Verified User in Research
UR
Verified User in Research
Mid-Market (51-1000 emp.)
"Good SIEM product"
5/5
What do you like best about LevelBlue MDR / MXDR?

We've been using AlertLogic for a few years now and it works as expected. Using the Log agents, it collects and analyzes the logs and notifies us anytime there is a critical change. In addition, the reports and compliance checks are definitely an added bonus. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

I feel configuring it the first time is a challenge. It has a wide variety of features and can get overwhelming fast. However, with the help of support and onboarding help, the process is easily avoided. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

This is wonderful feedback. We're glad the service is working for you and making log monitoring and vulnerability scans easier. Thanks for taking the time to leave us a review!

Hamza B.
HB
Hamza B.
Solution architect
Mid-Market (51-1000 emp.)
"Used it once, loved it forever"
4.5/5
What do you like best about LevelBlue MDR / MXDR?

Helped us achieving compliance and winning trust of more and more customers. We count on MDR for logs analysis heavily and it has not disappointed us. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Automation and heurictic analysis with AI to update security controls would be a great addition. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

This is great feedback. Thank you, Hamza!

Verified User in Financial Services
EF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great EDR for AWS"
5/5
What do you like best about LevelBlue MDR / MXDR?

I like the ease of use, adding AWS accounts is easy. Reports are clear and easy to understand. Deploying new sensors and agents is easy. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Agents can present troubles at moments. The UI for adding external vulnerability targets is extremely dificult to maintain (No option to upload a CSV file with the targets, so I had to use the API and create a custom process to do it)

The Integrity Detection Platform does not work. It notifies that a file or property has been changed, but does not show the previous value. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

Thank you for your review! We're thrilled to hear you've found us easy to use and are finding the consolidated logs to be valuable. I'll pass your feedback about agents and the integrity detection platform to our product team, as well.

FE
Farzad E.
CyberSecurity Expert
Enterprise (> 1000 emp.)
"Used it during several years with success"
4/5
What do you like best about LevelBlue MDR / MXDR?

Alarms are very usefull for customers in all fields Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Better to use AI in the solution for better results Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

We're happy to hear that Alert Logic MDR has been a great fit for your organization and the alarms have proven to be beneficial. If you have any questions about our use of AI in MDR, feel free to reach out to mdrfeedback@fortra.com.

John M.
JM
John M.
Chief Information Security Officer
Mid-Market (51-1000 emp.)
"Alert Logic MDR Brings Value to small Security Teams"
5/5
What do you like best about LevelBlue MDR / MXDR?

The Alert Logic MDR brings tremendous value to our small security team giving us 24/7/365 coverage for security alerting. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

The only downside is that we had was introducing another portal we had to log into to get the security alerts. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

John, we really appreciate your transparent feedback. We're so glad your security team is benefitting. Thank you for the review.

SS
Salman S.
Development Officer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Alert Logic MDR Feedback"
5/5
What do you like best about LevelBlue MDR / MXDR?

The IDS security system offers exceptional protection and meets high standards of compliance with all major regulatory requirements. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Grasping the basics can be challenging for newcomers. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

Great to hear that Alert Logic MDR has fully met your needs and helped with visibility. Thanks for the review, Salman!

JM
jim m.
Sr Infrastructure Engineer
Enterprise (> 1000 emp.)
"Great Service with a Friendly interface"
4.5/5
What do you like best about LevelBlue MDR / MXDR?

We count on this MDDR Solution to filter through all of our logs and let us know about important events that will effect our orginization. Helps us concentrate on the events that really matter to us, and filters out the noise that other events can cause. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

I wish there would be some way to see some of the alert patterns and update them without having to contact support. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

We're so glad to hear our service is helping you focus on most meaningful security events. Thank you for your feedback on alert patterns as well. We will pass that on to our product team.

AY
Adeel Y.
IT Manager
Small-Business (50 or fewer emp.)
"Top IDS of all times"
5/5
What do you like best about LevelBlue MDR / MXDR?

IDS functionality is the best and easy to setup. All we need is an agent. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Technical debt for beginners. A bit costly for startups. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

Hi Adeel - We're happy to hear you're a satisfied customer. Thank you so much for the review.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great for Detection and Response logging"
3.5/5
What do you like best about LevelBlue MDR / MXDR?

The ability to schedule almost everything and Basically Automate your scanning/Reporting. Support has been pretty quick to respond to things as well. Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

With MDR Being a Cloud based service it takes a long time to Get restults of a Scan and Discover. Also there is basically no ability to do Instant scanning of a New device, you must wait for Alert logic to discover the asset, Scan the asset and the update to a report. This takes 2-4 Days to complete. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

Thank you for your feedback. We're glad the automation has been helpful to you. We'll share your feedback with our product team as well. If you'd like to discuss your concerns further, please do reach out to mdrfeedback@fortra.com.

Verified User in Translation and Localization
ET
Verified User in Translation and Localization
Mid-Market (51-1000 emp.)
"We are using AlertLogic/ Forta for two years."
4/5
What do you like best about LevelBlue MDR / MXDR?

It is simple to deploy. The dashboard is informative and easy to navigate. Agents are easy to install Review collected by and hosted on G2.com.

What do you dislike about LevelBlue MDR / MXDR?

Reports are limited; instead of emailing a PDF report, Alertlogic sends a link that still requires a logon.

The vulnerability list is difficult to navigate and understand. Review collected by and hosted on G2.com.

Response from Product Marketing of LevelBlue MDR / MXDR
Edit edit

Thank you so much for your review, and we're glad to hear about your experience. If you'd like to talk to our product team more in-depth about our reports or the vulnerability list, we please get in touch at mdrfeedback@fortra.com.