I really appreciate Letter AI's AI role play and co-pilot features. The role play feature effectively better prepares our sales reps for in-field interactions, which is a crucial part of our sales enablement strategy. This simulation-based training improves their readiness and confidence in handling real-world scenarios. Additionally, the co-pilot feature is highly valuable as it reduces the need for our team to constantly reach out to internal personnel for answers to various queries. This boosts operational efficiency and allows our reps to maintain focus on customer interactions without unnecessary interruptions. Furthermore, the initial setup of Letter AI was very easy, which made the onboarding process seamless and hassle-free for our team. Review collected by and hosted on G2.com.

I dislike the lack of enhanced user analytics, which could improve insights into our team's usage and performance. Review collected by and hosted on G2.com.

I find Letter AI incredibly easy to implement, which significantly streamlines the onboarding process. The product's functionality is impressive, particularly in the areas of content creation and learning pathways, which I use extensively for internal training, education, and enablement purposes. These features alone make it a valuable tool, drastically reducing content creation time by days and even weeks. The platform's generative AI minimizes manual work, making content creation and learning management more efficient. Additionally, Letter AI provides detailed analytics and reporting, giving me deeper insights into performance and engagement. The real-time sync capabilities with Gdrive, Slack, and Confluence enhance its utility by seamlessly integrating with other platforms I use, keeping all my content up-to-date. The support team is exceptionally receptive to learning about additional use cases, which makes it feel tailored to my needs. Overall, the ease of use, powerful features, comprehensive analytics, and outstanding support make Letter AI a tool I would choose again. I rate it a perfect 10 in terms of recommending it to others. Review collected by and hosted on G2.com.

There is nothing I dislike about Letter. Review collected by and hosted on G2.com.

The AI coach functionality is the main feature for which we got into Letter AI, but as an Instructional Designer I discover the ease of creating content fast or extracting information from multiple documents in one go. The platform really is all about making use of AI to make our jobs easier and faster. The team from Letter is super supportive and always listens to feedback and has a clear roadmap for implement future upgrades and new features. It's capabilities are huge but it also depends what specific needs you have. Kudos to Letter and team for delivering such a robust product. Review collected by and hosted on G2.com.

There are still things that need improvement, like minor bugs, the ability to create videos with AI personas, or functionalities like copilot continuos conversations, but as I rased some of these concerns, the Letter team has added them on the list and are always eager to listen and incorporate the feedback into their future updates. Review collected by and hosted on G2.com.

I started using Letter AI based on a colleague’s recommendation, and it quickly showed itself to have superior offerings and a supportive team. I appreciate how the platform uses AI to enhance the functionality of the Letter AI chat agent, which efficiently handles questions without needing to engage subject matter experts, thereby saving valuable time. Additionally, I am fond of the roleplays integrated into the system, as they allow for interactive and scalable practice sessions that make our online training more engaging, sticky, and actionable. These roleplays are remarkably lifelike, providing feedback that our team finds extremely valuable. I also find the platform's search and content creation capabilities very efficient, allowing team members to quickly access information stored in documents, reducing reliance on our SMEs. I value the hands-on support from the Letter AI team during the initial setup, and their ongoing availability is reassuring. The team’s proactive innovation and understanding of the needs of enablement professionals give me confidence in their roadmap and future offerings. Review collected by and hosted on G2.com.

I don't like the current inability to create decks using AI within Letter AI, although I am aware that this feature is on the roadmap. Review collected by and hosted on G2.com.

Content creation is dramatically faster, personalization is built in, and learners get real-time feedback that actually changes behavior. It scales globally with native multilingual support and reduces the manual effort typically required from enablement and instructional design teams. Review collected by and hosted on G2.com.

Teams new to AI-driven enablement may need a short mindset shift to fully take advantage of the adaptive learning and coaching capabilities. Review collected by and hosted on G2.com.

I love that Letter AI has a low price point, which was appealing to us as we launched our sales enablement hub. I appreciate how straightforward the platform is to set up once we understood the UI layout; it's simple and the integrations are easy to manage. The high level of customization, especially for landing pages, really enhances our experience. I am grateful for the centralization of our sales enablement and learning content, which previously was scattered across various systems. This organization makes it much easier for sales reps to find what they need quickly, significantly increasing their likelihood to use it effectively. I find the generative AI capabilities exceptionally useful, especially the virtual assistant that helps create email templates and aids in competitive analysis. The content and learning libraries are invaluable for organizing and delivering internal training courses and storing assets for prospects and customers. Additionally, the integrations with platforms like SharePoint, Slack, and Gong are tremendously beneficial. These integrations help us manage our content, respond faster in Slack channels, and understand customer conversations better, all of which improve our team's efficiency. Lastly, the customized user experience stands out, contributing to why I would choose it again. Review collected by and hosted on G2.com.

I find managing user permissions to be a little challenging. Setting up new user accounts and managing their permissions can be tedious and somewhat complex. I would like this process to be simplified. Review collected by and hosted on G2.com.

The number one thing about LetterAI is the fact that the platform is not built on generic AI, but instead it is trained and configured using our own content. This enables the model to learn from our existing communication which in turn allows it to generate content that is accurate and on-brand from the start. LetterAI has redefined how the Content Management and Learning Management spaces are defined. Review collected by and hosted on G2.com.

Seeing as how LetterAI is still relatively new, there are a few initial kinks that come with an early stage product. For example, something as small as the fact that content being worked on does not automatically save. However, these issues are short lived. The LetterAI team actively listens to feedback, iterates quickly and delivers fixes with a fast turnaround. It is quite impressive how updates and new features are rolled out. Review collected by and hosted on G2.com.

Letter AI has truly transformed our approach to revenue enablement and customer engagement, becoming an indispensable cornerstone of our success. It’s intelligent platform seamlessly integrates an entire ecosystem of training materials, editorial insights, and product expertise, ensuring our Sales and Marketing teams are consistently empowered with the precise, critical information needed to excel.

Before Letter AI, the challenge of delivering dynamic learning content, targeted value messaging and resources to our clients was a constant uphill battle. Now, our teams are armed with unparalleled clarity and confidence, enabling them to drive sales excellence and forge trusted partnerships with remarkable efficiency.

One of Letter AI's most profound impacts has been on our new employee ramp-up. The platform's modular training and now the ability to practice in AI-generated customer environments have drastically accelerated the onboarding process. New hires are not just educated and trained; they are immersed in realistic scenarios, gaining invaluable practical experience that builds confidence and competence at an unprecedented pace. Whilst is immediate feedback and gamification deliver immediate change and results. This hands-on, AI-powered practice ensures they are client-ready faster than ever before.

Furthermore, Letter AI's capacity to harness insights and intelligence from across all business functions is a game-changer. It efficiently draws from diverse data sources, delivering a richness and depth of learning content that continuously evolves and builds upon our existing sales force's knowledge and skills. This isn't just about learning; it's about intelligent growth, with the learning delivered seamlessly within their workflow, precisely at the point of need.

The platform also excels at serving up market-facing assets at the most impactful points of the customer journey. With analytics that allows you to measure effectiveness. This strategic deployment ensures our messaging resonates powerfully, capturing attention and driving engagement and momentum when it matters most.

Perhaps the most significant advantage is Letter AI's leverage of artificial intelligence in building and evolving training content. Creating learning and marketing content has been reduced by 75% allowing our teams to focus on adoption and execution. Time to response in addressing queries from our sales and marketing teams, almost instant. As markets shift, competitor threats emerge, and customer needs evolve, Letter AI adapts in real-time, ensuring our teams are always equipped with the most current and relevant information. This dynamic, AI-driven adaptability keeps us agile, competitive, and consistently ahead of the curve.

The team’s responsiveness from CEO to our CS Partner, receptiveness to development requests, seamless integrations and the rate of innovation, has been pivotal to allowing us to build and deploy the resource within our business under accelerated timeframes so that our teams realise value early.

In essence, Letter AI is not just a tool; it's a strategic partner that has elevated our sales and marketing capabilities, fostered deeper customer relationships, and accelerated our organisational learning. It's an investment that continues to deliver exponential returns. Review collected by and hosted on G2.com.

Video creation - but its in the roadmap already! Review collected by and hosted on G2.com.

Letter AI has made it incredibly easy to create learning content using AI. The implementation process was fast and seamless, thanks to its AI-first design, allowing us to build and launch content in minutes. The customer support team has been outstanding: responsive, proactive, and committed to ensuring we’re set up for success from day one. Review collected by and hosted on G2.com.

The team is continuously improving the product and has been incredibly open to feedback and feature requests. They've been accommodating and responsive, taking all of our input into account, there’s nothing I’d call out as a downside. Review collected by and hosted on G2.com.

The AI for creating courses has significantly dropped our development time. From initial request to rollout, we can have a course ready in a week. The AI Coaching Role Plays are incredibly realistic. Being able to leverage recordings, content, and prompts to create these has led to feedback from our team that the training that they have received through Letter, as well as the role plays, are some of the best if not the best training that they have ever received. They shared that it this will help prepare the team better for customer conversations. We had an aggressive implementation timeline due to an expiring contract with Highspot, and while there were some bumps along the way, those were due to trying to get Letter rolled out to our GTM teams so quickly. The Letter team was there with us step by step making sure that we were able to deploy quickly and then adding addition integrations and what not after go live. The team is incredibly supportive and has made our jobs in enablement much easier. Review collected by and hosted on G2.com.

Letter AI is a newer company so some features may not be readily available. That said, they are very open to feedback and regularly adding new feature requests from customers. They have been very quick to action on adding features that we've identified as necessary. Sometimes we run into some glitches here and there since the product is continuously evolving. Their engineering team is quick when the CSM submits a ticket for the issue we are having. The search function is something we have provided feedback on as not offering the best results and they are continuing to work on. There's also a behavior change getting reps used to using the bot vs. traditional search, which is not on Letter. Review collected by and hosted on G2.com.