Two things: a controlled co-pilot feature that allows for users to ask questions and get answers that are based on asset materials chosen by administrators and second, the Ai Role Plays. Review collected by and hosted on G2.com.

I have not found any significant downsides with Letter Ai. Review collected by and hosted on G2.com.

Customer service, rapid response times, the automated approach to developing content at scale is helpful for smaller enablement teams. We have asked a lot from the Letter team and they consistently find solutions. Review collected by and hosted on G2.com.

Initally when I was onboarded the tool was self-taught as they did not have a dedicated CSM or self-guided learning academy. Review collected by and hosted on G2.com.

AI functionality and tool integrations.. Review collected by and hosted on G2.com.

Design limitations prevent me from pages Review collected by and hosted on G2.com.

It might be a bit obvious, but the best part about Letter AI is already in the name. The AI is a game changer. Letter's native AI interface and experience allows for enablement teams to increase productivity by building trainings faster, creating content within a few clicks of a button, developing AI role plays, etc. - all of which would have taken days or weeks to do prior to the infusion of Letter AI into our tech stack. We were able to build 6 different multi-level certifications comprising 50+ individual modules in a matter of two weeks using Letter AI, where before this would have taken our team several months to accomplish. And the best part is that it is only going to get better! Review collected by and hosted on G2.com.

The platform is still in it's early days so there are some minor areas where you may not get the robustness of one of the leading CMS providers - i.e. there are some reporting/analytics capabilities that require a bit of work to uncover. But the Letter team is incredibly responsive to all product feedback, and can have product updates shipped in a matter of hours/days! Review collected by and hosted on G2.com.

It’s hard to decide what I love most about Letter AI—the incredible platform or the brilliant team behind it. I’ve yet to see another L&D solution that rivals the features and capabilities Letter AI brings to the table. It not only streamlines enablement creation but also enhances the learning experience for our end users. With standout features like AI roleplay, powerful analytics, and rapid enablement creation, it redefines how we approach training.

As an Instructional Designer, this platform has made my life so much easier—almost as easy as it is to use Letter AI! The intuitive design and efficiency it offers have transformed the way I create learning experiences.

One of my favorite features is the AI roleplay, which provides learners with a safe, simulated environment to practice real-world interactions—unlocking limitless possibilities for skill development.

What truly sets Letter AI apart, though, is the team. They are not just innovative but also incredibly responsive, implementing critical feedback at record speed. Every time I think they’ve outdone themselves, they raise the bar even higher! Review collected by and hosted on G2.com.

Although Letter AI functions as an LMS on its own, we’re still exploring the endless possibilities of integrating it with other LMS platforms. That said, the team has been incredibly responsive, actively supporting us in finding the best solutions. Review collected by and hosted on G2.com.

Super intuitive to use and train new users. Fastest ever to get new feature set in the market and doing that very reliable. Review collected by and hosted on G2.com.

Not a whole lot actually. Backend integration with CRM systems is in motion and should get accelerated. Review collected by and hosted on G2.com.

I'm using Letter AI to support training modules creation. It helps us curate our content and create online trainings in many forms such as AI coach, interactive learning, sales aid, etc.

Very cleverly built, has a very fast learning curve and never found any issues so far (and I'm heavily trying to find its limits prior to adoption). Customer support is amazing, even if there is a super easy implementation, we requested help a couple times to keep our deadlines rather than to do something we could not achieve and kudos to Lynne who's competent and dedicated! Review collected by and hosted on G2.com.

The interactive learning should incorporate images from the source documents (or at least offer to create a library of them). The interactive learnings lack a little interactivity in the form of reveals, Review collected by and hosted on G2.com.

Letter AI drastically speeds up the time it takes to create and update learning content. In a few moments, I will have a near fully baked course, ready to be launched to our commerical team. Most AI features of other LMS vendors I have used do not work.

Their Co-pilot functionality also allows our commercial team to rapidily find information. We went from our sales team taking 10-15 minutes to find content, to finding it in less than 1 minute.

Letter AI is also great at listening to customer feedback, and actioning on it quickly.Your feature requests will not fall into a block box like most larger LMS companies. Review collected by and hosted on G2.com.

I don't have anything I dislike, but I would encourage Letter AI to continue to launch features that make the content within the LMS easy to digest, and learn. Review collected by and hosted on G2.com.

The team at Letter.AI has been great to work with and take a collaborative approach to our partnership. They are extremely fast on fixing any product gaps and digging into technical limitations. They are open to feedback and have gone above and beyond to make sure that our sales team is able to get instant value from the platform. It's really the team that sets it apart from other vendors I've worked with in this space.

In addition, their integration into tool like Slack have been a game changer for usage. Rather than our BDRs and AEs needing to go and search for information, it's at their fingertips with the Slack and AI functionality. Our sales people are able to get timely, concise information when they need it in a platform that they are using on a hour basis (e.g. Slack). It makes information accessible and easy to use on a regular basis. Review collected by and hosted on G2.com.

Letter is a small company that is building and launching features extremely fast. Once in awhile, there are small bugs that need to be fixed due to the high frequency of launches. However, the team has been great at fixing these in a timely manner (e.g. usually within 24 hours). Review collected by and hosted on G2.com.

I've enjoyed using the Voice AI features to easily create natural voice-over audio for courses. No more recording and editing hours of audio, I just upload my deck to Letter. The system creates all the files at once, in any of the voices I choose. I can even clone my voice, or voices from past courses!

The AI coaching interactions are great. You can set up training scenarios for real-time conversations "face to face" with an AI avatar, or scenarios for email and chat interactions with "customers". Sales and Support teams can practice their pitches and interactions as much as they need to.

The Letter team has also been very responsive to feedback, leading to an even better experience with the available tools. Review collected by and hosted on G2.com.

Every piece of content I've wanted to create has been finished so quickly. Even when you factor in time to fix small mispronunciations (brand names and some technical words) in the AI voice, or update content the system creates for you, you're still hours or days ahead of where you'd be if you had to create all the content yourself.

And the AI is only getting better! Review collected by and hosted on G2.com.