Stephanie W.
SW
Stephanie W.
Compliance Analyst
Mid-Market (51-1000 emp.)
"Merchant Monitoring has proven to be a strong extra layer of protection for our program."
5/5
What do you like best about Merchant Monitoring?

Early fraud detection paired with excellent vendor support. The alerts come through quickly and are genuinely useful rather than just noise. Overall, it’s been a strong additional layer of protection for our program. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

We have a lot of MOTO merchants that are hard to monitor. This is a gap in all of our monitoring tools, not just Merchant Monitoring. Even just an online scrub for information/matching contact information or ongoing public opinion/reviews findings would be nice for these merchants with zero online presence. Review collected by and hosted on G2.com.

Response from Connie Gougler of Merchant Monitoring
Edit edit

Hi Stephanie,

Thank you for the thoughtful review. We’re thrilled to hear that Merchant Monitoring is delivering value through early fraud detection and actionable alerts — and we appreciate the kind words about our support team.

You raise an important point about MOTO merchants. We know these portfolios can present unique monitoring challenges, especially when there’s limited or no online presence. You’re absolutely right that this is a broader industry gap — but it’s one we’re actively working to address.

In cases where a URL isn’t readily available, we offer a Merchant URL Identification service that helps identify associated web presence using merchant data such as email addresses, contact information, and other signals. You can learn more about that here:

https://www.legitscript.com/solutions/merchant-risk-solutions/merchant-url-identification/

Additionally, our team continuously explores expanded signals — including public-facing information and reputation indicators — to strengthen monitoring coverage for harder-to-track merchants.

Happy to help with anything else you might need.

All the best,

Connie Gougler

See how Merchant Monitoring improved
GS
Gopalji S.
Technology Consultant
Enterprise (> 1000 emp.)
"Dependable and User-Friendly Platform That Simplifies Merchant Monitoring"
4.5/5
What do you like best about Merchant Monitoring?

I would certainly recommend Merchant Monitoring to friends or colleagues. The platform is dependable, user-friendly, and provides clear insights that make monitoring merchants much easier and less time-consuming. It significantly reduces manual work, and the intuitive reporting allows me to quickly understand what’s going on. Overall, it has proven to be a practical tool that I rely on to keep operations running smoothly and securely. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

The main issue I have with Merchant Monitoring is that the reporting interface occasionally feels somewhat cluttered, particularly when I'm trying to look into specific details. While the system functions well overall, locating certain metrics or filtering the data precisely as needed can require a bit more time than I’d like. I think the experience would be improved with a more streamlined or customizable dashboard. Review collected by and hosted on G2.com.

Alaska W.
AW
Alaska W.
RISK Compliance Specialist
Mid-Market (51-1000 emp.)
"Human Analysts Deliver Accurate, Trustworthy Alerts"
4.5/5
What do you like best about Merchant Monitoring?

I do enjoy human analyst rather than Ai generated alerts as sometimes Ai can generate inaccurate alerts. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

I do not like that reviews can be broad or vague without clear or concise info on the hit. Review collected by and hosted on G2.com.

Verified User in Banking
EB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Essential Tool for Compliance and Risk-Free Operations"
5/5
What do you like best about Merchant Monitoring?

Merchant monitoring helps companies navigate the complex payment landscape in order to ensure their portfolio is operating compliantly, legally, ethically, and free of financial risk from regulatory assessments. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

There are no downsides to merchant monitoring, this service is helping you to run a compliant portfolio, thus reducing risk of regulatory issues and fines. Review collected by and hosted on G2.com.

MJ
max j.
"Enhances Compliance with Real-Time Insights"
5/5
What do you like best about Merchant Monitoring?

I like the real-time visibility and alerting features of Merchant Monitoring. Its feature to enhance prioritization and reduce false alarms is impressive. I also appreciate the seamless integration it offers with transaction monitoring tools. Additionally, the initial setup was easy because they provided support in setting up. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

I think Merchant Monitoring could have more customization updates and deeper reporting. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Empowers Teams with In-Depth Merchant Monitoring"
4.5/5
What do you like best about Merchant Monitoring?

Merchant monitoring allows users to deep dive into the activity of the merchant's presence. This in turn helps teams to better ideate unbiased, risk-based decisions that drive profitability or encourage that a merchant revamp or revise their online presence. The database of prohibited products and linked articles is far-and-wide the best feature in our books, and Merchant Monitoring helps uses that database to make educated suggestions. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

We would appreciate it if scans could be performed on all merchants on a more frequent basis. Review collected by and hosted on G2.com.

ND
Nick D.
VP Risk
Mid-Market (51-1000 emp.)
"Great Customer Service and Collaboration for Merchant Monitoring"
5/5
What do you like best about Merchant Monitoring?

great customer service, and collaboration. Good results in merchant monitoring Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

not easy to extract reports from the portal Review collected by and hosted on G2.com.

Response from Connie Gougler of Merchant Monitoring
Edit edit

Hi Nick,

Thank you for the review. Here's a quick update our portal functionality. Extracting reports is very straightforward. We have saved filters that can be used to get a report in a few clicks. Every time you login you have access to your saved filters, select one, then click on the export button. No need to rebuild the filter every time you access our portal. If you have specific report needs that are not met through existing functionality, we are more than happy to chat to see what we can build into our product.

If you'd like a quick screen share, I'm happy to set it up!

Thank you,

Connie Gougler

Lance S. R.
LR
Lance S. R.
Vice President, Underwriting
Mid-Market (51-1000 emp.)
"Essential Tool for Merchant Compliance, Underwriting and Onboarding"
5/5
What do you like best about Merchant Monitoring?

Merchant Monitoring ensures both compliance with the card brand requirements and gives us access to other customers who may be using the tool. It's a critical first step for underwriting and merchant boarding. Review collected by and hosted on G2.com.

What do you dislike about Merchant Monitoring?

I would like to see more robust functionality. Review collected by and hosted on G2.com.