--- title: Level AI Reviews meta_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-07-18' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Level AI Reviews **Vendor:** Level AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Level AI Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. ## Level AI Pros & Cons **What users like:** - Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. (60 reviews) - Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. (39 reviews) - Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. (32 reviews) - Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. (29 reviews) - Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. (27 reviews) - Insights (26 reviews) - Artificial Intelligence (25 reviews) - Users value the **exceptional customer support** from Level AI, highlighting its effectiveness in setting up for success. (21 reviews) - Feature Updates (15 reviews) - Affordable (13 reviews) **What users dislike:** - Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. (17 reviews) - Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. (14 reviews) - Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. (11 reviews) - Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. (11 reviews) - Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. (8 reviews) - Users experience significant **call issues** , including delays, missing audio, and unreliable AI responses that hinder effectiveness. (8 reviews) - Poor Understanding (7 reviews) - Limited Customization (6 reviews) - Missing Features (6 reviews) - Poor Interface Design (6 reviews) ## Level AI Reviews ### 1. Thorough evaluations, reliable metric results **Rating:** 5.0/5.0 stars **Reviewed by:** Kat L. | sales manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Level AI?** Levels ability to review so many calls each month, the accuracy and ability to pick up on diverse conversations **What do you dislike about Level AI?** some times it misses key words and scores a call negatively **What problems is Level AI solving and how is that benefiting you?** review many calls in a shorter time than we could ever listen to in a month ### 2. Its easy to use and its helpful for us associates to review our call. **Rating:** 5.0/5.0 stars **Reviewed by:** Junessa A. | CSA, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** Empowers teams to focus more on coaching and customer experience, not just audits. **What do you dislike about Level AI?** Maybe it can improve on faster time for the calls to be uploaded/visible in level AI. **What problems is Level AI solving and how is that benefiting you?** Agents get fair, real-time, and targeted feedback, which helps improve performance faster. ### 3. Level AI Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Level AI?** I love the fact that specialists have the ability to be involved in the evaluation process. They have the opportunity to dispute evaluations and ask questions using the comment section to get clarity. **What do you dislike about Level AI?** Changes to one aspect of the platform often times impact other areas, resulting in downtime and negatively impacting our productivity. **What problems is Level AI solving and how is that benefiting you?** It benefits me by providing me with a one-stop shop for contact identification, evaluation, and coaching. ### 4. New generation of working **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Level AI?** I really appreciate how intuitive the software is. There's so much functionality packed in, yet it's still easy to use. We’re able to gather valuable data from the reports we create without hassle. I also like how the team is always working to improve the software and how they readily address feedback—it shows real commitment to the users. **What do you dislike about Level AI?** I wish the software had a built-in spell check feature. Also, whenever there's an update, it often affects other areas that are currently in use, which can be disruptive. Sometimes, the information stored can be inaccurate, which impacts reliability. **What problems is Level AI solving and how is that benefiting you?** Logging reports. Providing coaching. ### 5. Powerful QA assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Level AI?** The intent-based tagging system is a game changer - super flexible and makes it easy to catch patterns in conversations. The UI is clean and intuitive, and I really like how agent performance is broken down with detailed insights. It’s made our QA workflow much smoother and faster. **What do you dislike about Level AI?** There’s not much customization in how conversations are displayed. Would be great to have more control - like splitting or merging conversations when needed. Right now it feels a bit rigid in that area. **What problems is Level AI solving and how is that benefiting you?** Level AI helps us scale QA without drowning in manual work. It spots recurring issues, surfaces coaching opportunities, and keeps agent performance transparent. Basically, we get more insights with less effott - and faster. Total time-saver. ### 6. Very helpful in evaluating calls and identifying trends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Level AI?** Outstanding transcription accuracy, easy to use platform, screen cap functionality, scoring accuracy is very accurate and allows for all recorded calls to be scored, easy to identify concerns based on keyword search ability, terrific reporting capabilities. **What do you dislike about Level AI?** Certain things difficult to capture and score accurately pertaining to multiple topics in one sentence. **What problems is Level AI solving and how is that benefiting you?** Scoring accuracy- QA samples were previously done manually and could involve subjectivity and/or errors. With Level both are removed and everything is scored fairly and accurately. Compliance- with manual scoring, only a percentage of our calls could be graded for compliance which left a lot of unscored calls open for compliance errors. Reports- customer reports allow us to monitor specific items from calls and easily track them on charts. Simple to be able to audit calls from those charts to improve performance. ### 7. Level AI Powerful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Don E. | Manager Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Level AI?** This tool has enabled us to better serve our customers by providing quicker and more accurate information. The interface is easy to learn. The setup was smooth. **What do you dislike about Level AI?** At times, performance can be a little slow. Making sure the correct information is provided. **What problems is Level AI solving and how is that benefiting you?** Providing information to representatives to perform their tasks. ### 8. Level AI is a nice feauture to see what standing you are in. **Rating:** 4.5/5.0 stars **Reviewed by:** Navia M. | senior customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** I like that I can listen to my calls at any time. **What do you dislike about Level AI?** The graphs are kind of hard to understand **What problems is Level AI solving and how is that benefiting you?** showing me where I might have struggled in the call flow ### 9. Level AI - Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Charm C. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** Interface of Level AI is easy to understand and seamless when using. **What do you dislike about Level AI?** Sometimes it takes time to download a report. **What problems is Level AI solving and how is that benefiting you?** The interface keeps getting better. ### 10. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria D. | Csr, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Assisting with drafting templates for emails and spreadsheets **What do you dislike about Level AI?** N/a. I like everything about it. I have not found anything yet. **What problems is Level AI solving and how is that benefiting you?** Explain how to do certain tasks to my customers ### 11. Amazing partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley D. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Level AI?** Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it. **What do you dislike about Level AI?** nothing at the time of leaving this review. **What problems is Level AI solving and how is that benefiting you?** Decreased the time it took to onboard new agents. Removed the need for excess QA agents saving us on headcount. Screen recording helped us impliment a new booking tool. ### 12. It is an excellent platform that's user-friendly and provides all the necessary data efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Level AI?** I appreciate the variety of features and filters—it's highly user-friendly and delivers excellent data. I use it daily with my sales team to ensure we consistently deliver excellent customer support. **What do you dislike about Level AI?** Occasionally, Level AI encounters bugs that affect data accuracy but this is becoming less frequent. **What problems is Level AI solving and how is that benefiting you?** It captures data from my sales team's calls, allowing me to filter for missed elements and coach more effectively. ### 13. Account Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Ben H. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Level AI?** It’s incredibly intuitive and delivers actionable insights that clients can actually use to improve agent performance and customer experience. **What do you dislike about Level AI?** Some features require extra setup or customization to get full value, depending on the client’s environment. **What problems is Level AI solving and how is that benefiting you?** It helps clients surface key trends, automate tedious QA tasks, and coach agents more effectively—leading to better CX and operational efficiency. ### 14. Job Made Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe A. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Level AI?** What I like most about it is it makes my daily job so much easier by tracking and housing all my associates' conversations and QA parameters. It helps me manage and improve overall quality. **What do you dislike about Level AI?** I haven't experienced any error yet so far. **What problems is Level AI solving and how is that benefiting you?** Tracking QA scores, Giving feedback about each QA parameters. ### 15. Great Tool, Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Level AI is very powerful and the AI continues to be improved and makes working much easier. The support for Level AI is also on point and easily accessed. **What do you dislike about Level AI?** The AI does take a while to learn and be accurate with the data it presents. **What problems is Level AI solving and how is that benefiting you?** Solves the problem of assessing an increased number contacts and providing feedback real time to agents. ### 16. Experience with Level AI So Far **Rating:** 4.0/5.0 stars **Reviewed by:** Christina B. | Contact Center Performance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Level AI?** Apart from the fantastic aesthetics of the platform itself, my favorite thing about Level is the customization capabilities. The ability to slice and dice reports by any piece of metadata that we import has been extremely helpful in gaining insights into agent and call center performance. The Help Center is also incredibly robust and a great resource. **What do you dislike about Level AI?** The lines of communication between my company and our POCs at Level could be more open and clearly defined. Additionally, while I think it will improve throughout our relationship with Level AI, the platform itself seems more built out for customer support call centers which is not necessarily aligned for my company's particular use case. **What problems is Level AI solving and how is that benefiting you?** Level is freeing up bandwidth for our quality team so that they can focus on more agent-focused coaching rather than spending all their time auditing. It's also giving us insight into customer experience which we were lacking before. ### 17. Very easy to understand and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard W. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** The overall functions and features it brings **What do you dislike about Level AI?** Currently all the functions are up to parr **What problems is Level AI solving and how is that benefiting you?** The calls are easily accessible to be evaluated ### 18. efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jane P. | customer service, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** I highly recommend Level AI because of its exceptional level of detail and precision. Its ability to provide in-depth insights, thorough analysis, and context-aware responses makes it an invaluable tool for teams looking to improve customer experience and drive smarter decision-making." **What do you dislike about Level AI?** i dont think there is anything that the level ai may improve **What problems is Level AI solving and how is that benefiting you?** improve quality ### 19. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** Level AI is user-friendly and easy to access—built to make your workflow smoother with an intuitive interface and anytime, anywhere availability. **What do you dislike about Level AI?** I have no dislikes with Level AI—it's been a smooth and positive experience all around. **What problems is Level AI solving and how is that benefiting you?** Level AI helps me review my interactions and identify areas to improve how I communicate with callers. ### 20. My experience with Level AI **Rating:** 4.0/5.0 stars **Reviewed by:** Roxanne H. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Level AI?** The layout of the page makes everything easy to find. My primary use of Level AI is for QA on my interactions with customers. The auto QA is really helpful as it pinpoints what was/wasn't done based on the different types of information required to meet the goal. For example, I am required to first validate the account (get the customer's name) before I provide any information to the customer. The auto QA would state, once I fully achieve this objective 'The agent addressed the customer by their name at the beginning of the conversation, which is a good practice to make the customer feel valued and recognized.' It's very straight forward and I love how it adds the little tip to indicate why you should take certain actions and how it improves the customer experience. During weekly coaching sessions my supervisor and I'll pick random contacts to review and the section for coaching allows you to keep a track of which interactions were evaluated and the analytics area shows your progress. It also shows were you fell back so it allows me to better manage my QA targets and easily figure out what I didn't do for the few that I didn't meet the goal. **What do you dislike about Level AI?** The only issue I have with the tool is that it doesn't seem to be able to distinguish the greeting in an email. It always shows Hi {person} instead of the customer name which makes the auto QA state that I didn't verify the account. **What problems is Level AI solving and how is that benefiting you?** It streamlines the QA process and makes it easier to understand what I need to accomplish to meet the goals of each section. There are 4 categories that my interactions are scored on and within each category are multiple options. ### 21. Neutral at best, frustrating at worst **Rating:** 1.0/5.0 stars **Reviewed by:** Yesenia O. | Sales QA Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Level AI?** The transcription is the only portion of the platform that makes my job faster as an auditor, since I no longer need to listen to the entire call myself and can scan through the transcript for relevant information and only spot-check the audio when needed. **What do you dislike about Level AI?** Call ingestion is delayed by 24 hours or more, so we cannot monitor same day calls reliably. When the calls do ingest, many of them port over without audio so we have to trust the transcript is 100% as we have no way to double-check by spot-listening to the call itself. The "AI learning" is nowhere near being ready to understand the context and nuances necessary to be reliable in its answer choices, so many of its "answers" are deleted and replaced by our team manually, which is the exact opposite of what we hoped to do. Conversations with the Level team seem to go in circles without requested updates or fixes being added unless the problem is a complete work-stopper for our team. **What problems is Level AI solving and how is that benefiting you?** Transcribing the call to avoid listening to the entire thing. ### 22. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Diahann H. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Level AI?** Very interactive and easy to use........ **What do you dislike about Level AI?** No downside just yet.................... **What problems is Level AI solving and how is that benefiting you?** Identifying and providing different feedback on contact resolution ### 23. It's user friendly and is extremely helpful when reviewing interactions with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyanna M. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It's user friendly and is extremely helpful when reviewing interactions with customers. It's easy to navigate and have details that I forget happened when taking a call. **What do you dislike about Level AI?** That i have to use 2fa everything I log in **What problems is Level AI solving and how is that benefiting you?** It's saving me the time of listening to every call taken bc i can just read it now ### 24. Best in class contact center QA platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Dynamic system, weekly/biweekly releases with new features and improvements. Onboarding took a couple of months, Level team supported us through. **What do you dislike about Level AI?** Some restrictions come from the CRM system we are using, and Level support couldn't change that **What problems is Level AI solving and how is that benefiting you?** 1. Inefficient Contact Center Operations 2. Lack of Visibility into Customer Interactions 3. Agent Performance and Training Gaps ### 25. Level AI Rocks!! **Rating:** 5.0/5.0 stars **Reviewed by:** angela d. | Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Level AI?** I love going back and listening to my calls. I use it all the time. It is super easy and helps me learn what I did well and what i need to improve on. **What do you dislike about Level AI?** The auto score isn't my favorite feature. Im not sure it understands my southern accent. **What problems is Level AI solving and how is that benefiting you?** Level AI helps me find mistakes i made in my sale, why the customer said no. ### 26. My experience has been nothing short of Amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Lacy-Ann J. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Level AI?** I am able to review contacts and provide feedback directly to my specialist. I love the coaching feature as well. **What do you dislike about Level AI?** The reporting is not so easy to analyze. Unable to download data **What problems is Level AI solving and how is that benefiting you?** Call recording , coaching and I like that it store the data for future use. ### 27. Effortless Integration and Affordable Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** hari k. **Reviewed Date:** October 02, 2025 **What do you like best about Level AI?** I appreciate the ease of integration that Level AI offers, especially with third-party platforms. The modern web UI interface enhances usability, providing both chat and voice options within the chatbot, which is vital for convenience. The affordability and valuable features, like the voice agent that simplifies ordering, are particularly beneficial. **What do you dislike about Level AI?** I would suggest expanding the integration capabilities of Level AI. It should have multiple ways of integration, and in the future, it should support more integration options, including multi-learning management systems (LMS). **What problems is Level AI solving and how is that benefiting you?** I use Level AI to enhance website dialogue, making it easier for clients to use voice commands instead of typing, integrated within ERP and client applications, facilitating seamless voice-to-text actions. ### 28. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Level AI?** The tool is very user-friendly, easy to navigate, and it's getting better with each update. **What do you dislike about Level AI?** It does not reflect data such as recorded interactions in real-time. **What problems is Level AI solving and how is that benefiting you?** I like the transcript it is getting better ### 29. Powerful tool with a modern AI technology **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Level AI?** Very easy to use and follow the guidelines. Support is always available and easily accesible. **What do you dislike about Level AI?** Does take a while to implement new material **What problems is Level AI solving and how is that benefiting you?** Level AI is allowing us to scale evaluations and gather feedback about agent interactions much faster than possible before. ### 30. Level AI is a great and easy app to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Level AI?** I love that instead of having to sample a small portion of customer interactions manually, Level AI evaluates every conversation using predefined or customizable quality rubrics. **What do you dislike about Level AI?** While Level AI is good at natural languages, it can sometimes misinterpret context, tone, or sarcasm, leading to incorrect scores or flagging behavior that was acceptable. **What problems is Level AI solving and how is that benefiting you?** Manual QA is time consuming, so it automates conversation reviews using transcription. This frees up your time for coaching sessions instead of spending hours manually reviewing contacts. ### 31. AI learning experience with impact **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It helps me review every customer conversation quickly without having to listen to each one. The insights are super clear, and the agent coaching suggestions are useful. I also like how easy it is to search through calls and spot patterns—it’s made my QA and support processes way more efficient. **What do you dislike about Level AI?** Only sometimes the transcripts aren’t 100% accurate, especially when the audio quality is poor or there’s an accent. **What problems is Level AI solving and how is that benefiting you?** My every conversation gets easily analyzed and greatly helps in understand how and where do I require improvement. ### 32. Level AI has an outstanding support team— their customer service exceeded all my expectations! **Rating:** 4.0/5.0 stars **Reviewed by:** April B. | Quality Assurance and Training Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Level AI?** The standout feature of Level AI is its exceptional customer service! Their team takes the time to walk you through the process, ensuring you feel supported every step of the way. They also hold weekly meetings until your team feels confident. Plus, they customize the platform to fit your company’s unique needs. Communication is effortless, and the team is genuinely easy to talk to. **What do you dislike about Level AI?** Like any AI platform, training the system to recognize specific patterns can be time-consuming, but it’s an essential step for achieving optimal results. This process is understandable given the complexity of tailoring the AI to meet your needs **What problems is Level AI solving and how is that benefiting you?** Level AI has greatly enhanced our QA team's ability to review calls, chats, and emails. With just a team of three, it would have been physically impossible to manage such a high volume without the support of the Level AI platform. ### 33. It pretty easy to use. love the layout and the user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** the ease of use and the user interface. love how its not cluttered **What do you dislike about Level AI?** I do not dislike anything about level ai **What problems is Level AI solving and how is that benefiting you?** Helping me to evaluate my contact, help me see My strength and weaknesses SO THAT i can work on it in my job ### 34. Level AI is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Jazimen E. | CSR, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Level AI?** What I like best it the fact that it records the conversations and makes it a lot easier to and faster to document our calls. **What do you dislike about Level AI?** The only thing that I dislike is the fact that when i am doing a transfer I am unable to copy and past my call. **What problems is Level AI solving and how is that benefiting you?** It is a faster way to document my calls. ### 35. Highly Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas R. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Level AI?** The platform’s reporting tools are a standout feature, offering in-depth insights into customer sentiment, common issues, and agent performance. This has been crucial for improving both agent training and overall service delivery. **What do you dislike about Level AI?** One aspect of Level AI that I think could be improved is the lack of real-time notifications when an audit is completed for my advisors. Currently, we have to manually check for updates, which slows down our ability to provide timely coaching and feedback. Having instant notifications when an audit is done would significantly enhance our ability to act quickly and support our team’s development **What problems is Level AI solving and how is that benefiting you?** Level AI addresses the time-consuming process of evaluating and grading each contact handled by our advisors. Traditionally, QA teams would need to manually review a high volume of interactions, which requires significant man hours and can be prone to inconsistencies. ### 36. Very handy and convenient to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Level AI?** 1. Auto scoring can be used as a guide to manual scoring. This can be a time saver in cases where multiple samples need to be reviewed in a short time frame. 2. I like the filter feature which helps to give view of results within a set timeframe, for selected specialists as well as seleceted evaluators **What do you dislike about Level AI?** 1. The pending score is not shown while the evaluation is being done. The score only appears after the initial submission 2. The description of what is required for each parameter no longer shows, which was a feature at the initial launch. This was handy when reference need to be made to the guideline for the scoring 3. There is some delay with the evaluations being captured in the filter count after it is done. Sometimes it takes over 10 minutes it seems. You may complete an evaluation and the score is shown and you're sure that it was done. When you visit the filter to check on evaluations comoleted by you, they take a few minutes to reflect on the report. 4. Persons have reported that they see where the monitoring tool is still monitoring after a contact has ended 5. Comments added are shown as 'grey' and need to be highlighted for easy reading. A bright 'black' color would make it easier to read. 6. There are instances in which Level Ai captures and reviews an email responce which was a follow-up to an intitial conversation and not the conversation itself **What problems is Level AI solving and how is that benefiting you?** Assisting with reviewing of contacts Identifying trends for improvement and areas of focus Feedback sharing with specialist ### 37. Easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Level AI?** My favorite thing about level AI is the call recap. **What do you dislike about Level AI?** All good. There are no complaints. I enjoy Level AI. **What problems is Level AI solving and how is that benefiting you?** Level AI helps reference previous customer incounters ### 38. Ollie Pets - Level AI **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin D. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Really great functionality and insights that we were looking for as a team. **What do you dislike about Level AI?** Implementation has taken long, but we know it will be worth it to have it set up correctly. **What problems is Level AI solving and how is that benefiting you?** It is running our Quality Assurance and Coaching help for our team. ### 39. LevelAI Review **Rating:** 4.5/5.0 stars **Reviewed by:** Chad C. | Quality Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** Convenience and analysis as its easy to get the data. **What do you dislike about Level AI?** So far none since its new and just started the implementation recently. Its a work in progress but so far so good **What problems is Level AI solving and how is that benefiting you?** AI integreted evaluation for soft skills ### 40. Useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Easy to use; helpful for tracking performance; very well-designed; excellent reporting capabilities **What do you dislike about Level AI?** Dashboards could be simplified in places as they are a bit overcrowded, making it difficult to navigate at times **What problems is Level AI solving and how is that benefiting you?** Makes it easier for teams to track performance and drive improvements ### 41. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2025 **What do you like best about Level AI?** The easy access to my call and how clear they are. **What do you dislike about Level AI?** How the find a recording by dates or name. **What problems is Level AI solving and how is that benefiting you?** It help to tag how many negative comments the customer make ### 42. Best tool for coaching and quality evaluations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** The tool is comprehensive and a one-stop shop in checking my evaluated contacts for service quality and coaching logs **What do you dislike about Level AI?** I think there's still room for improvement in simplification of UI **What problems is Level AI solving and how is that benefiting you?** Checking where my areas of opportunities and strengths in quality ### 43. My review of Level AI **Rating:** 4.5/5.0 stars **Reviewed by:** Yolanda J. | Customer Care agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** I like the notications that I get in my email. **What do you dislike about Level AI?** I dislike the opening of new tabs whenever a new contact is reviewed. **What problems is Level AI solving and how is that benefiting you?** How my contacts are evaluated and it gives me real time analytics from my superiors ### 44. It was awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Clara M. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Level AI?** Level AI suggestions are extremely do, especially when describing features and benefits of our Product. **What do you dislike about Level AI?** It kind of lacks personalization when dealing with our customers. **What problems is Level AI solving and how is that benefiting you?** It helps to summarize customer issues and provide a favourable response. ### 45. reviewing contacts **Rating:** 4.5/5.0 stars **Reviewed by:** Mikhail C. | customer care rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It is simple to use and user friendly and it is convenient to keep track of contact conversations and way to grade them. **What do you dislike about Level AI?** no training to get familiar with the tools **What problems is Level AI solving and how is that benefiting you?** improving interactions with customers ### 46. Convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Level AI?** I really like to ability to get my states all in one location. **What do you dislike about Level AI?** There is no interactive option that explains what each feature is used for. **What problems is Level AI solving and how is that benefiting you?** I get detailed information on my calls. ### 47. My best experience with Level AI was seamlessly integrating its natural language processing, **Rating:** 5.0/5.0 stars **Reviewed by:** Rushelle L. | customer representitive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Level AI?** What stands out about Level AI is its ability to enhance customer interactions through intelligent automation. The platform’s natural language processing capabilities are impressive, allowing for accurate and context-aware responses. I also appreciate its user-friendly interface, which makes it accessible for teams without extensive technical expertise. The customization options enable businesses to tailor solutions to their specific needs, improving overall customer satisfaction. Plus, the potential for data-driven insights helps organizations continuously refine their strategies. Overall, it strikes a great balance between functionality and usability. **What do you dislike about Level AI?** While Level AI has many strengths, some users might find a few drawbacks. One common concern is the learning curve associated with more advanced features, which can be overwhelming for new users. Additionally, some users may experience occasional limitations in understanding complex or nuanced queries, which can impact the customer experience. Finally, pricing can be a consideration for smaller businesses, as the investment may be significant depending on the scale of implementation. Overall, while Level AI is powerful, these aspects could pose challenges for some users. **What problems is Level AI solving and how is that benefiting you?** Level AI addresses several key problems in customer support, such as response times, accuracy, and scalability. By automating routine inquiries and providing intelligent insights, it allows teams to focus on more complex issues. This benefits me by enhancing overall efficiency, improving customer satisfaction, and enabling data-driven decision-making, ultimately leading to a more streamlined and effective support process. ### 48. Great Quality Analytic tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lucille H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Level AI?** The calibration option is great to include forums and engage other leaders. I also like that I can easily create coaching packages and how the tool structures the form, it makes it easy to add your points and move along. Also, my dashboard allows me to customize based off my team members and I can see how they are trending based on the segments of the QA scorecard and where to have discussion focus **What do you dislike about Level AI?** Not a fan of the restriction with the calibration feature since I cant have calibration with my frontline agents but only on my level upwards **What problems is Level AI solving and how is that benefiting you?** It helps solve training needs to promote the QA scorecard. ### 49. My experience with Level AI is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Lee S. | Customer Service rep., Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Level AI?** I like how detailed the software is. It picks up on tones, and moods and provides the necessary feedback to improve future interactions. I like how it integrates well with our current system. We use it frequently to help grade call quality and it has proven to be a good asset in helping us provide good customer support. The ease of use and implication of this system made it a good asset to add to our quality framework. **What do you dislike about Level AI?** It has a lot of components and areas that may get a cit confusing at time when trying to find specific information. **What problems is Level AI solving and how is that benefiting you?** It helps with scoring call quality and helping us to see where improvements are needed and how to apply changes ### 50. Head Inside Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Simplicity of the product and after sales support. **What do you dislike about Level AI?** Seeking the right ROIndrom any AI product or service is critical. This takes some time. **What problems is Level AI solving and how is that benefiting you?** Level AI focuses on supporting with several key challenges in inside sales, primarily related to improving efficiency, enhancing customer interactions, and optimizing sales performance. They aim to achieve this by leveraging AI to automate tasks, provide data-driven insights, and personalize the sales process. ## Level AI Discussions - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment - [View Level AI pricing details and edition comparison](https://www.g2.com/products/level-ai/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+03%3A48%3A38+-0500&secure%5Bsession_id%5D=d3418d1b-d2f7-4387-b8dd-3876d50caac0&secure%5Btoken%5D=6bcba4743a4df91cc0178a9005d62f295a88e253db3f940a1c624fbdeca70f09&format=llm_user) ## Level AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Liberty](https://www.g2.com/products/liberty/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ## Level AI Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Level AI Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (227 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (578 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)