Jose V.
JV
Jose V.
Small-Business (50 or fewer emp.)
"Great portal with ease of use"
5/5
What do you like best about LendingPad?

they are continually updating, and communicate with me Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Some fonts are hard to read or maybe there are too many words and it can take a second to find your way Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your feedback about LendingPad.

We're delighted to hear that you appreciate our commitment to continuous updates and effective communication. Your satisfaction and understanding of our ongoing efforts to enhance the platform mean a lot to us.

Regarding the concern about font readability and the abundance of words, we want to ensure that your experience with LendingPad is as user-friendly as possible. In our theme settings, you have the option to enlarge the font, which may significantly improve readability. This feature is designed to provide users with the flexibility to customize their interface for better comfort and ease of use.

We're thrilled to hear that LendingPad is serving its purpose in bridging lenders with consumers through improved technology. Your feedback helps us tailor our platform to meet the evolving needs of our users, and we appreciate your contribution to making LendingPad better.

If you have any further suggestions or encounter challenges, please feel free to reach out. Thank you for being a valued member of the LendingPad community.

Megan M.
MM
Megan M.
Small-Business (50 or fewer emp.)
"Our Company Loves LP"
5/5
What do you like best about LendingPad?

They update the system every couple weeks, to make sure that the system us running very well. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I wish they had more roles or people on loans. It would make it easier. Review collected by and hosted on G2.com.

Esther P.
EP
Esther P.
Mortgage Loan Officer
Mid-Market (51-1000 emp.)
"Simple to use and naviation is simple/makes sense"
5/5
What do you like best about LendingPad?

Dashboard and in-loan sections are easy to navigate Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Pipeline search doesn't always function the way I'd expect Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your positive feedback about LendingPad! We're pleased to hear that you find the dashboard and in-loan sections easy to navigate.

However, we're sorry to hear about the challenges you've experienced with the pipeline search functionality. Your experience is important to us, and we want to ensure that the search parameters are working as expected. We kindly request you to reach out to our support team to discuss the specifics of the issue you're facing. Our team will be more than happy to investigate and address any concerns regarding the pipeline search. Your feedback is valuable, and we want to ensure a seamless experience for you.

We appreciate your understanding and cooperation in helping us improve the functionality for you and all our users. If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to contact our support team. We're here to assist you and enhance your experience with LendingPad. Thank you for choosing us!

SC
Scottie C.
Mid-Market (51-1000 emp.)
"It's far too complex to navigate compared to other offerings in the industry"
1.5/5
What do you like best about LendingPad?

That it's web based. It's also better than Encompass. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

it's really not intuitive. Arive for example has a much easier to navigate user experience. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your feedback about LendingPad.

We're pleased to hear that you appreciate our platform's web-based nature and consider it superior to Encompass. Your acknowledgment is valuable to us.

We are constantly working to enhance the platform's usability and are committed to making improvements based on user feedback.

While your company uses LendingPad, and its usage is mandatory for you, we hope that our ongoing efforts to improve the platform will contribute to a more user-friendly experience over time. If you have any specific suggestions or encounter challenges, please feel free to reach out. Your feedback is crucial in guiding our continuous improvement efforts.

Laura F.
LF
Laura F.
Mortgage Loan Officer
Enterprise (> 1000 emp.)
"Easy to use!"
4.5/5
What do you like best about LendingPad?

When I receive an error, the customer chat is responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The error codes are not specific enough to tell me exactly what is wrong. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for taking the time to share your feedback about LendingPad.

We're pleased to hear that you find our customer chat responsive and helpful when encountering errors. Your satisfaction is important to us.

Regarding your concern about the specificity of error codes, we understand that decoding these messages may be challenging. Unfortunately, if you are referring to error messages in actions, these come directly from our partners' systems. However, it's important to note that LendingPad support is committed to guiding you in the right direction to get your errors resolved promptly. While we can't control the specificity of external error codes, we strive to provide the assistance and clarity needed to address them effectively.

We're glad to hear that you use LendingPad to run AUS for all of your files. If you have any specific error messages or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is essential, and we're here to ensure that LendingPad continues to benefit you.

Thank you for being a part of the LendingPad community.

PK
Paris K.
Small-Business (50 or fewer emp.)
"very easy to work"
5/5
What do you like best about LendingPad?

it keeps track of everything and is very easy to work Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

i would like to know how to set up compliance dates Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello, and thank you for your positive feedback! We truly appreciate it. Regarding your request to learn more about setting up compliance dates, we recommend scheduling dedicated time with our senior support team. You can do this through your Support tab in LendingPad. If you are a system administrator, please click on 'System Administrator Support' for a personalized 1-on-1 session. Our team is eager to assist you with setting up compliance dates and ensuring you have the information you need. If you have any questions or require further assistance, please don't hesitate to reach out. Thank you for choosing LendingPad!

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"One year with Lending Pad and so far so good"
4/5
What do you like best about LendingPad?

Lending Pad has online chat where you can get your questions about the product within 3 mins. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Lending Pad should also have customer service on call, sometimes it is much easier than typing a long scenario. Also, the contacts of the appraisals, title and so forth, should be able to edit without having to start over if you have to edit the information. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello and a big thank you for sharing your feedback with us! We're thrilled to hear that our support team's quick response time standard has been instrumental in efficiently addressing your questions and concerns. At LendingPad, we value security and client identity verification, which is why we don't offer traditional phone support. Instead, we provide a live 1-on-1 Zoom Support option called Live Support under your LendingPad support tab. It's a fantastic visual tool that allows our team to provide even more assistance. Be sure to check it out!

Regarding the Key Service Providers section, we appreciate your understanding of the added security measures. This section contains sensitive information, and our commitment to maintaining data integrity requires these precautions. If you ever need further assistance or have more feedback, feel free to reach out. Thank you for choosing LendingPad!

Amir N.
AN
Amir N.
CEO
Small-Business (50 or fewer emp.)
"Best LOS system out there."
5/5
What do you like best about LendingPad?

The customer servvice is what stands out the most. If you need help with something, using the chat function is super simple. And someone usually answers you within 2 minutes with easy to follow guidance. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Nothing. This is one of the smoothest systems out there. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your thoughts on LendingPad! It's wonderful to hear that the customer service, especially through the chat function, stands out for you. Providing quick and easy-to-follow guidance within 2 minutes is something we pride ourselves on.

I'm pleased to know that you find LendingPad to be one of the smoothest systems out there, and it's great that you don't have any concerns or dislikes about it.

Your mention of the cloud-based software's immediate onboarding for new employees and the centralized system for collaboration is valuable feedback. We're glad that LendingPad is contributing to the efficiency of your operations.

If you have any more insights to share or if there's anything specific you'd like assistance with, feel free to reach out. Thank you for choosing LendingPad, and we're here to continue providing excellent support for your business!

AD
Austin D.
Small-Business (50 or fewer emp.)
"Always Improving Already Great System"
5/5
What do you like best about LendingPad?

All online system can be accessed anywhere. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Not the best functionality on a mobile device Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your feedback about LendingPad! We're glad to hear that you appreciate the accessibility of our online system from anywhere.

We also appreciate your honesty about the functionality on a mobile device. Your input is valuable to us. Could you kindly advise if you are using the LendingPad app or accessing it through your browser of choice? This information helps us better understand your experience and make improvements.

Additionally, we encourage you to submit a new feature suggestion in your Support tab within the LendingPad portal. Your insights are crucial, and by submitting feature suggestions, you contribute to the continuous improvement of LendingPad, especially in terms of enhancing the mobile version. We greatly appreciate your feedback and are committed to making your experience even better.

It's fantastic to hear that LendingPad is making the mortgage process easier and more efficient for you, ensuring borrowers get the proper information quickly and accurately. If you have any more suggestions or if there's anything specific you'd like assistance with, feel free to reach out. Thank you for choosing LendingPad!

TS
Tianna S.
Enterprise (> 1000 emp.)
"Easy to use platform. Excellent customer service and support"
5/5
What do you like best about LendingPad?

Ease of use, customer support, features, ease of integration Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Clients sometimes have trouble with the application link Review collected by and hosted on G2.com.