Amy B.
AB
Amy B.
Loan Originator
Enterprise (> 1000 emp.)
"Love Lending Pad!!"
5/5
What do you like best about LendingPad?

I love how easy it is to use, and it does not have any qorks when it comes to calculating the numbers that I have seen. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I honestly have not found anything I dislike about it, I find it to be one of the easiest systems I have ever worked it. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Amy!

Thank you for choosing LendingPad. We are happy to hear that we have delivered a positive experience. We look forward to continuing to serve you!

JB
Jose B.
Senior Loan Officer
Small-Business (50 or fewer emp.)
"My Incredible Experience with Lending Pad"
5/5
What do you like best about LendingPad?

How the user interfaces easily works with our POS system. I also appreciate the fact that it is so user friendly and I genuinely enjoy using the mobile application when i am on the go. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I have yet to experience anything that I would say I dislike, if we do run into any issues we are always first to go into the lending pad chat to get it resolved. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Jose, thank you for choosing LendingPad. We are delighted to hear you are using the support chat for assistance. Our support team is always here to help!

Cord S.
CS
Cord S.
Senior Mortgage Loan Originator
Small-Business (50 or fewer emp.)
"Lendingpad is an essential part of our business! I cannot imagine going back to using encompass."
5/5
What do you like best about LendingPad?

Great customer service, support is always quick to respond to tickets Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Errors from creating business rules. AUS errors Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Cord! Thank you for submitting your feedback and choosing LendingPad. We would love to get more information on your feedback on the errors from creating business rules. Please feel free to email me at anais.fernandez@lendingpad.com. I look forward to hearing back from you.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Their customer support Ian (I didn't get his last name) is very helpful with all my concerns."
4/5
What do you like best about LendingPad?

He was able to answer all my concerns and assist me, especially in defining loan programs that our company expects from LendingPad's support. He set up the loan programs in our LOS for us. He was very polite, patient and accommodating. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

There's this one customer support that just gave me a link to follow to define a loan program. But it didn't answer our concern. As support, we expect them to know everything. If not, they should refer us to someone knowledgeable, not just send us a link and expect us to understand and know completely what to do because defining loan programs is very technical. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello! Thank you for sharing your feedback with us and for choosing LendingPad. In order to better assist our clients, we now offer live support via zoom. Please don't hesitate to reach out to our support team to obtain the link and details.

AC
Antonio C.
Mortgage Loan Originator
Small-Business (50 or fewer emp.)
"My Lending Pad Review"
4.5/5
What do you like best about LendingPad?

Lending Pad is easy to use, and the system is fast. AUS is straightforward to run. Debt ratios and income are available in multiple screens and fields. Also, multiple users can access the same file simultaneously. I really like that the system is web-based and does not require software installation. Lending Pad also has real-time support accessible from every screen. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I dislike that Lending Pad doesn't seem to connect to Optimal Blue or Mortgage Insurance pricing engines. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Antonio! Thank you so much for your feedback and for choosing LendingPad. We actually do connect to Optimal Blue and Mortgage Insurance pricing engines. Once you have obtained credentials, please reach out to our support team so they can walk you through where those must be inputted to activate the integration.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Cleanest and most user friendly LOS system I've ever used"
5/5
What do you like best about LendingPad?

With previous systems, It would take me roughly 1-hour to write a loan. LendinPad I was under 10 minutes after my 4th loan written in their system. On top of that, they have a chat box in the lower corner with little to no wait time to reach their staff. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The consistent lag time between pages/tabs is an issue. I can't complain too much as my efficiency has gone through the roof with the transition to their system, but their site doesn't seem to be speed optimized. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello! Thank you so much for your feedback and for choosing LendingPad. I had our support team look into the lag time between pages concern you mentioned. If you run into this issue again, please try the following:

- Please press Control+ F5 to clear your cache.

If you need any additional assistance, please don't hesitate to contact support through the chat bubble on the bottom right-hand of the screen or email us at support@lendingpad.com.

Raymundo R.
RR
Raymundo R.
IT Manager
Mid-Market (51-1000 emp.)
"Overall great experience using LendingPad"
5/5
What do you like best about LendingPad?

The simplicity of running AUS and pulling credit after integrating the credit agency. I also appreciate the section that follows you and displays the real time DTI. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

Organization for some items, I think there should be redundancy as it might help new users find things. For example they can find and link REO via the liabilities section. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Raymundo, thank you for your feedback and for choosing LendingPad! LendingPad always aims to improve to ensure our clients have the best experience on our LOS platform. Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate the Support tab and click on New Feature Suggestion on the top right-hand side.

EP
Eddie P.
Compliance Officer
Small-Business (50 or fewer emp.)
"User Friendly"
5/5
What do you like best about LendingPad?

Love how user-friendly the platform is. Tons of information and tutorials to help on certain items. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I would say the customer service was rude, the response time was not at par, and the costs to make the switch didn't make financial sense for our company. Review collected by and hosted on G2.com.

Victor S.
VS
Victor S.
President/Broker Owner
Small-Business (50 or fewer emp.)
"Reliable and Quick Tech Support"
5/5
What do you like best about LendingPad?

The tech support team is a chat away. They are very quick to respond and know the solutions and solve for all issues. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

The layout or format of the screen. The flow of how to open tabs and get to the fields is a bit annoying. It's not easy to follow with the eyes. Review collected by and hosted on G2.com.

Response from Anais Fernandez of LendingPad
Edit edit

Hello Victor! Thank you for your feedback and for choosing LendingPad! We are delighted to hear that our support team has provided an exceptional experience. They also have great pointers when it comes to best practices for how to navigate between screens and tabs efficiently. Please don't hesitate to reach out to them if you would like to learn more about our recommended best practices.

SB
Steve B.
Mortgage Loan Officer
Mid-Market (51-1000 emp.)
"Best LOS I've used yet!"
5/5
What do you like best about LendingPad?

I love how intuitive it is, and I really love the chat support. Those guys are on it in a flash! This system is WAY better than any of the other ones I've used before, which shall remain nameless. Review collected by and hosted on G2.com.

What do you dislike about LendingPad?

I always feel like I'm not entering the correct info while adding a contact. Is it "Business" or "Personal"? Is "Short Name" for the Contact or the Company? Review collected by and hosted on G2.com.