# Best Knowledge Management Software - Page 14 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,450 reviews) | Searchable team knowledge with channel-based context | "[Intuitive Real-Time Collaboration with Powerful Integrations](https://www.g2.com/survey_responses/slack-review-13112760)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,246 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,104 reviews) | Relational knowledge bases with AI-queryable context | "[Notion: Clean, Intuitive Workspace That Streamlines Our Team’s Workflow](https://www.g2.com/survey_responses/notion-review-13099521)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,600 reviews) | Centralized knowledge with multi-view task hierarchy | "[Total flexibility to connect development and QA with everything centralized in ClickUp](https://www.g2.com/survey_responses/clickup-review-13115198)" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,439 reviews) | Endpoint knowledge with background-mode remediation | "[It is a fundamental tool in the management and automation of our IT infrastructure.](https://www.g2.com/survey_responses/ninjaone-review-10852530)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (896 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,527 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,260 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[Easy Rollout and Instant Access to Digital Manuals](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)" | ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=112031&focus%5B%5D=20433) Highlighted products: Slack, Confluence, Notion, ClickUp, NinjaOne, Scribe, MaintainX, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=maintainx&focus%5B%5D=connecteam) ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 458 ### Category Stats (Jul 2026) - **Average Rating**: 4.49/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 113,600+ Authentic Reviews - 458+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Knowledge Management Software Is Best for Your Use Case? - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) --- **Sponsored** ### Stravito Stravito is the Insights Intelligence Platform global leaders like Nestlé and Comcast trust to turn existing knowledge into confident, growth-driving decisions. Built for insights, marketing, and research teams, Stravito unifies knowledge in one secure space and pairs best-in-class AI with human expertise. Whether you’re deciding where to expand next, which innovation to pursue, or what message will resonate most with your customers, teams simply ask strategic questions, and Stravito AI Assistant delivers relevant, source-cited insights in seconds. AI Personas, powered by your brand’s segmentation studies, simulate real consumer perspectives so you can stress-test ideas in real-time. The outcome: faster, evidence-backed, commercially-impactful decisions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-16T16%3A18%3A07Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=133525&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Fopen_modal_url%3D%252Fproducts%252Flessonbridge%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fknowledge-management%2526source%253Dcategory&secure%5Btoken%5D=b9a872cd5fd47902b50474b256581f27290925b07d34b0ca608d363bfa1c0371&secure%5Burl%5D=https%3A%2F%2Fwww.stravito.com%2Fai-personas%3Futm_source%3DG2%26utm_medium%3Dadvertising%26utm_campaign%3DG2_2026_02&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Budi](https://www.g2.com/products/budi/reviews) Budi is an AI-powered SOP and employee training platform that helps teams instantly access operational knowledge, work instructions, and training documentation. Teams use Budi to: -turn SOPs into searchable AI answers -reduce repetitive employee questions -onboard new hires faster -generate training guides and operational documentation -give frontline staff instant access to procedures in real time **Who Is the Company Behind Budi?** - **Seller:** [Budi AI](https://www.g2.com/sellers/budi-ai) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/budi-io (1 employees on LinkedIn®) ### 2. [CareAR](https://www.g2.com/products/carear/reviews) With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API To learn more visit https://carear.com **Who Is the Company Behind CareAR?** - **Seller:** [CareAR, Inc.](https://www.g2.com/sellers/carear-inc) - **Year Founded:** 2018 - **HQ Location:** Norwalk, US - **Twitter:** @carear_com (525 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/carear/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of CareAR? **"[Care AR Review](https://www.g2.com/survey_responses/carear-review-9802928)"** **Rating:** 4.0/5.0 stars *— Nathan L.* [Read full review](https://www.g2.com/survey_responses/carear-review-9802928) --- **"[Accounting Coordinator](https://www.g2.com/survey_responses/carear-review-9805453)"** **Rating:** 4.0/5.0 stars *— rebecca l.* [Read full review](https://www.g2.com/survey_responses/carear-review-9805453) --- ### 3. [CDS Mentor](https://www.g2.com/products/cds-mentor/reviews) CDS Mentor™ is an out-of-the-box solution that makes it easy for manufacturing companies to create and deliver 3D work instructions. Standardize Work: Create ISO compliant step-by-step 3D work instructions to document procedures for worker training across teams, shifts, and locations. Reduce training time: Onboard new workers with immersive 3D learning that adapts to their style of learning. Upskill quickly with 3D work instructions that reduce the errors associated with traditional training and instruction methods. Capture Tribal Knowledge: CDS Mentor makes it easy for subject matter experts to document their tribal knowledge and deliver it to frontline workers. Increase efficiency: Digitize manufacturing and field service processes to empower frontline workers to deliver improvements in quality, safety, and productivity. Quickly and easily create immersive 3D learning content CDS Mentor provides an easy way to capture best practices from experts to create immersive step-by-step 3D work instructions from your existing CAD data. By offering an intuitive no-code interface, CDS Mentor enables content authors to quickly create rich, interactive 3D content that provides crucial information to frontline workers. **Who Is the Company Behind CDS Mentor?** - **Seller:** [CDS Visual](https://www.g2.com/sellers/cds-visual) - **Year Founded:** 2005 - **HQ Location:** Downers Grove, US - **LinkedIn® Page:** https://www.linkedin.com/company/cdsvisual (29 employees on LinkedIn®) ### 4. [CDS Visual](https://www.g2.com/products/cds-visual/reviews) CDS Visual enables manufacturers to drive business value by unlocking their CAD assets to deliver dynamic interactive visual experiences that support the complete customer and product lifecycle. Our cloud-based SaaS solutions, trusted by the world’s biggest industrial suppliers, revolutionize their commerce, configure price quote (CPQ), and training initiatives. With an extensive offering of 2D and 3D visualization solutions, CDS uniquely re-purposes existing CAD assets to deliver impactful solutions for 3D configuration, aftermarket spare part search, digital work instructions, and enhanced digital content. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **Who Is the Company Behind CDS Visual?** - **Seller:** [Catalog Data Solutions](https://www.g2.com/sellers/catalog-data-solutions) - **Year Founded:** 2005 - **HQ Location:** Downers Grove, US - **LinkedIn® Page:** https://www.linkedin.com/company/80599 (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Small-Business, 33% Mid-Market #### What Are CDS Visual's Pros and Cons? **Pros:** - Customer Support (1 reviews) ### What Do G2 Reviewers Say About CDS Visual? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent support and service** from CDS Visual, highlighting its superb support system. #### What Are Recent G2 Reviews of CDS Visual? **"[GREAT SOFTWARE TO TAKE YOUR CREATIVE ENGINEERING SKILL TO THE NEXT LEVEL](https://www.g2.com/survey_responses/cds-visual-review-8897184)"** **Rating:** 4.5/5.0 stars *— Mirz B.* [Read full review](https://www.g2.com/survey_responses/cds-visual-review-8897184) --- **"[Boosting Business Value with CDS Visual: Revolutionizing Manufacturing and Commerce](https://www.g2.com/survey_responses/cds-visual-review-8641541)"** **Rating:** 5.0/5.0 stars *— Ahmet Savaş G.* [Read full review](https://www.g2.com/survey_responses/cds-visual-review-8641541) --- #### What Are G2 Users Discussing About CDS Visual? - [What is CDS Visual used for?](https://www.g2.com/discussions/what-is-cds-visual-used-for) ### 5. [ClykOps](https://www.g2.com/products/clykops/reviews) ClykOps is an AI-powered workflow automation platform developed by Zerozilla Infotech Pvt Ltd, designed to revolutionize Standard Operating Procedure (SOP) management across industries. With a focus on digitizing and streamlining processes, ClykOps empowers organizations to enhance compliance, boost productivity, and ensure operational efficiency. The platform offers a comprehensive suite of features, including AI-driven process mapping, automated SOP creation, real-time tracking, and compliance monitoring. These tools enable businesses to replace outdated manual systems with modern, automated workflows, reducing errors and accelerating decision-making. ClykOps caters to a diverse range of industries, such as manufacturing, healthcare, education, retail, finance, legal services, and the public sector. Its flexible deployment options cloud-based SaaS and secure on-premise solutions ensure scalability and adaptability to various organizational needs. **Who Is the Company Behind ClykOps?** - **Seller:** [Zerozilla](https://www.g2.com/sellers/zerozilla) - **Year Founded:** 2014 - **HQ Location:** Bengaluru, IN - **Twitter:** @Zerozilla_com (422 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zerozillaofficial/ (109 employees on LinkedIn®) ### 6. [Community Tooling](https://www.g2.com/products/community-tooling/reviews) Helika's Community Tooling is a comprehensive suite designed to enhance community engagement for Web3 gaming studios. By integrating on-chain and off-chain data, it enables the creation of customized campaigns such as leaderboards, player tier lists, and promotional content. This toolkit allows studios to showcase achievements, rankings, and milestones effectively, fostering a more engaged and loyal player base. Additionally, Helika offers advanced social media monitoring and sentiment analysis across platforms like Twitter and Discord, providing insights into community engagement and sentiment. These features help studios optimize their social strategies by identifying optimal posting times and content themes, correlating social behavior with key on-chain metrics like sales volume and player retention. Regular consultations with data analysts and customer success managers ensure that studios receive actionable insights to drive growth and make informed decisions. **Who Is the Company Behind Community Tooling?** - **Seller:** [Helika](https://www.g2.com/sellers/helika) - **Year Founded:** 2022 - **HQ Location:** Toronto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/helika (27 employees on LinkedIn®) ### 7. [Copy Page Tree](https://www.g2.com/products/copy-page-tree/reviews) Enhance productivity by copying page trees to reuse them within the same Confluence space or across different spaces **Who Is the Company Behind Copy Page Tree?** - **Seller:** [Appfire](https://www.g2.com/sellers/appfire) - **Year Founded:** 2005 - **HQ Location:** Boston, Massachusetts - **Twitter:** @Appfire (1,632 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/389303 (745 employees on LinkedIn®) ### 8. [Credia](https://www.g2.com/products/credia/reviews) Credia is a Standard Operating Procedure (SOP) and process documentation platform that helps operations, quality, and compliance teams create, manage, and share procedures across their organization. Instead of spending hours writing procedures in Word or Google Docs, teams can create structured SOPs in three ways: - Voice to SOP: team members dictate their process knowledge and AI transcribes it into a formatted, step-by-step procedure with roles, checklists, and safety notes. - Screen to SOP: users record their screen while performing a task. AI analyzes the recording and generates documented procedures with annotated screenshots at each step. - Manual Editor: a structured editor with AI writing assistance for teams that prefer to draft procedures from scratch or refine AI-generated content. All SOPs are stored in centralized Knowledge Bases where teams can organize procedures by department, search by keyword, and control access permissions. An AI Assistant allows team members to ask questions about documented processes in natural language and receive contextual answers sourced directly from existing SOPs. Additional capabilities include Video Walkthroughs embedded directly into procedures, AI-powered translation for multilingual teams, and Markdown export for integration with existing tools and systems. Credia serves teams across healthcare, manufacturing, retail, hospitality, construction, logistics, food and beverage, and professional services. Common use cases include employee onboarding, safety protocols, quality checklists, compliance procedures, and operational workflows. Credia eliminates the common challenges of process documentation: tribal knowledge locked in employees' heads, outdated procedures scattered across shared drives, and inconsistent execution across locations and shifts. Teams report creating SOPs up to 10x faster compared to traditional documentation methods. The platform is GDPR compliant with EU-hosted infrastructure and 256-bit encryption. **Who Is the Company Behind Credia?** - **Seller:** [Credia](https://www.g2.com/sellers/credia) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 9. [Crestec Europe](https://www.g2.com/products/crestec-europe/reviews) Since the Crestec Group was founded in 1984, we have endeavored to expand our business with a strong base in the technical documentation field as providers of everything from technical writing and illustrations for owner’s manuals and service manuals for service technicians, to data formatting, translation, and printing services. With 11 branches and 4 affiliated companies located domestically in Japan, as well as a network of 20 branches spanning 11 countries, our organization can provide a wide array of services and solutions to the global market; from upstream activities such as market research and development of document production support systems, to packaging design and production, after-market services, and other downstream activities, we have the capabilities to handle all of our customers’ needs. Presently, we find ourselves awash in a sea of information as our business environment rapidly changes due to the ever advancing rate of technological innovation, greater work efficiency brought on by changes in working styles, and the growing complexities of our social infrastructures as is observable in our changing lifestyles. Because of this, it is more difficult than ever to organize and manage information. Given these circumstances, with “Global Communication “Your Gateway to New Worlds””as our slogan, we endeavor to be an organization that can provide new services and solutions that will connect people to people, people to products, and people with the rest of the world in order to contribute to the creation of a society that is more enjoyable and comfortable for everyone. **Who Is the Company Behind Crestec Europe?** - **Seller:** [Crestec Europe](https://www.g2.com/sellers/crestec-europe) - **Year Founded:** 1984 - **HQ Location:** Long Beach, US - **LinkedIn® Page:** https://www.linkedin.com/company/crestecusa.com/ (25 employees on LinkedIn®) ### 10. [cune-SOP](https://www.g2.com/products/cune-sop/reviews) The Cunesoft SOP system is a ready to use system for all your SOP needs, covering content creation, collaboration, 21 CFR Part 11 compliant processes and training needs in one platform. **Who Is the Company Behind cune-SOP?** - **Seller:** [Cunesoft](https://www.g2.com/sellers/cunesoft) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/phlexglobal (2 employees on LinkedIn®) ### 11. [DeskManuals](https://www.g2.com/products/deskmanuals/reviews) DeskManuals organizes a company's processes by position, not by person. You document a position one time, with all of its recurring tasks and step-by-step procedures attached, and when someone new takes that role they get the full picture from day one. Responsibilities, procedures, prior notes, the history of how things have been done. It all comes with the position. Most documentation tools treat SOPs as reference material that nobody reads. This one treats them as work. Tasks are assigned to a person and tracked. Every change is logged: who did what, when, and what they changed. People leave notes for whoever picks up the task next. Reminders go out before things are due. Managers can see at a glance who's busy, who's behind, and which tasks are at risk of slipping. It works best for businesses that depend on repeatable processes and lose ground every time someone leaves. Accounting firms fit the model especially well. **Who Is the Company Behind DeskManuals?** - **Seller:** [DeskManuals](https://www.g2.com/sellers/deskmanuals) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [DialogLoop](https://www.g2.com/products/dialogloop/reviews) DialogLoop is an Audience Engagement Platform designed to enhance interaction for presenters, event organizers, performers, and companies during live, hybrid, and remote events. This innovative solution integrates seamlessly with popular video conferencing tools and streaming solutions, such as Zoom and OBS Studio, enabling users to foster meaningful engagement with their audience in real-time. Targeted at a diverse range of users, including educators, corporate trainers, and event planners, DialogLoop provides a versatile toolkit for creating interactive experiences. The platform allows users to create polls, word clouds, quizzes, and surveys that can be easily integrated into PowerPoint presentations or accessed via a web browser. This flexibility ensures that presenters can engage their audience effectively, regardless of the format of their event, whether it’s a corporate meeting, a virtual conference, or a live performance. One of the standout features of DialogLoop is its Live Q&A session capability. Audience questions can flow directly into PowerPoint, allowing presenters to address inquiries in real-time. This feature not only enhances audience participation but also allows for moderation, organization by topics, and sorting based on the number of "likes" each question receives. This structured approach to audience interaction ensures that the most relevant questions are prioritized, creating a more dynamic and engaging experience for all participants. Attendees can easily connect to the platform without the need for app downloads, making participation straightforward and accessible. By simply scanning a QR code or entering a URL, audience members can engage with the activities created by the presenter. This ease of access is particularly beneficial for large events where minimizing barriers to participation can significantly enhance engagement levels. Overall, DialogLoop stands out in the audience engagement category by offering a comprehensive suite of tools that cater to the needs of modern presenters and event organizers. Its ability to integrate with existing platforms, combined with user-friendly access for attendees, positions it as a valuable resource for anyone looking to elevate their audience interaction during live events. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind DialogLoop?** - **Seller:** [DialogLoop](https://www.g2.com/sellers/dialogloop) - **Company Website:** https://www.dialogloop.com - **Year Founded:** 2017 - **HQ Location:** Calgary, CA - **Twitter:** @dialogloop (70 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10578089/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of DialogLoop? **"[DialogLoop usability ](https://www.g2.com/survey_responses/dialogloop-review-1438963)"** **Rating:** 4.5/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/dialogloop-review-1438963) --- **"[Very satisfied with the experience](https://www.g2.com/survey_responses/dialogloop-review-5051717)"** **Rating:** 5.0/5.0 stars *— Verified User in Executive Office* [Read full review](https://www.g2.com/survey_responses/dialogloop-review-5051717) --- #### What Are G2 Users Discussing About DialogLoop? - [What is DialogLoop used for?](https://www.g2.com/discussions/what-is-dialogloop-used-for) ### 13. [Dirac](https://www.g2.com/products/dirac/reviews) Dirac's software, BuildOS, is the first platform that automatically generates assembly work instructions with just a CAD file. We take the typically manual process of creating work instructions from weeks or months to minutes or hours. BuildOS automates the monotony, retains tribal knowledge, and keeps your production going smoothly so you can get to market faster, squash errors and reduce overhead. BuildOS also transforms how technicians view assembly work instructions, replacing their printed instructions with powerful 3D animations and tacit knowledge from the engineering team so they can deliver on-time, high quality products for customers. **Who Is the Company Behind Dirac?** - **Seller:** [Dirac](https://www.g2.com/sellers/dirac) - **Year Founded:** 2023 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/diracinc (21 employees on LinkedIn®) ### 14. [Docmost](https://www.g2.com/products/docmost/reviews) Docmost is a collaborative wiki and documentation software designed to help teams create, manage, and share knowledge seamlessly. **Who Is the Company Behind Docmost?** - **Seller:** [Docmost](https://www.g2.com/sellers/docmost) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/104338375 (1 employees on LinkedIn®) ### 15. [DocsHound](https://www.g2.com/products/docshound/reviews) A new way for SaaS companies to document without any manual effort. Create, maintain and publish sophisticated documentation that delivers a brand impression. **Who Is the Company Behind DocsHound?** - **Seller:** [DocsHound](https://www.g2.com/sellers/docshound) - **HQ Location:** New York, US - **Twitter:** @docshoundai (8 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/docshound (7 employees on LinkedIn®) ### 16. [Doc Version Control](https://www.g2.com/products/doc-version-control/reviews) A Collaborative Document editor that allows for git-type version control, images, and merging **Who Is the Company Behind Doc Version Control?** - **Seller:** [SimpleSaaS](https://www.g2.com/sellers/simplesaas) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 17. [DocXter](https://www.g2.com/products/docxter/reviews) Transform your scattered information into a dynamic, intelligent resource with AI powers. Create a centralized AI knowledge hub that understands, connects, and amplifies your expertise. With DocXter, you're not just organizing data; you're building a responsive, ever-evolving brain trust that grows smarter with every interaction. **Who Is the Company Behind DocXter?** - **Seller:** [CloudRedux](https://www.g2.com/sellers/cloudredux) - **Year Founded:** 2015 - **HQ Location:** Pune, IN - **LinkedIn® Page:** https://www.linkedin.com/company/cloudredux/ (20 employees on LinkedIn®) ### 18. [Dokumint](https://www.g2.com/products/dokumint/reviews) Dokumint® is an operational IT documentation platform for managed service providers and internal IT teams that need clear, structured, dependable technical knowledge. Most IT teams already have documentation somewhere. The problem is that it often ends up scattered across notes, spreadsheets, folders, tickets, diagrams, password tools, and memory. That may work on a quiet day, but it becomes risky when something breaks, an engineer leaves, a client asks a difficult question, or a change needs to be made quickly. Dokumint is designed to reduce that uncertainty. It helps teams document the information they rely on every day, including customers, sites, assets, devices, configurations, passwords, documents, domains, SSL certificates, racks, IP addresses, checklists, processes, business reviews, lifecycle risks, operational evidence, and more. The difference is how that information is structured. Rather than treating documentation as a collection of flat notes, Dokumint is built around connected records. Teams can link devices to assets, credentials, documents, procedures, sites, racks, network data, vendors, users, services, and other related items. This helps engineers understand how an environment is built, what depends on what, and what may be affected when something changes. That context matters during real support work. If a firewall needs replacing, a password is suspected to be compromised, a device goes offline, or a new engineer needs to understand a customer quickly, documentation needs to do more than exist. It needs to be searchable, trustworthy, current, and connected. Dokumint includes relationship mapping and impact views to help teams identify dependencies during troubleshooting, onboarding, handovers, site visits, change planning, and incident response. It also supports repeatable operational workflows through checklists and process runs, allowing teams to standardise recurring tasks, collect completion evidence, and schedule follow-up work. Built-in IP address management helps teams document subnets, DHCP ranges, reservations, exclusions, observed addresses, conflicts, and customer network data. Rack documentation helps record physical infrastructure. Engineer overview packs provide a clearer handover view of customer environments. Business Review workspaces help service managers and account teams turn documentation into useful material for QBRs, TBRs, roadmap planning, lifecycle discussions, risk reviews, budget conversations, and action tracking. Dokumint also includes global search, favourites, activity history, revisions, file attachments, PDF exports, audit history, tenant-controlled branding, role-based permissions, MFA, optional Entra ID single sign-on, API access, and controls for sensitive documentation. For MSPs, Dokumint is multi-tenant, allowing teams to manage multiple customer environments from one platform while maintaining customer scoping, tenant separation, permissions, and audit visibility. For internal IT teams, Dokumint provides a structured way to reduce reliance on individual knowledge, improve handovers, support operational resilience, and keep critical information easier to find and trust. Dokumint also supports integrations and sync metadata for systems such as Microsoft 365, NinjaOne, HaloPSA, and collector-based network data workflows. These integrations help reduce manual documentation effort, highlight stale or drifting information, and keep operational records closer to the systems they describe. In short, Dokumint helps IT teams move away from scattered notes and static documentation towards a structured, searchable, relationship-aware source of operational truth. It is not just a place to store information. It is built to help engineers understand how everything fits together when that understanding actually matters. **Who Is the Company Behind Dokumint?** - **Seller:** [Dokumint](https://www.g2.com/sellers/dokumint) - **Year Founded:** 2025 - **HQ Location:** Romsey, GB - **LinkedIn® Page:** https://www.linkedin.com/company/dokumint/ (1 employees on LinkedIn®) ### 19. [Dovl](https://www.g2.com/products/dovl/reviews) Dovl is a reliable, scalable knowledge management solution. It helps streamline information within the knowledge and collaborate among teams within an organization. Dovl has a company-wide knowledgebase that you can store and share your most important documents within the company, using highest security standards. From simple listviews to tasks, Dovl provides you the simplest yet thought out solution your project teams across the company can use. Keeping a list of your todo items, organizing your client list or just maintain your HR resources is a breeze with Dovl. Just start with a template, add collaborators and go. **Who Is the Company Behind Dovl?** - **Seller:** [Univerlist](https://www.g2.com/sellers/univerlist) - **Year Founded:** 2017 - **HQ Location:** Bornova, TR - **LinkedIn® Page:** https://www.linkedin.com/company/univerlist (7 employees on LinkedIn®) ### 20. [dualo](https://www.g2.com/products/dualo/reviews) Dualo is an insights hub that helps product teams to unlock new opportunities from the insights trapped within reports and apps. Request a demo at www.dualo.io/request-a-demo üöÄ **Who Is the Company Behind dualo?** - **Seller:** [dualo](https://www.g2.com/sellers/dualo) - **Year Founded:** 2020 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/dualohq (3 employees on LinkedIn®) ### 21. [EducateMe](https://www.g2.com/products/educateme/reviews) EducateMe is an AI-first platform for corporate training that enables L&D specialists and training providers to create a comprehensive learning infrastructure. It supports various use cases: - Employee training - Employee onboarding - Customers training - Partners training - Customers education - Sales training **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **Who Is the Company Behind EducateMe?** - **Seller:** [Roman Shauk](https://www.g2.com/sellers/roman-shauk) - **HQ Location:** Remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/educatemeco (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 25% Mid-Market #### What Are EducateMe's Pros and Cons? **Pros:** - Engagement (5 reviews) - Team Management (5 reviews) - Content Quality (4 reviews) - Interactive Lessons (4 reviews) - Customer Support (3 reviews) **Cons:** - Missing Features (2 reviews) - Difficult Setup (1 reviews) - Lack of Customization (1 reviews) - Learning Difficulties (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About EducateMe? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **interactive engagement** features of EducateMe, which enhance learning and retention significantly. - Users value the **excellent team management features** of EducateMe, facilitating seamless onboarding and personalized learning journeys. - Users appreciate the **high-quality content** of EducateMe, enhancing learning engagement and personalization within teams. - Users appreciate the **interactive lessons** in EducateMe, enhancing engagement and making onboarding a smooth process. - Users praise EducateMe's **responsive customer support** , noting their quick assistance with unique requests and community feedback. **Cons:** - Users find the absence of **gamification features** and other essentials limit the overall engagement of EducateMe. - Users find the **difficult setup** of EducateMe can be time-consuming, especially while acclimating to its features. - Users desire **greater customization** in EducateMe's content editor for enhanced branding and creative control over layouts. - Users find the **learning difficulties** with the Files Library's structure and search can hinder initial navigation and usability. - Users desire more **flexibility in branding** within EducateMe's content editor for better creative control over layouts. #### What Are Recent G2 Reviews of EducateMe? **"[Actually enjoy onboarding now](https://www.g2.com/survey_responses/educateme-review-11497700)"** **Rating:** 5.0/5.0 stars *— Olha B.* [Read full review](https://www.g2.com/survey_responses/educateme-review-11497700) --- **"[It is intuitive, fits our workflow seamlessly, and the support is always quick and helpful](https://www.g2.com/survey_responses/educateme-review-11293023)"** **Rating:** 4.0/5.0 stars *— Aleksandr B.* [Read full review](https://www.g2.com/survey_responses/educateme-review-11293023) --- ### 22. [eGain AI Knowledge Hub](https://www.g2.com/products/egain-ai-knowledge-hub/reviews) eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. **Who Is the Company Behind eGain AI Knowledge Hub?** - **Seller:** [eGain](https://www.g2.com/sellers/egain) - **Year Founded:** 1997 - **HQ Location:** Sunnyvale, CA - **Twitter:** @eGain (2,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8084/ (780 employees on LinkedIn®) - **Ownership:** NasdaqCM:EGAN ### 23. [Eniston](https://www.g2.com/products/eniston/reviews) eniston allows you to easily create your own knowledge bases. Whether you need a knowledge base for a website or platform, for your internal team or for personal reference, we got you covered. **Who Is the Company Behind Eniston?** - **Seller:** [ivy.mayhem OHG](https://www.g2.com/sellers/ivy-mayhem-ohg) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 24. [Epicor Connected Process Control](https://www.g2.com/products/epicor-connected-process-control/reviews) Epicor Connected Process Control (CPC) is a no-code/low-code MES and Connected Worker platform with embedded digital work instructions that provide task-level guidance, process control, traceability, and real-time reporting. The platform provides a unified environment with consistent workflows across stations and operations, connecting workers, tools, and business systems. CPC supports both operator-performed and automated operations. Tasks can be completed through guided instructions or automatically confirmed through PLCs and integrated equipment, with results captured as part of the product record. CPC enables production data to flow from the shop floor to business systems for analysis and operational decision-making. It can be deployed as a standalone system or integrated with ERP platforms, including native integration with Epicor Kinetic. Key capabilities: Flexible configuration: Drag-and-drop workflow configuration, task changes, and line balancing without custom development. Digital work instructions: Embedded editor supporting images, text, GIFs, videos, PDFs, and more to present workstation-specific guidance. Device connectivity: Integration with torque tools, barcode readers, gauges, printers, scales, vision systems, badge readers, and PLC-controlled equipment. Process validation: Pre-requisite pathway logic ensures required assembly and sub-assembly steps are completed before progression. Quality workflows: Reject, rework, and repair handling with recorded outcomes and operator prompts when required. Traceability and genealogy: Records component usage, operator activity, and device measurements for compliance and investigation. Data collection and reporting: Captures task-level activity including cycle times vs takt, good and bad part counts, Andon events, step confirmation results, and current production status. CPC is typically used in discrete manufacturing operations such as assembly, kitting, testing, repair, maintenance, and controlled processing activities where execution steps must be verified and documented. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **Who Is the Company Behind Epicor Connected Process Control?** - **Seller:** [Epicor](https://www.g2.com/sellers/epicor) - **Company Website:** https://www.epicor.com - **Year Founded:** 1972 - **HQ Location:** Austin, TX - **Twitter:** @Epicor (9,286 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4617/ (6,179 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Epicor Connected Process Control? **"[Intuitive Setup and Interface, Perfect for Tracking](https://www.g2.com/survey_responses/epicor-connected-process-control-review-12537760)"** **Rating:** 5.0/5.0 stars *— Steve B.* [Read full review](https://www.g2.com/survey_responses/epicor-connected-process-control-review-12537760) --- **"[Streamlines Processes with Ease and Versatility](https://www.g2.com/survey_responses/epicor-connected-process-control-review-12847154)"** **Rating:** 4.0/5.0 stars *— Jonathan L.* [Read full review](https://www.g2.com/survey_responses/epicor-connected-process-control-review-12847154) --- ### 25. [EZ-GO Platform](https://www.g2.com/products/ez-go-platform/reviews) EZ Factory is a SAAS Company with a software solution called “the EZ-GO platform”. This is a mobile solution, with a focus on continuous improvement within production environments. The simple and visual software platform is used in factories to digitize checklists, work instructions, first line maintenance tasks and audits to improve safety, quality, training and efficiency on the shop floor. **Who Is the Company Behind EZ-GO Platform?** - **Seller:** [EZ Factory](https://www.g2.com/sellers/ez-factory) - **Year Founded:** 2017 - **HQ Location:** Eindhoven, NL - **LinkedIn® Page:** http://www.linkedin.com/company/ez-factory (25 employees on LinkedIn®) ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.