Level AI has elevated our QA and coaching workflows while offering impressive flexibility and support. What stands out most about Level AI is their team’s responsiveness and willingness to tailor the platform to fit our specific needs. Whether it's customizing scorecards, workflows, or feature access, their collaborative approach makes it feel like a true partnership. The interface is clean, the AI models are accurate, and their roadmap clearly reflects customer feedback. It’s clear they are invested in our long-term success. Review collected by and hosted on G2.com.

Some aspects of the data reporting can feel a bit rigid or complex when trying to drill down in the exact way I want. While the dashboards are helpful, I occasionally find myself wishing for more flexibility in how I slice and filter data to tell the right story. That said, the Level AI team is receptive to this kind of feedback and has been continuously improving their analytics capabilities. Review collected by and hosted on G2.com.

I like that it's easy to get the transcript and also hear the contact at the same time. I like that it's really easy to change the speed so I can skip through a call fast if the customer is speaking slowly. I like all the different filters and ways to search for contacts. Review collected by and hosted on G2.com.

Wish we had screen recordings. I miss that from Calabrio, I need to see where they are clicking around. Also sometimes the order number is hidden! I need to pop out the side tray to access the order number Review collected by and hosted on G2.com.

Level AI allows our team to efficiently review sales calls and provide quality feedback to sales representatives in a timely manner. Our sales team has also found value in the integrated training features of Level AI, such as coaching sessions and the call library. Overall, the platform is very user friendly and is easy to train new employees on. Review collected by and hosted on G2.com.

There are sometimes data transfer issues, and it seems like lately with the patch updates there are unintended consequences that can break something we have set up. Luckily we're able to get any issues reported quickly to our Level AI contact and they are dealt with promptly. Review collected by and hosted on G2.com.

Level AI excels in automating QA solutions for our contact center. Its platform has allowed us to address both rep and customer issues much more efficiently through use of the audio/video capture as well as transcripts. In addition, QA is now performed on 100% of our calls and captured in easy-to-use rubrics. We've built out a variety of reports and graphs to help monitor trends and other performance-related stats on our reps. The accuracy of the transcripts is amazing, exceeding 95% overall. The staff at Level is very collaborative and open to new ideas to improve the platform. Additionally, updates and system enhancements are communicated clearly and contain links for gain more information as needed. Review collected by and hosted on G2.com.

No downsides to speak of. Its been an amazing tool to us since it was implemented. Its provided insights that we would have had no knowledge of previously. Review collected by and hosted on G2.com.

Running a sales team that takes upwards of 200-300 calls a day makes for difficult coaching. While call reviews have always been an important part of the development of our reps, the time spent to find "good" coaching calls was strenuous. Since we have had Level, it has made finding the best and worse calls to coach on way easier. Going hand in hand, being able to set up easy coaching sessions to cover calls with reps makes for effective and organized coaching. Review collected by and hosted on G2.com.

Sharing calls with reps could be smoother. There are ways to do it, but I was really hoping to be able to listen to a call, share that call with the rep and have them reply to my feedback. There is a work around for this though. Review collected by and hosted on G2.com.

It is very easy to use and navigate. The information is easy to understand and provides valuable feedback to enhance customer support. What I like most about Level AI is its powerful conversation intelligence tools — the ability to analyze customer interactions in detail helps improve service quality and team performance. The user interface is also intuitive, making it easy to navigate and gain insights quickly. Review collected by and hosted on G2.com.

What I like least is that some features, like call tagging or sentiment analysis, may require fine-tuning to match specific use cases or industries more accurately. There can also be occasional delays in processing large volumes of data. Review collected by and hosted on G2.com.

It automates our QA process without compromising quality in each of its scans. Instascore accurately flags calls that needs urgent attention for coaching. It saves me hours of manual work and makes my coaching more data-driven. This tool is also very easy to use and the UI is very intuitive, I don't have much knowledge going into LevelAI but it took me no time to be familiar with most of the features. Review collected by and hosted on G2.com.

The transcription accuracy sometimes struggles with background noise or if there's overlapping voices. Review collected by and hosted on G2.com.

What I appreciate most about Level AI is its powerful combination of advanced AI capabilities and user-friendly interface. It does an excellent job at surfacing actionable insights from customer interactions, helping our team improve agent performance and enhance customer experience. The intent detection and sentiment analysis are especially accurate, and the customizable dashboards make it easy to track KPIs. I also value how responsive their support team is and how frequently the platform receives thoughtful updates based on customer feedback. Review collected by and hosted on G2.com.

Sometimes it's latency, but I totally understand that it needs time to update. But over-all its efficient. Review collected by and hosted on G2.com.

It is easy to understand and to navigate. It is also making my life easier to generate a report for our audits. I just need to make sure my filter is correct and levelAI will generate the data/reports true analysis and I will be able to use it for my reporting. Additionally, it is easy to export data that I need to accomplish my daily task and also give us filters in what we want to see in our data when we export it. Review collected by and hosted on G2.com.

Sometimes, the export took too much time to receive in our email. Additionally, it is always asking me to sign in every now and then. Review collected by and hosted on G2.com.

I work in the call center industry, and it helps me to transcribe the conversation I'm handling with the customer. Also, provide me details or suggestions of what to do in every task. This tool is amazing and helps me to make the thing easier. Review collected by and hosted on G2.com.

I like the tool now, so there is no issue with it at all. Review collected by and hosted on G2.com.