Verified User in Internet
AI
Verified User in Internet
Mid-Market (51-1000 emp.)
"AlertLogic = SOC compliance"
4/5
What do you like best about LevelBlue MDR / MXDR?

It helps our company remain SOC 2 Type II compliant. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

It creates a lot of alerts, but that is good that they are seeing things. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Forced to fortra has been poorly executed with no support"
1.5/5
What do you like best about LevelBlue MDR / MXDR?

Aiding PCI compliance by taking responsibility for daily log reviews.

Support response for FIM questions has been good Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

UI has taken time to master and now the scans have forcibly moved to Forta we've had persistent issues to overcome. The portal seems buggy.

The login flow has almost never worked for me in Firefox. Seems like poor testing and a lack of care. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

We're sorry to hear about the issues you've experienced. Our product team is aware of your concerns, and we have plans to improve both of these areas. Thank you so much for sharing your feedback. If you'd like to discuss more, please do reach out to mdrfeedback@fortra.com.

Verified User in Banking
AB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Perfect for our needs"
5/5
What do you like best about LevelBlue MDR / MXDR?

AlertLogic MDR provides comprehensive visibility into all activity on our network at a level we did not have before. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Some confusion about how to deploy agents in a way that does not allow workstations to act as remote collectors. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

We're glad to hear your visibility has improved with Alert Logic. Thank you for taking the time to leave your feedback.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Very light service - not good value to me."
1.5/5
What do you like best about LevelBlue MDR / MXDR?

It was easy to setup and deploy. Agents and appliances. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

We haven't received any real communication from their team in some time. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

Thank you for your feedback. We're sorry you haven't been satisfied with communication from us and would like to discuss your concerns further. Please reach out to

mdrfeedback@fortra.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"The watchdog you must have"
5/5
What do you like best about LevelBlue MDR / MXDR?

Having immediate alerts hit my inbox when anything goes wrong is indispensible.

We only have two eyes to keep tabs on things. Alert Logic gives me 100 eyes :) Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

So far, I don't have any complaints about AL Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

We're happy to hear you're benefiting from the extra visibility. Thank you for taking time to share feedback with us!

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Good product, but could be more intuitive"
3/5
What do you like best about LevelBlue MDR / MXDR?

Extensive vulnerability assessment capability, generally quick response or contact from manage team Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

some complexity to administrate and navigate interfaces Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

Thank you for taking the time to share your feedback - we appreciate it. If you'd like to discuss your experience more with our product team, please reach out to mdrfeedback@fortra.com.

AM
Allison M.
Mid-Market (51-1000 emp.)
"Alert Logic MDR ISSA Futuristic and Bamboo-stick Online Security Partner"
5/5
What do you like best about LevelBlue MDR / MXDR?

If it's about cloud threat detection and mitigation of malware, viruses that can occur during sharing and collaboration online, then Alert Logic is your no nonsense partner. I like its real-time handling, alerts, reporting which gives one peace of mind. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

For me, all I need it for is the sense of security it guarantees in the course of receiving and sharing with superiors sensitive staff and potential staff info. It's perfect so no complains. Review collected by and hosted on G2.com.

ALEXANDER S.
AS
ALEXANDER S.
CIO
Enterprise (> 1000 emp.)
"Good solution"
5/5
What do you like best about LevelBlue MDR / MXDR?

Good quality software package easy to setup and use

With good simple user interface Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Cost a bit too much so to say as prices do up Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

Alexander, thank you for taking the time to leave a review. We appreciate your honest feedback!

Verified User in Computer Software
CC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Value able product"
4/5
What do you like best about LevelBlue MDR / MXDR?

Security Compliance and alerting is the best feature Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Configuration of the product is complex and multiple sessions are required to configure with your infrastructure. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

Thanks for taking the time to review us. We're happy to hear the security compliance and alerting has been valuable to you. If you'd like to share more feedback about product configuration with us, please reach out to mdrfeedback@fortra.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Alert Logic SIEM Review"
4/5
What do you like best about LevelBlue MDR / MXDR?

Customer Support

24X7 live alerts for critical events

Easy to integrate Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Onboarding the solution takes time and has a learning curve Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR

We're glad Alert Logic MDR has been a support to your team. Thanks for taking time to share your feedback.