Workers is a great way to gain insight into calls and understand what’s happening at scale. It surfaces information that would be impossible to get otherwise. Review collected by and hosted on G2.com.

There’s a lot of setup involved to get it up and running, but if you go in knowing you’ll need about six months to a year to set everything up, you’ll end up with a great program. Review collected by and hosted on G2.com.

The intrgration of AI helps me to be more efficient when conducting reviews. Though it is not always correct, the infromation it flags is helpful and helps me to be more efficient. Review collected by and hosted on G2.com.

Extracting data is difficult, especially when the account is global. There are a lot of parameters to select in order to extrapolate the information you need, and that is the most difficult part of the process. On top of that, much of the data we need to provide insight has to be pulled manually. Review collected by and hosted on G2.com.

I actually like Level AI because it does a lot of cool things that I didn't even know could be done, such as helping me find certain items and simplifying tasks. If I word an email incorrectly, I can click help, and it'll reword it for me in a way that it should be correctly written. It was also easy to set up. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Level AI has proven to be a valuable partner for our contact center representatives. The reporting features and implementation process were straightforward, and we continue to receive excellent value from using the platform. Review collected by and hosted on G2.com.

There are limited integrations with some of our internal applications, but the support from Level AI has been excellent in helping us address these limitations. Review collected by and hosted on G2.com.

Color coded information, easy to listen to calls. Review collected by and hosted on G2.com.

How it records "emotion", doesn't seem accurate and only goes based on a set of words. Review collected by and hosted on G2.com.

It has made QA meaningful for my team. It was easy to setup and use and we're excited to use it to improve the quality of our interactions. Review collected by and hosted on G2.com.

The prompting setup takes some tinkering to get it exactly right. We're still in the refining process but see that it will only get more accurate as we refine. Review collected by and hosted on G2.com.

I like how quick Level AI is and how easy it is to access and get the information and data needed. The features are labeled nicely and are right there on the board to be clicked and get what you need. The initial setup was very easy. Review collected by and hosted on G2.com.

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I appreciate the notifications at the top that let me know once I've gotten a new score. It helps me by letting me know once a review is ready. The initial setup was quite easy with the SSO login. Review collected by and hosted on G2.com.

AI QA scores at times are not accurate, and they need to be more tailored towards our company's score sheets. Review collected by and hosted on G2.com.

Very helpful when searching for an answer to a problem quickly. Review collected by and hosted on G2.com.

Too easy with some responses and may need some more updates. Review collected by and hosted on G2.com.

The tool is now being used for quality evaluations within my organization which make contacts easier to evaluate and allows frequent use without issues. It is very easy to use.

Level AI helps to capture real time interactions across different channels such as email, chat and phone support. It is most times accurate and very efficient! It gives you the opportunity to add detailed feedback to support the growth of agents. It is a great QA tool and I like the concept. Never had the need to contact customer support. Review collected by and hosted on G2.com.

While Level AI is efficient, there are a few areas that could be improved. The notification of an evaluation seems to be delayed.

The layout can be revised to make it easier to find information as it feels overcrowded and may cause confusion.

I also noticed that scoring isn't always accurate due to language barrier within the system which results in an inaccurate score. Review collected by and hosted on G2.com.