Ann C.
AC
Ann C.
Company Owner
Small-Business (50 or fewer emp.)
"Lending Pad has everything I am looking for.......support, mortgage call reports, great set up"
5/5
What do you like best about LendingPad?

The support team and ease of use.

The disclosures and estimates are great. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Just that I am still learning how great it is. I used Calyx for 20 years, so Lending Pad is so much more advanced. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for your positive feedback and for choosing LendingPad! We're thrilled to hear that you are enjoying our support team and finding our platform easy to use. We understand that transitioning from a different system can take some time to adjust, but we're confident that you'll continue to see the benefits of LendingPad's advanced features.

We're glad to hear that LendingPad is helping you keep your clients organized, send professional estimates, and avoid corrupted files. Our goal is to provide a seamless and efficient experience for our users, and we're glad to see that we're meeting your needs.

If you have any further questions or need any assistance, please don't hesitate to reach out to our support team. We're here to help and ensure that you have a great experience with LendingPad.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"fantastic"
5/5
What do you like best about LendingPad?

Easy to learn and easy to use. Minimizes time and effort.

Auto inputs most data Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Absolutely nothing wrong with it and don't dislike anything. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Efficient and easy to navigate"
4.5/5
What do you like best about LendingPad?

Easy to get around and find what you need, or get help finding. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Sometimes updates make things more complicated that they should be. Review collected by and hosted on G2.com.

Cassandra D.
CD
Cassandra D.
Enterprise (> 1000 emp.)
"LendingPad is cool"
5/5
What do you like best about LendingPad?

The ease of moving through the system without any issues and having access to the online support and traning. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Inability to scroll through the documents uploaded. You have to open one document, then close that document to view the next document. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your positive experience with LendingPad and highlighting the ease of navigation and access to online support and training. We truly appreciate your feedback.

Regarding your suggestion about the ability to scroll through uploaded documents, we value your input as it helps us enhance our platform. Your insights are invaluable in shaping the development of LendingPad, and we are committed to delivering a seamless and user-friendly experience.

If you have any more suggestions or feedback, please feel free to share. We're here to ensure LendingPad meets your needs and exceeds your expectations. Thank you for being a valued user and helping us make LendingPad even better.

JF
Jennylee F.
Enterprise (> 1000 emp.)
"Lo"
3.5/5
What do you like best about LendingPad?

Customer support. I always get a response if I have an issue. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

My clients keep getting out of order. Like the dashboard and other section isn't in the order from the last application. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your thoughts about LendingPad.

We're delighted to hear that you appreciate our customer support and the prompt responses you receive when you encounter issues. Your satisfaction is our priority.

Regarding the concern about your clients appearing out of order in the dashboard, we'd like to clarify that the Pipeline and Last Modified Loans sections serve different purposes. The Pipeline orders loans based on the most recently status'd loan, ensuring a real-time view of your pipeline's progression. On the other hand, the Last Modified Loans section orders loans based on your most recently accessed files, providing quick access to recently worked-on applications.

We understand the importance of efficient organization, and we hope this insight into the functionalities of these sections helps streamline your experience. If you have any further questions or suggestions, please feel free to reach out. We appreciate your feedback and are committed to enhancing your experience with LendingPad.

Thank you for being a valued member of the LendingPad community.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Good experience so far."
4/5
What do you like best about LendingPad?

File storage and reliability. Their response time for chat help is excellent. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The LOS needs improvement. I didn't know they had the LOS for over 1 year, and then when using it, it was still too basic. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"I've been with LendingPad since 2019 and I love the system."
5/5
What do you like best about LendingPad?

The Support Team is very fast and besides that, there is a section that we can find most of answers for our questions Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Nothing to dislike, they keep implementing new futures. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello! Thank you so much for your feedback and for choosing LendingPad. We are delighted you found the system user-friendly, as this is one of our top goals! If we could ever be of any assistance, please don't hesitate to reach out to our team of industry experts through our support features!

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"It's ok, just a little quirky"
3.5/5
What do you like best about LendingPad?

The chat support is GREAT, very repsonsive Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Having to list the primary residence as an investment property for PITI to be included in the ratios doesn't make sense. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

I appreciate your feedback about LendingPad.

We're thrilled to hear that you find our chat support to be responsive and great—your satisfaction is our priority.

Regarding the concern you raised about listing the primary residence as an investment property for PITI inclusion in ratios, we understand the complexity of this scenario. The reason the primary residence has to be listed as an investment when purchasing a new primary is to paint the picture of what occupancy the current home you are living in will occupy.

We're glad to hear that LendingPad is serving as an adequate system for you. If you ever have further suggestions or encounter any challenges, please don't hesitate to reach out. Your feedback is crucial in helping us refine and improve our platform to better meet your needs.

Thank you for being a part of the LendingPad community.

MC
Melissa C.
Small-Business (50 or fewer emp.)
"Lending Pad keeps my business moving"
5/5
What do you like best about LendingPad?

How easy it is to navigate. The chat feature and help button are really helpful when I do get stuck Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I hate inputting all my fees but it's not terrible Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello and sincere thanks for your kind words! At LendingPad, we are delighted to hear that our support team has been helpful to you. We take great pride in providing top-notch support to our clients, and it warms our hearts to know that we've made a positive impact on your experience. If you ever have more feedback, questions, or need assistance, don't hesitate to reach out. LendingPad is here to support you every step of the way. Thank you for choosing us!

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"good and getting better"
3.5/5
What do you like best about LendingPad?

they keep enhancing it. support is fast and it integrates well Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

its bulky, not intuituve not as sharp as it can be for 2024 Review collected by and hosted on G2.com.