I like how intuitive it is. It’s simple to use and feels robust. Review collected by and hosted on G2.com.

I’ve had issues with the VOC function because we have many lines of business within the product. Some items overlap when they shouldn’t, and that creates confusion in certain reports. Review collected by and hosted on G2.com.

What I like best about Level AI is its ability to turn customer interactions into actionable insights that drive both agent development and business performance. Rather than relying solely on manual reviews, Level AI provides a comprehensive view of customer conversations, allowing leaders to identify trends, coaching opportunities, process gaps, and customer pain points at scale.

From a leadership perspective, it helps create more objective, data-driven coaching conversations by surfacing meaningful insights and highlighting behaviors that impact key performance indicators. It also enables teams to be more proactive by identifying patterns early, improving the customer experience, and supporting continuous improvement across the organization.

Overall, Level AI helps bridge the gap between operational data and meaningful action, empowering leaders to make informed decisions while helping agents grow and succeed. Review collected by and hosted on G2.com.

One area for improvement with Level AI is the ability to provide more customization and context around its insights. While the platform is powerful for identifying trends and opportunities, there are times when conversation nuances, business-specific circumstances, or unique customer situations require additional review beyond what the AI captures.

Additionally, navigating large amounts of data can sometimes feel overwhelming, and enhanced filtering, reporting flexibility, and streamlined workflows would make it easier to quickly identify the most impactful insights. Continued improvements in accuracy, customization, and user experience would further strengthen its value for leaders and frontline teams. Review collected by and hosted on G2.com.

What I love about Level AI is the platform automatically evaluates my interactions on a scorecard and provides me clarity on what i could have done better on the call . The Intuitive interface is helpful. The Pricing is great. The support team is very helpful . I am now able to integrate this in my everyday life . My performance is getting better as the days go on. Review collected by and hosted on G2.com.

The only issue is it some time capture the conversation wrong Review collected by and hosted on G2.com.

I use Level AI for quality assurance and grading agents. I appreciate that it allows me to see a multitude of calls and problem areas. I like the ease of use and how it's constantly updating. It's constantly developing new ways to grade, which makes it valuable in terms of the feedback I can provide to my agents. Review collected by and hosted on G2.com.

I don't like that the instascores are directly correlated to the system grading when there are some answers that are manually graded that can affect the score. Review collected by and hosted on G2.com.

LevelAI has helped our team centralize our reviews and better manage our agent's interactions with our customers. I really like the interactive way we can communicate and share feedback with our agents. They have helped us every step of the way, from setup to system changes and user features. Review collected by and hosted on G2.com.

Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. Review collected by and hosted on G2.com.

I love that the Level AI team has worked with our teams throughout the process to get us a winning solution. They took our unique use cases into account and collaborated with us to implement them to meet our needs. It's been really helpful for providing insights on sales calls and determining how our agents can better serve customers. Level AI also solves the problem of getting insights quickly, especially when we need instant answers to current issues. Review collected by and hosted on G2.com.

I think there could be better ways to export data into raw data to feed into our dashboards. Also, as with any product, the setup is always a huge lift and effort. Review collected by and hosted on G2.com.

Being able to locate trends on behaviors within contacts. Review collected by and hosted on G2.com.

I wish there was a search feature on where to naviagte to for what I am looking for. Example, if I am looking for a specific dashboard that is built for a specific team. Review collected by and hosted on G2.com.

Able to ask AI for assistance with work and she/ he actually can give me information or answers to my questions Review collected by and hosted on G2.com.

Sometimes it is helpful to be shown (one one one ) and sometimes AI can't give me that Review collected by and hosted on G2.com.

I like how easy it is to give feedback to our representatives with Level AI. It collects our conversations pretty well, and the initial setup was very simple. It's a very complete app, and we don't need to use other tools. Review collected by and hosted on G2.com.

The bot could be improved due to sometimes not capturing the essence of feelings, and sometimes it does not understand tones. Review collected by and hosted on G2.com.

The most helpful aspect of AI is the Agent Assist case documentation feature. One of the main advantages is that it improves efficiency and saves time when documenting calls. Review collected by and hosted on G2.com.

A downside is that it does not always accurately capture the CSR's words, particularly when the CSR has an accent, which can lead to transcription errors or inaccuracies in the documentation Review collected by and hosted on G2.com.