--- title: Legal Tracker Reviews meta\_title: 'Legal Tracker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Legal Tracker works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 156 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- # Legal Tracker Reviews & Product Details Visit Website Thomson Reuters spend management – Legal Tracker is a world-class solution with unmatched invoice analysis capabilities, advanced AI bill review, document understanding and processing through machine-learning models, and powerful, predictive analytics and enhanced benchmarking tools. Using Thomson Reuters spend management, you can start making proactive, data driven decisions around spend management and achieve real-time savings, while delivering services for your business partners on time and on budget. Legal Tracker Advanced Named ACC Value Champion, 2022 The Association of Corporate Counsel (ACC) has awarded Volkswagen Groups of America, Inc. and Legal Tracker Advanced its 2022 Value Champion Award. With streamlined workflow and powerful data analytics, the rate increase process was improved to deliver savings, resulting in the award. Providing comprehensive matter management, easy legal e-billing, custom analytics, and seamless integration with existing tools and systems, Legal Tracker (formerly Serengeti Tracker) is the ideal solution for in-house departments and law firms. A professional services team, 24/5 live support, and an online Help site backs all of this up. Over 1,800 corporate law departments, from Fortune 500s to startups, use Legal Tracker for billing and matter management reporting analytics. Using this turnkey corporate legal software, they are able to control costs, reduce legal spend, streamline operations and deliver predictable budgets. Legal Tracker allows users to securely manage invoices in any electronic format for all firms they work with worldwide. With one secure platform that can integrate with their accounts payable department, they can automate approvals, audits, and electronic invoice routing of legal bills. Legal Tracker is also popular for its matter management features. Users can access all aspects of their legal matter, from documents and emails to deadlines and personnel, all in one place, from all of their law firms. A legal department can be complex, and it faces constant scrutiny. What metrics are most useful for showing value? Data-driven decisions require accurate metrics. With Legal Tracker's reporting tools, you can easily show your organization’s leadership team how your in-house legal department and outside law firms are performing. Measure performance, review spend and budget, and benchmark your data against others in the market. Engage our experts at any stage to maximize Legal Tracker benefits. Let us help you with your data services, implementation, cloud integrations, and more. * * * Product Website Legal Tracker Seller [Thomson Reuters](https://www.g2.com/sellers/thomson-reuters) Discussions [Legal Tracker Community](https://www.g2.com/products/legal-tracker/discuss) Languages Supported German, English, French, Japanese, Portuguese, Spanish Solution Type All-in-One Overview by Robin Chance Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/legal-tracker/pricing) ## Legal Tracker Integrations (3) What do users say about integrations? Verified by Legal Tracker [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AQX ](https://www.g2.com/products/aqx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HighQ ](https://www.g2.com/products/highq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenText Core Legal Hold ](https://www.g2.com/products/opentext-core-legal-hold/reviews) Show More ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/26/2022 "Great tool for financial review. All you financial data in one place." 5/5 What do you like best about Legal Tracker? Legal Tracker is easy to use and gives me visibility of all the important billing information that I need. It's easy to track spending by matter and they are constantly updating things to make them easier and better. Definitely worth the investment. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? While it is relatively easy to use once you get the hang of it, creating reports can be a little clunky. There are also some features I would like to see like the ability to edit task codes in invoices on my end rather than sending them back to the firm for correction. Allowing me to simply make the change would avoid rejecting or disputing the invoice and then having to see it again when it is resubmitted. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? Legal Tracker has given us much better visibility on our legal spend, especially on spend per matter. In addition, we have been better able to manage duplicate time entries and the submission of invoices for matters that should not have any activity. Review collected by and hosted on G2.com. Show More Response from Robin Chance of Thomson Reuters Legal Tracker [Editedit](https://www.g2.com/survey_responses/legal-tracker-review-6670277/official_response/edit) We love getting favorable reviews, thank you! We don't want our customers to struggle with any aspect of Legal Tracker. If reports are giving you trouble, we want to help you. Legal Tracker users in corporate legal departments and law firms can always get training for any Legal Tracker feature, including reports. You can access our online help site 24/7 by clicking Help at the top right of every page in Legal Tracker. On the Help site, you can watch tutorial videos, read guides, and sign up for live training sessions. Live support for clients is available 24 hours a day / 5 days a week, from 6 p.m. Sunday to 8 p.m. Friday, excluding major holidays. [See how Thomson Reuters Legal Tracker improved](https://legal.thomsonreuters.com/en/support/legal-tracker#training) 9/28/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 5/30/2023 "It's simple, informative, and easy to use." 4.5/5 What do you like best about Legal Tracker? Having all of my matter's financial information in one place that is easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? Many of the reports/capabilities are not as intuitive as I'd like. And the reports wizard still requires a fair amount of technological know-how to navigate. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? It provides for one, coherent system that you can always go to to get a snapshot on legal spend. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Enterprise (\> 1000 emp.) 4/12/2023 "Good Software for Legal Invoice Processing" 4.5/5 What do you like best about Legal Tracker? It is relatively easy to use and contains lots of information. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? Sometimes navigating can be a little different than expected. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? It helps organize our budgets and billings from outside law firms. We are a large company with over 5,000 employees and hundreds of locations worldwide. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 4/12/2023 "Easy to use." 5/5 What do you like best about Legal Tracker? It is easy to use and process bills. It has made the bill paying process simple. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? Sometimes I don't realize that bills are waiting to be reviewed or approved. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? Thomson Reuters Legal Tracker allows me to process outside counsel bills with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DH Don H. Legal Analyst Mid-Market (51-1000 emp.) 10/25/2022 "Legal Tracker is great!" 5/5 What do you like best about Legal Tracker? I have used Legal tracker for several years, its very user friendly and a great place to keep track of cases, invoices and documents. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? My only gripe with Legal tracker is that its appearance is a little bland; I wish it looked a little more modern. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? Legal Tracker has great reporting features; I have several reports built that I use to track case history or spending. I like how easily these reports can be tailored. Review collected by and hosted on G2.com. Show More Response from Robin Chance of Thomson Reuters Legal Tracker [Editedit](https://www.g2.com/survey_responses/legal-tracker-review-7256635/official_response/edit) Thanks for your positive review of Legal Tracker, the leading platform for e-billing performance, analytics, and matter management. Your enhancement idea will be shared with the team as we are constantly seeking to improve our products. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Enterprise (\> 1000 emp.) 7/18/2022 "Legal Tracker Excels" 5/5 What do you like best about Legal Tracker? Legal Tracker is user-friendly. It has been easy to train our new staff to use it. The ability to create reports for whichever stakeholder that needs litigation data. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? Honestly, I have not experienced a downside. If there has ever been an issue, Legal Tracker's help desk has been quick to provide assistance. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? Legal Tracker provides me with the ability to provide data/reports to our finance team that details our spending as a department. It also allows me to create reports for our legal department team to show costs/highest claims/settlement etc. It also allows me to create reports for our Operations team so that they can see the areas in which most claims/litigation are arising. Review collected by and hosted on G2.com. Show More Response from Robin Chance of Thomson Reuters Legal Tracker [Editedit](https://www.g2.com/survey_responses/legal-tracker-review-6862719/official_response/edit) Your organization seems to be using Legal Tracker's budgeting and unbilled time reporting features to capture their spending estimates. With this method, you can budget by time period or litigation/IP phase, define complex phased budgets and track spend-to-budget for those matters, and accurately budget and track matters with alternative fee arrangements (if you're using AFAs). You can also roll up budgets and spending into internal budgets and reforecast unanticipated events quickly. Nice! Thanks for the positive feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Enterprise (\> 1000 emp.) 8/24/2022 "Great for handling invoices from numerous vendors all over the world" 4/5 What do you like best about Legal Tracker? I like that I know as soon as the vendor enters an invoice so that I can review and approve as soon as possible. The system is very easy to use for both the vendors and myself. I am able to set up new vendors, new matters and approve invoices with little to no training. It's all very self-explanatory. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? Tracker works for my purposes just fine and there is really nothing that I dislike about the system other than that our other departments within the organization use a different system and the two systems don't seem to communicate with each other so I do not know whan an invoice is actually paid. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? It is helping me make sure that all vendor invoices are posted, approved and paid in a timely manner. Review collected by and hosted on G2.com. Show More Response from Robin Chance of Thomson Reuters Legal Tracker [Editedit](https://www.g2.com/survey_responses/legal-tracker-review-7030221/official_response/edit) When our clients are happy, we are happy. Thank you for sharing your thoughts about Legal Tracker. Current UserValidated ReviewerIncentivizedSource: G2 invite JK Joy K. E-billing Specialist Mid-Market (51-1000 emp.) 5/13/2022 "Legal Tracker is user-friendly and a time-saver for my busy work schedule" 4/5 What do you like best about Legal Tracker? Finding solutions to problems is easy and quick. I appreciate my ability to add or edit matters for invoice submission. I used the ledes posting, matter editing, appeals. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? navigation on site is not self-explanatory, easy to get confused on where to find certain things. There is no option to appeal on site. It is time consuming to edit each deducted line item on the ledes for appeals. It is inconvenient that we are unable to edit matter statuses (open/closed) from the user standpoint, and we are unable to upload invoices to closed matters. Legal Tracker also does not clarify the issue if attempting to upload an invoice to a closed matter. Review collected by and hosted on G2.com. Recommendations to others considering Legal Tracker: Use the manual Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? With Legal Tracker I was able to know who the correct points of contact are for. Legal tracker support has been very quick in responding and answering any requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Marian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marian C.") MC Marian C. Managing Counsel Mid-Market (51-1000 emp.) 2/13/2023 "I've used Tracker for years and have onboarded it for four organizations." 4/5 What do you like best about Legal Tracker? Monitoring legal spend against deductibles for insurance claims, and capturing important information vital to running a legal department. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? The fact that contracts management is an add-on, which is prohibitively expensive for small entities. Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? Tracking spend against budget and rate changes against approved rates. Review collected by and hosted on G2.com. Show More Response from Robin Chance of Thomson Reuters Legal Tracker [Editedit](https://www.g2.com/survey_responses/legal-tracker-review-7707631/official_response/edit) Hello Marian, Thanks for being a long-term customer and for your thoughtful review. Your input is valued. Thomson Reuters tries to offer customers choice in how they approach Enterprise Legal Management (ELM) with Spend Management offered via Legal Tracker and Contract Lifecycle Management (CLM) offered via HighQ. Different organizations are ready for different levels of sophistication. We try to offer flexibility in solving for one problem at a time, then giving customers choice in continuing to solve the next problem either with Thomson Reuters or taking advantage of our open platform to support your chosen tech stack. This article provides a view on ELM considerations and strategies that businesses of all sizes should consider, along with an overview of Thomson Reuters' ELM offerings. https://legal.thomsonreuters.com/en/insights/articles/what-is-enterprise-legal-management Thanks again for your review and use of Legal Tracker. [See how Thomson Reuters Legal Tracker improved](https://legal.thomsonreuters.com/en/insights/articles/what-is-enterprise-legal-management) Validated ReviewerIncentivizedSource: G2 invite MB mariana b. Administrative assistant Small-Business (50 or fewer emp.) 11/17/2022 "The tool is great to keep information in one place. It needs more customizable functionalities." 3.5/5 What do you like best about Legal Tracker? I like the possibility to obtain customized reports. Review collected by and hosted on G2.com. What do you dislike about Legal Tracker? I do not think the invoice approval is efficient. There should be a hard stop for law firms to include pdf invoices when they publish invoices, Review collected by and hosted on G2.com. What problems is Legal Tracker solving and how is that benefiting you? It allows me to keep payments up to date. Review collected by and hosted on G2.com. Show More Response from Robin Chance of Thomson Reuters Legal Tracker [Editedit](https://www.g2.com/survey_responses/legal-tracker-review-7381588/official_response/edit) Thank you for your feedback, Mariana. We are glad you like Legal Tracker's ability to create customized reports and that it helps your company stay current with payments. We will share your comments about the invoice approval process with the team. Our goal is to provide our customers with more efficient tools, and it is through valuable feedback like yours that we can do that. Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Legal Tracker? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Legal Tracker ](https://www.g2.com/products/legal-tracker/discussions/new) ![shiva s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shiva s.") SS shiva sai • Last activity over 3 years ago what other softwares you guys think are better in the thomson reuters ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-other-softwares-you-guys-think-are-better-in-the-thomson-reuters) [ View all Discussions ](https://www.g2.com/products/legal-tracker/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 18 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/legal-tracker/pricing) Legal Tracker Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b1dadde1b33c8f7bddcce788bfcc6cf6/brightflag.png "Product Avatar Image") Brightflag 4.6/5(203) [ Compare Now ](https://www.g2.com/compare/brightflag-vs-legal-tracker) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aa0a80b15b9168a87cbb998360e426e2/onit-inc-onit-enterprise-legal-management.png "Product Avatar Image") Onit Enterprise Legal Management 4.5/5(80) [ Compare Now ](https://www.g2.com/compare/legal-tracker-vs-onit-inc-onit-enterprise-legal-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3014115faf5db9e6a93000cc6a1ae108/lexisnexis-counsellink.jpg "Product Avatar Image") LexisNexis CounselLink® 3.8/5(16) [ Compare Now ](https://www.g2.com/compare/legal-tracker-vs-lexisnexis-counsellink) ##### ##### Legal Tracker Features Platform Content Matter Management Spend Management Platform Additional Functionality Cloud Platform Data Visualization Dashboard Reporting [ View More Features ](https://www.g2.com/products/legal-tracker/features) ## Top-Rated Alternatives [ ![Brightflag](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brightflag") Brightflag 4.6/5(203) ](https://www.g2.com/products/brightflag/reviews) [ ![Onit Enterprise Legal Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Onit Enterprise Legal Management") Onit Enterprise Legal Management 4.5/5(80) ](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) [ ![LexisNexis CounselLink](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LexisNexis CounselLink") LexisNexis CounselLink 3.8/5(16) ](https://www.g2.com/products/lexisnexis-counsellink/reviews) [ View All Alternatives ](https://www.g2.com/products/legal-tracker/competitors/alternatives) ##### Categories on G2 [Enterprise Legal Management (ELM)](https://www.g2.com/categories/enterprise-legal-management-elm) ##### Explore More [Most recommended intranet platforms for large corporations](https://www.g2.com/discussions/most-recommended-intranet-platforms-for-large-corporations)[What are the top free third party supplier risk management software](https://www.g2.com/discussions/which-are-top-free-third-party-supplier-risk-management-software)[Easy-to-use board meeting software recommendation](https://www.g2.com/discussions/easy-to-use-board-meeting-software-recommendation) [What are the most trusted Oracle Siebel resellers by sales operations leaders based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-oracle-siebel-resellers-by-sales-operations-leaders-based-on-user-reviews)[Which M&A software vendors provide responsive customer support during critical production incidents?](https://www.g2.com/discussions/which-m-a-software-vendors-provide-responsive-customer-support-during-critical-production-incidents)[Best Remote Desktop Software](https://www.g2.com/discussions/what-is-your-favorite-remote-desktop-software) [Show MoreShow Less](javascript:void(0);)