DZ
David Z.
Certified Sys Admin
Financial Services
Mid-Market (51-1000 emp.)
"Closer, AUS origination support"
5/5
What do you like best about LendingPad?

Web and cloud based LOS. This allow us work from home or as long as we can have a computer can connection to internet.

As a closer and company wide origination supporter , I can easily work with coworkers at same loan same time anywhere. With LendingPad we could only need to button clicks to close loans. For example : closing doc, initial disclosure, Loan estimate esign, Direct run Fannie/Freddie aus, UCD, MERS registere, credit, flood, vvoe lot of processing needed integrations, with it our closer processor loan officer underwriter could close hundreds loans per month per person. I know pp may not believe that hundreds loans per person per month, but this is true, we did this in 2020 whole year. Our peak data showing our top closer closed 260+ in one month. YES, with LendingPad you could do too Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Hope LendingPad can make business rules automation release asap. This will improve most of users works, this could be a huge for our management to handling origination works. Reduce compliance issues at day one. Review collected by and hosted on G2.com.

ZS
Zissy S.
Mortgage Processor
Small-Business (50 or fewer emp.)
"Perfect!"
5/5
What do you like best about LendingPad?

What I like most about Lending Pad is that it is very user friendly and easy to use. the fields are color-coded, giving you a very clear way of working. It is perfect. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The system is a little slow. Sometimes when you log in or when you go from one fiel to another it takes a good few seconds for the page to load. sometimes it could take a little longer. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Zissy! Thank you so much! Here at LendingPad, your feedback is important to us. If the system seems a little slow, be sure to clear your cache. If you need further assistance, please don't hesitate to contact our support team. Thank you for choosing LendingPad!

MC
Mark C.
Mortgage Loan Originator
Enterprise (> 1000 emp.)
"Simple and relatively easy to use"
4/5
What do you like best about LendingPad?

It's pretty easy to use. Easy to import a file and such. I came from Encompass and Calyx and am happy with Lending Pad! Takes a little getting used to just like any program, but most of it is easy to find for doing a majority of what you're looking for without hidden screens, secret folders and hidden menu options. Also like that support is live. Nice to have a pretty speedy answer. Each time I've had an issue, I've been able to get an answer quickly. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Once you start looking for things that are not every day use, it takes some leg work....and Google doesn't help. For example, I was looking for the residual income area for a VA loan. Couldn't find it. Couldn't find it on Google. Finally went to the help desk who they showed me where to dig it up. There are a few glitches. The main one is that the property tax field doesn't auto-populate after entering the info. If it does, it's after I've poked around a bit in other fields, then there it is. Or, I have to save my changes, exit, and then go back in and there it is. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Mark! Thank you so much for your feedback and for choosing LendingPad. I had our support team look into the property tax field concern you mentioned. If you run into this issue again, please try the following:

- Please press Control+ F5 to clear your cache.

If you need any additional assistance, please don't hesitate to contact support through the chat bubble on the bottom right hand of the screen or email us at support@lendingpad.com.

Matt M.
MM
Matt M.
Broker-Owner
Small-Business (50 or fewer emp.)
"The best for brokers"
5/5
What do you like best about LendingPad?

LendingPad is much easier to navigate and accomplish tasks than Calyx, Encompass, or Arrive (sorry, AIME). The ability to monitor pipeline progress, run DO, admin updates, and run reports quickly puts it far ahead of competing software offerings. With time being scarce many days, being able to execute tasks quickly and accurately is vital to success. Also, not having to spend a million hours doing call reports is always a good thing, right? Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Sometimes the software updates can throw off your workflow when items move spaces, or the 'input method' (points etc) changes a little. Also, it can sometimes lag due to it being on a cloud server...it doesn't often happen (in my experience), but it can be annoying. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Matt! Thank you so much for your feedback and for choosing LendingPad. We are always looking for ways to improve and value your feedback provided. We understand the software updates can take some time to adjust to, however, please don't hesitate to reach out to our support team for assistance. Wishing you a great weekend!

Louie S.
LS
Louie S.
Loan Officer
Mid-Market (51-1000 emp.)
"Much better than Calyx Point!"
5/5
What do you like best about LendingPad?

I like how easy it is to have credit reissued and DU being ran without issues. I also like the fee worksheet and how easy it is to edit. I had a much harder time with all of this in Calyx. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I would say if something needs to improve, it would be the loan program selection. I was trying to do an application for a hard money loan which had a 12 months interest only and ballon payment after 12 months but unable to locate. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Louie! Thank you so much for your feedback and for choosing LendingPad! I followed up on your loan program selection concern with our support team. We can absolutely do this program; however, it must be added in by your admin in the company settings. If your admin needs assistance doing so, please don't hesitate to have them reach out to our support team!

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Lending pad has simplified the loan process"
5/5
What do you like best about LendingPad?

We like how everything from the credit report to the underwriting conditions are saved in one spot. At first, coming from Encompass, there was a learning curve, but once you get the hang of it, there is no turning back. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

We dislike that you have to search for each person in your pipeline. It used to not be like this and we hope they will update it again to where your current loan pipeline is in one place. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello! Thank you for choosing LendingPad and submitting your feedback. You can view your entire pipeline by clicking the search button without inputting any details in the search sections. This will trigger your entire pipeline to auto-populate. Please don't hesitate to reach out to our support team or join us on Live Support so that we can walk you through this. We look forward to assisting you!

SK
Samear K.
Loan Officer Assistant
Small-Business (50 or fewer emp.)
"Great Tool and Great Interface"
5/5
What do you like best about LendingPad?

I really enjoy using lending pad now that my company has worked out all the kinks and everything is up to speed now. I also enjoy the support chat that is always available for us to use in case we have an immediate questions or concerns. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The platform still needs to implement some more changes to accommodate things on a broker level. One example is allowing for loan number modifications to be made to our disclosures to match with the investor. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Samear, thank you for your feedback and for choosing LendingPad! LendingPad always aims to improve to ensure our clients have the best experience on our LOS platform. Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate the Support tab and click on New Feature Suggestion on the top right-hand side.

Claudia L.
CL
Claudia L.
Mortgage loan officer
Enterprise (> 1000 emp.)
"support team is very helpful whenever you need something. the quick responsiveness is unmatched."
5/5
What do you like best about LendingPad?

The live support team & accessibility to documents are to us and therefore you can easily send them to your customers also. The layout is also great allowing for efficiency. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

At this moment for extra security reasons we have to text a code to our cell phones each time we log in and we also get trimmed out rather quickly but I do understand that security is a priority to lending pad to its understandable Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Claudia! Thank you for your feedback and for choosing LendingPad. We are delighted to hear that LendingPad has allowed you to scale your business to new heights. We understand that the security code may be an additional step, but our main priority is to keep you and your clients safe. Thank you for your understanding! We look forward to continuing to serve you.

Daryn F.
DF
Daryn F.
Partner + Financial Advocate (Loan Originator)
Small-Business (50 or fewer emp.)
"Best in Class Loan Origination Software"
5/5
What do you like best about LendingPad?

LendingPad is a very comprehensive LOS and works very well for mortgage brokers. Customer service is also best in class and always available to assist. By far the best LOS we have seen. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I wish there were more comprehensive instruction guides, manuals, and video tutorials. The basics are covered, but being this is such a comprehensive tool, it would be helpful to have more self-guided lessons. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Daryn! Thank you for your feedback and for choosing LendingPad! Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate to the Support tab and click on New Feature Suggestion on the top right-hand side. We will also share this with our marketing team to keep it on their radar for future updates.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"LENDING PAD - LENDING JOKE"
1/5
What do you like best about LendingPad?

NOTHING. IT ALL IS A GIANT CLUSTER. NOTHING FLOWS AND NOTHING MAKES SENSE. THE SOFTWARE DOESN'T TALK TO THE REST OF THE FILE AND YOU CONSTANTLY HAVE TO RETYPE YOUR DATA. YOU CANT EVEN COPY FROM ONE FILE TO THE NEXT WITH THE SAME FILE. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

EVERYTHING. NOTHING FLOWS RIGHT. YOU CANT PLACE COMMENTS IN THE LOAN. IT SIGNS YOU OFF EVERY HOUR. THERE IS NO WAY TO DISTINGUISH CURRENT FILES FROM OLD ONES. THE CONTACT PEOPLE FOR PROVIDERS NEVER MATCH UP WITH THE ONES YOU NEED. EVEN WHEN YOU PLACE ONE IN THE CONTACT LIST IT FREAKING DISAPPEARS. BRING BACK CALYX POINT!! Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello, thank you so much for your feedback. We are always looking for ways to improve LendingPad. Here are a few suggestions to better assist you with your concerns:

- In regard to placing comments in the loan. On the left-hand side of your loan panel, you will input comments into the loan file. Please bear in mind the comments are permanent and cannot be deleted.

- In order to ensure the security of your client's information, after an hour of no activity, for security reasons the system will sign you out. This is to protect both the client's information and your loan files.

- A few ways to distinguish the new and old loan files is by using the status of the loan to sort through the pipeline. You can also distinguish them through the archived status in the pipeline search where the loan is highlighted red to indicate it is a much older loan in the system. Additionally, the default sort in pipeline search is in order from most recently created loans.

-The contact section is managed by your admin, if there is a discrepancy, please don't hesitate to bring this to your admin's attention. We would be delighted to walk the admin through this process.

- In order to see the contacts, and reflect on the LE, the contact information has to be added by your admin. Your personal contacts will not transfer onto the LE as this is most likely a company setting.

- Unfortunately, some companies have requested that we refer their users back to their internal support staff as part of our process/procedures and agreement with them. We will always do our best to assist within the limits of what has been required by your company.

We will always do our very best to assist our clients and look forward to being of assistance to you. We hope our suggestions have cleared up any potential misunderstandings. If you need any additional assistance, please don't hesitate to contact your LO Support or LendingPad Support. Have a great day!