RJ
Ryan J.
Enterprise (> 1000 emp.)
"it is ok but it is missing some KEY features that Arive has"
1.5/5
What do you like best about LendingPad?

I only use it to get paid, but if it had the features of Arive without mainly a pricing engine, smart fee, and POS intergrated it would be better Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

the dont have smart fee's like Arive now a loan pricer Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello Ryan! Thank you so much for providing us with your feedback! I wanted to follow up regarding some functionality you mentioned you felt was missing. I wanted to clarify that LendingPad is integrated with SmartFee. We are also integrated with Lodestar and many other title firms that provide free services for fee generation. Additionally, we have a free POS built-in, as well as many POS partners that you can directly integrate with. If you need help finding these features or contacting a representative for any of our integrated partners, please don't hesitate to contact us! We hope this information is helpful!

Joseph C.
JC
Joseph C.
Mid-Market (51-1000 emp.)
"Good customer service"
5/5
What do you like best about LendingPad?

If im stuck I can text chat and get help quick Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

the new 2023 software I like 2021. But i can switch back and forth. Review collected by and hosted on G2.com.

MT
Mike T.
Small-Business (50 or fewer emp.)
"Lending Pad positive and negative"
5/5
What do you like best about LendingPad?

Easy platform. Very user friendly and simple to learn. Love the customer service chat feature. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Lenders use their own systems and even though they sync with Lending Pad most of the time, it's still hard. Review collected by and hosted on G2.com.

SI
Sarah I.
Small-Business (50 or fewer emp.)
"Easy System"
5/5
What do you like best about LendingPad?

Everything is easy to find and update, chat feature is helpul as well as the FAQ section, reaching customer support is easy and helpful. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Not much, everything has been a great experience so far Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback. We're committed to providing excellent support, and we look forward to continuing to serve and support you. If you ever have any questions or need assistance, feel free to reach out.

Joseph S.
JS
Joseph S.
Loan Officer
Mid-Market (51-1000 emp.)
"This system is easy to use and comstomer service is very reponsive."
4/5
What do you like best about LendingPad?

I like how easy it is to use. They respond very quickly when I asked them questions. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

There are a few glitches when it comes to having shared liabilities and assets. Review collected by and hosted on G2.com.

Jesse B.
JB
Jesse B.
Small-Business (50 or fewer emp.)
"Great System!"
5/5
What do you like best about LendingPad?

LendingPad is easy to navigate and use, I like the intuitiveness of it Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Sometimes there are bugs or issues and it's not clear where in the system I am missing information, but typically the support helps me figure it out quickly! Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your positive experience with LendingPad. We're glad to hear that you find our platform easy to navigate and use, appreciating its intuitiveness.

We understand that encountering bugs or issues can be frustrating, but we're pleased to hear that our support team has been helpful in quickly resolving any challenges you face. Your feedback is valuable, and we're continuously working to enhance the system's stability and user experience.

It's fantastic to know that LendingPad is making loan origination fast and easy for you. We're committed to providing a seamless and efficient solution to streamline your processes.

If you ever have more feedback or if there's anything specific you'd like to see improved, please feel free to let us know. We appreciate your partnership and look forward to continually supporting your loan origination needs with LendingPad.

JJ
Jackie J.
Small-Business (50 or fewer emp.)
"Best LOS around!"
5/5
What do you like best about LendingPad?

The PEOPLE!!!

The system itself is super user friendly, but if you run into an issue you can ask them a question and get an immediate response! Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I wish there was a CRM included with LendingPad. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Hello and thank you for your wonderful feedback! We're thrilled that you're finding value in LendingPad's constant updates. While our primary focus is on the LOS aspect rather than CRM functionalities, we've partnered with some fantastic industry-leading CRM companies to broaden your options. We appreciate your recognition of our efforts to keep you competitive in the modern market. If you need anything else or any specific features you'd like to suggest for potential future implementation, please let us know. We're here to support your success!

MH
Melissa H.
Founder and President
Small-Business (50 or fewer emp.)
"LP Review"
5/5
What do you like best about LendingPad?

Ease of use, continuous improvements, accessible customer support which provides excellent customer service Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I do not have any dislikes about the software. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for taking the time to share your experience with LendingPad. We're thrilled to hear about the positive aspects:

Ease of Use and Continuous Improvements: It's great that you find LendingPad easy to use, and we're committed to continuously improving our platform to enhance your experience.

Accessible Customer Support: We're pleased to know that our customer support has been accessible and provided excellent service. Offering support when you need it is a key focus for us.

Lack of Dislikes: We appreciate your honesty in not having any dislikes about the software. Your satisfaction is our priority, and we're glad LendingPad meets your expectations.

Integration and Automation: The ease of integration with the mobile app and the automatic flow of apps into LendingPad is fantastic to hear. We're delighted that these features are benefiting your workflow, along with the availability of mortgage call reports for streamlined annual reporting.

If you ever have more insights to share or if there's anything specific you'd like assistance with, please feel free to reach out. Thank you for choosing LendingPad, and we look forward to continuing to support your needs!

Drew M.
DM
Drew M.
Mortgage Broker
Enterprise (> 1000 emp.)
"Mortgage Broker at Edge Home"
4.5/5
What do you like best about LendingPad?

pre-approval layout and tech support. Thanks Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I don't see where I can enter in my realtor contacts and have it pull through to my CRM (Bonzo) so I have to manually add the agent to my CRM. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for your positive feedback on LendingPad! We're thrilled to hear that you appreciate our pre-approval layout and tech support.

Regarding your concern about entering realtor contacts and integration with your CRM (Bonzo), we regret to inform you that, at this time, we are not integrated with Bonzo. Are you currently integrating the two systems through Zapier?

We're here to support you, and your insights are crucial in helping us improve your experience with LendingPad. Thank you for choosing us as your LOS solution!

WL
Wilkin L.
Small-Business (50 or fewer emp.)
"My experience with lending pad has been solid!"
5/5
What do you like best about LendingPad?

I like Michael and the Tech support team! Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

It does not have POS. Doesn't make sense that I need to use a separate POS. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad

Thank you for sharing your feedback about LendingPad! We greatly appreciate your positive comments about Michael and our Tech Support team; they play a crucial role in providing assistance and support.

Regarding your mention of LendingPad not having a Point of Sale (POS), we want to clarify that LendingPad does offer a complimentary POS as part of our services. We apologize for any confusion, and we encourage you to explore this feature within our platform.

Understanding your need to process files in-house before submission to a lender, we're glad that LendingPad is helping address this requirement for you. If you have any further questions, need assistance with the POS feature, or want to explore more functionalities within LendingPad, please feel free to reach out. We're here to support you in maximizing the benefits of our platform.

Thank you for choosing LendingPad, and we look forward to continuing to assist you with your file processing needs!