Level AI offers incredibly accurate conversation analytics and AI-driven summarization that help reduce manual QA effort significantly. The platform is intuitive once you're familiar with it, and the AI insights (especially around call themes and sentiment) are quite reliable. We’ve been able to scale our quality assurance process and coach agents more effectively using its features. Review collected by and hosted on G2.com.

The initial learning curve is slightly steep, especially for new users unfamiliar with such platforms. Some parts of the UI can feel a bit clunky at times, and while support is responsive, documentation could be more detailed in certain areas (like custom setup or calibration workflows). Review collected by and hosted on G2.com.

The Level AI is easy to use, user-friendly, and beneficial to us as an agent when it comes to providing call reviews. Review collected by and hosted on G2.com.

None so far since Level AI is a great tool for us. Review collected by and hosted on G2.com.

I love how easy it is to navigate the platform. It's easy to understand and very user friendly. Level AI breaks down conversations and highlights specific moment. Which can be a very helpful learning tool. It helps me to tweak my conversational flow and my relationships with customers. Review collected by and hosted on G2.com.

Understanding time and intent a bit better would be helpful. Understanding sarcasm or more complex sentiments. This could make feedback a bit more reliable. Review collected by and hosted on G2.com.

After a few tries and once the AI learns what it needs from you, it is very smooth and helpful. Review collected by and hosted on G2.com.

Learning to use it and the first reviews to train the AI are a little difficult at times. Review collected by and hosted on G2.com.

I like the set up of Level AI because it allows me to easily filter through contacts based on the criteria of my choice making it easy to pinpoint where issues occur in the customer journey. Review collected by and hosted on G2.com.

I wish Level AI could implement old data such as calls that happened in the past so I could do analysis from a year to year point of view. Review collected by and hosted on G2.com.

It's easy to use, has a sleek user interface and saves time in evaluating customer interactions. Review collected by and hosted on G2.com.

Nothing I can think of. I like all the features Review collected by and hosted on G2.com.

Intuitive, feature-rich, and great support. Review collected by and hosted on G2.com.

Occasional bugs and limited customization options. Review collected by and hosted on G2.com.

Easy to use.it is very fast adaptable to updates Review collected by and hosted on G2.com.

Accuracy can be better by time. and also percentage of the questions can be different from each other. Review collected by and hosted on G2.com.

Level AI is very user-friendly, and very detailed. Review collected by and hosted on G2.com.

It is okay, just can improve the good it has now. Review collected by and hosted on G2.com.

The fact that things are organized, it gives comparative data. Easy to use and very intuitive. Review collected by and hosted on G2.com.

I may not know how but I would love to be able to pull reports and see interactions in real time. Review collected by and hosted on G2.com.