--- title: Level AI Reviews meta\_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 219 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Level AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. [(60 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328722&qs=pros-and-cons#reviews) Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. [(39 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329863&qs=pros-and-cons#reviews) Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. [(32 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328814&qs=pros-and-cons#reviews) Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. [(29 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329176&qs=pros-and-cons#reviews) Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. [(27 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329396&qs=pros-and-cons#reviews) Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. [(17 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328653&qs=pros-and-cons#reviews) Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. [(14 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328671&qs=pros-and-cons#reviews) Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. [(11 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329616&qs=pros-and-cons#reviews) Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. [(11 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329097&qs=pros-and-cons#reviews) Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. [(8 mentions)](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329940&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Level AI ##### 1. Ease of Use Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. [ See 60 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328722&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you like about Level AI? LevelAI has helped our team centralize our reviews and better manage our agent's interactions with our customers. I really like the interactive way we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Review with Handy Transcription, Needs Enhanced Details" What do you like about Level AI? I really like the transcription feature on Level AI. It's very helpful when listening to calls because if certain words can't be made out, the transcr ##### 2. Helpful Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. [ See 39 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you like about Level AI? LevelAI has helped our team centralize our reviews and better manage our agent's interactions with our customers. I really like the interactive way we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Constantly Improving Experience" What do you like about Level AI? We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scop ##### 3. Efficiency Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. [ See 32 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328814&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Easy Implementation and Great Value for Contact Centers" What do you like about Level AI? Level AI has proven to be a valuable partner for our contact center representatives. The reporting features and implementation process were straightfo ![Sharita H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharita H.") SH Sharita H. Small-Business (50 or fewer emp.) 4.5/5 "Innovative AI Solutions That Consistently Exceed Expectations" What do you like about Level AI? Excellent AI company with innovative solutions and a strong focus on customer success. Their technology is reliable, efficient, and continues to excee ##### 4. User Interface Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. [ See 29 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329176&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you like about Level AI? LevelAI has helped our team centralize our reviews and better manage our agent's interactions with our customers. I really like the interactive way we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Constantly Improving Experience" What do you like about Level AI? We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scop ##### 5. Accuracy Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. [ See 27 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329396&qs=pros-and-cons#reviews) See Related User Reviews ![Sharita H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharita H.") SH Sharita H. Small-Business (50 or fewer emp.) 4.5/5 "Innovative AI Solutions That Consistently Exceed Expectations" What do you like about Level AI? Excellent AI company with innovative solutions and a strong focus on customer success. Their technology is reliable, efficient, and continues to excee ![Mara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara T.") MT Mara T. Mid-Market (51-1000 emp.) 5.0/5 "Level AI work smarter, improve performance, and deliver better service." What do you like about Level AI? eal-Time Agent Assist Agents love having real-time help during calls or chats — it pulls up relevant knowledge base articles or scripts instantly base ### 5 Cons or Disadvantages of Level AI ##### 1. Inaccuracy Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. [ See 17 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328653&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you dislike about Level AI? Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. ![Tarrick W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarrick W.") TW Tarrick W. Mid-Market (51-1000 emp.) 5.0/5 "Efficient QA Notifications, But Needs Scoring Improvement" What do you dislike about Level AI? AI QA scores at times are not accurate, and they need to be more tailored towards our company's score sheets. ##### 2. Slow Performance Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. [ See 14 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328671&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Constantly Improving Experience" What do you dislike about Level AI? One issue I have is that some of our calls are hang ups or wrong numbers and we would love to be able to N/A these calls and be able to remove the ins ![Mara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara T.") MT Mara T. Mid-Market (51-1000 emp.) 5.0/5 "Level AI work smarter, improve performance, and deliver better service." What do you dislike about Level AI? Latency or Performance Issues Occasionally, users report that real-time assist or search results lag, especially during high-volume periods, which af ##### 3. Accuracy Issues Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. [ See 11 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329616&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you dislike about Level AI? Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. ![Tarrick W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarrick W.") TW Tarrick W. Mid-Market (51-1000 emp.) 5.0/5 "Efficient QA Notifications, But Needs Scoring Improvement" What do you dislike about Level AI? AI QA scores at times are not accurate, and they need to be more tailored towards our company's score sheets. ##### 4. Translation Accuracy Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. [ See 11 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329097&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you dislike about Level AI? Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. ![Robin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin H.") RH Robin H. Mid-Market (51-1000 emp.) 4.0/5 "Helps to improve my conversations" What do you dislike about Level AI? Sometimes it doesn't get things correct, but that's to be expected with machine learning/AI ##### 5. AI Inaccuracy Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. [ See 8 mentions ](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329940&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Quality Assurance and Training Lead" What do you dislike about Level AI? Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. ![Tarrick W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarrick W.") TW Tarrick W. Mid-Market (51-1000 emp.) 5.0/5 "Efficient QA Notifications, But Needs Scoring Improvement" What do you dislike about Level AI? AI QA scores at times are not accurate, and they need to be more tailored towards our company's score sheets. ![Mia T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mia T.") MT Mia T. Project Management - Quality Assurance Advocate and Coach Mid-Market (51-1000 emp.) 6/24/2026 "Intuitive, Simple, and Robust Experience" 5/5 What do you like best about Level AI? I like how intuitive it is. It’s simple to use and feels robust. Review collected by and hosted on G2.com. What do you dislike about Level AI? I’ve had issues with the VOC function because we have many lines of business within the product. Some items overlap when they shouldn’t, and that creates confusion in certain reports. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? It helps solve the problem of how long it used to take me to summarize data for leadership. Now I can pull together what I need faster and move on to other tasks more quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Mid-Market (51-1000 emp.) 6/24/2026 Guest users or non-business users of the software, not included in G2 scores. "Level AI Turns Customer Conversations Into Actionable, Data-Driven Coaching Insights" 5/5 What do you like best about Level AI? What I like best about Level AI is its ability to turn customer interactions into actionable insights that drive both agent development and business performance. Rather than relying solely on manual reviews, Level AI provides a comprehensive view of customer conversations, allowing leaders to identify trends, coaching opportunities, process gaps, and customer pain points at scale. From a leadership perspective, it helps create more objective, data-driven coaching conversations by surfacing meaningful insights and highlighting behaviors that impact key performance indicators. It also enables teams to be more proactive by identifying patterns early, improving the customer experience, and supporting continuous improvement across the organization. Overall, Level AI helps bridge the gap between operational data and meaningful action, empowering leaders to make informed decisions while helping agents grow and succeed. Review collected by and hosted on G2.com. What do you dislike about Level AI? One area for improvement with Level AI is the ability to provide more customization and context around its insights. While the platform is powerful for identifying trends and opportunities, there are times when conversation nuances, business-specific circumstances, or unique customer situations require additional review beyond what the AI captures. Additionally, navigating large amounts of data can sometimes feel overwhelming, and enhanced filtering, reporting flexibility, and streamlined workflows would make it easier to quickly identify the most impactful insights. Continued improvements in accuracy, customization, and user experience would further strengthen its value for leaders and frontline teams. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Level AI is solving the challenge of efficiently analyzing large volumes of customer interactions and transforming them into actionable insights. Without a tool like Level AI, identifying trends, coaching opportunities, recurring customer concerns, and operational gaps would require significant manual effort and only provide visibility into a small sample of interactions. For me, the benefit is the ability to make more informed, data-driven decisions. Level AI helps surface performance trends, identify coaching opportunities faster, and uncover customer pain points that may impact business results. It allows me to spend less time searching for insights and more time taking action to improve agent performance, enhance the customer experience, and support overall team success. The platform also increases consistency by providing objective data that supports coaching conversations and performance management, helping ensure decisions are based on trends and behaviors rather than isolated interactions. Ultimately, it helps me lead more effectively by giving me greater visibility into both customer and agent experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ebony W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ebony W.") EW Ebony W. Specialist Small-Business (50 or fewer emp.) 6/25/2026 Guest users or non-business users of the software, not included in G2 scores. "Level AI’s Intuitive Scorecards Boost Performance and Clarity" 5/5 What do you like best about Level AI? What I love about Level AI is the platform automatically evaluates my interactions on a scorecard and provides me clarity on what i could have done better on the call . The Intuitive interface is helpful. The Pricing is great. The support team is very helpful . I am now able to integrate this in my everyday life . My performance is getting better as the days go on. Review collected by and hosted on G2.com. What do you dislike about Level AI? The only issue is it some time capture the conversation wrong Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Level AI is solving how interaction goes with the customer and how to better respond to the customer and provide great feedback and an overview what i can work on Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Elissa J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elissa J.") EJ Elissa J. Enterprise (\> 1000 emp.) 6/24/2026 "Empowers QA with Constant Innovations" 4.5/5 What do you like best about Level AI? I use Level AI for quality assurance and grading agents. I appreciate that it allows me to see a multitude of calls and problem areas. I like the ease of use and how it's constantly updating. It's constantly developing new ways to grade, which makes it valuable in terms of the feedback I can provide to my agents. Review collected by and hosted on G2.com. What do you dislike about Level AI? I don't like that the instascores are directly correlated to the system grading when there are some answers that are manually graded that can affect the score. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Level AI allows me to see calls and problem areas and is valuable for the feedback I can provide to my agents. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/4/2024 "Quality Assurance and Training Lead" 4/5 What do you like best about Level AI? LevelAI has helped our team centralize our reviews and better manage our agent's interactions with our customers. I really like the interactive way we can communicate and share feedback with our agents. They have helped us every step of the way, from setup to system changes and user features. Review collected by and hosted on G2.com. What do you dislike about Level AI? Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? LevelAI has really helped our team conduct our reviews more consistently and transparentely. This makes it easier to give our agents feedback and they can visually see where they need to take action. Review collected by and hosted on G2.com. Show More 6/24/2026 Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 6/24/2026 "Insightful Analytics, Collaborative Team" 3.5/5 What do you like best about Level AI? I love that the Level AI team has worked with our teams throughout the process to get us a winning solution. They took our unique use cases into account and collaborated with us to implement them to meet our needs. It's been really helpful for providing insights on sales calls and determining how our agents can better serve customers. Level AI also solves the problem of getting insights quickly, especially when we need instant answers to current issues. Review collected by and hosted on G2.com. What do you dislike about Level AI? I think there could be better ways to export data into raw data to feed into our dashboards. Also, as with any product, the setup is always a huge lift and effort. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? I use Level AI for quick customer insights on sales calls, which helps my agents serve better and provides fast, unique answers to current issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Emily C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily C.") EC Emily C. LEadership and development trainer Enterprise (\> 1000 emp.) 6/24/2026 "Great for Spotting Contact Behavior Trends" 5/5 What do you like best about Level AI? Being able to locate trends on behaviors within contacts. Review collected by and hosted on G2.com. What do you dislike about Level AI? I wish there was a search feature on where to naviagte to for what I am looking for. Example, if I am looking for a specific dashboard that is built for a specific team. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? It is helping us determine behaviors within a contact to coach to for leaders Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christy T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christy T.") CT Christy T. Business Rep Mid-Market (51-1000 emp.) 6/25/2026 "Helpful AI Answers, but Lacks One-on-One Guidance at Times" 2.5/5 What do you like best about Level AI? Able to ask AI for assistance with work and she/ he actually can give me information or answers to my questions Review collected by and hosted on G2.com. What do you dislike about Level AI? Sometimes it is helpful to be shown (one one one ) and sometimes AI can't give me that Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? it is solving my work issues and glad it is connected to all of my Wayfair info Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bany F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bany F.") BF Bany F. Mid-Market (51-1000 emp.) 6/25/2026 "Enhances Customer Experience and Agent Skills" 5/5 What do you like best about Level AI? I like how easy it is to give feedback to our representatives with Level AI. It collects our conversations pretty well, and the initial setup was very simple. It's a very complete app, and we don't need to use other tools. Review collected by and hosted on G2.com. What do you dislike about Level AI? The bot could be improved due to sometimes not capturing the essence of feelings, and sometimes it does not understand tones. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? I use Level AI to improve services by enhancing customer experience, preventing legal issues, capturing call records accurately, and boosting agent skills. It makes giving feedback easy and collects conversations well. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EE Ericka E. Quality Analyst Mid-Market (51-1000 emp.) 6/24/2026 "Agent Assist Case Documentation That Saves Time" 5/5 What do you like best about Level AI? The most helpful aspect of AI is the Agent Assist case documentation feature. One of the main advantages is that it improves efficiency and saves time when documenting calls. Review collected by and hosted on G2.com. What do you dislike about Level AI? A downside is that it does not always accurately capture the CSR's words, particularly when the CSR has an accent, which can lead to transcription errors or inaccuracies in the documentation Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Level AI helps me evaluate my campaigns and identify items I may have missed. It serves as a valuable quality check by highlighting opportunities, trends, or details that might otherwise be overlooked. Review collected by and hosted on G2.com. 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