I like the support team the most, with Rajat Gupta being an incredible asset in getting the software implemented and onboarded correctly. I think having access to such a rich and diverse set of AI creation tools is incredibly valuable for our business. It allows us to create a variety of learning experiences and turn around interactive and engaging content quickly, whether it's role play, e-learning, or interactive video. Letter AI has been valuable in solving a variety of problems, creating content quickly, sharing it effectively, and reporting on content. Review collected by and hosted on G2.com.

I think that reporting could be even more customizable, being able to drill down into specifics of user groups and engagement time would be helpful. I'd also like to see deeper analytics with the sales rooms, the RFP component of Letter AI. So, overall, the analytics reporting component, while it is strong, I've seen stronger in the space and think there is work to be done there. There were some issues getting users activated and assigned to correct groups, but that was mostly due to communication between internal teams and not solely due to Letter AI. Review collected by and hosted on G2.com.

The best part about Letter AI is the there are separation of concerns such as Landing Pages, Content Library, Learning Library, in a clear manner which makes it easier for navigation and UI.

Another thing I would like to mentioned is about the AI Content Creation which helps in making modules very efficiently and saves hours worth of time Review collected by and hosted on G2.com.

There are a few bugs and there are some things which can be done only manually but those are easily resolvable. Review collected by and hosted on G2.com.

Letter AI has completely transformed the way we operate. As an enablement professional, the biggest win for me is the AI-powered template creation — I can build polished, on-brand templates in a fraction of the time, which means our reps spend less time starting from scratch and more time actually selling.

The AI coaching and role play functionality is another highlight — reps can practice their pitch, get real feedback, and sharpen their skills on demand without needing a manager to carve out time. It's like having a personal coach available 24/7.

Being able to search and query any content we've uploaded into the platform instantly is a massive time-saver. No more digging through folders or pinging colleagues for a document — the answer is right there. Review collected by and hosted on G2.com.

Nothing to dislike about the tool at all Review collected by and hosted on G2.com.

LetterAI unlocks massive efficiencies for our GTM Enablement team. The process of syncing content, curating learning pathways and designing role plays is effortless. Review collected by and hosted on G2.com.

The platform has minor navigation inconsistencies, however these are easily overcome within a few clicks. Review collected by and hosted on G2.com.

The sheer speed of implementation. As a PM, I usually brace myself for a "technical discovery" phase that lasts weeks, followed by a messy integration period. With LetterAI, that simply didn't happen. It was essentially plug-and-play. Our implementation team has also been so wonderful to work with!

The installation was so effortless! Beyond the setup, the intuitiveness of the platform is its superpower. My team didn't need a "training week" or a library of how-to videos. The UI is so clean and the logic is vey natural that they were building workflows and generating content within no time. It’s the first time I haven't had to "police" a new tool to get people to use it. Review collected by and hosted on G2.com.

There's so much potential to support every role within Revenue! It will take some time to really dial in on what makes the biggest impact at our company, but having all of the options is actually a plus.

Nothing to dislike at the moment! Review collected by and hosted on G2.com.

It's a tie between the customer service and the AI-native platform. The AI code base allows for rapid build and total flexibility. Features and functions are spun up in weeks, not months or years and they flat-out work. Review collected by and hosted on G2.com.

So far there are no major issues, just little tweaks to design that get improved daily. Review collected by and hosted on G2.com.

Its extremely intuitive to use and the customer support has been incredible! They made the implementation easy and helped us transfer off our old CMS and LMS. We've fully integrated our sales documentation and case studies into the product and heavily leverage it in our sales onboarding trainings and refreshes. The product team has also been incredibly responsive to product updates and feature requests quickly turning around improvements we wanted. Review collected by and hosted on G2.com.

Nothing, the experience has been incredible since day 1! Review collected by and hosted on G2.com.

Letter.ai quite literally changed my perception of sales enablement as I started engaging with the technology. Over the last 10 years or so of me using multiple sales enablement platforms, very few did much more than what a share drive was doing plus a few "nice to have" quality of life enhancements.

Letter.ai effectively took our content library and developed a really simple and intuitive way for our sellers to be able to not only find the content they need, but understand it, master it, and deploy it to buyers within my expected guidelines. Review collected by and hosted on G2.com.

Letter.ai is moving at the pace of a standard AI company, and that sometimes comes with some features that may lack polish you'd expect from enterprise-grade companies. While it was never detrimental to user or buyer's experience, occasionally I'd encounter features that seemed more like beta releases rather than something I would stake a lot of my workflow on. Sometimes I'd discover an awesome new feature or hear about something, but would be apprehensive about fully adopting it due to some inconsistencies. It shows incredible thinking and a vision for the space, but AI companies are known for iterative deployment of adventuresome features that can cause you to adjust your timeline for full adoption. Review collected by and hosted on G2.com.

I really appreciate using Letter AI for creating sales rooms, which help me sell to customers. It's also great for our internal training and enablement. I find it really useful for creating content that I can share with customers and track who's engaging with it. The sales rooms feature is a nice touch, along with the AI coaches that give feedback on my demonstrations, helping me improve my presentation skills. I can practice as much as I want, which is great. The AI coaches are unique, providing analysis, feedback, and adaptive challenges that push me to get better. I also like how easy it is to create and duplicate sales rooms with templates, allowing me to manage my engagements effectively. The task tracker is a nice addition, making it easy to collaborate on complicated sales processes. Moreover, I can intelligently search and query internal documentation, which helps in keeping track of different materials. Lastly, the setup was extremely easy with SSO, making it ready to use as soon as I logged in. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

I like Letter AI for its scalability and the use of AI. The AI is great for quickly generating content, allowing us to create detailed and comprehensive courses in a short amount of time. The initial setup was easy, which was a big plus for us and our CSM, Sam has been helpful in answering our questions. Review collected by and hosted on G2.com.

I find it frustrating that you can't edit responses after submitting them, as I have to retype everything from scratch. Having an editable submission workflow would be a great improvement. Review collected by and hosted on G2.com.