Excellent AI company with innovative solutions and a strong focus on customer success. Their technology is reliable, efficient, and continues to exceed expectations. Review collected by and hosted on G2.com.

Limited customization options, I wish there was more could be done on this program for free. Review collected by and hosted on G2.com.

It consistency and accuracy. I like the fact that I can get my stats on a dailiy basis, which is always accutrate. Ease of use, the support, ease of integration, it is wonderful Review collected by and hosted on G2.com.

I don't dislike anything so far about Level AI. I appreciate this app. Review collected by and hosted on G2.com.

being able to go back and listen to calls Review collected by and hosted on G2.com.

the transcript of a call is sometimes hard to understand Review collected by and hosted on G2.com.

Using Level AI allows you to simply identify the main issues with the customer experience. This is a multifunctional system that allows both for informing the team of previous issues and allows for training opportunities. Review collected by and hosted on G2.com.

Some of the functions of this application do not work as well as others. In particular, the AI functions are limited, and some are not very accurate. I find that some of the AI functions, like transcribing phone calls, are not as good as they could be. Some of the transcripts are incomplete, and the AI often misses important information. However, it will still be useful for certain purposes. Review collected by and hosted on G2.com.

I really appreciate the email notifications—they’re a great touch! The suggestions for improving customer experience are especially helpful and thoughtful. Keep up the excellent work! Review collected by and hosted on G2.com.

"I’ve had a fantastic experience—everything has been seamless so far, and I’ve never encountered any issues. Review collected by and hosted on G2.com.

User-friendly and includes transcript on call recording. Review collected by and hosted on G2.com.

It doesn't have a screen capture on the recordings. Review collected by and hosted on G2.com.

I like how convenient and easy to use Level AI is. I can see everything I need all in 1 place and I don't have to look at multiple reports. The color coding makes it easy as well. Review collected by and hosted on G2.com.

I don't see any downsides at all, I've run into nothing but ease and simplicity of use. If there's ever been an issue, it's just not one I've seen. Review collected by and hosted on G2.com.

I like that it shows the types of sentiment for each part of the conversation - where the tone is happy, or seems to be heading into an issue. I also like that it points out when I've forgotten to state my opening correctly. Review collected by and hosted on G2.com.

Sometimes it doesn't get things correct, but that's to be expected with machine learning/AI Review collected by and hosted on G2.com.

I like the dashboard, that it has all feature we access right away. Review collected by and hosted on G2.com.

As of now the issue I experience is having issue with saving the view, I always need to put the filters everyday when downloading data. Review collected by and hosted on G2.com.

Get to listen and improve my calls and how I approach calls Review collected by and hosted on G2.com.

It’s nothing I really Dislike about Level Ai I haven’t fully used it it. Review collected by and hosted on G2.com.