The best thing is, it automatically does the work of all the QA team and also helps me that I can calculate and find out how the agents are performing and how they are able to present the data. Review collected by and hosted on G2.com.

I felt the tool is bit difficult to navigate and search. We need to have a proper training on that. How about it has a auto help option and guide what is needed. or let us know how to find if we need anything from the data. Review collected by and hosted on G2.com.

Level AI provides outstanding solutions for customer facing AI Chat and Voice. The ability to leverage 100+ languages and the ability to translate is amazing. I have presented Level AI for both customer facing and internal HR applications. The Level AI team does an fantastic job of presenting and demoing their products. Most importantly the customers love the flexibility and quick go to market, all supported with tremendous customer service. Review collected by and hosted on G2.com.

Level AI is designed for the Mid-Market and Enterprise customer. Smaller customers are currently priced out of the ability to use Level AI. Review collected by and hosted on G2.com.

Level AI is really helpful in my day to day scope. I appreciate the various features and capabilities and I really like the user interface as well. Making it a powerful and easy tool to use. Review collected by and hosted on G2.com.

I will say some of the nuances are very small, like having to wait a few hours for some of the recordings to be available. I also wish the search capabilities were a bit more robust in terms of filters etc. Review collected by and hosted on G2.com.

One of the things I like best about Level AI is its intuitive interface and powerful AI capabilities. The platform makes it easy to review and analyze customer interactions, helping teams identify trends, track agent performance, and improve the overall customer experience Review collected by and hosted on G2.com.

The dashboard and reporting features, while functional, could be more customizable and user-friendly. It would be helpful to have more flexibility in building reports or visualizing data based on specific metrics or filters. Review collected by and hosted on G2.com.

I love Level AI is help us be able to listen to our calls and be able to see what he did wrong and what we did good! It also let us communicate with our managers doing our coaching and I side by side and we are able to leave comments so over manager can see it! Review collected by and hosted on G2.com.

Getting notification when we have one a open when have a new coaching or side by side Review collected by and hosted on G2.com.

It automates our quality assurance process, giving us insights across all customer interactions. It allows agents to listen and re-listen to previously taken calls to better themselves. It has also been so helpful as a training specialist to pull client-specific calls for classes and workshops to build better quality of calls. Review collected by and hosted on G2.com.

It is somewhat difficult to navigate with the manager's account when working with multiple agents, and I think that is because we have not been provided proper training on the system.

The transcripts are inaccurate much of the time, the sentences are incomplete or do not make sense. Review collected by and hosted on G2.com.

I use Level AI every day, and it’s been quite an upgrade from what we had before. As our support team is way more efficient using Level AI. It helps us review customer conversations way faster and with a lot more accuracy than doing it manually. Review collected by and hosted on G2.com.

Right now, there is nothing to dislike; however, if you're new, it will take a bit of getting used to. Review collected by and hosted on G2.com.

Love how accurate it locates answers, whether it is a recommendation based of the callers summary or a directed question. Also love that it helps generate personalized emails when we are very short on time, the emails are perfectly worded to reflect our empathy and resolution in a professional manner. Review collected by and hosted on G2.com.

I do not like when I need to scroll up in the conversation for a detail that was missed, the conversation will constantly auto scroll back down to the very end and not let me scroll up until the conversation has ended. Please fix this! Review collected by and hosted on G2.com.

I work as an outbound retention specialist and use Level AI all the time. Level AI has been a complete game changer in how I review and improve my outreach to my customers! I love that I can easily play back my calls and use the smart search filters to find the exact call I'm looking for. The ability to view both positive and negative segments helps me to spot areas where I can grow quicker. Review collected by and hosted on G2.com.

The only downside to me is the design. I found it a bit hard to navigate the site when first starting, it can be a bit more user friendly. Review collected by and hosted on G2.com.

The platform makes evaluations incredibly easy to manage. I appreciate how seamless it is to write comments and navigate through interactions. Being able to read transcripts directly and build my own data dashboards adds a lot of flexibility and control to the QA process. Review collected by and hosted on G2.com.

Creating a dashboard feels unnecessarily complex. There’s no built-in option to auto-update the data, and it lacks the ability to easily filter or count markdowns specific to a certain team. These limitations make it less efficient and more time-consuming to generate meaningful insights. It would be helpful to have dynamic features such as auto-refreshing data and team-based filters or counters. These enhancements could significantly streamline dashboard management and improve overall usability. Review collected by and hosted on G2.com.