social customer service software notifies the customer service team of customer issues raised across social media platforms so that they can be resolved efficiently.  The potential for high customer interaction and customer engagement between brands and customers on social media platforms brings social customer service software into the picture. It provides a two-way communication platform between brands and customers. While brands can reach out to customers for product promotions, announcements, new deals, and so on, customers get a channel for their queries to be answered.  ### What are the Common Features of Social Customer Service Software? [Live chat](https://www.g2.com/categories/live-chat) **:** Some social customer service solutions provide users with a live chat function. This allows live agents to connect with customers through a messaging board and open up a conversation with a customer that is looking for support or is experiencing an issue with the product. **Ticketing system**** :** Social customer service software provides users with the ability of routing, assigning, and scheduling support tickets to support agents. This is a key function since it allows users to distribute work evenly and make sure that social media management is always getting covered. **Stored messages:** Social customer service software being cloud-based support software, often provides users with the ability to use canned responses and stored messages. These messages can automatically respond to certain customer complaints that contain specific keywords or phrases. This provides more automation in customer support and less time sifting through each complaint. **Post filtering:** Social customer service software picks up on keywords that can automatically identify which customer support team should be responding to a certain comment. This filters social media posts and helps teams focus on the content that is most relevant to them. **Social listening**** :** Social listening helps identify which customer comments require the most immediate attention. This helps teams focus on the most important content first and filter out the requests that can be dealt with on a rolling basis. **Reporting:** Reporting tools allow users to create data-driven reports based on their interactions with customers on social media. This allows businesses to gather insights into how users are interacting with the brand or product. This data can then be presented to identify which areas must be improved. [Help desk](https://www.g2.com/categories/help-desk) **:** Help desk solution provides a knowledge base or other support channel for employees to work together and find solutions for ongoing customer problems. This aids in employee-customer communication by providing canned answers and more support when dealing with complex customer issues. **IT service desk:** Most social customer service solutions also provide help with technical issues that arise with using certain products. If certain customers are looking for technical expertise, then businesses can promptly respond via social customer service software and route it to a customer support team. This helps cover the technical issues rather than general customer complaints. Some additional features of social customer service software are: Besides the main functionality mentioned above there are other key support features offered by most social media customer service software solutions: - Real-time customer service responses consolidated into one unified platform - Notifications and alerts to address spikes in requests and to monitor sensitive or contentious social media situations ### What are the Benefits of Social Customer Service Software? Since more and more customers are choosing to interact with brands on social networks, social customer service can be a tool that is equally as important as standard customer service. Excellent customer service can create a positive brand image and deescalate customer complaints. Some of the biggest benefits of social customer service software include: **Customer loyalty** : Social customer service software can help businesses retain customers and build customer loyalty by responding to customer inquiries across social channels. By providing real-time customer support and seamlessly integrating social media into crosschannel customer service support strategy, businesses can positively impact sales and gain customer loyalty. **Customer satisfaction** : Queries being resolved efficiently and also on a real-time (subjectively) basis helps improve service experience, increases customer satisfaction, and improves customer experience. **Customer relationship:** Social media customer service software also helps improve relationships with customers, since it flags conversations, both good and bad, prioritizing them for the business to respond to appropriately. The software can identify frequently asked questions or recurring problems, which assists in product development and improves customer support. **Marketing intelligence:** Understanding how consumers act on social media channels is a great way to gather market intelligence. If customers are complaining about an ongoing issue or if they are praising a certain product feature, this customer data can be a great starting point on how to build business marketing and development strategy. **Prevent customer calls:** Customer service representatives can handle a great deal more when they are responding to customer comments online rather than fielding countless customer phone calls. This saves plenty of time and potentially money if businesses decide to eliminate call centers altogether. ### Who Uses Social Customer Service Software? Social customer service software is leveraged extensively across all businesses. However, some teams within companies tend to use the software more often. Those teams include: **Customer support**** :** Social customer service is traditionally used as a means to manage customer complaints or questions. With this in mind, it should make sense that customer service and customer support teams are the ones that can benefit the most from this software. Social customer service software can automatically alert customer support representatives when their brand is mentioned online, which helps speed up response times. **Marketing teams:** Marketing teams can use social customer service software as a means of gathering valuable marketing material. If a brand or business is mentioned positively on social media, the marketing team can use this as a way to advertise how the brand is performing well. By the same token, if a company is quick to respond to any customer complaints, then its marketing team can use this as leverage to promote active customer service representatives. Lots of customer data can be pulled from actively monitoring and responding to customer complaints on social media. #### Software Related to Social Customer Service Software [CRM software](https://www.g2.com/categories/crm) **:** CRM systems are typically the hub for customer information, and when customer service teams have access to customer information, they will be more effective in serving the customers with who they interact. A product that integrates with the CRM also potentially enables sales teams to play a role in customer service. If a customer is complaining over a social channel, the social customer service tool can route this complaint to the CRM. Then, the salesperson associated with the account can reach out in an effort to rectify the situation. [Online reputation management software](https://www.g2.com/categories/online-reputation-management) **:** At its core, social customer service is about maintaining a positive brand image. Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. This goes together with social customer service since both types of software are geared toward helping companies manage their online brand presence. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots are automated, live online helpers based on artificial intelligence (AI), which helps provide answers to customers’ frequently asked questions. They are also a standard offering of social media customer service software. Chatbots offer instant online support and can transfer queries to contact center agents if needed.  [Social media analytics software](https://www.g2.com/categories/social-media-analytics) **:** Social media analytics software provides functionality for gathering and reporting on data related to social media accounts. This is a great tool to complement social customer service software, as it provides more data about customer tendencies on social media. Understanding the most frequent customer complaints can help users craft more canned answers or see which parts of their product need the most improvement. ### Challenges with Social Customer Service Software **Incorrect filtering**** :** The main technological limitation of social customer service software is its inability to distinguish between customer conversations and real customer complaints. This leads to the software picking up plenty of social media posts that aren’t relevant to a customer service team. **Public conversation**** :** A major issue with responding to customer complaints on social media is that it is done in a public forum. Customer service representatives must understand the repercussions of negatively engaging in a public discussion with customers, especially if it gets combative. This can potentially look bad for companies. ### How to Buy Social Customer Service Software? When choosing the social media customer service software that is right for a business, companies need to consider their specific needs to find the right fit. First, buyers should evaluate the need for social customer service software and determine what functionality will be most useful for the business.  #### Requirements Gathering (RFI/RFP) for Social Customer Service Software Some initial questions which should be asked include: - How can social customer service software help the business? - What is the volume of current requests or queries generated through the channel? - Will this uplift present customer care service?  - How customizable is it as per business needs?   - How is the offering priced? #### Compare Social Customer Service Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, businesses can create a broad list of tools that align with their goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, buyers can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Social Customer Service Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### What Does Social Customer Service Software Cost? The cost for social media customer service software ranges from: - A free, very limited, entry-level offering to £12 per agent per month (USD $17 per agent per month) - £70 per agent per month (USD $99 per agent per month) for a basic offering - Up to £360 per agent per month (USD $499 per agent per month) for software with more advanced features and capabilities ### Social Customer Service Software Trends Software trends, in many cases, are interrelated. The social media realm is evolving each day and is a hotbed of innovation and technology integration. The following trends go together with the current state of social media strategy and marketing as a whole. **Artificial intelligence (AI)****:** AI is empowering businesses to optimize digital marketing efforts and target the right people at the right time. As a technology trend, AI is making waves in countless industries, from manufacturing to office administration. With regards to social media customer service software, AI helps provide an insight into customers’ activities across social platforms online and deliver digital customer service solutions to meet these needs in real time. [Artificial intelligence software](https://www.g2.com/categories/artificial-intelligence) helps businesses understand their audience and save time and money.  **Analytics**** :** Social media customer service software can help by providing sophisticated analytics and insights into what customers are saying about a company or brand online. This helps businesses understand their customers, demographics, and the main pain points, or primary areas of satisfaction, and then address them appropriately.