KD
Kevin D.
Small-Business (50 or fewer emp.)
"Good value for the money"
4/5
What do you like best about LendingPad?

Great customer service. Their online help support desk is fast to respond.

Easy to read format.

Great data storage and organizational tool.

Online functionality. You can use the system anywhere with internet access. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The system can be laggy and it is distracting.

There are constant updates to layout which I do not feel enhance productivity.

It is difficult to navigate in the beginning. There are a lot of admin functions that you have to figure out. Review collected by and hosted on G2.com.

Marlen E.
ME
Marlen E.
Loan Officer
Small-Business (50 or fewer emp.)
"Many Glitches-has a way to go- Update getting better.."
4/5
What do you like best about LendingPad?

You can go back and forth and change and add & play with it till you're comfortable and all is where you want it to be. Others have this feature which is a great asset. However, there's nothing really special other than that they have a lot of features- but if you don't need or use them -it's fine.

They have been updatung more and adding betterr funtionality! Also they are more integradable then others for CRM's Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

There's a lot of things added that look and may be cumbersome. The more I've used it - the more I see that there are many things that are just there - and even though you see some videos and even though you go through the chat etc., its still abit of a pain. It should be simpler -

So far, what I see: I don't like is the Note section which cannot be edited once you put them in.

and...

After using it more & more, it has many glitches - errors constantly popping up. I understand they are upgrading. However, it's just not right;Again I understand they are working on it- but it just seems they are not making this simple. hey are now upgreading more and they are fixing t more! Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Marlen! Thank you so much for your feedback and for choosing LendingPad. We are delighted that you enjoy the customization and user-friendliness that LendingPad has to offer!

JB
Justin B.
Enterprise (> 1000 emp.)
"Lending pad works good and efficient compared to the competition"
4.5/5
What do you like best about LendingPad?

I like Lendingpad because the flow makes sense to me. There aren't redundant tabs when going through the loan application. It is easy to store and print docs. It imports and exports well with various lenders portals. There isn't much lag that I experienced with other systems such as Encompass, point, etc. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I wish it saved pages automatically. I also can't figure out how to unarchive a file, after archiving it, without putting an address in for subj prop. Review collected by and hosted on G2.com.

Trish R.
TR
Trish R.
Small-Business (50 or fewer emp.)
"User friendly, quick to learn"
4.5/5
What do you like best about LendingPad?

We implemented lending pad quickly and all my loan officers have been able to use and learn it easily. It integrates well with my other systems and we love the open API. The chat feature is super helpful for support and we can actually get our problems solved when they arise. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

There are probably many more ways we can customize this to help our business but I haven't taken the time to learn how to do that. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Thank you for sharing your positive experience with LendingPad. We're thrilled to hear that the implementation was quick and that your loan officers have found it easy to use and learn. It's great to know that LendingPad integrates well with your other systems, and you appreciate the open API for enhanced flexibility.

We understand that customization can be a powerful tool for tailoring the software to your specific business needs. If you ever decide to explore further customization options, our support team is here to assist you. We're glad to hear that the chat feature has been super helpful in resolving issues promptly.

It's fantastic to know that LendingPad has simplified reporting and loan origination for your small broker business, making your life easier. We're committed to providing a solution that not only meets but exceeds your expectations. If you ever have any questions or if there's anything specific you'd like assistance with regarding customization or any other feature, feel free to reach out.

Thank you for choosing LendingPad, and we look forward to continuing to support your business needs.

KS
Ken S.
Small-Business (50 or fewer emp.)
"Broker Owner / 18 Year"
5/5
What do you like best about LendingPad?

I have used every platform offered to the broker community and have finally found one that I love. The platform is completely mobile (web based no applciation) so I can work from anywhere on any device. East to use, very customizable and every month the format and features just get better. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I honestly cant think of anything that I dislike about the platform Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Thank you for sharing your fantastic experience with LendingPad! I'm thrilled to hear that the platform's complete mobility and web-based nature have been a game-changer for you, allowing you to work seamlessly from any device and location.

It's wonderful that you find LendingPad easy to use, highly customizable, and appreciate the continuous improvements in format and features. We aim to provide a platform that adapts to your needs and enhances your overall experience.

Your honesty about not finding anything to dislike is truly appreciated. We're committed to meeting your expectations and ensuring a smooth experience with LendingPad.

We're delighted to know that LendingPad is helping you achieve easy and fast origination, allowing you to focus more on the origination process itself and less on tech-related tasks.

If there's ever anything more you'd like to share or discuss, please feel free to reach out. Thank you for choosing LendingPad, and we're excited to continue supporting your origination journey!

Mark W.
MW
Mark W.
Small-Business (50 or fewer emp.)
"Lending Pad has a great layout, and is easy to navigate, and is cost effective."
5/5
What do you like best about LendingPad?

I love that it is web based. I love that there is a chat for assistance. It is easy to set up credit and AUS logins. The flow is easy to complete or edit applications. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I have not run into a downside with lending pad. Occassionally, I have had "limitied connectivity" which has made me clear my cookies and reload the browser. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Thank you for sharing your positive experience with LendingPad. We're thrilled to hear that you love the web-based nature of our platform, find the chat assistance helpful, and appreciate the ease of setting up credit and AUS logins. Additionally, it's fantastic to know that the application flow is smooth and user-friendly for completing or editing applications.

We appreciate your transparency in mentioning occasional "limited connectivity" issues. Your feedback is crucial, and we're committed to addressing any technical challenges to provide a seamless experience. Clearing cookies and reloading the browser is good practice for optimizing our platform to minimize such occurrences.

It's great to hear that LendingPad is solving your LOS needs and assisting you in running reports for required reporting and client information filtering. We're dedicated to continually improving and meeting your expectations. If you have any further suggestions or feedback, please don't hesitate to let us know. Thank you for being a valued user of LendingPad!

James B.
JB
James B.
Mortgage Loan Originator
Mid-Market (51-1000 emp.)
"A Great Improvement over Previous LOS"
5/5
What do you like best about LendingPad?

For decades I had primarily and painfully used Calyx Point. Lending Pad is a refreshingly modern and easy-to-use interface in comparison. I appreciate that Lending Pad is always making improvements making using Lending Pad an enjoyable experience. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I would like to see a more customizable Point of Sale. The POS is fairly generic and doesn't allow 2-way document sharing or customizing the POS interface for individual users. Borrowers can send documents but I cannot securely send documents for their review. Review collected by and hosted on G2.com.

Emigdia M.
EM
Emigdia M.
Small-Business (50 or fewer emp.)
"Quick Chat Response"
3.5/5
What do you like best about LendingPad?

I like the ease of converting image files into PDFs. You know the blurry photos with the feet in the background, yes, those get converted into PDF's with ease. I also love that all docs can be combined into one when they send pictures of every tax page. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I can't have more than one file open at the same time. And I don't like the way we add contacts/key service providers to the loan/file. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Thank you for sharing your positive experiences with LendingPad! We're delighted to hear that you find our platform helpful in converting image files into PDFs, especially those tricky blurry photos. Additionally, we appreciate your acknowledgment of the convenience in combining all documents into one when dealing with multiple tax pages.

Regarding your concern about having more than one file open at the same time, we want to let you know that you can indeed have multiple tabs open. Simply right-click on the file you want to open and choose to open it in a new window or incognito tab. This way, you can work on multiple files simultaneously, enhancing your efficiency and workflow.

We also appreciate your feedback on adding contacts and key service providers to the loan/file. We are continually working on improving user experiences, and your insights contribute to that ongoing effort.

It's great to hear that LendingPad's integration with lenders, such as UWM, is solving key problems for you. If you have any more suggestions or if there's anything specific you'd like assistance with, feel free to reach out. We're here to support you, and your feedback is valuable to us. Thank you for choosing LendingPad!

LaTisha E.
LE
LaTisha E.
Enterprise (> 1000 emp.)
"Great Cloud-based Platform"
5/5
What do you like best about LendingPad?

Lending Pad is cloud-based, easy to navigate, and has great, live, customer support. I love being able to move through the different "pages" to either input or obtain information. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Sometimes, having to clear the cache in order to move forward can slow me down, but it's a fairly quick adjustment to make and it allows me to get back to work. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Thank you for taking the time to share your thoughts on LendingPad! I'm delighted to hear that you find it cloud-based, easy to navigate, and appreciate the great live customer support. Your ability to move seamlessly through different pages for inputting and obtaining information is a key aspect we strive for in enhancing user experience.

I understand that sometimes clearing the cache can be a minor inconvenience, but I appreciate your quick adjustment and understanding. We're here to support you whenever you need assistance.

It's wonderful to know that our continuous improvements and updates contribute to making the system even easier to navigate for you. Your feedback is invaluable, and we're committed to providing a platform that meets and exceeds your expectations.

If you ever have more insights to share or if there's anything specific you'd like assistance with, please don't hesitate to reach out. Thank you for choosing LendingPad, and we're excited to continue supporting you!

Nicole S.
NS
Nicole S.
Small-Business (50 or fewer emp.)
"Has everything I need in an LOS"
4.5/5
What do you like best about LendingPad?

The breakdown of everything in the side menu helps me locate what I need easily. Easy to upload documents and work with my credit report. Easy to export file to lenders. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The lay out on the overview page can be a little confusing as far as flowing with a file review, but you get used to it. Review collected by and hosted on G2.com.