I really enjoy working with the Letter AI team; it's been the most enjoyable part of my experience because they are super responsive and eager to help. I also appreciate their innovation; it's impressive how quickly they act on our needs, building things out in real time based on what we need. The interactive modules are fantastic, especially for creating knowledge assessments, and they make the whole process very easy to use. The chat feature is really cool too. Plus, the initial setup was fairly easy, thanks to a tremendous amount of support from the Letter AI team. Review collected by and hosted on G2.com.

The only part that I don't really love are the avatars that are available for the avatar led training sessions. Their voices are a little robotic and not as engaging as others I've used. Review collected by and hosted on G2.com.

I like that with Letter AI, people can engage in the language they find most comfortable, whether it's the spoken language or through interacting with the Letter agent. The platform offers a variety of ways for engagement, such as chatting with the agent, participating in role plays and coaching, or doing knowledge checks. There's something for everyone. The process of managing and deploying learning is much simpler and more straightforward compared to most other platforms. I also appreciate the native content creation tools, the quick deployment of learning paths, and the built-in, intuitive AI role play and coaching. We value the improved analytics, which help democratize access to data across the revenue organization. Review collected by and hosted on G2.com.

Integrations are not quite as seamless as I'd like. A little bit better documentation would be helpful to share with our internal teams, and a better understanding of exactly how the integrations work would make things easier. It can be a bit challenging to get them set up on the front end, though they do work well once configured. Review collected by and hosted on G2.com.

- User friendly and great UI

- Stacked with features that larger players will charge hundreds more for

- Reasonably priced for the market

- AI native and constantly providing new tools and features - sometimes weekly!

- Fantastic LMS tools that make making learning materials effortless

- Customer Support and Implementation is stellar - really easy to get off the ground and running

- Rapid response to game-breaking issues

I've purchased a number of enablement tools in the past and this is definitely up there for everything an Enablement professional needs to get kick-started. They're efficient, rapid with improvements and developments, clearly know how the pitfalls of other platforms like this, and are able to provide clear improvements, especially in my instance as a one-man enablement band. It's been a really streamlined process that I highly recommend - and for a fraction of the cost of the rest of the market. Review collected by and hosted on G2.com.

Only two things: 1) as they are AI-native, there is of course a focus on all things AI as the important priority for their tool. What that does mean however is if you want to do something manually, or have a little human control over it, it can require a bit of a workaround to get going. We discussed this in our recent QBR and they're aware that as they scale, they're looking to add more of those manual overrides - which is a real positive for those control freaks like me!

and 2) due to the newness of the product and the size of the company, at times non-essential bugs and product enhancements can take a little while to be actioned - but again, only the quality of life minor tweaks that don't impact the tool's ability to deliver. Review collected by and hosted on G2.com.

The AI coach is just great for sales enablement and a great tool to have as an ID. There other features that are also helpful in the day to day work, like dubbing videos and team calls, using the avatars to create short videos or creating the course outline/content. The support has been outstanding - high touch support. Also, they are responsive to feature requests and they have a clear roadmap. Review collected by and hosted on G2.com.

Nothing that would stop me from recommending it - a bit of an identity crisis for the platform as it has a lot of functionalities e.g. you can use it as a CMS, you can use it as a LMS, or for content creation, or for RFPs and sales and so on. Easy integration with existing LMS would help when it comes to reporting and keeping track of completions. Review collected by and hosted on G2.com.

I enjoy their AI sales rooms, the auto-generation of metadata when uploading content, and how easy it is to search for and find content for reps. I also love the LLM-based features that accelerate learning content development. It has helped us generate quality learning opportunities with shorter turnaround times. The initial setup was very easy, especially compared to other times I've implemented a similar enablement platform. The Letter AI team supported us throughout the process. In fact, I have found Letter AI to be very responsive with their customer service, which has been a five-star experience. I'd highly recommend LetterAI. Review collected by and hosted on G2.com.

I've encountered minor kinks in the Letter AI platform. For example, a full integration with Google Drive at the folder level for content is something that was missing. But the feature is being built as we speak. These minor kinks are countered by the excellent customer service. Review collected by and hosted on G2.com.

I like that Letter AI keeps all of our GTM content in one place, making it easily searchable and shareable. I appreciate their really advanced, AI-powered capabilities for both content and learning. I love the extremely sleek, useful, and advanced features compared to legacy LMS/CMS systems. Their customer service is outstanding and they quickly adapt the product to meet customer needs and feedback. I found their pricing more competitive, and the AI capabilities were the primary reason for our switch. Review collected by and hosted on G2.com.

I don't have many issues with Letter AI. There are tiny little kinks and tweaks with certain aspects of the UI and capabilities that come up every now and then, but they are not work stopping-- and if they are, the team fixes them almost immediately once we report them. We are constantly working with the team on feedback and enhancements... I don't have complaints at this time. Review collected by and hosted on G2.com.

I really appreciate being able to create learning experiences in various modalities directly within the platform. I also value how easily I can develop comprehensive courses just by providing an outline and a few attachments. Additionally, the quick generation of knowledge check questions and images to illustrate concepts saves me a significant amount of time. Review collected by and hosted on G2.com.

I truly enjoy every aspect of Letter AI. I haven't encountered any problems with the platform itself, and I'm excited to see how it develops in the future. Review collected by and hosted on G2.com.

I love the team at Letter AI; they are second to none and incredibly responsive, helping us with requests at the drop of a hat. The platform is very AI forward and integrates AI into everything they do, which allows us to create trainings 10x faster than we would otherwise and helps us work more efficiently. I really appreciate how easy the setup was, integrating effortlessly with tools like SharePoint, Aprimo, and OneDrive, making our workflow smooth and streamlined. Review collected by and hosted on G2.com.

No platform or tool is perfect but because the team is so responsive things don't become an issue Review collected by and hosted on G2.com.

I really appreciate how easy and intuitive it is to use. The AI features are excellent, and it can generate learnings at a rapid pace—something that would usually take weeks to accomplish. The amount of time it saves is truly impressive. Review collected by and hosted on G2.com.

While there are still some limitations in the product when it comes to creating learnings, the team has started to address these issues. This is allowing for more creative approaches, enabling us to design impactful, multi-modal learning experiences for our learners, including features like AI avatars. Review collected by and hosted on G2.com.

Easy to learn and use the product. An exceptional customer success team that helps with implementation and adoption. Review collected by and hosted on G2.com.

Some features we want to use are not live, but the team is always super responsive to getting new feature requests on the roadmap and executed against Review collected by and hosted on G2.com.